Compare KeyInfo vs SAP

KeyInfo

Based on 1 review.

SAP

Based on 1639 reviews.

Sample Customers

KeyCloud Infrastructure as a Service

Flexi-Van, Pepperdine University

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

KeyCloud Backup and Recovery

0 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

No Data Available

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Alain Vanhaeght
IT Project leader at a construction company
We have hired consultants because the direct support was not good. The solution's technical support's response time...
Read full review of SAP Crystal Reports »
Frederic Hautecoeur
Senior System Integrations Architect at a pharma/biotech company
This is a third-party product to monitor BizTalk.
Read full review of SAP Cloud Platform »
Rajnikant Verma
SAP S4 Hana Solution Architect / Presales at a tech vendor
SAP now comes with BTP (Business Technology Platform) to provide technical support and development services, which is...
Read full review of SAP HANA Enterprise Cloud »
Soumyojit Sen
Director of Product Management at a tech services company
S/4HANA Cloud's technical support is excellent.
Read full review of SAP S/4HANA Cloud »
Genni Barnes
SAP Solution Architect at a financial services firm
We don't generally require any technical support.
Read full review of SAP SuccessFactors »
AhmedHaridy
Managing Director at a computer software company
The tech support is knowledgeable and customer-friendly. Plenty of resources are available, including free online...
Read full review of SAP Integration Suite »
SandeepKumar7
Head - Shared Service Operations and HR Systems at a pharma/biotech company
I have an implementation partner and a maintenance partner who deals with the technical support of the solution.
Read full review of SAP SuccessFactors »
Madhava Pemmaraju
Practice Head at a tech services company
The technical support needs to improve.
Read full review of SAP S/4HANA »
Anonymous User
Business Operations Analyst at a comms service provider
It's good.
Read full review of SAP Lumira »
Anonymous User
Sr. SAP HANA / BI Developer
Customer support is responsive, the SAP help forums also have an extensive amount of knowledge and help if your...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Solution Architect at a tech vendor
I would evaluate their technical support as always good. SAP support is consistently reliable. I would rate their...
Read full review of SAP HANA Cloud »
Anonymous User
Data Science Manager at a comms service provider
I am not so satisfied with the technical support because I am opening cases but it's taking too much time.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Gergana Dimitrova
Security Consultant at a consultancy
SAP Identity Management has very good technical support. I'm rating the support a five on a scale of one to five.
Read full review of SAP Identity Management »
Shili Ma
Consultant at a tech consulting company
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
Read full review of SAP HANA »
Anonymous User
General Manager at a tech services company
I'm very satisfied with SAP's technical support. They took action on our issue quickly.
Read full review of SAP Business One »
Anonymous User
Project and IT Architecture Manager at a security firm
I have had no problems with tech support. Most of the issues were related to licensing problems. For bugs, we got...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Senior SAP Solutions Analyst at a healthcare company
We do not use support from SAP but we have third-party support.
Read full review of SAP ERP »
Peter Vlekkekn
Team leader and Data / Information Architect at a tech services company
We've never contacted SAP's technical support. I don't have any direct experience with them.
Read full review of SAP PowerDesigner »
YS Gadaputi
Competency Manager at a computer software company
SAP stands out, especially in leading ERP applications worldwide. It offers excellent support services. It also...
Read full review of SAP SuccessFactors Learning »
SEAN Justine
Works
Technical support is good. I would rate them an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Project and Service delivery Manager at a tech services company
The technical support of SAP really depends on where your ticket is resolved. Sometimes you are lucky and you get an...
Read full review of SAP S/4HANA »
Ali Mirnia
Chief Executive Officer at a tech services company
The technical support on offer is very good. We're quite satisfied with their level of service.
Read full review of SAP HANA »
Anonymous User
Senior Integration Consultant at a consultancy
I have been in the market for more than 20 years, and I am happy with the support.
Read full review of SAP S/4HANA »
SandrinePluvinet
process and methods manager at a comms service provider
There are no issues with the software. I would rate their technical support a ten.
Read full review of SAP Signavio Process Manager »
Anonymous User
Consultant at a consultancy
When I dealt with SAP directly, they were a little bit resistant to accepting the client's request for development....
Read full review of SAP HCM »
MarkVoges
Head of Global Operation Excellence at a media company
I have no experience with technical support. However, in the past four or five months, I have received calls from...
Read full review of SAP Signavio Process Manager »
Anonymous User
Sr. Data Warehouse Engineer at a real estate/law firm
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Naman Lalawat
data analyst at a financial services firm
I have never needed technical support from SAP until now, so I cannot judge, but I have seen other cases. I would...
Read full review of SAP Signavio Process Intelligence »
Anonymous User
IT at a marketing services firm
I am satisfied with the technical support provided by SAP. I would rate their technical support as excellent.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
System & Network Administrator at a tech services company
I think it depends on what you ask for. If they involve their dev team, then they can take a long time to get you a...
Read full review of Sybase Afaria [EOL] »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.