Compare Juniper vs Versa Networks

Juniper

Based on 371 reviews.

Versa Networks

Based on 29 reviews.

Latest Research

Buyer's Guide

Juniper Mist Premium Analytics vs. Versa Director

December 2025

Versa Director vs. Juniper Mist Premium Analytics

Updated: December 2025

Buyer's Guide

Juniper Mist Premium Analytics vs. Versa Director

December 2025

Juniper Mist Premium Analytics vs. Versa Director

Updated: December 2025

Sample Customers

Netrounds

Telenor, Sappa, Clas Ohlson, Netnordic, Kabelnoord, Lunet

Juniper Contrail Networking

Lithium Technologies, Orange Business Services, Cloudwatt, Symantec, Cloud Dynamics, CloudSeeds

Juniper Contrail SD-WAN

Allied Pinnacle

Juniper Session Smart Router

Revation Systems

NFX Series Network Services Platform

Orange, T-Systems, Post Luxembourg, VPRO, Gamesys Group

Mist WAN Assurance

Guilford College, Gap Inc., South Central Connect

Juniper Mist Edge

One Energy, UST Global, i3D.net, Hyland

Versa Unified Secure Access Service Edge (SASE) Platform

CenturyLink, RCN Business, Colt Technology Services

Popular Solutions

Juniper SRX Series Firewall

8 reviews

Juniper EX Series Ethernet Switches

12 reviews

Juniper vSRX

7 reviews

Versa Unified Secure Access Service Edge (SASE) Platform

4 reviews

Versa Director

1 reviews

Versa Cloud Services Gateway

0 reviews

Top Industries

Computer Software Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

11%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mohammed Junaid Khatib
Technical Lead at a tech vendor
I am using and working on Juniper wireless products, specifically discussing products such as the VLS series and...
Read full review of Mist AI and Cloud »
Patrick Anaku
Senior Network Engineer at a comms service provider
I work with an internet service provider in Uganda and have experience working with Juniper MX Series Routers, as we...
Read full review of Juniper MX Series Routers »
AmbikaBhunia
Pre Sales Network at a wholesaler/distributor
Juniper Mist Wireless Access Points is used for our global customer, which has some branches in India. We use Mist...
Read full review of Juniper Mist Wireless Access Points »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
The main use case for the Juniper EX Series Ethernet Switches includes using protocols such as RSTP and VLAN for...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Manager Technical at a tech services company
Normally this is not a small business. This is the enterprise business and service provider and large enterprise,...
Read full review of Juniper QFX Series Switches »

Review 1 of 5

PriyankDubey
Product manager at a consultancy

Read full review of Versa Director »
Aashiesh Sharrma
Senior Client Partner at a tech vendor
For BFSI and manufacturing, I usually recommend Versa Unified Secure Access Service Edge (SASE) Platform.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 2

Customer Service

PinchasAlbalya
Network Engineer at a university
We manage the solution ourselves and do not require any support.
Read full review of Juniper EX Series Ethernet Switches »
Stratos-Margaritis
Solutions Architect at a tech services company
The technical support is very good.
Read full review of Juniper vSRX »
Anoop-Kumar
Video conferencing Admin at a tech services company
There is no improvement needed with technical support.
Read full review of Juniper EX Series Ethernet Switches »
Ibrahim Reda
Network and Security Engineer at a comms service provider
I would rate its customer support five out of ten.
Read full review of Junos Space Network Director »
AmbikaBhunia
Pre Sales Network at a wholesaler/distributor
As a partner supporting customers, I cannot give you a current rating for technical support from Juniper since I am...
Read full review of Juniper Mist Wireless Access Points »
Raihan Hossain
Senior Network and Cyber Security Engineer (Team Lead) at a tech services company
The support portal is very helpful. It's filled with information. Their outreach is very fast as well. Everything you...
Read full review of Juniper Mist Wireless Access Points »
Sean Naude
Technical Architect at a comms service provider
I have not contacted the support from Juniper MX Series Universal Routing Platforms.
Read full review of Juniper MX Series Universal Routing Platforms »
Barrett Lamothe
Sr. Enterprise Hardware Consultant at a tech services company
Most of the feedback that I've got from my clients related to Juniper's support is that their support is okay. It is...
Read full review of Juniper SRX Series Firewall »
Muhammad_Faisal
Manager ITSM at a construction company
Technical support is always available, and I have had no issues with them. When I raise a ticket, they frequently...
Read full review of Juniper SRX Series Firewall »
Mark Houtz
Senior Network Engineer at a educational organization
I rate the support of Juniper Wireless AP a five out of five. I recently spoke to one of their support engineers to...
Read full review of Juniper Mist Wireless Access Points »
Shashidhara B N
Director & CIO of IT services at a tech services company
Juniper support is very good. But more than the technical support, their documentation is awesome. You can just...
Read full review of Juniper SRX Series Firewall »
Ali Shan
Network Administrator at a tech company
I rate Juniper support eight out of 10.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Senior Product Manager at a tech services company
I would rate the technical support at medium. The support is good, but other vendors have local engineers. This is...
Read full review of Juniper SRX Series Firewall »
Shankar Raju S M
Senior Technical Director at a computer software company
The support of Juniper Ethernet Switches is very good. I rate the support of Juniper Ethernet Switches five out of five.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Director at a tech services company
The solution offers very good technical support. We've found them to be helpful and responsive. We don't have...
Read full review of Juniper SRX Series Firewall »
Viswanathan Selvakumar
Senior Manager at a computer software company
The support that we receive from the partner is good. They are available if you are looking for a replacement or an...
Read full review of Juniper SRX Series Firewall »
Anonymous User
CEO at a tech services company
Technical support is very good. I usually create tickets to the Juniper technical support, and they usually can help...
Read full review of Juniper SRX Series Firewall »
Samer Hamadeh
Senior Information Security Engineer at a marketing services firm
They have good technical support but we very rarely use technical support. We go through vendors.
Read full review of Juniper vSRX »
Abhilash V
Senior Consultant
The support could be somewhat improved with Juniper.
Read full review of Juniper SRX Series Firewall »
Terah Kaggwa
Technical manager at a tech services company
I usually deal with the local representative and supplier here, but it's typically not for technical issues.
Read full review of Juniper WLC Series »
Steve Nou
Infrastructure Engineer at a manufacturing company
I haven't dealt much with technical support, however, the one or two times I did, it was a good experience. I would...
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Owner at a tech services company
I have not contacted technical support directly. We always go through the supplier.
Read full review of Juniper EX Series Ethernet Switches »
Tanzir Ahmed
Network Manager at a security firm
I haven't used technical support, just local support.
Read full review of Juniper SRX Series Firewall »
Jean Almeida
Senior Network Analyst at a energy/utilities company
High level of technical support.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network Engineer & Cyber Security Analyst at a tech services company
I have reached out to Juniper tech support a couple of times. I recall the experience being good. I got the answers I...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Consumer Engineer at a comms service provider
The technical support is good, but there is a time delay between the support and attacks.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Security Administrator at a comms service provider
We are not satisfied with technical support. We've had a lot of problems with them not being able to solve our issues.
Read full review of Juniper vSRX »
Anonymous User
Owner & General Manager at a media company
Juniper's 3rd level support could be much better and faster. Local partner is perfect, but not almighty, we have to...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Sr. Network Engineer at a financial services firm
JTAC (Juniper Networks Technical Assistance Center) is just okay for technical assistance. However, if you are used...
Read full review of Juniper SRX Series Firewall »
Hezio Fernandes
Works at a computer software company
I have not contacted support.
Read full review of Apstra Operating System »

Review 1 of 30

MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
Versa's technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PranavGupta
Assistant Manager at a comms service provider
The tech support does not have familiarity with its product. They could be more knowledgeable.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
Versa Director's technical support is good.
Read full review of Versa Director »
PranavGupta
Assistant Manager at a comms service provider
Technical support is very good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
As I am in product management, I have not had occasion to contact technical support. This would be in the purview of...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Tristan Van Rhyn
Account Manager at a tech services company
Customer support could be faster and escalate to more advanced levels of support.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Corey Taub
Senior Network Administrator at a construction company
Technical support has been responsive. This has been a co-managed implementation so when there are any high-end...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Hassam_Uddin
Director of Pre-Sales at a media company
The technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Aashiesh Sharrma
Senior Client Partner at a tech vendor
At this point in time, I would rate Versa Unified Secure Access Service Edge (SASE) Platform's technical support...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Consultant
Technical support is beneficial and very knowledgeable. They understand issues very well. They come back with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vikas Upadhyay
Executive at a recreational facilities/services company
During the testing phase, Versa provided a dedicated person for support. However, I cannot comment on their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Expert IP Access Engineer at a comms service provider
Customer service is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Reviewer9537h4
Networking Consultant / Networking Business Manager at a tech vendor
They're helpful, however, we actually rarely use them. It's almost never happened, in terms of having any issues.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Network Engineer at a tech services company
Their technical support is good. We directly communicate with Versa if we have any issues or questions. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
Technical support is very good at every stage. We have not faced any issues with the production support and live...
Read full review of Versa Director »
Ashkan Waghu
Assistant Vice President at a consultancy
I work with a partner, not directly with the OEM, which makes getting technical support on call very challenging. The...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Carlos Junco
Engineering Manager at a comms service provider
Their technical support is very good. Their response times are good. They provide us with very clear information —...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Core Network Manager at a comms service provider
Their support is okay, but they need to grow it out faster. They need a better mechanism for getting quick responses...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Nemo Lin
Directior of product line at a comms service provider
It is generally stable but when we have trouble with deploying or configuration we encounter certain issues. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I haven't had to deal directly with technical support because everything was done through the service providers.
Read full review of Versa Director »
Vishal Kale
Deputy General Manager- Solutions Engineering at a comms service provider
There are no issues with their support. Their TAC support is very good at identifying and resolving problems.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Presales Solutions Consultant/Engineer at a comms service provider
I can say that I am satisfied with customer support but I'm not quite sure because it is my colleagues who manage...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Arjun Alva
IT Manager at a construction company
On a scale from one to ten, with one being the worst and ten being the best, I would rate technical support at six....
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Expert IP Access Engineer at a comms service provider
The technical support that the company offers is very good. They've been very supportive. We're satisfied with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Application Architect at a manufacturing company
Versa Director has pretty good technical support engineers that are knowledgeable and will figure out solutions to...
Read full review of Versa Director »
Anonymous User
Vice President Of Product Strategy at a tech services company
I have had almost no interaction with technical support. The provider handles all VPN, connectivity or cloud issues,...
Read full review of Versa Cloud Services Gateway »
Aashiesh Sharrma
Senior Client Partner at a tech vendor
I rate their technical support a ten.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 27

Technical Support

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