Compare Keeper Security, Inc. vs SailPoint

Keeper Security, Inc.

Based on 44 reviews.

SailPoint

Based on 73 reviews.

Sample Customers

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Keeper Enterprise Password Manager

11 reviews

KeeperPAM

0 reviews

SailPoint Identity Security Cloud

9 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Financial Services Firm

12%

Outsourcing Company

11%

Comms Service Provider

Manufacturing Company

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mahesh-Subramanian
Vice President at Chargebacks911
We primarily use it to ensure that all our people store their passwords in KeeperPAM and do not have multiple sources...
Read full review of KeeperPAM »
Abraham Rodriguez
Technical Lead
My main use case for Keeper Enterprise Password Manager is to manage passwords as well as validating if any password...
Read full review of Keeper Enterprise Password Manager »

Review 1 of 2

Mitch MO
Specialist Consultant at a financial services firm
We use it to manage our lifecycle, to manage our access, and to make certification of our access. We use it for all...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
Read full review of SailPoint Agent Identity Security »

Review 1 of 2

Customer Service

Riccardo Zanussi
Chief Architect at Wefox
We do not have experience with customer service and support.
Read full review of Keeper Enterprise Password Manager »
Mahesh-Subramanian
Vice President at Chargebacks911
I contacted customer service and support. They were able to solve most issues quickly, but the domain issue was a...
Read full review of KeeperPAM »
Parwiz ElmJo
Engineer at Direct Technology
I rate Keeper nine out of 10 for support
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Anonymous User
--
Customer Service: I have never used the customer service. Technical Support: I have never used the technical support.
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Anonymous User
Senior Technology Architect at Sprint
The technical support has no experience.
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Anonymous User
Senior Business Development Representative at a insurance company
Responsive.
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Abraham Rodriguez
Technical Lead
The password management portion of Keeper Enterprise Password Manager did not require any customer support because it...
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Anonymous User
Video Network Engineer II at a tech services company
Customer Service: -The vast majority of the time excellent, but sometimes on weekends it could be better. I've been...
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Guillaume Deroine
Chargé d'affaires informatique at OCI Informatique
I rate the customer support of Keeper Enterprise Password Manager as very responsive and effective according to my...
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Anonymous User
Insurance Agent at a insurance company
Customer Service: very good Technical Support: I came across this personally and tested it. It was tremendous for us....
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Anonymous User
CT Technologist at a healthcare company
Customer Service: I have never had to contact customer service. Technical Support: I have never had to contact...
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Bernard Komdeur
Helping Clients Succeed at It-visibility
The technical support is good. The people we dealt with were very responsive; however, they were also in the carousel...
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David Levenson
Owner at creative computer consulting
I've used their tech support quite a bit because I am always coming across areas for enhancements and improvements....
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Anonymous User
Customer Service Representative at a tech services company
Customer Service: Have not had to use it. Technical Support: Have not had to use it.
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Gunnar Eskilsson
IT manager at Landskrona Energi AB
The technical support for this solution could be faster support and improved if they had a better understanding of my...
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Anonymous User
Adminsitrative Team Support, North America Operations Team at a non-tech company
Customer Service: Customer service is great. I had an issue with membership and they cleared it up immediately....
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Mahesh_Subramanian
Delivery Head at Accion Labs
I contacted Keeper support a couple of times. It was perfect, and I had no reason to complain.
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Anonymous User
Spiritual Director (Graduate Certificate) at a religious institution
Customer Service: I have not needed to use customer service. The product just works. Technical Support: I have had no...
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Anonymous User
Owner at a tech services company
I haven't had a need to contact customer support.
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Anonymous User
Network Engineer at a outsourcing company
The customer support for Keeper Enterprise Password Manager is terrific; I have never had any issues.
Read full review of Keeper Enterprise Password Manager »
Paula Byrd
IRS Registered e-File Provider / Tax Preparer & Consultant at Paula Byrd Tax Services
They are really quick and the understand the value if the data they are protecting
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Anonymous User
Manager at a tech services company
The chat support is quick. I have never encountered any problems. On the contrary, they have been very helpful and kind.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Parts and Logistics Manager at a manufacturing company
Customer Service: Customer service is fantastic. They are very responsive to my needs. You get a response within...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
IT Consultant at a healthcare company
Customer Service: Excellent, had an issue early on with access permissions and they fixed it quick like champs....
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Anonymous User
IAM Consultant at a engineering company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Lead Software Developer / Team Leader at a tech services company
Customer Service: Very reliable and friendly. Technical Support: Did not have a chance to communicate with, solution...
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Anonymous User
Ingénieur Avant Ventes Solution Msp at a non-tech company
I find the customer support of Keeper Enterprise Password Manager to be extremely responsive and very effective; I...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Works at a tech company
Customer Service: I have not experienced customer service yet. Technical Support: I have not experienced technical...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
IT Technician at a consultancy
I have never reached out to their support.
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Anonymous User
Senior Fellow at a international affairs institute
Customer Service: Excellent Technical Support: Top notch
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Review 1 of 30

Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
Mitch MO
Specialist Consultant at a financial services firm
I have not directly received support from this company because another department handles all support inquiries....
Read full review of SailPoint Identity Security Cloud »
Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
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SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
System Engineer at a consultancy
Our company's client, who uses the product, takes care of the technical support for the solution.
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Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a manufacturing company
I have not interacted with their technical support.
Read full review of SailPoint Identity Security Cloud »
JohnOdisho
IT Engineer at a energy/utilities company
So far the integrators have been doing the support. I wish the support from SailPoint was a little bit faster than...
Read full review of SailPoint Identity Security Cloud »
Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
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Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
Read full review of SailPoint Identity Security Cloud »
Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
Diego Rivera
Commercial and Technical Professional Manager at Evolution Technologies Group
The customer support process is slow at times because they do not have proper language support for my clients in...
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »
Narayanan D
Principle at a manufacturing company
I am satisfied with their technical support.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
Read full review of SailPoint Identity Security Cloud »
Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

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