Compare Juniper vs Stratoscale

Juniper

Based on 372 reviews.

Stratoscale

Based on 3 reviews.

Sample Customers

Popular Solutions

Juniper SRX Series Firewall

8 reviews

Juniper EX Series Ethernet Switches

11 reviews

Juniper vSRX

7 reviews

Stratoscale [EOL]

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohammed Junaid Khatib
Technical Lead at a tech vendor
I am using and working on Juniper wireless products, specifically discussing products such as the VLS series and...
Read full review of Mist AI and Cloud »
Patrick Anaku
Senior Network Engineer at a comms service provider
I work with an internet service provider in Uganda and have experience working with Juniper MX Series Routers, as we...
Read full review of Juniper MX Series Routers »
AmbikaBhunia
Pre Sales Network at a wholesaler/distributor
Juniper Mist Wireless Access Points is used for our global customer, which has some branches in India. We use Mist...
Read full review of Juniper Mist Wireless Access Points »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »

Review 1 of 5

Nir Ashkenazi
Global VP Technology & President at a tech services company

Read full review of Stratoscale [EOL] »

Review 1 of 1

Customer Service

Mohd.Rivai
Network Security Engineer at a tech services company
The technical support is a lot better because when we log a case, they respond.
Read full review of Juniper SRX Series Firewall »
Patrick Anaku
Senior Network Engineer at a comms service provider
When it comes to Juniper support, I have not used it for a while because we have gained in-house experience, but when...
Read full review of Juniper EX Series Ethernet Switches »
JEGAN N
Founder at a tech services company
Juniper Ethernet Switches' tech support is hard to reach and slow.
Read full review of Juniper EX Series Ethernet Switches »
Anoop-Kumar
Video conferencing Admin at a tech services company
The technical support is good.
Read full review of Juniper MX Series Routers »
SRI GANESH PHANIYAPPA
Sub Divisional Engineer NOC Bangalore at a comms service provider
The technical support services are excellent.
Read full review of Juniper vSRX »
Özden-Aydın
Technology Consultant at a tech services company
Only once in three years have I used the solution's technical support, and it was good. I rate the technical support...
Read full review of Juniper EX Series Ethernet Switches »
Ahmed_Taha
Director Of Operations at a tech services company
Technical support initially is not that fast, if the case requires escalation, the other levels of support are fast.
Read full review of Juniper SRX Series Firewall »
Luis Corrochano
Presales Manager and Co-founder at a comms service provider
The product's tech support is good.
Read full review of Juniper Contrail SD-WAN »
KyeJewell
Senior IT Support Engineer at a hospitality company
In the past two years, I've only had to call Juniper twice. One was for a switch issue and one was for one of our...
Read full review of Juniper EX Series Ethernet Switches »
Mohammed Junaid Khatib
Technical Lead at a tech vendor
I rate technical support from Juniper as eight out of ten, and I am totally satisfied with the support.
Read full review of Mist AI and Cloud »
Elvis Mahadeo
Senior Systems Engineer at a manufacturing company
When we are trying to troubleshoot, we will find the support-type documentation. We haven't had any issues where we...
Read full review of Juniper EX Series Ethernet Switches »
Patrick Anaku
Senior Network Engineer at a comms service provider
Technical support from Juniper rates as an eight on a scale from one to ten. Although we currently do not use their...
Read full review of Juniper MX Series Routers »
Przemysław Zawadzki
Solutions Architect at a tech services company
We have premium support from the company and we provide support to our customers.
Read full review of Juniper SRX Series Firewall »
HRaghavan
Manager - IT at a non-tech company
I'm very satisfied with the technical support.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Head of Business Development and Partners Management at a comms service provider
We don't have any local support in Italy, so we worked with a Contrail engineer based in Holland. For this kind of...
Read full review of Juniper Contrail Networking »
Anonymous User
Information Security Manager at a recruiting/HR firm
We have been in touch with support and they've been good. During the configuration stages, we had a couple of tickets...
Read full review of Juniper SRX Series Firewall »
Shankar Raju S M
Senior Technical Director at a computer software company
The support of Juniper Ethernet Switches is very good. I rate the support of Juniper Ethernet Switches five out of five.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
YKB at a financial services firm
Technical support is great. I'd put it at the same level as Sophos. They're great.
Read full review of Juniper MX Series Routers »
Anonymous User
Senior Product Manager at a tech services company
I would rate the technical support at medium. The support is good, but other vendors have local engineers. This is...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Owner & CEO at a comms service provider
Technical support is perfect.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Owner & General Manager at a media company
Juniper's 3rd level support could be much better and faster. Local partner is perfect, but not almighty, we have to...
Read full review of Juniper EX Series Ethernet Switches »
EleftheriaPetraki
Network Engineer at a university
I believe that their current setup for support is an acceptable solution in general terms. They have quite a nice...
Read full review of Juniper MX Series Routers »
Anonymous User
Head of section at a university
Customer Service: Very impressive, but you have to know the inner workings of JTAC. Technical Support: Very...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network and Security Engineer
The technical support was very good on the few occasions I required it.
Read full review of Juniper NetScreen [EOL] »
EleftheriaPetraki
Network Engineer at a university
I don't have any experience with their technical support.
Read full review of Juniper MX Series Routers »
Anonymous User
Managing Consultant at a computer software company
The technical support is amazing. They are responsive and handle cases extremely well. Probably one of the better...
Read full review of Juniper QFabric »
Anonymous User
Security Administrator at a comms service provider
We are not satisfied with technical support. We've had a lot of problems with them not being able to solve our issues.
Read full review of Juniper vSRX »
Anonymous User
Senior Network Security Engineer
Technical support is good. They seem to understand our customer's requirements. When they troubleshoot or support our...
Read full review of Juniper SRX Series Firewall »
Wesley Wang
DevOps System Engineer at a university
The customer service is okay. Mostly the client deals with it if they run into issues.
Read full review of Juniper WLC Series »
Pratap Barik
Data Center Admin at a computer software company
I would rate technical support from Juniper as nine out of ten. With AI features and ChatGPT available, you can get...
Read full review of Juniper EX Series Ethernet Switches »

Review 1 of 30

Nir Ashkenazi
Global VP Technology & President at a tech services company
The value proposition is very good. We did our own ROI and we figured out that that's the best way to go. In terms of...
Read full review of Stratoscale [EOL] »
Anonymous User
Senior Director, IT Global Service & Support at a tech services company
Technical support is very good. We had a dedicated technical resource who was very knowledgeable.
Read full review of Stratoscale [EOL] »

Review 1 of 2

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.