Compare Isis vs SAP

Isis

Based on 1 review.

SAP

Based on 1660 reviews.

Sample Customers

Isis Papyrus Business Designer

Sherwin Williams

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Popular Solutions

Isis Papyrus Customer Communications

0 reviews

SAP S/4HANA

62 reviews

SAP BusinessObjects Business Intelligence

14 reviews

SAP ERP

8 reviews

Top Industries

Financial Services Firm

16%

Construction Company

11%

Insurance Company

Educational Organization

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Self Employed at a tech vendor

Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Anonymous User
Self Employed at a tech vendor
The first level support is not very competent, poorly trained, and therefore not very helpful. However, when...
Read full review of Isis Papyrus Customer Communications »

Review 1 of 1

Ramesh Namburi
Program Director at KloudData Inc.
The customer support is great and that enables us to assure our customers that the process will be a smooth one.
Read full review of SAP S/4HANA Cloud »
Numair Mazhar
Practice Head - Qlik / Solutions Architect at TMC (TallyMarks Consulting)
I've never contacted technical support. I cannot say how helpful or responsive they would be.
Read full review of SAP ERP »
Ritesh Durvasha
Senior consultant at a consultancy
I would rate the vendor support as eight. I am satisfied with the response time and quality.
Read full review of SAP BW4HANA »
Vinayak Shenoy Katarsal
IT Manager at a consultancy
In terms of technical support, it depends on what partnership you have with SAP. If you're a platinum partner or a...
Read full review of SAP HANA »
Hatem Mohamed Nageeb Salama
Senior Sales and Presales Director at a tech services company
The SAP technical support is very poor. We don't rely on SAP support; we always rely on the partner. They hire very...
Read full review of SAP Business One »
Shahid Latif
Business Intelligence Analyst at a construction company
Customer Service: N/A Technical Support: N/A
Read full review of SAP BusinessObjects Business Intelligence »
Saleem Shar
Managing Consultant at Systems Limited
The technical support is not very good. Although they are technical, they have some support issues and take a lot of...
Read full review of SAP Commerce Cloud »
Wael Elsagh
Solutions Architect at EJADA
When there is a system error it provides an error code and a lot of times these can be complicated. The support team...
Read full review of SAP ERP »
PradeepKumar22
Data Governance Lead at Centrient
We follow documentation for the technical support services. It could be low code and more user-friendly.
Read full review of SAP Data Services »
Dave Dumeni
Project Manager at Telecom Namibia
Technical support is excellent.
Read full review of SAP HCM »
Segun Oyeleke
SAP HANA Developer at a educational organization
SAP's technical support is average. Opening a ticket usually resolves issues, and depending on the support level,...
Read full review of SAP Business Data Cloud »
ArupGoswami
DGM (IT) at IndianOil Adani Ventures Limited
Regarding technical support, I would rate them seven out of ten. The teams are competent, but the challenge is...
Read full review of SAP S/4HANA Cloud »
DilipRoshantha
Head Of Information Technology at Noratel
There is no issue with the product's support. You can have an annual maintenance agreement with SAP. The best part is...
Read full review of SAP BW4HANA »
JobiJ
Account executive at Cisco
The quality of technical support from SAP can be rated as eight out of ten.
Read full review of SAP S/4HANA »
Anonymous User
Manager of Customer Care Center at a construction company
We have our own technical support group, so I have not been in contact with SAP for support.
Read full review of SAP Data Services »
Dinakar Mutnuru
SAP Basis Consultant at Experis US, Inc.
We worked with SAP on my last project. We had an issue regarding the Bdocs, and then we worked with SAP support...
Read full review of SAP CRM »
Henrique Brodbeck
Owner / Consultant at Brodbeck
It is good, but it depends on the partner you select for implementation. You have to select a knowledgeable partner...
Read full review of SAP CRM »
Anonymous User
Senior Consultant
I would rate the technical support at 8/10, as it is good but expensive.
Read full review of SAP Business Suite »
Anonymous User
Senior SAP HCM Consultant at a tech services company
SAP HCM has many different channels for communication with the consultants which makes it complex. There are delays...
Read full review of SAP HCM »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
CSD174561
Chief of Systems Development at a non-tech company
We don't have problems with support. However, it's not as good as it used to be. In the past, they gave better...
Read full review of SAP ERP »
Anonymous User
AVP IT at a construction company
The technical support from SAP is commendable. However, the support process involves different levels. Level one...
Read full review of SAP Process Orchestration »
SandraSheppard
Lead Business Analyst at a media company
Dealing with tech support has been pretty simple. You raise an issue online, then usually get an automated response...
Read full review of SAP Signavio Process Manager »
Anonymous User
Java Software Engineer at a tech services company
So far technical support is good. If we have any problem that a local partner cannot resolve for the customer, they...
Read full review of SAP HANA »
Anonymous User
IT Specialist - Crystal Reports / SQL Server at a construction company
Customer Service: Excellent. The sales reps and the technical support folks have been very supportive and have always...
Read full review of SAP Crystal Reports »
Anonymous User
Senior Master Data Consultant at a tech consulting company
The technical support from SAP depends on the client and how it is agreed. You usually have an SAP consultant fully...
Read full review of SAP Master Data Governance »
Renaud Motuelle
SAP Technical Director at Key Performance Consulting
SAP's technical support is okay as long as you follow the process. I would rate technical support as three out of five.
Read full review of SAP BW4HANA »
Gagan Yadav
SAP Data migration and management consultant at Syniti
Good experience with support team
Read full review of SAP Information Steward »
Muhammad-Zubair
Senior Functional Consultant at a computer software company
We get proper support. It is in English and we'd like different language options, however, their responsiveness and...
Read full review of SAP Data Services »
Anonymous User
Manager Finance at a tech services company
Their technical support is fine. We have a Service Level Agreement with SAP's technical support. They are within...
Read full review of SAP ERP »

Review 1 of 30

Technical Support

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