Compare Invicti vs Rapid7

City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University

Rapid7 InsightVM

ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM

Rapid7 AppSpider

Microsoft

Rapid7 InsightAppSec

CenterPoint Energy, CPA Australia, Hypertherm, First American Financial Corporation, Rackspace

Popular Solutions

13 reviews

7 reviews

15 reviews

7 reviews

7 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Government

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Rahul Kumar
Senior Engineer - Penetration Tester at a government
I have been using Acunetix for more than five years, as I used it in both my previous company and my current company....
Read full review of Acunetix »
Valavan Sivgalingam
Senior Manager, Security Engineering at a computer software company
I use Invicti for web application testing and API testing. I want to confirm that I am still using Invicti and...
Read full review of Invicti »

Review 1 of 2

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

KashifJamil
CEO at a tech services company
The solution's technical support is okay. We have no complaints. They are helpful and responsive and we are satisfied...
Read full review of Acunetix »
Valavan Sivgalingam
Senior Manager, Security Engineering at a computer software company
We don't have any issues because Invicti's support was really good.
Read full review of Invicti »
JanetMuhia
Cyber Security Engineer at a tech services company
* Experience: The technical support team is highly responsive, often addressing issues quickly regardless of time...
Read full review of Invicti »
MarceloPrintac
VP Business Development at a tech services company
The Acunetix team is in Malta. They are very good, and they provide support over the phone. They are available 24...
Read full review of Acunetix »
AnubhavGoswami
Compliance Manager at a recruiting/HR firm
The technical support provided by Acunetix is absolutely great. We received support from them at every point in time.
Read full review of Acunetix »
Himanshu_Tyagi
Lead Cybersecurity at a consultancy
The tech support from Invicti for Acunetix is really good. Whenever a support ticket is raised, their SLA is quite...
Read full review of Acunetix »
Kunal M
Capability Center Leader, ETRM Platforms at a energy/utilities company
I haven't had the opportunity to use customer support, so I'm unsure about its quality.
Read full review of Invicti »
Mohamed Fouad
cybersecurity Team Leader at a tech services company
Acunetix integrates well with other security tools or platforms I use, as we have integrated it with a ticketing...
Read full review of Acunetix »
JanetMuhia
Cyber Security Engineer at a tech services company
Acunetix provides good support. No complaints.
Read full review of Acunetix »
KashifJamil
CEO at a tech services company
Invectis Support provides good service when contacted.
Read full review of Acunetix »
Rahul Kumar
Senior Engineer - Penetration Tester at a government
Acunetix customer support responds on time, but resolution can take longer due to involving stakeholders who are not...
Read full review of Acunetix »
Akshay Waghmare
Manager at a consultancy
We regularly contact Invicti's technical support when we face issues. The solution's technical support team is not...
Read full review of Invicti »
Anonymous User
Anon at a consultancy
Customer support is helpful, but sometimes the response are a bit delayed. They respond within 24 hours.
Read full review of Acunetix »
Anonymous User
Works at a educational organization
The customer service is quite helpful. The time to fix issues is not too quick, so in the case of time-restricted...
Read full review of Acunetix »
Letsogile-Baloi
CEO at a comms service provider
I haven't contacted technical support because I'm supposed to be the first line of their support. If I need to...
Read full review of Acunetix »
Abdullah Ozkan
Information Security Engineer at a educational organization
The technical support services are good.
Read full review of Invicti »
Kamil Matusik
Head of Operations, Supply Chain at a retailer
The support is not perfect. The support could be improved. I often have to write to managers to push things.
Read full review of Acunetix »
Anubhav Goswami
Security Specialist at a tech services company
Technical support is fine. Whenever we have any queries the support is available. We have the paid version. We have...
Read full review of Acunetix »
Abdullah Ozkan
Information Security Engineer at a educational organization
The technical support from Invicti is very good and fast. I am highly satisfied with the response time and quality of...
Read full review of Acunetix »
Anonymous User
Lead Information Security Engineer at a financial services firm
Technical support has been good. We had some issues or comments, mostly, on the features. We have asked for features...
Read full review of Acunetix »
Anonymous User
Senior Security Engineer at a insurance company
The technical support has been very helpful, and pretty quick to respond to emails or when I call in.
Read full review of Acunetix »
H A
Head Information Secretary at a manufacturing company
The tool's support is good.
Read full review of Acunetix »
SivaPrakash
Senior Test Engineer II at a financial services firm
The technical support is really good. Whenever we experienced an issue, we just scheduled a call. It's not directly...
Read full review of Acunetix »
Anonymous User
Project Manager at a computer software company
Technical support was not overwhelmingly good, but it was okay. They couldn't provide solutions to every problem that...
Read full review of Acunetix »
Anonymous User
IT Manager at a financial services firm
We have a pretty good team here and we try to be as independent as possible. We needed some help for the initial...
Read full review of Acunetix »
Anonymous User
Ex Senior Security Analyst and Onsite consultant at a tech services company
The technical support team was highly responsive and we used to get regular emails from their side, i.e., whenever...
Read full review of Invicti »
Srinivas Walikar
Senior Business Development Manager at a tech services company
The technical support from Acunetix is quite good, and I rate it eight out of 10.
Read full review of Acunetix »
Anonymous User
Executive Director at a financial services firm
I think that generally their customer service is quite responsive. Whenever we encounter problems or new external...
Read full review of Acunetix »
Saminda Jayawardene
Compliance Manager at a tech services company
We had to contact technical support some ago but not since then. Sometimes the blog provides support very well, and...
Read full review of Acunetix »
Anonymous User
Manager for Technology Services at a educational organization
I haven't needed to contact their technical support.
Read full review of Acunetix »

Review 1 of 30

Arun Babu
SOC analyst at a media company
The customer support provided by Rapid7 InsightCloudSec is pretty good. We receive enough support on time. In more...
Read full review of Rapid7 InsightCloudSec »
Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
KimeangSuon
Pre-Sale Consultant at a manufacturing company
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Gaurab Silwal
Platform Engineer at a tech vendor
I interacted with customer support after an endpoint compromise incident, and they responded quickly and provided...
Read full review of Rapid7 InsightCloudSec »
Andrei Bigdan
Executive Manager at a tech services company
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
MuhammadMurtaza
Information security engineer at a tech vendor
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
The response time for customer service needs improvement.
Read full review of Rapid7 InsightVM »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Head of Cybersecurity Assurance & Controls Director at a tech services company
I have been in contact with technical support and they are not bad.
Read full review of Rapid7 InsightVM »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Anonymous User
Systems Administrator at a university
Great.
Read full review of Rapid7 InsightOps »
Danny_Hermanus
IT Manager at a manufacturing company
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
DineshSeyyadri
Cyber Security Architect at a healthcare company
They're very knowledgeable. They respond fast. They were able to help me. I would rate them a five out of five.
Read full review of Rapid7 InsightAppSec »
RussellBurrows
Senior IT Security Specialist at a healthcare company
The support is great. The problem with the support team is that it does not have a calling number. The best way to...
Read full review of Rapid7 InsightAppSec »
JoChaiyut
Product Manager
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
RussellBurrows
Senior IT Security Specialist at a healthcare company
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

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