Compare Isis vs SAP

Isis

Based on 1 review.

SAP

Based on 1647 reviews.

Sample Customers

Isis Papyrus Business Designer

Sherwin Williams

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Popular Solutions

Isis Papyrus Customer Communications

0 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

Top Industries

Financial Services Firm

18%

Insurance Company

11%

Educational Organization

11%

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Self Employed at a tech vendor

Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Anonymous User
Self Employed at a tech vendor
The first level support is not very competent, poorly trained, and therefore not very helpful. However, when...
Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

Kabelo Maja
Director at Gamaja
The customer support is helpful and professional but sometimes the turnaround time is too long.
Read full review of SAP NetWeaver »
SriniDhanaraj
Head of Data at Gauri Ltd
The technical support is good, we have never had a problem with them.
Read full review of SAP Business Warehouse »
Ijlal Naqvi
Lead SAP Cloud Services at a computer software company
With SAP Business One, support is mostly delivered by partners. SAP doesn't deliver direct support. Established...
Read full review of SAP Business One »
Friedhelm Lefting
Managing Director at GESTRA AG
We use a third-party vendor for technical support. The support is good. It's not always easy to get the right...
Read full review of SAP ERP »
Oswaldo Ruette
Project manager at Acsys Consulting
We provide support, maintenance, and operation continuity for our clients.
Read full review of SAP Portfolio and Project Management »
Sagar Godbole
Chief Executive Officer at LogicalDNA Solutions
We are still in the process of learning. We have not yet overcome that learning curve. There is investment from our...
Read full review of SAP S/4HANA »
Keerthana Jayathran
SAP BTP Developer at Wipro Limited
If you are using a ticket, it is pretty much, like, they will assist us well. But, without raising a ticket, it is...
Read full review of SAP Intelligent RPA »
Jayarami Reddy Pujeri
ERP Head at a manufacturing company
Customer service and support are of very high quality. They provide 24/7 onsite support, and I would rate their...
Read full review of SAP HANA »
Arijit_Sarkar
Data Analytics Lead at a energy/utilities company
Technical support from SAP is good and very structured. They are trying to improve day by day. They've got a good...
Read full review of SAP BW4HANA »
Shaik Abdul Khadar
Chief Executive Officer at a tech services company
The solution's technical support can be expensive. If you pay the support team, the support team will offer you...
Read full review of SAP BW4HANA »
Rmegio Lawag
Technical Department Manager at Direcbusiness Technologies, Inc.
We have not really received any technical support from SAP HANA. I think that's also one thing that maybe SAP would...
Read full review of SAP HANA »
SumeetZalpuri
Data & Business Architect at AME
Initially, it was not that good, but SAP took the feedback from their customers, consultants, partners, and...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
FTTP Engineer at a comms service provider
The tool was implemented in my company 15 years ago. For the last 15 years, we have been in constant touch with SAP.
Read full review of SAP BW4HANA »
Anonymous User
Central Procurement Head at a manufacturing company
We have our internal IT team. So, I have not got any technical support, I would rate it a zero.
Read full review of SAP Ariba Procurement »
Anonymous User
Finance Manager
We've had a good experience with customer support. They're active and we have an exclusive relationship manager to...
Read full review of SAP Analytics Cloud »
Anonymous User
Director, SAP Security Consulting Services at a tech consulting company
Mid-range, it is not uncommon to file a technical support request and then have days pass before getting results....
Read full review of SAP Identity Management »
Zama Ntsele
Business Intelligence Consultant at Deloitte
I have a very good relationship, so I would rate it an eight out of ten.
Read full review of SAP S/4HANA »
Anonymous User
Managing Director at a recruiting/HR firm
Support is a challenge. The effectiveness of the SAP support paradigm depends on particular skills. I wouldn't...
Read full review of SAP S/4HANA »
Andra-Gabriela Matei
HR at Provably Fair SRL
I haven't contacted the technical support team. We have a team of experts, so we go to them if we face any issues. So...
Read full review of SAP SuccessFactors »
Anonymous User
SAP BI Architect at a government
The support experience depends on the level of support you have with SAP. During cutovers, management took Tier 1...
Read full review of SAP HANA Cloud »
JayakumarK G
Master Data Delivery at a consultancy
We are supported by SAP and have contacted them. Their response is okay.
Read full review of SAP Master Data Governance »
Adebisi Odeyingbo
Director at Shirostreet
The customer service and support are stable enough. I rate them an eight out of ten.
Read full review of SAP NetWeaver »
Anonymous User
Java Software Engineer at a tech services company
Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely.
Read full review of SAP ERP »
Khalil AbdulrahmanAlasbahi
Commercial Manager at Natco Information technology
Technical support is very good so I rate support a ten out of ten.
Read full review of SAP HANA »
Syam Srikanth
Data Engineer at KASP
Technical support from SAP is awesome. If we have an issue, they give a good solution. Compared to Oracle's support,...
Read full review of SAP Data Services »
Anonymous User
Integration Architect
We have never needed to contact their technical support.
Read full review of SAP Cloud Platform »
Sai Kalyan RamChintapalli
IT Manager at GIC Re
We contacted technical support in the past when we needed their help on a few issues. It's a complicated system....
Read full review of SAP Business Warehouse »
AndriiBelinskyi
Head of IT at New Products
I have not had any direct contact with SAP technical support. Our support is provided by the partners.
Read full review of SAP Business One »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
Ramakrishna Potluri
Head of IT & Business Applications, Dangote Refinery at Dangote Industries Limited
Whenever we have an issue with SAP SuccessFactors they respond. SAP SuccessFactors has a well-structured support...
Read full review of SAP SuccessFactors »

Review 1 of 30

Technical Support

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