Compare Infovista vs LogicMonitor

Infovista

Based on 3 reviews.

LogicMonitor

Based on 52 reviews.

Sample Customers

InfoVista VistaInsight

Ooredoo Tunisia

InfoVista 5View NetFlow

Warren Consolidated Schools

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Popular Solutions

InfoVista VistaInsight

0 reviews

InfoVista 5View NetFlow

0 reviews

LogicMonitor

25 reviews

Unomaly

1 reviews

Top Industries

Manufacturing Company

14%

Outsourcing Company

13%

Construction Company

13%

Comms Service Provider

10%

Manufacturing Company

11%

Outsourcing Company

10%

Construction Company

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Youssef El Hayek
OSS Engineer at a tech vendor
We use InfoVista 5View NetFlow to understand how network traffic is balanced in operations for load management and...
Read full review of InfoVista 5View NetFlow »
Youssef El Hayek
OSS Engineer at a tech vendor
I have installed this solution in Telecom and Vodafone.
Read full review of InfoVista VistaInsight »

Review 1 of 2

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Customer Service

Youssef El Hayek
OSS Engineer at a tech vendor
My experience with technical support has been perfect. I can talk directly to them for specific issues at any point...
Read full review of InfoVista VistaInsight »
Youssef El Hayek
OSS Engineer at a tech vendor
The technical support was helpful over the basic issues. The support staff is not expert-level, but they will tell us...
Read full review of InfoVista 5View NetFlow »

Review 1 of 2

Sanchit Makkar
Dns architect at a tech consulting company
There have been no issues so far to report to customer support. However, based on what has been heard, the support...
Read full review of LogicMonitor »
Nuno Rosa
Principal Consultant at Infosys
In terms of customer service, I would divide my answer into two points. Professionally, I think they have very...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Mayank Animesh
Senior Associate Consultant at a tech vendor
Customer support is good and they respond on time, though they could improve their services further.
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Suban Sarkar
Senior Consultant at a tech vendor
I am confident that LogicMonitor's customer support is good because our client team has never been dissatisfied with...
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ManishArora
Vice President at Zix
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
SantoshDevara
Senior Cloud Architect at Wissen infotech
Technical support is obviously good in LogicMonitor.
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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Arnab Mondal
Network Operations Center Engineer at a tech services company
I have not had to contact technical support yet. I completed a certification through my organization as part of the...
Read full review of LogicMonitor »
John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a tech services company
Nobody has complained about anything regarding the technical support, so it should be good.
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
Vinay Machave
IT Analyst at a tech vendor
The customer support for LogicMonitor depends on the plans that you have.
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Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
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Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
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Anonymous User
Consulting Head at a tech services company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good if I get hold of a premier support agent first. I would rate the customer support a seven on...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
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Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
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Review 1 of 30

Technical Support

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