Compare ISC Software vs SAP

ISC Software

SAP

Based on 1639 reviews.

Sample Customers

ISC Software eSMF

DCNS, Pictet, Airbus Helicopters, Achema, AG2R Mondiale, GRZ, Credit Agricole, GMF, Societe Generale, Matmut, Generali, Pole Emploi, BNP Paribas

SAP IT Operations Analytics

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

Popular Solutions

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

No Data Available

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

No Data Available

Rajeev Dev
Head - Digital ERP at a computer software company
Support depends on the vendor that you have chosen. There are a lot of vendors. So if the vendor is good, then...
Read full review of SAP Cloud Platform »
AjayKumar14
Operations director at a hospitality company
We inform our in-house technical team about the issues.
Read full review of SAP HCM »
Kumar Saurav
Director - SAP BTP at a tech services company
I would rate the technical support as an eight out of ten. It could improve by providing quicker and more accurate...
Read full review of SAP Mobile Platform »
Saleem Shar
Managing Consultant at a computer software company
The technical support is not very good. Although they are technical, they have some support issues and take a lot of...
Read full review of SAP Commerce Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
Regarding technical support, after a recent licensing issue caused a temporary halt, we realized the importance of...
Read full review of SAP PowerDesigner »
Kumar Madhur
Service Delivery Project Manager at a tech vendor
The support services are not good for SAP HCM. It could be faster.
Read full review of SAP HCM »
Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at a transportation company
Technical support could be a bit better. We haven't been completely satisfied with them.
Read full review of SAP Data Services »
ManujGupta
Chief Executive Officer at a consultancy
I would assess SAP technical support as average on a scale from 1 to 10, around five on that scale. Delays mostly...
Read full review of SAP SuccessFactors HCM »
Jayarami Reddy Pujeri
ERP Head at a manufacturing company
The support from SAP is good and there is useful online documentation if we have issues. We are a growing business...
Read full review of SAP Business One »
Oswaldo Ruette
Project manager at a consultancy
We provide support, maintenance, and operation continuity for our clients.
Read full review of SAP Portfolio and Project Management »
Juzar Badami
Head of SAP Center of Excellence at a consumer goods company
The technical support could be improved.
Read full review of SAP S/4HANA »
Hisham Ismail
Director of Operations of Support / co CEO at a tech services company
Tech support with SAP, including for modules like Employee Central, can sometimes be challenging, often requiring...
Read full review of SAP SuccessFactors Learning »
Rene Dorantes
IT Manufacturing Intelligence Chief at a mining and metals company
We contacted the technical support for SAP Data Quality Management three years ago, and they assisted us. They were...
Read full review of SAP Data Quality Management »
Anonymous User
SAP BO/BI Architect at a tech services company
Sometimes it's average, and sometimes it's excellent.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
SAP Consultant at a tech services company
I don't have much experience with SAP's tech support, but I have used the online support system. It's okay for a...
Read full review of SAP S/4HANA »
Anonymous User
IT Director, Corporate Systems at a retailer
Technical support has been an issue since day one. We have made our concerns quite apparent. We pay extra for Premium...
Read full review of SAP SuccessFactors »
Anonymous User
Group Learning and Development Specialist at a manufacturing company
I have contacted the solution's technical support, and I feel that though they are professional, they weren't very...
Read full review of SAP SuccessFactors Learning »
Mohammad Alsuhail
SAP HCM Professional at a financial services firm
Our experience with customer service and support was moderate. While the support provided by the vendor was helpful...
Read full review of SAP HCM »
Chaiwat Savatdichaipruk
Managing Director at a construction company
Technical support is very good.
Read full review of SAP Business One »
Ramasamy Telungupalayam
SAP Intelligent Enterprise Manager at a printing company
We don't require that much support; it's all in the cloud and it's been pretty good. It's well supported I would say.
Read full review of SAP Analytics Cloud »
Anonymous User
Assistant Vice President at a energy/utilities company
The technical support people are very competent.
Read full review of SAP HANA »
KarthickVadivelu
Data Migration Specialist at a retailer
The technical support is good, but it is a time-consuming process. They also have their protocol, process, and...
Read full review of SAP Data Services »
Iain Hadwin
SAP Ariba Specialist at a manufacturing company
The customer support team is generally good most of the time. Most of the time, the support is pretty good; however,...
Read full review of SAP Ariba Procurement »
Anonymous User
EPM Consultant at a consultancy
Since it is a stable tool we did not have to contact the technical support team.
Read full review of SAP Analytics Cloud »
Anonymous User
ICT Consultant, CEO, Entrepreneur at a tech services company
SAP support is excellent. I've worked with them on many critical projects for large enterprises. SAP also has a...
Read full review of SAP ERP »
Anonymous User
Executive Director at a non-profit
We signed on for technical support from the initial consultant but when that didn't work, the second consultant...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Network Engineer at a financial services firm
Customer service was found to be satisfactory.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Herve Guerin
Architecte SAP & Infrastructure at a consultancy
We've been in touch with technical support and I've found their service to be quite satisfactory. Their response time...
Read full review of SAP NetWeaver Business Rules Management »
AdeyemiShodeko
SAP Business Analyst at a consultancy
The technical support from SAP is quite good, although there is room for improvement. We receive quick responses when...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Human Resources Consultant - Workforce Reporting at a government
I've never had to use technical support except to go to my own IT staff for help, and therefore I can't comment very...
Read full review of SAP Analytics Cloud »

Review 1 of 30

Technical Support

No Data Available

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