Compare Idira by Palo Alto Networks vs Keeper Security, Inc.

CyberArk is an information security company focused on privileged account security. The company's technology is deployed worldwide primarily in the financial services, energy, retail, and healthcare markets. As of September 2014, CyberArk had nearly 1,600 customers, including over 30 of the Fortune 100 and approximately 15% of the Global 2000. In June 2014, CyberArk filed with the Securities and Exchange Commission for an IPO, listing revenues of $66.2 million for 2013.

Information Not Available

Sample Customers

Idira Privileged Access Manager

Rockwell Automation

Idira Identity

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

Keeper Enterprise Password Manager

At&t, Wells Fargo, Disney, GM, Chase, Honeywell, Samsung, Dow

Popular Solutions

Idira Privileged Access Manager

40 reviews

Idira Endpoint Privilege Manager

10 reviews

Idira Identity

10 reviews

Keeper Enterprise Password Manager

11 reviews

KeeperPAM

0 reviews

Top Industries

Financial Services Firm

14%

Manufacturing Company

10%

Construction Company

Computer Software Company

Financial Services Firm

12%

Comms Service Provider

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Atul-Gujar
CyberArk manager at a comms service provider
We are working with CyberArk solutions such as PAM on-premises. We are working with CyberArk Privileged Access...
Read full review of Idira Privileged Access Manager »
AmitRathod
Senior Analyst at Toll Holdings Limited
CyberArk IGA Powered by Zilla includes automated access reviews and certification. We automate compliance campaigns,...
Read full review of Idira IGA »
Hariharan Thangasamy
Cybersecurity Delivery Analyst at Accenture
The main use cases for CyberArk Identity help us to strengthen security to protect sensitive data centers and...
Read full review of Idira Identity »
Manojkumar Reddy
Associate Technology Consultant at a tech vendor
CyberArk Secure Cloud Access is our primary solution for access identity management across different cloud platforms...
Read full review of Idira Secure Cloud Access »
Sumit Chavan
Lead Consultant at a tech vendor
My use case involves users who have admin rights and who do not have admin rights. We control the activities of users...
Read full review of Idira Endpoint Privilege Manager »

Review 1 of 5

Mahesh-Subramanian
Vice President at Chargebacks911
We primarily use it to ensure that all our people store their passwords in KeeperPAM and do not have multiple sources...
Read full review of KeeperPAM »
Abraham Rodriguez
Technical Lead
My main use case for Keeper Enterprise Password Manager is to manage passwords as well as validating if any password...
Read full review of Keeper Enterprise Password Manager »

Review 1 of 2

Customer Service

Atul-Gujar
CyberArk manager at a comms service provider
Regarding technical support from CyberArk, while L2 and L3 teams are effective, L1 support requires improvement due...
Read full review of Idira Privileged Access Manager »
Adam Goldstein
Systems Engineer at a insurance company
Certificate Manager's technical support is excellent, with even their first-tier support being in-house and highly...
Read full review of Certificate Lifecycle Manager »
Omar_Jaimes
Cybersecurity Architecture Manager at Data Warden
If you do not have certification, you cannot send a ticket. This makes dealing with technical support difficult.
Read full review of Idira Endpoint Privilege Manager »
Deb Malya
Section Head Cybersecurity at a energy/utilities company
I would rate the customer service or technical support with CyberArk Certificate Manager at least a seven out of ten....
Read full review of Certificate Lifecycle Manager »
VishalPawar
Lead Identity Engineer at a tech vendor
The quality of support is really good. They respond immediately when requests are raised, and they are always...
Read full review of Idira Identity »
S Azeem
Senior Technology Manager at a outsourcing company
They charge reasonable money for the features they provide. The price is reasonable for the product.
Read full review of Idira Identity »
Anish R
Digital Architect - IAM at a manufacturing company
We do get a lot of support from them. We have taken professional services also in my previous engagement, where we...
Read full review of Idira Endpoint Privilege Manager »
S Azeem
Senior Technology Manager at a outsourcing company
CyberArk Enterprise Password Vault's technical support team is good. Whenever we require any help, they assist us...
Read full review of Idira Privileged Access Manager »
Manojkumar Reddy
Associate Technology Consultant at a tech vendor
The customer support for CyberArk Secure Cloud Access is pretty good.
Read full review of Idira Secure Cloud Access »
Evans Vasavan
Security Engineer at GlobeSecure Technologies Pvt Ltd
I would say the customer support for CyberArk IGA Powered by Zilla is responsive. I would rate the customer support a...
Read full review of Idira IGA »
Chawapat Kongdumrongkiat
Product Consultant at M.Tech
The support from CyberArk Endpoint Privilege Manager is good.
Read full review of Idira Endpoint Privilege Manager »
Anonymous User
Identity and Access Management Engineer at a energy/utilities company
Technical support is very good. We have had a technical account manager (TAM) in the past, and have worked directly...
Read full review of Idira Privileged Access Manager »
Anonymous User
IT Security Service Specialist at a manufacturing company
I'm not satisfied with technical support. In my previous experience, we were waiting a couple of days for their...
Read full review of Idira Endpoint Privilege Manager »
Sean Izor
Senior PAM Consultant at iC Consult GmbH
When your client base grows from a few hundred to over three thousand, the number of tech support calls increases...
Read full review of Idira Privileged Access Manager »
Anonymous User
Associate Director at a legal firm
Maintenance has to be on your end. CyberArk will not do that unless you sign up for their support agreements. The...
Read full review of Idira IGA »
Anonymous User
Owner at a tech consulting company
It can take time before you get a solution. Frequently, we have already solved it ourselves. CyberArk is re-arranging...
Read full review of Idira Privileged Access Manager »
Anonymous User
Technical Manager, System Division at a tech services company
Technical support is good. They have good technical teams around the world including southeast Asia.
Read full review of Idira Privileged Access Manager »
Anonymous User
Information Security Engineer II at a healthcare company
Customer support for this product still needs some improvement.
Read full review of Idira Privileged Access Manager »
Theo Hughes
Cyber Security Engineer at a insurance company
A couple of years ago, I contacted the technical support for something small and a patch fixed it. I'd rate the...
Read full review of Certificate Lifecycle Manager »
Anonymous User
Presales Engineer/Network Security Technical Consultant at a tech services company
I've never had to reach out to technical support.
Read full review of Idira Privileged Access Manager »
James Quansah
Presales Engineer at DGIT
The primary issue I have experienced with CyberArk IGA Powered by Zilla is related to support. Getting the right...
Read full review of Idira IGA »
Anonymous User
Team Lead Information Security Control at a financial services firm
The support from CyberArk Privileged Access Manager is good.
Read full review of Idira Privileged Access Manager »
Anonymous User
Information Security Consultant at a tech vendor
CyberArk Enterprise Password Vault's support quality is good, but there are delays.
Read full review of Idira Privileged Access Manager »
Ashish Pandey
Delivery Manager at Tech Mahindra Limited
There is not seamless stability in the support. Sometimes, we don't have any level of support which is required when...
Read full review of Idira Privileged Access Manager »
Anonymous User
Technical Lead at a tech services company
Technical support is quite efficient and they always provide a timely response.
Read full review of Idira Privileged Access Manager »
Anonymous User
Head of Technical Services at a tech services company
Technical support works with customers and partners to resolve issues in a timely way.
Read full review of Idira Privileged Access Manager »
Sumit Batabyal
Security Team Lead at a tech services company
They are very helpful for us whenever we have any questions.
Read full review of Idira Privileged Access Manager »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: Customer service is OK in Romania. Technical Support: I had direct contact with the local team and...
Read full review of Idira Privileged Access Manager »
Anonymous User
Project Manager at a tech services company
We have good support from support. They are very helpful.
Read full review of Idira Privileged Access Manager »
Anonymous User
Technical consultant at a healthcare company
Technical support is good but the problem is when we are using the application side. The support people have a...
Read full review of Idira Privileged Access Manager »

Review 1 of 30

Riccardo Zanussi
Chief Architect at Wefox
We do not have experience with customer service and support.
Read full review of Keeper Enterprise Password Manager »
Parwiz ElmJo
Engineer at Direct Technology
I rate Keeper nine out of 10 for support
Read full review of Keeper Enterprise Password Manager »
Mahesh-Subramanian
Vice President at Chargebacks911
I contacted customer service and support. They were able to solve most issues quickly, but the domain issue was a...
Read full review of KeeperPAM »
Bernard Komdeur
Helping Clients Succeed at It-visibility
The technical support is good. The people we dealt with were very responsive; however, they were also in the carousel...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Ingénieur Avant Ventes Solution Msp at a non-tech company
I find the customer support of Keeper Enterprise Password Manager to be extremely responsive and very effective; I...
Read full review of Keeper Enterprise Password Manager »
Gunnar Eskilsson
IT manager at Landskrona Energi AB
The technical support for this solution could be faster support and improved if they had a better understanding of my...
Read full review of Keeper Enterprise Password Manager »
Mahesh_Subramanian
Delivery Head at Accion Labs
I contacted Keeper support a couple of times. It was perfect, and I had no reason to complain.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
--
Customer Service: I have never used the customer service. Technical Support: I have never used the technical support.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Director of Sales at a transportation company
They are very quick to respond, and they have fixed any issues that I have had.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Spiritual Director (Graduate Certificate) at a religious institution
Customer Service: I have not needed to use customer service. The product just works. Technical Support: I have had no...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Parts and Logistics Manager at a manufacturing company
Customer Service: Customer service is fantastic. They are very responsive to my needs. You get a response within...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Customer Service Representative at a tech services company
Customer Service: Have not had to use it. Technical Support: Have not had to use it.
Read full review of Keeper Enterprise Password Manager »
Shyder Hyder
Product Support Engineer at a tech vendor
Customer support for Keeper Enterprise Password Manager is very friendly and easy to get in touch with. For those...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Senior Fellow at a international affairs institute
Customer Service: Excellent Technical Support: Top notch
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Video Network Engineer II at a tech services company
Customer Service: -The vast majority of the time excellent, but sometimes on weekends it could be better. I've been...
Read full review of Keeper Enterprise Password Manager »
NickAlafogianis
Senior Security Engineer at a consultancy
The customer support for Keeper Enterprise Password Manager is good. You can email their support hotline, and they...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Senior Technology Architect at Sprint
The technical support has no experience.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Project Director, consulting through Escient at World Vision Australia
I have no issues with technical support.
Read full review of Keeper Enterprise Password Manager »
Abraham Rodriguez
Technical Lead
The password management portion of Keeper Enterprise Password Manager did not require any customer support because it...
Read full review of Keeper Enterprise Password Manager »
Guillaume Deroine
Chargé d'affaires informatique at OCI Informatique
I rate the customer support of Keeper Enterprise Password Manager as very responsive and effective according to my...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Lead Software Developer / Team Leader at a tech services company
Customer Service: Very reliable and friendly. Technical Support: Did not have a chance to communicate with, solution...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Manager at a tech services company
The chat support is quick. I have never encountered any problems. On the contrary, they have been very helpful and kind.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Works at a tech company
Customer Service: I have not experienced customer service yet. Technical Support: I have not experienced technical...
Read full review of Keeper Enterprise Password Manager »
David Levenson
Owner at creative computer consulting
I've used their tech support quite a bit because I am always coming across areas for enhancements and improvements....
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Insurance Agent at a insurance company
Customer Service: very good Technical Support: I came across this personally and tested it. It was tremendous for us....
Read full review of Keeper Enterprise Password Manager »
Paula Byrd
IRS Registered e-File Provider / Tax Preparer & Consultant at Paula Byrd Tax Services
They are really quick and the understand the value if the data they are protecting
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Owner at a tech services company
I haven't had a need to contact customer support.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
IAM Consultant at a engineering company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
CT Technologist at a healthcare company
Customer Service: I have never had to contact customer service. Technical Support: I have never had to contact...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Network Engineer at a outsourcing company
The customer support for Keeper Enterprise Password Manager is terrific; I have never had any issues.
Read full review of Keeper Enterprise Password Manager »

Review 1 of 30

Technical Support

No Data Available

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