Compare Hitachi Vantara vs Zendesk

Hitachi Vantara

Based on 219 reviews.

Zendesk

Based on 81 reviews.

Latest Research

Buyer's Guide

Pentaho Business Analytics vs. Zendesk

April 2026

Zendesk vs. Pentaho Business Analytics

Updated: April 2026

Buyer's Guide

Pentaho Business Analytics vs. Zendesk

April 2026

Pentaho Business Analytics vs. Zendesk

Updated: April 2026

Overview

Hitachi, Ltd. is a Japanese multinational conglomerate company headquartered in Chiyoda, Tokyo, Japan. It is the parent of the Hitachi Group and forms part of the DKB Group of companies. Hitachi is a highly diversified company that operates eleven business segments: Information & Telecommunication Systems, Social Infrastructure, High Functional Materials & Components, Financial Services, Power Systems, Electronic Systems & Equipment, Automotive Systems, Railway & Urban Systems, Digital Media & Consumer Products, Construction Machinery and Other Components & Systems.

Information Not Available

Sample Customers

Pentaho Business Analytics

Cargo 2000 Lufthansa, Marketo, ModCloth, Cardiac Science, Telefonica, ExactTarget, Active Broadband Networks, and Brussels Airport.

Zendesk

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Popular Solutions

Pentaho Data Integration and Analytics

13 reviews

Hitachi Virtual Storage Platform

8 reviews

Pentaho Business Analytics

4 reviews

Zendesk

12 reviews

BIME Analytics [EOL]

0 reviews

Zendesk Messaging

2 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Construction Company

Financial Services Firm

Construction Company

Performing Arts

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
It is actually a SAN switch, not Brocade Ethernet switches. A switch with the Fibre Channel ports connects storage to...
Read full review of Hitachi TrueCopy »
Michelle Lawson
Principal Software Engineer at a tech vendor
My main use case for Pentaho Data Integration and Analytics is data transformation between databases, and I also used...
Read full review of Pentaho Data Integration and Analytics »
Elmehdi Bourehiyi
Storage Enginner at BNP Paribas
Hitachi Content Platform's metadata search feature is not used in any case. It was only used in one tenant designed...
Read full review of Hitachi Content Platform »
ANAND V
Associate Vice President at Federal Bank Ltd
Our main use case for this product is for our core banking database, specifically for storing the data.
Read full review of Hitachi Virtual Storage Platform »
Julien Baluka
Founder at SJT Consult
We use Pentaho Business Analytics primarily as an ETL process to extract data, transform them, and load them into our...
Read full review of Pentaho Business Analytics »

Review 1 of 5

AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
I have not used Zendesk for a few years now, but when I did at TOPs Software, I used it for four years to set up...
Read full review of Zendesk »
Jairo Vega
Technical Support Engineer/ QA at a computer software company
We tried to implement a 24/7 kind of global support with Zendesk, so we enabled Talk and enabled chat and ticketing,...
Read full review of Zendesk Messaging »
Anonymous User
VP Marketing

Read full review of BIME Analytics [EOL] »

Review 1 of 3

Customer Service

Taufeeq Rauf
Head of IT at NATIONAL INSTITUTIONAL FACILITATION TECHNOLOGIES (PVT.) LTD.
I don't think the product features are available for our company to contact the tool's support team. There was an...
Read full review of Hitachi Virtual Storage Platform »
Mir Gulzar Ahmed
IT Manager at Synergy Computers
Hitachi's technical support requires improvement. They don't have a lot of support engineers who can handle all the...
Read full review of Hitachi Virtual Storage Platform »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
When I contacted technical support directly it was very good.
Read full review of Hitachi Thin Image Advanced »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
I would rate technical support from Hitachi a seven. When I contact support, the answer is not very fast, and they...
Read full review of Hitachi TrueCopy »
PrashantSoni
Managing Director at VarniTech Solution Pvt. Ltd.
We haven't needed Hitachi support since the deployment, but contacted support for some integration issues, and the...
Read full review of Hitachi Ops Center Protector »
Roberto Guzman
Business Manager at TELCOMBAS SA
The technical support from Hitachi is good. On a scale of one to five, where one is bad and five is good, I would...
Read full review of Hitachi Content Platform »
Bratislav Petkovic
Team Lead for Core Infrastructure at Raiffeisen bank Serbia
I've raised a case with Hitachi ShadowImage support two or three times. The first time, my question was easy, and the...
Read full review of Hitachi ShadowImage »
FarrukhSyed
Head of Infrastructure at a financial services firm
I rate Hitachi support nine out of 10. Hitachi has local support teams that are available 24/7. They are all highly...
Read full review of Hitachi Virtual Storage Platform »
Rupesh Kolhapurkar
Manager at Reliance Industries Ltd
The product's support might have some issues. Hitachi provides on-site support. My company deals with Hitachi's...
Read full review of Hitachi Virtual Storage Platform »
Joshua Kurian
Sr. Technical Architect at StarOne IT Solutions
I find their technical support satisfactory. I would rate it nine out of ten.
Read full review of Hitachi VSP E Series »
Anonymous User
Systems Analyst at a university
The only issue that we've had is that it takes a little longer than we would like for support to resolve something,...
Read full review of Pentaho Data Integration and Analytics »
Darius Radford
Principal Solutions Architect at a computer software company
The technical support from Hitachi is very good.
Read full review of Hitachi ID Privileged Access Manager [EOL] »
Armando Carlos Monroy
Storage and Backups Manager at a tech services company
The technical support is great.
Read full review of Hitachi Virtual Storage Platform »
Mahesh Wijenayaka
Head of Systems at a tech services company
Our experience with technical support is mixed. We have found that it depends on the country because depending on...
Read full review of Hitachi Content Platform »
Anonymous User
Senior Consultant at a consumer goods company
Pentaho has stellar support services with extremely intelligent Pentaho and Hitachi consultants all over the world....
Read full review of Pentaho Business Analytics »
Raul ANDRADE
Product Manager Products at TELCOMBAS SA
The customer service and support is very good.
Read full review of Hitachi Content Platform »
Anonymous User
Senior SAN Engineer at a financial services firm
Customer Service: 3 out of 5 (HDS Customer service). Technical Support: There was no need to engage the HDS Technical...
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Senior Software Engineer at a tech services company
Customer Service: 7/10 Technical Support: 7/10
Read full review of Pentaho Business Analytics »
Anonymous User
IT Senior Consultant at a manufacturing company
My experience with the technical support has been good.
Read full review of Hitachi NAS Platform »
Anonymous User
Senior Software Engineer - Alfresco, Liferay, Pentaho at a construction company
Being a community user, most of the time we depend on forums and the kind of response we got for tricky questions was...
Read full review of Pentaho Business Analytics »
Giorgi Luarsabishvili
Sales Engineer at Orient Logic
The distributor needs more knowledgeable resources for technical support. It would be better to connect directly to...
Read full review of Hitachi Virtual Storage Platform »
Anonymous User
Technical Manager at a computer software company
Technical Support is really good. To get our answers only takes a little bit of time.
Read full review of Pentaho Data Integration and Analytics »
Jefferson Hernandez
Data Architecture and Engineering Specialist at coprocenva
Communication with the vendor is challenging, which makes customer service less satisfactory despite being a free tool.
Read full review of Pentaho Data Integration and Analytics »
Bilal Munir
Technical Architect at ASG Group
It depends on the level of support. If the call reaches a senior engineer, then the support is quite good. Level one...
Read full review of Hitachi VSP E Series »
Anonymous User
Sr. Business Intelligence Engineer at a tech services company
We haven't used tech support, but the forums are an excellent source of help.
Read full review of Pentaho Business Analytics »
Pooja Padmawar
Technology Analyst at a tech services company
If we have any issues we cannot resolve, we escalate with the Hitachi team, and they help us. Their support is good.
Read full review of Hitachi Content Platform »
Stephen Knox
Lead, Data and BI Architect at a financial services firm
Lumada’s ability to quickly and effectively solve issues we have brought up is not great. We have a service for the...
Read full review of Pentaho Data Integration and Analytics »
Anonymous User
SAN Systems Administrator at a retailer
Customer Service: 4 out of 5. Technical Support: 4 out of 5.
Read full review of Hitachi Tiered Storage Manager [EOL] »
Anonymous User
Business Intelligence Consultant at Sanmargar Team
Customer service isn’t needed. Every problem solution is on the internet. If not, you can post it to community forum...
Read full review of Pentaho Data Integration and Analytics »
Mahesh Wijenayaka
Head of Systems at a tech services company
In terms of the customer support, I can say it's a mixed reaction depending on the country. That's what we have...
Read full review of Hitachi Content Platform »

Review 1 of 30

Jairo Vega
Technical Support Engineer/ QA at a computer software company
I'd say a nine for the support from Zendesk when considering the platform overall. My experience with Zendesk...
Read full review of Zendesk Messaging »
Tariq-Muhammad
SEO at Samen Limited
We have our own experts that we use for support. Additionally, the solution is easy to use and it does not need a lot...
Read full review of Zendesk »
JohanSkibdahl
CEO at Etcetera Networks
The technical support provided by Zendesk has been very satisfactory. While instant resolution is ideal, they...
Read full review of Zendesk »
Ahmed Nassar
Sr. Atlassian Consultant at Spectrum Group
The support team is time-consuming, and they don't find the answer to our problem. Because if you are doing your job...
Read full review of Zendesk »
Dimitri Cooper
Project Manager III at City of Union City Government
Customer support with Zendesk has always been top-tier. The few times we have had to reach out, the customer service...
Read full review of Zendesk »
Jovana Pavlovic
Senior Back Office Manager at a financial services firm
We've never directly dealt with technical support. Another department was responsible for support items.
Read full review of Zendesk »
AmandaSanchez
Consultant and Startup Founder at AimHi Enterprises
We loved being able to track everything about tickets, including their open times and notifications for users...
Read full review of Zendesk »
Anonymous User
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
Read full review of Zendesk »
Jose Barbosa
CEO at Finanblue
We had no problems with their technical support.
Read full review of Zendesk »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk »
Anonymous User
Account Coordinator at a tech vendor
Customer Service: I believe the company had a trial period with SalesForce, but switched to Zendesk because of the...
Read full review of Zendesk »
Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk »
Filipe Abreu
Junior system analyst at Wevt clous
I have never had to interact with Zendesk's support team.
Read full review of Zendesk »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk »
Anonymous User
Consultant en organisation & chargé de mission à l'international
Customer Service: I would give the customer service a rating of 10/10. Technical Support: I would give the technical...
Read full review of Zendesk »
Anonymous User
Customer Support/Retail Division at a consumer goods company
The level of technical support is very good and they are very helpful.
Read full review of Zendesk »
Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk »
Anonymous User
Sr Director of Channel Sales and Customer Service at a tech services company
Service and Support are excellent. Whilst the knowledge base leaves a lot to be desired and the push to use the...
Read full review of Zendesk »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk »
Anonymous User
EMEA Junior Tracking & Analytics Specialist at a computer software company
BIME support was fantastic, very competent and useful.
Read full review of BIME Analytics [EOL] »
Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
Read full review of Zendesk »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk »

Review 1 of 30

Technical Support

No Data Available

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