Compare Isis vs SAP

Isis

Based on 1 review.

SAP

Based on 1639 reviews.

Sample Customers

Isis Papyrus Business Designer

Sherwin Williams

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Popular Solutions

Isis Papyrus Customer Communications

0 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

Financial Services Firm

17%

Educational Organization

14%

Manufacturing Company

10%

Insurance Company

10%

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Self Employed at a tech vendor

Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Anonymous User
Self Employed at a tech vendor
The first level support is not very competent, poorly trained, and therefore not very helpful. However, when...
Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

Kumar Saurav
Director - SAP BTP at a tech services company
SAP has improved greatly in terms of technical support. Based on input from various companies, including us, they...
Read full review of SAP Cloud Platform »
Ritesh Durvasha
Senior consultant at a consultancy
I would rate the vendor support as eight. I am satisfied with the response time and quality.
Read full review of SAP BW4HANA »
Cornelia MBA
Director - IT Finance/SAP Business One at a manufacturing company
Technical support is only an online chat option. They need a phone number to talk to someone and they need to...
Read full review of SAP Analytics Cloud »
Kumar Madhur
Service Delivery Project Manager at a tech vendor
The support services are not good for SAP HCM. It could be faster.
Read full review of SAP HCM »
Arsala Abbas
SAP HCM / SF Consultant at a computer software company
I rate SAP technical support nine out of 10. They're always available via live expert chats whenever we get stuck.
Read full review of SAP HCM »
Rafal Zaborowski
Supply Chain Manager, Proxy, Matw Global D&I Council Memeber at a manufacturing company
Support for SAP is good, so I rate it nine out of ten.
Read full review of SAP Lumira »
Lasha Grdzelishvili
Senior Data Warehouse Engineer at a tech services company
I have not used the support from SAP PowerDesigner.
Read full review of SAP PowerDesigner »
AhmedHaridy
Managing Director at a computer software company
The solution's support is very good.
Read full review of SAP Single Sign-On »
Effendy Mohamed
Principal Instrument and Control at a energy/utilities company
I would rate technical support from SAP around seven or eight. They are good and quite responsive, although not...
Read full review of SAP S/4HANA »
SrinivasReddy2
Consultant at a educational organization
At our company, we reach out to customer support very frequently for daily issues. The customer support team is...
Read full review of SAP S/4HANA »
Anonymous User
Assistant Athletic Business Manager at a healthcare company
Similarly, any requests for technical support are not issued or run through me, so I don’t hear about its effectiveness.
Read full review of SAP Ariba Procurement »
Thales Azevedo
Gerente de BI at a government
Technical support for the most part has been very good. We've had a positive experience and we are quite satisfied...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
EAM Executive at a educational organization
There was one issue for which we were in contact with SAP. It was an isolated incident, and their support was okay....
Read full review of SAP ERP »
Anonymous User
e-Commerce Solution Architect at a tech services company
Customer Service: Excellent. Technical Support: Equally excellent.
Read full review of SAP Commerce Cloud »
Anonymous User
senior cCo-Founderonsultant at a computer software company
The solution's support takes a lot of time to resolve an issue after the user opens the ticket with the technical...
Read full review of SAP Signavio Process Manager »
Anonymous User
Owner | eHRM & HR-IT expert | Project Management | Transformation at a energy/utilities company
We had good assistance from our implementation partner.
Read full review of SAP Jam »
Anonymous User
Head of BI and Analytics at a manufacturing company
The technical support is good, I am satisfied.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Managing Consultant at a tech services company
Customer Service: 8/10 Technical Support: 8/10
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Director IT, Business Intelligence & Data Resources
We have used technical support. I would rate their support as average. They are not as fast as we want them to be....
Read full review of SAP SuccessFactors »
Anonymous User
Business Intelligence Consultant at a tech services company
Customer Service: In my experience, customer service it good. Technical Support: In my experience, technical support...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Chamodr I'M
I'm at a consultancy
Customer support for SAP Crystal Reports is nonexistent.
Read full review of SAP Crystal Reports »
Anonymous User
Sr software Engineer at a tech services company
5/10 - SAP response is very poor for this product.
Read full review of Sybase Afaria [EOL] »
Anonymous User
Principal Data Management Consultant at a comms service provider
We have used technical support but was it was difficult to get in touch with the right person. It was not very clear...
Read full review of SAP PowerDesigner »
David Hudgins
Senior Business Intelligence Architect at a tech services company
SAP tech support is good. However, I prefer the use of the partners and communities like ASUG or SAPinsider to...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Darien Khairy
Sr. Supervisor HR at a comms service provider
We were not happy with their after-sales support. Whenever we had an issue it was really difficult to get in touch...
Read full review of SAP SuccessFactors »
Asad Rehman
Management Executive at a energy/utilities company
We have our IT support department for technical queries. So, we never directly contact the solution's technical...
Read full review of SAP HCM »
Anonymous User
Principal Business Process Architect at a government
The technical support is excellent. They cheerfully guide our own internal support team to resolve issues that lie...
Read full review of SAP Signavio Process Manager »
Anonymous User
Lead Consultant at a computer software company
I do not have experience with SAP technical support.
Read full review of SAP S/4HANA »
Anonymous User
Human Resources Consultant - Workforce Reporting at a government
I've never had to use technical support except to go to my own IT staff for help, and therefore I can't comment very...
Read full review of SAP Analytics Cloud »
Vijaya Macherla
GTM Lead at a consultancy
The technical support is awesome. For the response time, I give them a ten out of ten. They respond in a flash....
Read full review of SAP Data Hub »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.