Compare iBwave vs NetAlly

iBwave

Based on 12 reviews.

NetAlly

Based on 108 reviews.

Latest Research

Buyer's Guide

AirMagnet Survey PRO vs. iBwave Unity

December 2025

AirMagnet Survey PRO vs. iBwave Unity

Updated: December 2025

Buyer's Guide

AirMagnet Survey PRO vs. iBwave Unity

December 2025

iBwave Unity vs. AirMagnet Survey PRO

Updated: December 2025

Sample Customers

iBwave Unity

ARRIS

AirMagnet Survey PRO

Houston Methodist Hospital, Love's Travel Stops

Popular Solutions

iBwave Unity

1 reviews

AirMagnet Survey PRO

2 reviews

NetAlly EtherScope nXG

2 reviews

LinkRunner

2 reviews

Top Industries

Educational Organization

15%

Comms Service Provider

12%

Construction Company

Manufacturing Company

University

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Mark Witherspoon
Wireless Services Manager at a tech services company
We use AirMagnet Survey, for site verifications after the wireless system has been installed. We conduct pre and...
Read full review of AirMagnet Survey PRO »
BAI QING
Technical Director
We are a system integrator, and we do lots of infra projects. It is a handheld device, and we are using it in a...
Read full review of LinkRunner »
Doug Dickerson
Manager at a educational organization
Network port troubleshooting is probably the best use case that we have. We test the performance and configuration of...
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at a tech vendor
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at a tech vendor
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »

Review 1 of 5

Customer Service

Gopi R S
Senior Radio Frequncy DAS Design Engineer at a comms service provider
Customer service is excellent, deserving a ten out of ten. Each time I contact support, they assign specific...
Read full review of iBwave Unity »
Keerthi Konduru
Network Engineer at a comms service provider
The technical support team took a lot of time to resolve my issue.
Read full review of iBwave Unity »
Anonymous User
Senior DAS Engineer at a comms service provider
Customer Service: Customer service is 9/10. Technical Support: Technical support is 9/10.
Read full review of iBwave Unity »
Anonymous User
Engineering Team Manager at a wholesaler/distributor
iBwave Wi-Fi's tech support is great. They pick up their phones. I have no complaints.
Read full review of iBwave Unity »
Anonymous User
Project Engineer at a construction company
Yes, I used tech support.
Read full review of iBwave Unity »
Anonymous User
Assistenza tecnica at a media company
Customer Service: From 1 to 10, I would say customer service is a 10. Pre-sales and post-sales support were great....
Read full review of iBwave Unity »
Anonymous User
Senior RF Engineer at a comms service provider
Customer Service: Excellent customer service team! Technical Support: Top-notch technical support, as always.
Read full review of iBwave Unity »
Anonymous User
Works
Customer support is very good. Fast and effective.
Read full review of iBwave Unity »

Review 1 of 8

James_Stout
IT Director at a tech vendor
I rate NetAlly support nine out of 10. Sometimes there are some issues with the time difference, but they always have...
Read full review of NetAlly EtherScope nXG »
Samuel Clements
Engineering Director at a tech vendor
NetAlly support is highly responsive. They've always immediately addressed my concerns. I'd say their support is...
Read full review of AirCheck G3 »
Rene Ruiz
Network Engineer
I have never used the solution's technical support. I have always done everything on my own.
Read full review of AirCheck G3 »
Bruce Hall
Network Administrator at a university
I haven't used their technical support, although there was one strange issue. The case that it's in has a Velcro...
Read full review of LinkRunner »
Luis Gimenez
Tecnical Director at a tech services company
The technical support is very good and fast. It is easy to create a ticket. I would rate them as 10 out of 10.
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at a tech vendor
The support is somewhat hit or miss because of the different time zones. You have to wait if you are on-site and need...
Read full review of OneTouch AT Network Assistant »
Anonymous User
Network Engineer at a healthcare company
In the beginning, I asked for the possibility to export to flash drives. They have since fixed that with software....
Read full review of AirCheck G3 »
Doug Dickerson
Manager at a educational organization
The few times that I've interfaced with technical support, I've found them to be knowledgeable on their product. This...
Read full review of NetAlly EtherScope nXG »
Anonymous User
National Services Manager at a tech services company
We have used technical support. They obviously continue working on improving it. Their support is good.
Read full review of AirMagnet Survey PRO »
Anonymous User
Senior Network Engineer at a comms service provider
Tech support does a pretty good job. I’d give them a 8 or 9 out of ten.
Read full review of AirMagnet Survey PRO »
Scott_Smith
Independent Consultant at a comms service provider
I would rate NetAlly's technical support for this device extremely well. I'm not the average customer. I have direct...
Read full review of NetAlly EtherScope nXG »
Anonymous User
PC Specialist at a manufacturing company
I worked with technical support when I was first learning how to use the software. They were helpful and willing to...
Read full review of AirMagnet Survey PRO »
Anonymous User
Department Manager at a computer software company
I have not needed the technical support.
Read full review of AirMagnet Survey PRO »
Andrii Danylov
Systems Engineer at a tech services company
Their technical support is excellent. I've had some support requests and the response time was good and my issues...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Senior Network Engineer at a university
We have not used technical support. We just reboot our system and move on. I'd be more concerned if it happened...
Read full review of AirMagnet Survey PRO »
Ernie Rumfield
Sr. Telecommunications Engineer at a recreational facilities/services company
When I have had issues I have reached out to NetAlly and they have responded very quickly. They're very good. They...
Read full review of AirCheck G3 »
Anonymous User
Wireless Network Engineer at a tech services company
I haven't dealt much with the technical support. The tester has been reliable. I have only enquired once about API...
Read full review of AirCheck G3 »
Anonymous User
Network Solution Architect at a tech services company
Support from NetScout is really good. Our representative does a great job. If I need to get a hold of anybody, she...
Read full review of AirMagnet Spectrum XT »
Network Guy
Senior Information Security Analyst at a transportation company
Technical support has always been the best that I can give you. When I call, they're right there. You don't have to...
Read full review of OneTouch AT Network Assistant »
David Cormack
Account Manager / Senior Network Engineer at a construction company
Technical support is a little bit slow to respond. I would say that they are about average.
Read full review of AirMagnet Survey PRO »
Terry Sawchuk
Customer Systems Analyst (Senior Design) at a comms service provider
The Gold Support is the best that I have dealt with. Everyone that I have encountered is very knowledgeable with the...
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Administrator at a educational organization
Technical support is expert.
Read full review of LinkRunner »
Anonymous User
Manager at a educational organization
I have not called support yet. I used the support when it belonged to Fluke. I haven't called NetScout yet.
Read full review of OneTouch AT Network Assistant »
Stuart Kendrick
Systems Engineer at a consultancy
NetAlly’s technical support is excellent. You send them an email and they respond rapidly and accurately and...
Read full review of LinkRunner »
Anonymous User
Network Engineer at a manufacturing company
NetAlly's customer support has been good. I haven't had any complaints. I brought one of our engineers who works a...
Read full review of NetAlly EtherScope nXG »
Andrew Pitsikalis
Business Development Manager at a tech services company
I've had customers who have dropped units and had issues with some faults that they caused themselves. NetAlly...
Read full review of NetAlly EtherScope nXG »
Mohammad Katmawi
Network Engineer
Customer Service: Customer service is good. Technical Support: Technical support is good and fast. I have contacted...
Read full review of AirMagnet Survey PRO »
Anonymous User
Engineer Radio Networks at a comms service provider
Technical support is 8/10. I had one call with the support; they solved easily my problem.
Read full review of AirMagnet Survey PRO »
Anonymous User
Consultant - Secure Mobility
Other than having technical support change out the adapter MAC address on the license for me, I did not have much...
Read full review of AirMagnet Survey PRO »
Anonymous User
Owner at a tech company
Technical support is 9/10. It’s not cheap, but it is good, the turnaround time. The problem I had was a very unique...
Read full review of OneTouch AT Network Assistant »

Review 1 of 30

Technical Support

No Data Available

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