Compare KeyInfo vs SAP

KeyInfo

Based on 1 review.

SAP

Based on 1659 reviews.

Sample Customers

KeyCloud Infrastructure as a Service

Flexi-Van, Pepperdine University

SAP HANA Enterprise Cloud

FC Bayern Munich, Reuters News Agency, MEMEBOX

Popular Solutions

KeyCloud Backup and Recovery

0 reviews

SAP S/4HANA

62 reviews

SAP BusinessObjects Business Intelligence

14 reviews

SAP ERP

8 reviews

Top Industries

Construction Company

43%

Healthcare Company

Comms Service Provider

University

Manufacturing Company

12%

Financial Services Firm

Comms Service Provider

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

James Mercer
Director of Information Technology at a transportation company

Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

James Mercer
Director of Information Technology at a transportation company
My guys, my infrastructure team - I'm the CIO - worked with them diligently on everything, and I got regular daily...
Read full review of KeyCloud Backup and Recovery »

Review 1 of 1

DouglasSilva
SAP FI Solutions Architect at Numen IT
I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have...
Read full review of SAP S/4HANA Cloud »
AhmedHaridy
Managing Director at Emkan
Partners provide support and their cloud support is excellent. They respond immediately to requests. They have an...
Read full review of SAP S/4HANA »
AlejandroValencia
Director of new business at PERCEPTIO S.A.S.
Technical support is good. On a scale from one to five, I would give technical support a four.
Read full review of SAP Business Data Cloud »
Wael Elsagh
Solutions Architect at EJADA
The support from SAP SuccessFactors is good. They were able to solve customer problems regarding integration between...
Read full review of SAP SuccessFactors »
Srini-Dhanaraj
Founder & CEO at imfine.club
The solution's technical support was from a third-party company, and I found that they lacked in the area of...
Read full review of SAP S/4HANA »
Anzize BADAROU
BI MANAGER at Abtech
SAP support is extremely helpful, and SAP Data Services is widely used, so it's easy to find a third-party...
Read full review of SAP Data Services »
Douglas Brito
Head of Public Edition Problem at Lab2dev
I am not familiar with the customer service information. I have never used the support team, and there have been no...
Read full review of SAP S/4HANA »
Anonymous User
Associate Consultant at a tech vendor
Technical support is very good. We can raise an incident with SAP, in the SAP portal, and they respond based on the...
Read full review of SAP BusinessObjects Business Intelligence »
Daniel Paiva
IT Coordinator at Cooperativa Central Dos Produtores Rurais De Minas Gerais Ltda.
Technical support is good. it's very nice because we have both local support and international support on their...
Read full review of SAP S/4HANA »
AlejandroTorres
Sales Manager at Grupo AXO
SAP's support is the same for all its products. It would help if you had patience because SAP tends to apply its...
Read full review of SAP Process Orchestration »
Samuel Hon
IT Manager at Chun Wo Construction
I have dealt with technical support in the past. I consider them to be quite good. They are not too bad, actually....
Read full review of SAP ERP »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
The technical support from SAP is inadequate. We don't get timely responses, with support tickets taking more than 25...
Read full review of SAP HANA Cloud »
reviewer801753
SAP Data Migration Consultant at a manufacturing company
The solution's technical support can become a bit better in terms of turnaround times.
Read full review of SAP Data Services »
VivekavardhanNallagonda
Founder & CEO at EXM10 Consulting
I find the support to be quite good, with an offshore center in Hyderabad. However, you need to communicate with the...
Read full review of SAP S/4HANA »
Anonymous User
Senior MIS Project Manager at a tech services company
The technical support is good so is rated a six out of ten.
Read full review of SAP Business Data Cloud »
Anonymous User
President at a tech consulting company
Customer Service: Customer service is great, as we have global support for this product from Asia, when we are...
Read full review of SAP IQ »
Anonymous User
Sr. Manager - SAP Authorization & Complaince at a pharma/biotech company
I have used their technical support. It is through tickets that we raise any issues to global support of SAP. There...
Read full review of SAP Access Control »
Anonymous User
CEO at a financial services firm
The technical support from SAP is medium. I'm not fully satisfied and it could be improved. It isn't always a matter...
Read full review of SAP HANA »
Anonymous User
IS/IT program manager at a energy/utilities company
Technical support is quite OK.
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Infrastructure Specialist at a energy/utilities company
Technical support is excellent. SAP provides a portal online to allow users to post any kind of problems they need to...
Read full review of SAP Process Orchestration »
Anonymous User
Senior Director Tech Ops at a sports company
Customer Service: Excellent. Technical Support: Excellent.
Read full review of SAP Customer Data Cloud »
Chijindu Oziogu
Project accountant at Montego Upstream Services Limited
I absolutely would recommend the customer service.
Read full review of SAP S/4HANA »
Yashwanth H R
Associate Software Enginner at Siddaganga Institute of Technology
The quality of support from my experience is good, and I would rate it eight out of ten. It could be better, but it's...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Divisional Manager at a retailer
We've been in contact with technical support. We find them very good. We use their ticketing mechanism which is quite...
Read full review of SAP Business Technology Platform »
Anonymous User
Sr software Engineer at a tech services company
5/10 - SAP response is very poor for this product.
Read full review of Sybase Afaria [EOL] »
Anonymous User
VP at a financial services firm
Customer Service: 7/10. Technical Support: 9/10.
Read full review of SAP IQ »
Anonymous User
Senior IT Manager
We rely both on our own technical team for the managing of the solution's technical infrastructure and on the...
Read full review of SAP S/4HANA »
Ahmed Abdelhady
Executive Manager & CO. Founder at Phoenix Consulting
Technical support from SAP nowadays is not at the same level as in the old days. I can rate it as six.
Read full review of SAP HANA »
Anonymous User
Global Product Manager at a tech services company
I have experience with SAP technical support and have contacted them. That's one thing I've complained quite a lot...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Data Architect at a financial services firm
It would be better if they had a more human IT support system. They are really chuffed with their support desk, they...
Read full review of SAP PowerDesigner »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.