Compare Juniper vs Stratoscale

Juniper

Based on 371 reviews.

Stratoscale

Based on 3 reviews.

Sample Customers

Popular Solutions

Juniper SRX Series Firewall

8 reviews

Juniper EX Series Ethernet Switches

12 reviews

Juniper vSRX

7 reviews

Stratoscale [EOL]

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohammed Junaid Khatib
Technical Lead at a tech vendor
I am using and working on Juniper wireless products, specifically discussing products such as the VLS series and...
Read full review of Mist AI and Cloud »
Patrick Anaku
Senior Network Engineer at a comms service provider
I work with an internet service provider in Uganda and have experience working with Juniper MX Series Routers, as we...
Read full review of Juniper MX Series Routers »
AmbikaBhunia
Pre Sales Network at a wholesaler/distributor
Juniper Mist Wireless Access Points is used for our global customer, which has some branches in India. We use Mist...
Read full review of Juniper Mist Wireless Access Points »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »

Review 1 of 5

Nir Ashkenazi
Global VP Technology & President at a tech services company

Read full review of Stratoscale [EOL] »

Review 1 of 1

Customer Service

Khokon Roy
Support Engineer, VPN & Security | Network Operation at a tech consulting company
Technical support is great. They are responsible and experienced. We have been satisfied with the level of support we...
Read full review of Juniper MX Series Routers »
Muhammad_Faisal
Manager ITSM at a construction company
Technical support is always available, and I have had no issues with them. When I raise a ticket, they frequently...
Read full review of Juniper SRX Series Firewall »
Naveen Tej
Cybersecurity Solutions Architect at a comms service provider
Support is provided if you have a contract with a partner.
Read full review of Mist AI and Cloud »
Anoop-Kumar
Video conferencing Admin at a tech services company
Technical support is definitely good. It's called the JTAC support, which is always good. No problems whatsoever.
Read full review of Juniper QFabric »
Kasun De Silva
System Engineer at a computer software company
So far, we haven't had any reason to contact technical support since the implementation was pretty straightforward.
Read full review of Mist AI and Cloud »
SRI GANESH PHANIYAPPA
Sub Divisional Engineer NOC Bangalore at a comms service provider
Customer service is very prompt.
Read full review of Juniper Session Smart Router »
MD Ibrahim Mollik
Assistant Manager, Technology & Service Delivery at a integrator
The support is evaluated based on levels, ranging from one to three. While Level One might not always provide the...
Read full review of Juniper Mist Edge »
Mienkuan Sung
Technical Manager at a comms service provider
Technical support has been very helpful and responsive to us. We are satisfied with the level of service on offer.
Read full review of Juniper MX Series Universal Routing Platforms »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
For Juniper technical support and customer service, I would rate them as 8.
Read full review of Juniper EX Series Ethernet Switches »
Ayush Jha
Technology Consultant at a government
It's awesome. Juniper support is very good.
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Network Infrastructure Program Manager at a non-profit
Technical support for Juniper is good, but it is not as good as Cisco. Cisco is number one for technical support, and...
Read full review of Juniper MX Series Routers »
Anonymous User
Senior Network Engineer at a manufacturing company
The customer service and support are good.
Read full review of Juniper QFX Series Switches »
V for Reviewer
IT Manager at a hospitality company
We haven't needed to contact technical support.
Read full review of Mist AI and Cloud »
Anonymous User
Integrator at a tech services company
I didn't really need their support. I only needed their support for the demo of their CSR product because it wasn't...
Read full review of Juniper SRX Series Firewall »
Anonymous User
YKB at a financial services firm
Technical support is great. I'd put it at the same level as Sophos. They're great.
Read full review of Juniper MX Series Routers »
Viswanathan Selvakumar
Senior Manager at a computer software company
The customer support team is good. I recommend contacting them if any support is needed.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Systems Engineer
The technical support team is very co-operative and gives quick responses for the logged cases. A hundred percent of...
Read full review of Juniper SRX Series Firewall »
Ali Shan
Network Administrator at a tech company
I rate Juniper support eight out of 10.
Read full review of Juniper EX Series Ethernet Switches »
CornelCristea
Network and Service Development Manager at a comms service provider
We have been in touch with Juniper technicians as well as with Juniper partners. They are good. They know the product...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
IT Manager at a comms service provider
Technical support is very bad. They never respond to any ticket you open, although we pay for the support.
Read full review of Juniper vSRX »
Anonymous User
Managing Consultant at a computer software company
I haven't dealt with their tech support for this particular solution, but I've dealt with their support before and...
Read full review of Juniper Mist Wired Assurance »
AlMAmun
Assistant Manager at a tech consulting company
Ultimately, when customers encounter challenges, they reach out to us for assistance. We then establish a schedule...
Read full review of Juniper SRX Series Firewall »
Anonymous User
CEO at a tech services company
The support is very good from Juniper and from the local channel partners.
Read full review of Juniper Contrail SD-WAN »
Maroun Abboud
Data Department Manager at a comms service provider
Customer Service: For me, the customer satisfaction, and awareness, is the most important thing. I usually train all...
Read full review of Juniper SRX Series Firewall »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
We connected with tech support seven or eight months ago. We got good support and a good response.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Senior Project Engineer at a comms service provider
The customer service for this solution is good but there is still room for improvement.
Read full review of Juniper MX Series Universal Routing Platforms »
Anonymous User
Senior Manager - Unified Communications, Smart Infrastructure and Service Provider Solutions at a tech services company
We've used technical support in the past and have been satisfied with the level of service they provide. they are...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Vice President, Network Engineering at a financial services firm
I think Juniper support is good. They're responsive, so I can't really complain.
Read full review of Juniper EX Series Ethernet Switches »
Sergey Martynyuk
Works at a tech services company
I have opened a ticket once or twice and I think there are not many changes that I would like to address. They...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Sr. Engineer at a comms service provider
The technical support is good. The engineers help support our customers day-to-day.
Read full review of Juniper SRX Series Firewall »

Review 1 of 30

Nir Ashkenazi
Global VP Technology & President at a tech services company
The value proposition is very good. We did our own ROI and we figured out that that's the best way to go. In terms of...
Read full review of Stratoscale [EOL] »
Anonymous User
Senior Director, IT Global Service & Support at a tech services company
Technical support is very good. We had a dedicated technical resource who was very knowledgeable.
Read full review of Stratoscale [EOL] »

Review 1 of 2

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.