Compare Juniper vs Stratoscale

Juniper

Based on 369 reviews.

Stratoscale

Based on 3 reviews.

Sample Customers

Popular Solutions

Juniper SRX Series Firewall

10 reviews

Juniper EX Series Ethernet Switches

14 reviews

Juniper vSRX

10 reviews

Stratoscale [EOL]

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Patrick Anaku
Senior Network Engineer at Roke Telkom
I work with an internet service provider in Uganda and have experience working with Juniper MX Series Routers, as we...
Read full review of Juniper MX Series Routers »
RahulSivanandan
Network Manager at Bread LLC
Mist AI and Cloud is primarily used for wireless solutions, with our customers moving from Cisco Wireless to Mist AI...
Read full review of Mist AI and Cloud »
Chinedu Onwurah
Global Juniper Presales Engineer at Westcon-Comstor
My customers' main use cases for Juniper Mist Edge include those who want to replace their wireless LAN controller...
Read full review of Juniper Mist Edge »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »

Review 1 of 5

Nir Ashkenazi
Global VP Technology & President at a tech services company

Read full review of Stratoscale [EOL] »

Review 1 of 1

Customer Service

Nazish Sameer Shaikh
Senior Network Security Engineer at UNITE HERE HEALTH
I contacted the solution's technical support for configuring devices. I am happy with the technical support because...
Read full review of Juniper WLC Series »
Sascha Bülow
Technical Architect at Plusnet
Because we are talking directly to engineers in the US, the support is usually the best you can possibly get. As a...
Read full review of Juniper Session Smart Router »
MohammedThousif Ansari
Technical Lead at Tata Communications Ltd
Juniper's technical support is good.
Read full review of Juniper EX Series Ethernet Switches »
Shiva_Prasad
Senior Technical Consultant at Black Box Network Services
Technical support is excellent.
Read full review of Juniper Mist Premium Analytics »
IhorShtanko
Juniper Technical Consultant at MUK
The cloud solution uses AI, so trouble tickets are opened automatically if a network issue occurs. Junior engineers...
Read full review of Juniper Mist Wired Assurance »
Ihor Shtanko
Juniper Engineer at VI-PORT
I haven't had any issues. I've only opened two or three tickets. It's a stable solution. I haven't used support too...
Read full review of Juniper SRX Series Firewall »
AbdallahSamir
Testing Engineer at a tech services company
They are really supportive.
Read full review of Juniper MX Series Routers »
Bona Chhith
Principal Network Architect at a consultancy
I would rate technical support as five out of five.
Read full review of Juniper EX Series Ethernet Switches »
Stratos-Margaritis
Solutions Architect at Navarino SA
The technical support is very good.
Read full review of Juniper vSRX »
Owais Malik
IT Administrator at Humane™
We do not have experience with customer service and support.
Read full review of Juniper vSRX »
Anonymous User
Sr. Programmer at a tech vendor
Technical support is good, though we have not really used support much. Juniper has a decent knowledgebase.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Administrator at a government
The technical support services could be better. I encountered difficulties while renewing the maintenance contract.
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Consultant at a financial services firm
The technical support on offer is very good. Whenever I would have some issues, they have responded on time and they...
Read full review of Juniper SRX Series Firewall »
Anonymous User
YKB at a financial services firm
Technical support is great. I'd put it at the same level as Sophos. They're great.
Read full review of Juniper MX Series Routers »
Anonymous User
Telecommunications Manager at a logistics company
We've dealt with their leadership team and the account team when most of those folks were from Motorola. Previously,...
Read full review of Juniper Mist Edge »
Anonymous User
Managing Consultant at a computer software company
The technical support is amazing. They are responsive and handle cases extremely well. Probably one of the better...
Read full review of Juniper QFabric »
D6B8
District Technology at INDEPENDENT SCHOOL DISTRICT 196
Support is hit and miss. Currently, we have had issues with support. Juniper called me back about a bad review. It...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Technical Lead at a tech services company
Technical support was not helpful. The support was horrible. Once we started our investigation, we were faced with...
Read full review of Juniper SRX Series Firewall »
Sergey Martynyuk
Works at ITBiz Solutions
I have opened a ticket once or twice and I think there are not many changes that I would like to address. They...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Vice President, Network Engineering at a financial services firm
I think Juniper support is good. They're responsive, so I can't really complain.
Read full review of Juniper EX Series Ethernet Switches »
Richard A. LaJambe
Senior Network Administrator at Zetec, Inc.
I have used technical support quite a bit, and they are really good. I would rate them an eight out of ten. There is...
Read full review of Juniper SRX Series Firewall »
Jaturong Anuvatesirikeart
Technical Consultant at a tech consulting company
The Juniper technical support is okay.
Read full review of Juniper MX Series Routers »
Anonymous User
Manager Technical at a tech services company
Tech support is adequate. In fact, I would recommend it. Sometimes they are very aggressive, but it's part of the...
Read full review of Juniper QFX Series Switches »
Terah Kaggwa
Technical manager at Djamboree
We had local support.
Read full review of Juniper MX Series Routers »
GerdMueller
Technical Account Manager at a comms service provider
We've been in touch with technical support over the years. We're very happy with their level of support. I always...
Read full review of Juniper MX Series Routers »
Anonymous User
Systems Analyst at a university
I have not contacted technical support.
Read full review of Juniper vSRX »
ShafiHaider
Network Engineer at 0
Support is good and customer-friendly.
Read full review of Juniper QFX Series Switches »
Wesley Wang
DevOps System Engineer at Monash University
Tech support is fine. There is no need to improve it.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Senior Solutions Architect at a computer software company
Technical support has been very supportive.
Read full review of Juniper vSRX »
Anonymous User
IT Manager at a comms service provider
Technical support is very bad. They never respond to any ticket you open, although we pay for the support.
Read full review of Juniper vSRX »

Review 1 of 30

Nir Ashkenazi
Global VP Technology & President at a tech services company
The value proposition is very good. We did our own ROI and we figured out that that's the best way to go. In terms of...
Read full review of Stratoscale [EOL] »
Anonymous User
Senior Director, IT Global Service & Support at a tech services company
Technical support is very good. We had a dedicated technical resource who was very knowledgeable.
Read full review of Stratoscale [EOL] »

Review 1 of 2

Technical Support

No Data Available

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