Compare JFrog vs Snyk

JFrog

Based on 40 reviews.

Snyk

Based on 52 reviews.

Latest Research

Buyer's Guide

JFrog Xray vs. Snyk

June 2026

Snyk vs. JFrog Xray

Updated: June 2026

Buyer's Guide

JFrog DevOps Cloud Platform vs. Snyk

June 2026

Snyk vs. JFrog DevOps Cloud Platform

Updated: June 2026

Buyer's Guide

JFrog Xray vs. Snyk

June 2026

JFrog Xray vs. Snyk

Updated: June 2026

Sample Customers

JFrog Xray

google, amazon, cisco, netflix, oracle, vmware, facebook

Snyk

StartApp, Segment, Skyscanner, DigitalOcean, Comic Relief

Popular Solutions

JFrog Artifactory

12 reviews

JFrog Xray

3 reviews

JFrog Container Registry

5 reviews

Snyk

8 reviews

Top Industries

Financial Services Firm

19%

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anand Nanwana
DevOps Engineer at Syvora
I work with JFrog Xray. I use JFrog as an Artifactory registry and package registry. In JFrog Xray, there are many...
Read full review of JFrog Xray »
Fredierick Saladas
DevOps Lead at Standard Chartered Bank
Our primary use case for the solution is to manage and streamline our project workflows. We operate in a fast-paced...
Read full review of JFrog DevOps Cloud Platform »
Vinod Bhupathiraju
Development Senior at a financial services firm
JFrog Artifactory is designed for software management. We used it for storing all assets and packages that were...
Read full review of JFrog Artifactory »
Sharath SK
Senior Consultant at Mettler-Toledo International Inc.
My usual use cases of JFrog Container Registry involve containerizing all our applications and storing the generated...
Read full review of JFrog Container Registry »
Steve Buttler
DevOps Lead at a tech company
We are using Shippable to automate our CI/CD, so we (and our developers) can focus on our core business.
Read full review of JFrog Pipeline »

Review 1 of 5

Abhishek-Goyal
Software Engineer at a computer software company
I typically use Snyk for checking the security and vulnerabilities in my repositories. Recently, I have used Snyk in...
Read full review of Snyk »

Review 1 of 1

Customer Service

Omer Mizrahi
DevOps Engineer at a comms service provider
The technical support is an eight out of 10.
Read full review of JFrog Artifactory »
Matthew Iijima
Head of Infrastructure and DevOps at a manufacturing company
Based on what I've heard from my engineers who do call support, their technical support is an eight out of ten.
Read full review of JFrog Artifactory »
Deepan M
Senior DevOps Engineer at a computer software company
So far, I haven't had any issues that required me to contact their support. Most of the information is available on...
Read full review of JFrog Artifactory »
Fredierick Saladas
DevOps Lead at Standard Chartered Bank
We have received timely assistance for most issues from the technical support team. However, there have been a few...
Read full review of JFrog DevOps Cloud Platform »
Aman Shukla
Consultant Specialist at Birlasoft IndiaLtd.
I did contact technical support about some issues I was facing and that went well.
Read full review of JFrog Artifactory »
G Srivastava
Senior Cloud Engineer at a tech services company
We have utilized support from JFrog Artifactory, which has been very good. Opening a ticket on the customer portal...
Read full review of JFrog Artifactory »
Ashish Makasare
Cloud Engineer at Offshore IT Mitra
I haven't used any technical support yet. However, when my organization purchased the enterprise grid, they handled...
Read full review of JFrog Artifactory »
Mokshi Pandita
DevOps Engineer at Rambøll Danmark A/S
JFrog Xray's technical support was always helpful.
Read full review of JFrog Xray »
Josh Bearden
Senior Solutions Architect at a outsourcing company
I rate JFrog customer support nine out of ten. We met with JFrog on multiple occasions. They brought their engineers...
Read full review of JFrog Artifactory »
Balasubramani Murugesan
DevOps Engineer at a tech services company
I have contacted their technical support team a few times due to serious issues. They have a professional service...
Read full review of JFrog DevOps Cloud Platform »
Sanooj Mananot
CEo at CloudPositive
I have not interacted with their support team, so I cannot comment on customer support.
Read full review of JFrog Artifactory »
Narendra-Singh
SR IT administrator at Cardinal Integrated Technologies Inc
I have not used the support from the vendor.
Read full review of JFrog Xray »
Anand Nanwana
DevOps Engineer at Syvora
I didn't interact with the customer services of JFrog Xray because my admin person handles everything.
Read full review of JFrog Xray »
Muhammad Usman Khawar
Software Engineer (DevOps/ SRE) at Sensys LLC
The technical support’s response time could be improved.
Read full review of JFrog Container Registry »
Sai Pradeep Koneti
DevOps Engineer Intern at University of Nebraska at Omaha
JFrog Xray's technical support was really helpful, and they reached out to me quite fast.
Read full review of JFrog Xray »
Vinod Bhupathiraju
Development Senior at a financial services firm
When we need clarifications, we contact our account manager, and they arrange demos. Overall, I would rate the...
Read full review of JFrog Xray »
Anonymous User
DevSecOps Security Engineer at a manufacturing company
Customer support for JFrog Artifactory is good.
Read full review of JFrog Artifactory »
Vinod Bhupathiraju
Development Senior at a financial services firm
I would rate their support for JFrog Artifactory as seven out of ten.
Read full review of JFrog Artifactory »
Anonymous User
Technical Solutions Engineer at a leisure / travel company
Customer support is brilliant.
Read full review of JFrog Artifactory »
Anonymous User
Cloud Ops Lead at a tech vendor
I have never interacted with customer support before since I have never had to. However, their documentation, which I...
Read full review of JFrog Artifactory »
Anonymous User
Senior Manager at a comms service provider
I have not used technical support.
Read full review of JFrog Xray »
Anonymous User
Senior Manager - Platform Lead at a tech vendor
I think JFrog Artifactory's customer support is good.
Read full review of JFrog Artifactory »
Kumar
Sre at Akamai Technologies
Customer support for JFrog Artifactory is very good.
Read full review of JFrog Artifactory »
Grachya Oganesyan
Sr. Systems Engineer at The TCW Group
JFrog Container Registry's tech support team is responsive.
Read full review of JFrog Container Registry »
Anonymous User
DevSecOps Engineer at a tech services company
The support was great; we had to update a few components. Otherwise, it's really stable. On a scale of 1 to 10, I...
Read full review of JFrog Xray »
Anonymous User
Software Engineer
I have not interacted with customer support yet.
Read full review of JFrog Artifactory »
Mike Dokunmu
Senior Cloud/DevOps Engineer
I have not personally contacted technical support. It was my manager who did in previous projects.
Read full review of JFrog Container Registry »
Sharath SK
Senior Consultant at Mettler-Toledo International Inc.
So far, we haven't needed to reach out to the technical support team of JFrog Container Registry. I find the...
Read full review of JFrog Container Registry »

Review 1 of 28

RumyTaulu
Owner at RSoft
I rate Snyk support eight out of 10.
Read full review of Snyk »
Eryk Lawyd
Tech Lead DevSecOps at Letsbank
I contact customer support at least once a month, not because we are facing issues, but to give technical reports as...
Read full review of Snyk »
PavanKumar17
Senior Testing Engineer at a computer software company
We contacted them for support. They were responsive, and they responded quickly.
Read full review of Snyk »
Nixon Bagalkoti
Cyber Security Lead at a printing company
They are very proactive, sometimes more than what we want them to be. They reach out to us very often, and they are...
Read full review of Snyk »
ManishSaxena
Devops & Cloud Architect at Hexaware Technologies Limited
In our company, the team I deal with, the delivery team, has never raised concerns regarding the support offered by...
Read full review of Snyk »
Shashank N
Security Engineer Dev Sec Ops at a outsourcing company
The support has improved a lot.
Read full review of Snyk »
Boya Uday Kumar
Ai Research Enthusiast And Developer at ADP
Customer support has been decent overall. When we needed help as a team, we approached them, and they are generally...
Read full review of Snyk »
meetharoon
CEO at a computer software company
Our organization maintains a good relationship with Snyk's customer support team. Despite potential variations in...
Read full review of Snyk »
VinothKumar5
Head for Application Security at Hexaware Technologies Limited
A technician was allotted to us, and he responded promptly to our queries and gave timely information. I rate Snyk a...
Read full review of Snyk »
KannanPadmanabhan
Senior Software Engineering Manager at a financial services firm
We do not raise issues directly with Snyk. We have a common team that liaises with Snyk. Whenever we have issues, we...
Read full review of Snyk »
ANDRESANTOS
Senior DevSecOps at V8
The documentation is good. It is one of the reasons we did not need support. We could understand the implementation...
Read full review of Snyk »
UmarQureshi
Security Lead at a retailer
Our experience with their customer support wasn't the best. My opinion is that they need to develop their customer...
Read full review of Snyk »
Jayashree Acharyya
Director at PepsiCo
The solution’s technical support team was involved during the architecture integration. We got their support, but I...
Read full review of Snyk »
Alina-Eugenia Negulescu
Head of Procurement and Vendor Manger at twoday
The product has a fantastic tech support team. We actually have a Slack channel with them, and the customer success...
Read full review of Snyk »
Cameron Gagnon
Security Software Engineer at a tech company
They've been willing to help at every step of the way. I've been able to work directly with the engineers who...
Read full review of Snyk »
Sean McElroy
CISO at a tech vendor
Snyk's technical support is middle of the road. I would rate it a six (out of 10). They are friendly and try to be...
Read full review of Snyk »
Jorge-Herran
Senior Devops at Appgate
The technical support is good. They are very helpful and also offered us a demo.
Read full review of Snyk »
Anonymous User
Information Security Strategy at a insurance company
We have contacted Snyk's technical support regarding several issues, and they have resolved them successfully. Snyk's...
Read full review of Snyk »
Anonymous User
VP Enterprise Architecture and Solutioning at a financial services firm
The solution's technical support is okay. I rate the technical support an eight out of ten.
Read full review of Snyk »
Anonymous User
Director of Architecture at a tech vendor
The customer success team is a solid team. I liked their approach from the very beginning and after signing the...
Read full review of Snyk »
Reviewer636936
Information Security Engineer at a financial services firm
The people with whom I'm connected are really good. If I have issues, they will quickly jump on a call and I will...
Read full review of Snyk »
Anonymous User
Head of Sales at a tech services company
I rate the technical support a ten out of ten.
Read full review of Snyk »
Anonymous User
Engineering Manager at a comms service provider
The technical support is very good.
Read full review of Snyk »
Dirk Koehler
Senior Director, Engineering at Zillow Group
I would gauge the technical support as pretty good from our interactions. We are in a licensed partnership, so the...
Read full review of Snyk »
Nicholas Secrier
Information Security Officer at a tech services company
We had some chats with technical support at the beginning. They seemed to be pretty responsive. Generally, you...
Read full review of Snyk »
Anonymous User
Application Security Engineer at a tech services company
Their technical support is pretty good. We have a customer success manager. His name is Eliran and he's really nice....
Read full review of Snyk »
Anonymous User
Manager, Information Security Architecture at a consultancy
The only technical support that we have received has been through our account team, and it's been fantastic. I...
Read full review of Snyk »
Anonymous User
Security Consultant at a consultancy
I had to work with them initially during the integration phase. Their support was okay. It was not that good, but it...
Read full review of Snyk »
Anonymous User
Senior Manager, Product & Application Security at a computer software company
The technical support is really good. They are very quick. They take care of you. If there is an issue, they will try...
Read full review of Snyk »
Matt Spencer
Senior Security Engineer at Instructure
Snyk's technical support is big. I have worked with them several times. They are responsive and have always been able...
Read full review of Snyk »

Review 1 of 30

Technical Support

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