Compare Infovista vs LogicMonitor

Infovista

Based on 3 reviews.

LogicMonitor

Based on 35 reviews.

Sample Customers

InfoVista VistaInsight

Ooredoo Tunisia

InfoVista 5View NetFlow

Warren Consolidated Schools

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Popular Solutions

InfoVista VistaInsight

0 reviews

InfoVista 5View NetFlow

0 reviews

LogicMonitor

11 reviews

Unomaly

1 reviews

Top Industries

Manufacturing Company

19%

Computer Software Company

Outsourcing Company

Media Company

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Youssef El Hayek
OSS Engineer at a tech vendor
We use InfoVista 5View NetFlow to understand how network traffic is balanced in operations for load management and...
Read full review of InfoVista 5View NetFlow »
Youssef El Hayek
OSS Engineer at a tech vendor
I have installed this solution in Telecom and Vodafone.
Read full review of InfoVista VistaInsight »

Review 1 of 2

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Customer Service

Youssef El Hayek
OSS Engineer at a tech vendor
The technical support was helpful over the basic issues. The support staff is not expert-level, but they will tell us...
Read full review of InfoVista 5View NetFlow »
Youssef El Hayek
OSS Engineer at a tech vendor
My experience with technical support has been perfect. I can talk directly to them for specific issues at any point...
Read full review of InfoVista VistaInsight »

Review 1 of 2

Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
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Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
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Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
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Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
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Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
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Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Anonymous User
Sr. Compliance Analyst at a computer software company
LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think...
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Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
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Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
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Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
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Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
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Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
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Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »

Review 1 of 30

Technical Support

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