Compare Invicti vs Rapid7

City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University

Rapid7 InsightVM

ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM

Rapid7 AppSpider

Microsoft

Rapid7 InsightAppSec

CenterPoint Energy, CPA Australia, Hypertherm, First American Financial Corporation, Rackspace

Popular Solutions

8 reviews

6 reviews

9 reviews

3 reviews

4 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Comms Service Provider

Manufacturing Company

Financial Services Firm

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rahul Kumar
Senior Engineer - Penetration Tester at a government
I have been using Acunetix for more than five years, as I used it in both my previous company and my current company....
Read full review of Acunetix »
Valavan Sivgalingam
Senior Manager, Security Engineering at ESS
I use Invicti for web application testing and API testing. I want to confirm that I am still using Invicti and...
Read full review of Invicti »

Review 1 of 2

Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
System Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

KashifJamil
CEO at Xcelliti
Invectis Support provides good service when contacted.
Read full review of Acunetix »
Adetunji Adeoje
Team Lead, Application Security at a financial services firm
I would rate technical support from the vendor as very good. Their customer support representative supports very...
Read full review of Acunetix »
Valavan Sivgalingam
Senior Manager, Security Engineering at ESS
We don't have any issues because Invicti's support was really good.
Read full review of Invicti »
Akshay Waghmare
Manager at a consultancy
We regularly contact Invicti's technical support when we face issues. The solution's technical support team is not...
Read full review of Invicti »
AnubhavGoswami
Compliance Manager at a recruiting/HR firm
The technical support provided by Acunetix is absolutely great. We received support from them at every point in time.
Read full review of Acunetix »
JoelGeorge
Associate at Tata Consultancy
Their support was good. They were quite prompt with their responses. When we had any issues, we reached out, and they...
Read full review of Invicti »
MarceloPrintac
VP Business Development at MultiPoint Ltd.
The Acunetix team is in Malta. They are very good, and they provide support over the phone. They are available 24...
Read full review of Acunetix »
JanetMuhia
Cyber Security Engineer at Spartec
* Experience: The technical support team is highly responsive, often addressing issues quickly regardless of time...
Read full review of Invicti »
Amr Abdelnaser
Senior Information Security Analyst at EastNets Holding Ltd.
We have not faced any issues to complain about.
Read full review of Acunetix »
Rahul Kumar
Senior Engineer - Penetration Tester at a government
Acunetix customer support responds on time, but resolution can take longer due to involving stakeholders who are not...
Read full review of Acunetix »
Himanshu_Tyagi
Lead Cybersecurity at TBO
The tech support from Invicti for Acunetix is really good. Whenever a support ticket is raised, their SLA is quite...
Read full review of Acunetix »
Le Viet
Security Consultant at VNCS
I have requested support from the vendor regarding our scan results that have false positives. The vendor double...
Read full review of Acunetix »
Anonymous User
Consultant Cyber Security at a tech services company
We have been engaged with the local partner and we get a good level of support.
Read full review of Invicti »
Anonymous User
Software Quality Assurance Engineer at ITONICS GmbH
The way they are communicating with users like us, yeah, we can give them 9 out of 10. :)
Read full review of Invicti »
Anonymous User
Anon at a consultancy
Customer support is helpful, but sometimes the response are a bit delayed. They respond within 24 hours.
Read full review of Acunetix »
Saminda Jayawardene
Compliance Manager at a tech services company
We had to contact technical support some ago but not since then. Sometimes the blog provides support very well, and...
Read full review of Acunetix »
Anonymous User
IT Engineer at a aerospace/defense firm
Technical support is very professional, 10/10. They know what they are doing.
Read full review of Invicti »
Jagobandhu Some
Hardware Engineer at Ministry of Defense
I am not very satisfied with the customer support they provide. It tends to be quite time-consuming. When I raised a...
Read full review of Acunetix »
Letsogile-Baloi
CEO at IMART OFFICE CONSULTANTS
I haven't contacted technical support because I am supposed to be the first line of their support. Contacting them...
Read full review of Acunetix »
Anonymous User
Project Manager at a computer software company
Technical support was not overwhelmingly good, but it was okay. They couldn't provide solutions to every problem that...
Read full review of Acunetix »
Abdullah Ozkan
Information Security Engineer at Tübitak Bilgem
The technical support services are good.
Read full review of Invicti »
Letsogile-Baloi
CEO at IMART OFFICE CONSULTANTS
I haven't contacted technical support because I'm supposed to be the first line of their support. If I need to...
Read full review of Acunetix »
Anubhav Goswami
Security Specialist at a tech services company
Technical support is fine. Whenever we have any queries the support is available. We have the paid version. We have...
Read full review of Acunetix »
Anonymous User
Security Engineer at Secure Network
I never needed to talk to the Acunetix technical support.
Read full review of Acunetix »
Anonymous User
Senior Quality Control Manager at a insurance company
The technical support team was very helpful. They offered me a demo before I started using the tool, and the demo was...
Read full review of Invicti »
Anonymous User
Software Quality Assurance Analyst at a real estate/law firm
Technical support is good.
Read full review of Invicti »
Anonymous User
Senior Information Security Consultant at a tech services company
I have never contacted technical support.
Read full review of Invicti »
AhmedS. Younis
Retail Services Senior Manager at e-finance
I'm satisfied with the technical support.
Read full review of Invicti »
Anonymous User
Executive Director at a financial services firm
I think that generally their customer service is quite responsive. Whenever we encounter problems or new external...
Read full review of Acunetix »
Anonymous User
Manager Compliance - Processes / InfoSec. at a tech services company
Quite high. They are scattered all over social. They have wikis, a website, YouTube videos. They don't have a blog,...
Read full review of Invicti »

Review 1 of 30

Ehsan Khaleel
Manager SOC at PTCL
Evaluating the customer service and technical support teams of Rapid7 MDR, I would rate them a six out of ten. I have...
Read full review of Rapid7 MDR »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
The response time for customer service needs improvement.
Read full review of Rapid7 InsightVM »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
AbhijeetSharma
Senior Project Engineer at CDACINDIA
If we talk about different vendors, there is competition, but the user interface of Rapid7 MDR is quite useful for...
Read full review of Rapid7 MDR »
JensWolf
Systems Administrator at a consultancy
I would rate Rapid7 technical support as definitely a 10, because whenever we have had any problems, it is really...
Read full review of Rapid7 MDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
Support is excellent.
Read full review of Rapid7 MDR »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Senior Manager Of Cybersecurity Services at a tech services company
Rapid7 has very good technical support staff, and I would rate their job at nine out of ten.
Read full review of Rapid7 Exposure Command »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Amit Kolapkar
Senior Project Manager at Infosys
Since we are basically a reseller for Rapid7, we have prioritized technical SPOCs who are assigned to our...
Read full review of Rapid7 Exposure Command »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
DineshSeyyadri
Cyber Security Architect at a healthcare company
Technical support is extremely good and we get support quite fast. Technical support is rated a ten out of ten.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Engineer at a retailer
When ten is the best, I would rate their technical support at a ten.
Read full review of Rapid7 MDR »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
Technical support is good and responsive.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »

Review 1 of 30

Technical Support

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