Compare InfluxData vs MongoDB

InfluxData

Based on 21 reviews.

MongoDB

Based on 134 reviews.

Latest Research

Buyer's Guide

InfluxDB vs. MongoDB Enterprise Advanced

June 2026

MongoDB Enterprise Advanced vs. InfluxDB

Updated: June 2026

Buyer's Guide

InfluxDB vs. MongoDB Enterprise Advanced

June 2026

InfluxDB vs. MongoDB Enterprise Advanced

Updated: June 2026

Sample Customers

InfluxDB

ebay, AXA, Mozilla, DiDi, LeTV, Siminars, Cognito, ProcessOut, Recommend, CATS, Smarsh, Row 44, Clustree, Bleemeo

MongoDB Enterprise Advanced

Facebook, MetLife, City of Chicago, Expedia, eBay, Google

Popular Solutions

InfluxDB

13 reviews

MongoDB Enterprise Advanced

13 reviews

MongoDB Atlas

8 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

10%

Comms Service Provider

Construction Company

Financial Services Firm

14%

Manufacturing Company

11%

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mugeesh Husain
Team Lead, Software at Energybox
My main use case for InfluxDB is that we are an IoT-based company with sensors and hardware, and we store sensor data...
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Review 1 of 1

Varuns Ug
Senior Software Developer at NIT
In my day-to-day work, I use MongoDB Atlas primarily for storing and querying semi-structured or dynamic data where...
Read full review of MongoDB Atlas »
Fabien GOUINEAU
Architecte Cloud at Visiativ SA
I am not a partner of MongoDB; I am just a customer. I do not use MongoDB in AI projects; only CosmoDB is used for AI...
Read full review of MongoDB Enterprise Advanced »

Review 1 of 2

Customer Service

Mugeesh Husain
Team Lead, Software at Energybox
The customer support is good, and they typically respond within 8 to 10 hours. My experience with the cloud version...
Read full review of InfluxDB »
Manas Kashyap
Senior Dev Ops Engineer at 11 East Capital
The customer support is very high because we have an enterprise license, and it is excellent. I rate the customer...
Read full review of InfluxDB »
DeepakR
Site Reliability Engineer(Observability) at Sapiens
If you deviate from their documentation, they may refuse to provide support, stating it's not covered under the...
Read full review of InfluxDB »
BhupendraSharma
Cloud and DevOps Engineer at Betaque
We had a user who worked with the support team, and they helped a lot, but they couldn't retrieve the complete data...
Read full review of InfluxDB »
Semyon Vasilkov
DevOps Team Lead at Innotech
The support from InfluxDB could improve because I contacted them about some features and they did not get back to me....
Read full review of InfluxDB »
Sayak Roy
Deployment Engineer at Derq
I didn't have to reach out to customer support of InfluxDB, as it was relatively easy for me to integrate; therefore,...
Read full review of InfluxDB »
PedroCampos
Senior DevOps at Light And Wonder
I did a search and used the community forums and help, but I never had to contact them. Their community is really...
Read full review of InfluxDB »
Manas Kashyap
Senior Dev Ops Engineer at 11 East Capital
There is nothing as such that I can complain about. It is pretty much usable and very much intact.
Read full review of InfluxDB »
Gaurav Dangaich
Sdet Performance Engineer at a tech vendor
Customer support is fair enough but can be improved.
Read full review of InfluxDB »
Anonymous User
Senior Data Engineer at a university
Customer support was really solid and responsive. In my experience, especially with enterprise deployments, having...
Read full review of InfluxDB »
Btece Lodi
Student at a educational organization
I don't know about the customer support of InfluxDB as I haven't needed help; that's why I haven't experienced...
Read full review of InfluxDB »
Bogdan Tsegelnik
Engineer at IT Specialist LLC
I've never contacted technical support. If I have questions, I look at forums to find the answers that I need. I've...
Read full review of InfluxDB »
Shalauddin Ahamad Shuza
Software Engineer at a tech services company
We have not contacted technical support for InfluxDB yet. When we have a problem, we consult with our other teams,...
Read full review of InfluxDB »
Anonymous User
Network engineer at a energy/utilities company
I have not had the chance to raise a ticket for customer support because everything was working okay, so I cannot...
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Milan Predic
Chief Technology Officer at Presta Agency
We have not needed to contact technical support. All resources required were available through documentation,...
Read full review of InfluxDB »

Review 1 of 15

Srinivas Mutyala
Database Architect at a tech services company
MongoDB’s technical support is awesome.
Read full review of MongoDB Enterprise Advanced »
Joydeepta Bhattacharjee
System Engineer at a tech consulting company
Customer support is at a reasonable level.
Read full review of MongoDB Enterprise Advanced »
Leonard Niehaus
Solutions Architect at CGI
The experience with the first-level support was a bit annoying as they took a lot of hours to figure out the issue,...
Read full review of MongoDB Atlas »
Sreerag K
Manager System engineer (Infrastructure) at DXC Technology
MongoDB's technical support is quite good.
Read full review of MongoDB Enterprise Advanced »
Souvik Banerjee
Software Development Engineer at a tech vendor
I keep hearing from my previous team that the technical support for MongoDB Atlas has been slow on some queries or...
Read full review of MongoDB Atlas »
Andre Kapp
Snr. Developer at Mama Money Pty
We've never had to deal with technical support yet, therefore, I can't speak to how helpful or responsive they might be.
Read full review of MongoDB Atlas »
Nikhil Thapa
Software Developer
I have not reached out to customer support, as I have not encountered any problems, so I have not needed to contact...
Read full review of MongoDB Atlas »
RahulSingh12
Solution Architect & Group Lead at AppEnsure Inc.
We had mailed tech support whenever we encountered issues and they had responded to us.
Read full review of MongoDB Atlas »
Shivam_Tiwari
DevOps Engineer at Revenue Box Technologies, Pvt Ltd
Whenever we have doubts during configuration, we reach out for assistance. We must upgrade certain parameters in our...
Read full review of MongoDB Atlas »
Laura Pardo
Chief Technology Officer at Juzto.co
I rate MongoDB support nine out of 10. It's pretty good.
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Information Risk Officer at a insurance company
We use technical support quite frequently. The tech support experiences that I have heard anecdotally have been fine....
Read full review of MongoDB Atlas »
Anonymous User
CEO at a tech services company
We are actually using the community version so we manage it ourselves. We have engaged a consultant so if we have any...
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Senior Project Manager - IT Services at a tech services company
As you know, all cloud service providers offer different plans for support. It is up to us to select what plan we...
Read full review of MongoDB Atlas »
Navin Kumar M
Student at VIT University
I've never contacted the MongoDB technical support team.
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Head Channel and Capacity at a computer software company
We have support through online communities, such as forums and blogs.
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Fullstack Developer at a tech services company
We're not using support.
Read full review of MongoDB Enterprise Advanced »
Mac Wang
Project Manager at Realnux
We don't even know how to get ahold of MongoDB support. We don't know how to contact them. We prefer local support.
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Data Science Lead at a computer software company
I have not had experience with technical support.
Read full review of MongoDB Atlas »
Andrea Berri
Big Data Consultant at a tech services company
The technical support is very good but is available only for the enterprise version.
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Technical Content Writer at a computer software company
We've used technical support in the past. The support response could be a bit faster. That would be helpful for us.
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Solutions Developer at a tech services company
There's no technical support in the server source.
Read full review of MongoDB Enterprise Advanced »
Darrell Bullock
Senior Application Developer at Albert Einstein Healthcare Network
We receive great customer service.
Read full review of MongoDB Atlas »
Rogelio Guillen
Senior QA Engineer at SendGrid
We did not use the technical support.
Read full review of MongoDB Atlas »
Anonymous User
Consultant at a tech services company
I have never been in contact with the people who developed MongoDB. I've never bought any support from them or had...
Read full review of MongoDB Enterprise Advanced »
Sushil Dwivedi
Team Lead at RBS Securities
We have a support portal where we can log tickets and fix issues. We contact them directly and we can set up a call...
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Director at a tech services company
We have some challenges with support, but we can usually get the right people. Customer support could be more...
Read full review of MongoDB Enterprise Advanced »
Yevhen Ikonnykov
Senior Software Engineer at a aerospace/defense firm
I have not contacted technical support. I used the official documentation, which was enough for me.
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Team Leader at a tech services company
I have not used the technical support. If I get stuck, I search for the answers and will luckily find them.
Read full review of MongoDB Enterprise Advanced »
Anonymous User
Software Engineer at a retailer
I haven't contacted their technical support.
Read full review of MongoDB Enterprise Advanced »
Felix Esteban
Head of Development and Consulting at Logalty
We don't use the technical support because we have our own technical team that can help us.
Read full review of MongoDB Enterprise Advanced »

Review 1 of 30

Technical Support

No Data Available

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