Compare KeyInfo vs SAP

KeyInfo

Based on 1 review.

SAP

Based on 1643 reviews.

Sample Customers

KeyCloud Infrastructure as a Service

Flexi-Van, Pepperdine University

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

KeyCloud Backup and Recovery

0 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

9 reviews

Top Industries

No Data Available

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at a manufacturing company
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at a computer software company
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at a computer software company
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Cirvesh-Daga
Director at a tech vendor
No problems with tech support as long as you articulate the problem well. Signavio is in a position to answer. There...
Read full review of SAP Signavio Process Manager »
SriniDhanaraj
Head of Data at a tech services company
SAP CRM has poor attrition, with a lot of people joining and leaving the SAP space. No single person has a wider...
Read full review of SAP CRM »
SaadatTaghi
Emerging Cloud Solution Architect at a tech services company
The online support from SAP I have used has been good.
Read full review of SAP PowerDesigner »
Haseen Perwez
SAP Chief Architect at a tech vendor
SAP's technical support is one of the best.
Read full review of SAP S/4HANA »
Venkat Sivaprakash
Management Consultant at a tech vendor
At a commercial level, our company tried to get in touch with SAP Signavio Process Intelligence to understand how...
Read full review of SAP Signavio Process Intelligence »
Gebrehiwot Tesfay Gebreslassie
Business Intelligence Senior Developer II at a transportation company
Technical support could be a bit better. We haven't been completely satisfied with them.
Read full review of SAP Data Services »
Segun Oyeleke
SAP HANA Developer at a educational organization
SAP's technical support is average. Opening a ticket usually resolves issues, and depending on the support level,...
Read full review of SAP Analytics Cloud »
MATT DAWE
Senior Advisor-Data Modeling at a energy/utilities company
Regarding their support team, we have not really reached out for support for several years. When we did reach out,...
Read full review of SAP PowerDesigner »
Sara Sara
IT Engineer at a comms service provider
Technical support has been good. They are always available to us if we need them. We are satisfied with the level of...
Read full review of SAP ERP »
Vinay Lohakare
SAP Technical Architect at a tech vendor
You would always raise a P1 when you need a quick response. If it's not P1, then there is a delay in response. So if...
Read full review of SAP Business Warehouse »
SanjeevKumar14
Senior Manager at a tech vendor
Customer service was very supportive. When needed, we had daily calls with SAP which was great. They also worked with...
Read full review of SAP HANA »
Saptak Samadder
Assistant Manager at a manufacturing company
My impression of SAP HCM's technical support is great, as we get a lot of help and good feedback from them. The...
Read full review of SAP HCM »
Anonymous User
Head Of Information Technology at a manufacturing company
Technical support is quite good. They are helpful and responsive. We are quite satisfied with their level of support.
Read full review of SAP Business One »
Anonymous User
CEO at a tech services company
We have had occasion to make use of technical support, although its level varies according to the locale of SAP's...
Read full review of SAP HANA »
Anonymous User
ERP Auditor at a construction company
Something which would be helpful to management and, from our vantage point as a user, would be to see a simple...
Read full review of SAP Business One »
Anonymous User
SAP Consultant at a tech services company
I have encountered one or two issues. But one of my recent customers crashed their server. Backup recovery is hard,...
Read full review of SAP SQL Anywhere »
Anonymous User
Manager at a manufacturing company
Our company works with a local third-party consulting company, not directly with SAP. Details about direct SAP...
Read full review of SAP SuccessFactors »
Anonymous User
Managing Director at a recruiting/HR firm
Support is a challenge. The effectiveness of the SAP support paradigm depends on particular skills. I wouldn't...
Read full review of SAP S/4HANA »
Tim
Owner at a tech services company
Implementation partners handle issues with support staff and response times are very high. Support staff know the...
Read full review of SAP S/4HANA »
Anonymous User
Manager SAP at a tech services company
The support team is helpful, but the on-premise version's response time is not as fast as before. I would rate...
Read full review of SAP SuccessFactors Learning »
Neeraj Kalra
SAP Head at a construction company
Support tickets are often unresolved for extended periods, and the support team needs more understanding.
Read full review of SAP S/4HANA Cloud »
Anonymous User
IT System Analyst at a tech services company
Their technical support is good.
Read full review of SAP SuccessFactors »
Anonymous User
Financial Controller at a logistics company
We haven't contacted technical support through SAP. We have a local support partner here. When we have some small...
Read full review of SAP Business One »
Porsche D'Oliveira
Specialist SAP Division at a tech services company
Technical support needs improvement.
Read full review of SAP HCM »
SantoshSundar
RPA Technical Solution Lead at a tech services company
The solution's technical support is amazing. When you contact SAP, there are account managers, specifically technical...
Read full review of SAP Intelligent RPA »
YogendraSingh
Head-IT/SAP at a retailer
I have contacted the technical support from SAP HANA and they are providing a complete solution to customers. I have...
Read full review of SAP HANA »
Mohamed Sultan
Active Supervisor at a insurance company
My company does use the support offered on the product's website, but the employees of SAP in my region are not...
Read full review of SAP BusinessObjects GRC »
Anonymous User
Manager - Healh IT Systems, HIPAA and Compliance - Meaningful Use Analyst at a healthcare company
In my experience, technical support is good, although I haven't really had to call in for many issues.
Read full review of SAP Crystal Reports »
AdeyemiShodeko
SAP Business Analyst at a consultancy
The technical support from SAP is quite good, although there is room for improvement. We receive quick responses when...
Read full review of SAP S/4HANA Cloud »
Manoj-Tiwari
Global Practice Head Sap HCM/Succeess at a tech vendor
The customer support from SAP is reasonable, yet I would rate it five out of ten. We have our own internal team that...
Read full review of SAP HCM »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.