Compare Juniper vs Versa Networks

Juniper

Based on 346 reviews.

Versa Networks

Based on 27 reviews.

Sample Customers

Juniper Contrail Networking

Lithium Technologies, Orange Business Services, Cloudwatt, Symantec, Cloud Dynamics, CloudSeeds

Juniper Contrail SD-WAN

Allied Pinnacle

Juniper Session Smart Router

Revation Systems

NFX Series Network Services Platform

Orange, T-Systems, Post Luxembourg, VPRO, Gamesys Group

Mist WAN Assurance

Guilford College, Gap Inc., South Central Connect

Juniper Mist Edge

One Energy, UST Global, i3D.net, Hyland

Versa Unified Secure Access Service Edge (SASE) Platform

CenturyLink, RCN Business, Colt Technology Services

Popular Solutions

Juniper SRX Series Firewall

10 reviews

Juniper EX Series Ethernet Switches

14 reviews

Juniper vSRX

14 reviews

Versa Unified Secure Access Service Edge (SASE) Platform

5 reviews

Versa Director

1 reviews

Versa Cloud Services Gateway

0 reviews

Top Industries

Educational Organization

15%

Computer Software Company

15%

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

12%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sascha Bülow
Technical Architect at Plusnet
We are a direct partner of formerly 128T, which is now Juniper. For Juniper, we are currently working on the correct...
Read full review of Juniper Session Smart Router »
AbdulMalik
Solution Architect & Services Delivery Manager EMEA at Beyond Technology
They are primarily used for P&E, BGP, and carrier-grade NAT deployments. Also, for provider routers,...
Read full review of Juniper MX Series Routers »
AbdulMalik
Solution Architect & Services Delivery Manager EMEA at Beyond Technology
Throughout my experience, I've deployed Juniper EX switches in various environments, from small enterprise networks...
Read full review of Juniper EX Series Ethernet Switches »
RobNelson
National Marketing Manager at a comms service provider
I mainly use the Mist Wi-Fi solution from Juniper.
Read full review of Juniper WLC Series »
RodrigoFlores
Network Infrastructure Lead (ITS1) at a government
I use Juniper Mist Edge for monitoring our WAN connections. It is important for us to troubleshoot when circuits go...
Read full review of Juniper Mist Edge »

Review 1 of 5

PriyankDubey
Product manager at a consultancy

Read full review of Versa Director »
Ashkan Waghu
Assistant Vice President at icici lombard
The primary use case for Versa Unified Secure Access Service Edge (SASE) Platform is application prioritizing and...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 2

Customer Service

KyeJewell
Senior IT Support Engineer at a hospitality company
In the past two years, I've only had to call Juniper twice. One was for a switch issue and one was for one of our...
Read full review of Juniper EX Series Ethernet Switches »
Teuku Maiyasya
CTO at PT Bali Towerindo Sentra, Tbk
The technical support is very helpful. Any time we have a problem, they support us.
Read full review of Junos Space Network Director »
Rommy Kuntoro
System Analyst Internet and Cloud at PT Primacom Interbuana
I rate the support from Juniper MX Series Universal Routing Platforms a five out of five.
Read full review of Juniper MX Series Universal Routing Platforms »
Anoop-Kumar
Video conferencing Admin at Akshara Enterprises India Pvt Ltd
The technical support is good.
Read full review of Juniper MX Series Routers »
Bona Chhith
Principal Network Architect at a consultancy
I would rate technical support as five out of five.
Read full review of Juniper EX Series Ethernet Switches »
Naveen Tej
Cybersecurity Solutions Architect at Netcon Technologies India Private Limited
Support is provided if you have a contract with a partner.
Read full review of Mist AI and Cloud »
Marc Gaethofs
ICT manager at Thys Bouwprojecten
It is noteworthy that some challenges arose initially during the transition when Juniper took over. I vaguely recall...
Read full review of Mist AI and Cloud »
Elvis Mahadeo
Senior Systems Engineer at Caribbean Development Company
When we are trying to troubleshoot, we will find the support-type documentation. We haven't had any issues where we...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Managing Consultant at a computer software company
I haven't dealt with their tech support for this particular solution, but I've dealt with their support before and...
Read full review of Juniper Mist Wired Assurance »
Anonymous User
Head of Infrastructure Solutions at Thakral One (Pvt) Ltd
While there may be members of my team that have contacted technical support in the past, I personally have not, so I...
Read full review of Mist AI and Cloud »
Matthew Nowak
Network Admin at a government
Their technical support is good. Our experience with them has been good.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Security Analyst at a computer software company
Juniper support is okay, but maybe they could improve their support for the gates or when the gates are returned. It...
Read full review of Juniper SRX Series Firewall »
Amir Tofangsazi
CEO, Member of the Board at beh
Due to sanctions, we haven't used the technical support of the original company so the maintenance and everything is...
Read full review of Juniper SRX Series Firewall »
Eduardo Castillo
Pre-sales manager at RETO Industrial S.A. de. C.V.
Support is good. We speak to them quite often.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Head Of Network & Technical Support at a financial services firm
Juniper supports their products very well.
Read full review of Juniper SRX Series Firewall »
Anonymous User
Network and Security Engineer
The technical support was very good on the few occasions I required it.
Read full review of Juniper NetScreen [EOL] »
Anonymous User
Network Engineer
We're quite satisfied with technical support. They are very helpful and responsive and there is good documentation.
Read full review of Juniper SRX Series Firewall »
SudheerNarayanan
CTO at Two Star Media
My company is in touch with the product's partner, and so we don't have any problems because of which we have to...
Read full review of Juniper Mist Wireless Access Points »
Atul Torne
Sr. Backbone Architect at NTT Global Networks Incorporated
The Juniper technical support agents should have more technical and hardware knowledge of Juniper routers and...
Read full review of Juniper MX Series Routers »
Anonymous User
Network Administrator at a government
The technical support services could be better. I encountered difficulties while renewing the maintenance contract.
Read full review of Juniper Mist Wireless Access Points »
Anonymous User
Senior Project Engineer at a comms service provider
The customer service for this solution is good but there is still room for improvement.
Read full review of Juniper MX Series Universal Routing Platforms »
Anonymous User
Manager at a tech services company
We have not contacted technical support. There is a lot of documentation that you can read whenever required.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Network Engineer & Cyber Security Analyst at a tech services company
I have reached out to Juniper tech support a couple of times. I recall the experience being good. I got the answers I...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Manager of Infrastructure and Security Services at a government
The technical support staff is fantastic.
Read full review of Junos Space Network Director »
Anonymous User
Freelancer at a non-tech company
Since COVID, the tech support is not much good. You have to wait a long time. For example, if you open up a case, you...
Read full review of Juniper SRX Series Firewall »
Arif Mohammed
System Engineer at Keysight Technologies
Customer Service: It depends on region. US customer are currently getting the best service. Technical Support:...
Read full review of Juniper WXC [EOL] »
GerdMueller
Technical Account Manager at a comms service provider
We've been in touch with technical support over the years. We're very happy with their level of support. I always...
Read full review of Juniper MX Series Routers »
Anonymous User
Security Administrator at a comms service provider
We are not satisfied with technical support. We've had a lot of problems with them not being able to solve our issues.
Read full review of Juniper vSRX »
Anonymous User
CEO at a tech services company
The support is very good from Juniper and from the local channel partners.
Read full review of Juniper Contrail SD-WAN »
Anonymous User
Senior Manager - Unified Communications, Smart Infrastructure and Service Provider Solutions at a tech services company
We've used technical support in the past and have been satisfied with the level of service they provide. they are...
Read full review of Juniper SRX Series Firewall »

Review 1 of 30

PranavGupta
Assistant Manager at Shyam Telecom Group
Technical support is very good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
MuhammadRicky Anggoro Pratomo
Senior Network Engineer at a tech services company
Versa's technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Hassam_Uddin
Director of Pre-Sales at OmniClouds UAE
The technical support is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Tristan Van Rhyn
Account Manager at Expect Solutions
Customer support could be faster and escalate to more advanced levels of support.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
Versa Director's technical support is good.
Read full review of Versa Director »
PranavGupta
Assistant Manager at Shyam Telecom Group
The tech support does not have familiarity with its product. They could be more knowledgeable.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
PriyankDubey
Product manager at a consultancy
As I am in product management, I have not had occasion to contact technical support. This would be in the purview of...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Corey Taub
Senior Network Administrator at RS&H
Technical support has been responsive. This has been a co-managed implementation so when there are any high-end...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Arjun Alva
IT Manager at a construction company
On a scale from one to ten, with one being the worst and ten being the best, I would rate technical support at six....
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Core Network Manager at a comms service provider
Their support is okay, but they need to grow it out faster. They need a better mechanism for getting quick responses...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Application Architect at a manufacturing company
Versa Director has pretty good technical support engineers that are knowledgeable and will figure out solutions to...
Read full review of Versa Director »
Anonymous User
Consultant
Technical support is beneficial and very knowledgeable. They understand issues very well. They come back with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Oracle Apps Functional Consultant at a comms service provider
Technical support is very good at every stage. We have not faced any issues with the production support and live...
Read full review of Versa Director »
Anonymous User
Presales Solutions Consultant/Engineer at a comms service provider
I can say that I am satisfied with customer support but I'm not quite sure because it is my colleagues who manage...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I have had almost no interaction with technical support. The provider handles all VPN, connectivity or cloud issues,...
Read full review of Versa Cloud Services Gateway »
Anonymous User
Expert IP Access Engineer at a comms service provider
The technical support that the company offers is very good. They've been very supportive. We're satisfied with the...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vishal Kale
Deputy General Manager- Solutions Engineering at a comms service provider
There are no issues with their support. Their TAC support is very good at identifying and resolving problems.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Reviewer9537h4
Networking Consultant / Networking Business Manager at a tech vendor
They're helpful, however, we actually rarely use them. It's almost never happened, in terms of having any issues.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Vice President Of Product Strategy at a tech services company
I haven't had to deal directly with technical support because everything was done through the service providers.
Read full review of Versa Director »
Ashkan Waghu
Assistant Vice President at icici lombard
I work with a partner, not directly with the OEM, which makes getting technical support on call very challenging. The...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Carlos Junco
Engineering Manager at Netjer Networks
Their technical support is very good. Their response times are good. They provide us with very clear information —...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Network Engineer at a tech services company
Their technical support is good. We directly communicate with Versa if we have any issues or questions. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Vikas Upadhyay
Executive at PVR Ltd
During the testing phase, Versa provided a dedicated person for support. However, I cannot comment on their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Nemo Lin
Directior of product line at Chinatelecom Europe
It is generally stable but when we have trouble with deploying or configuration we encounter certain issues. Their...
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »
Anonymous User
Expert IP Access Engineer at a comms service provider
Customer service is good.
Read full review of Versa Unified Secure Access Service Edge (SASE) Platform »

Review 1 of 25

Technical Support

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