Compare Kong vs Seeburger

Kong

Based on 32 reviews.

Seeburger

Based on 39 reviews.

Latest Research

Buyer's Guide

Kong Gateway Enterprise vs. SEEBURGER Business Integration Suite

March 2026

SEEBURGER Business Integration Suite vs. Kong Gateway Enterprise

Updated: March 2026

Buyer's Guide

Kong Gateway Enterprise vs. SEEBURGER Business Integration Suite

March 2026

Kong Gateway Enterprise vs. SEEBURGER Business Integration Suite

Updated: March 2026

Sample Customers

Kong Gateway Enterprise

Cargill, Zillow, Ferrari, WeWork, Healthcare.gov, Yahoo! Japan, Giphy, SkyScanner

SEEBURGER Business Integration Suite

Altis, Autoliv, Cebi, Cofresco, MoneyGram International, Samsonite Europe, VSP Global, BMW Group, OSRAM, Magna, Lavazza

Popular Solutions

Kong Gateway Enterprise

10 reviews

Kong Konnect

5 reviews

Kong Mesh

0 reviews

SEEBURGER Business Integration Suite

2 reviews

Top Industries

Financial Services Firm

19%

Computer Software Company

10%

Manufacturing Company

Insurance Company

Manufacturing Company

16%

Retailer

Energy/Utilities Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Arjun Pandey
Engineering Lead- Cloud and Platform Architecture at a financial services firm
It's a service mesh. The basic challenge with any form of microservices, especially with multi-cluster setups, is...
Read full review of Kong Mesh »
Shahnawaz_Alam
Senior Software Engineer at Netenrich
The clients mainly were using Proofpoint for email security, which is the primary use case. We have used Proofpoint...
Read full review of Kong Konnect »
Evgeny Shkard
Enterprise Architect at El Al
We use this solution as a way to expose our internal APIs, both internally in Kubernetes and for private cloud of our...
Read full review of Kong Gateway Enterprise »

Review 1 of 3

Shaik Saifuddin
Senior Software Engineer at HCLTech
I have worked around 3.5 years with SEEBURGER Business Integration Suite. Currently, I am working with WebMethods....
Read full review of SEEBURGER Business Integration Suite »

Review 1 of 1

Customer Service

ShahnawazAlam1
Am at Godrej Capital
The customer support is good.
Read full review of Kong Konnect »
Rav Bangalore
GenAI Strategist at Wipro Limited
The solution's technical support is good and fast in terms of responsiveness and problem-solving skills. I rate the...
Read full review of Kong Gateway Enterprise »
Yogesh Khandelwal
Api Solution Architecture Lead at a financial services firm
The technical support team's response time needs to be improved. The support engineer's capability should be improved...
Read full review of Kong Gateway Enterprise »
AmitKanodia
Cloud & Integration CoE Head at Capgemini
The tech support was good. We mainly used them when we needed help with our Lua plugin installation and they were...
Read full review of Kong Gateway Enterprise »
Vijaya KumarMaddela
Founder at EAIESB
Basically, my company uses the tool's open-source version. I don't think we connected with any of the technical team...
Read full review of Kong Gateway Enterprise »
RajeshKumar20
Senior Engineer at Team Computers
The solution's technical support is good.
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
When architects work, there should be some flexibility. We are currently receiving support from both the AWS and the...
Read full review of Kong Gateway Enterprise »
Paramesh Ande
Pega Solution Architect at Rabobank
For support, a group was created with the help of Microsoft Teams. My company hasn't contacted the actual support...
Read full review of Kong Gateway Enterprise »
ShubhojitDasgupta
API Technical Architect at Independent API Consultant
Their tech support is excellent. When I raise an incident or a support ticket, it gets answered in four hours.
Read full review of Kong Konnect »
BilalHaider
Senior Software Engineer at NAX Group
I have encountered communication issues.
Read full review of Kong Gateway Enterprise »
ASHOK YADAV
Solutions Architect at a financial services firm
We had a problem with the 1.2 EMT enablement, and they provided a solution. They've been very helpful. The technical...
Read full review of Kong Gateway Enterprise »
Anonymous User
Co-Founder at a consultancy
I haven't contacted technical support yet.
Read full review of Kong Gateway Enterprise »
Evgeny Shkard
Enterprise Architect at El Al
The technical support from Kong Gateway Enterprise would be rated about eight, as we missed local technical support.
Read full review of Kong Gateway Enterprise »
Kalidass Mookkaiah
Director Of Engineering at INtegralzone
The technical support is good.
Read full review of Kong Gateway Enterprise »
Shahnawaz_Alam
Senior Software Engineer at Netenrich
Technical support from Proofpoint was absolutely excellent. We were very satisfied with the performance and...
Read full review of Kong Konnect »
Anonymous User
Vice President – Technology and Architecture at a venture capital & private equity firm
I believe the technical support is good although I haven't had to use it much.
Read full review of Kong Gateway Enterprise »
AnupamPaul
Manager Information Systems at a insurance company
The support from Kong Enterprise is good.
Read full review of Kong Gateway Enterprise »
Baidy Thiongane
Digital Architect at a comms service provider
I haven't contacted technical support, because when we deploy the system administrator uses the product. We have not...
Read full review of Kong Gateway Enterprise »
Anonymous User
Lead Software Engineer at a computer software company
Customer support for Kong Konnect is fantastic, and I have no complaints.
Read full review of Kong Konnect »
Anonymous User
Head of Digital Delivery at a insurance company
I would rate their support a seven or eight out of ten. I'm pretty okay with the technical support.
Read full review of Kong Gateway Enterprise »
Yunus Salık
Board Member at Desoft
The solution's technical support is good and responsive.
Read full review of Kong Gateway Enterprise »
Siddharth-Shanakr
IT Soulutoin Expert at a tech vendor
The technical support from Kong is satisfactory.
Read full review of Kong Konnect »
Prince Maposa
Non-Corporate Consultant at Absa Group Ltd
We have had a good experience with customer service and support. Initially, we used to have challenges, but thanks to...
Read full review of Kong Gateway Enterprise »
KuntalSaha
Business Consultant at Ernst & Young
I do not have inputs on the technical support for Kong Gateway Enterprise, as those matters are handled by my...
Read full review of Kong Gateway Enterprise »

Review 1 of 24

Choon Hwa Khoh
Head of Product Test at ams AG
Technical support has been helpful and responsive.
Read full review of SEEBURGER Business Integration Suite »
VARUNKUMAR
Mgr Value Chain Integration/EDI at a non-tech company
Technical support has been great. They resolve our issues very fast. We are satisfied with the level of support we...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Senior Integration Analyst at a manufacturing company
Technical support was pretty good and had a fast turnaround.
Read full review of SEEBURGER Business Integration Suite »
Lori Knox
IT Business Analyst at a manufacturing company
I know my colleague in Germany values the technical support greatly. But the system works so well that he generally...
Read full review of SEEBURGER Business Integration Suite »
AndrewHill
Integration Team Lead at Wincanton
Their technical support is okay. It doesn't blow you away. They will come back with an answer. It won't be the answer...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Systems Architect EDI/B2B at a tech services company
Technical support has been varied through the years. As SEEBURGER has grown, they have made changes to the tech...
Read full review of SEEBURGER Business Integration Suite »
Giridhar Duvvuru
Director at Mylan Inc.
We have only requested technical support a couple of times. We haven't faced any issues with them. They are very good.
Read full review of SEEBURGER Business Integration Suite »
Nigel Mills
Team Lead at a transportation company
I had to raise one ticket during the implementation, and I was using it as a test, really, to see how ticketing...
Read full review of SEEBURGER Business Integration Suite »
Jay Thakkar
Senior Integration Analyst at Ingram Micro Inc.
SEEBURGER support is doing a decent job. We are not using any of their standard solutions. All the solutions we have...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
SAP Global EDI Lead at a construction company
Technical support team's response time is excellent. I have had no complaints.
Read full review of SEEBURGER Business Integration Suite »
Maman89321
Materials Management Team Lead at a university
When I log a ticket, they come back within half-an-hour to an hour, either by email or I'll get a call. I maybe have...
Read full review of SEEBURGER Business Integration Suite »
Richard Lehane
Head of IT at a pharma/biotech company
We have had no problems with tech support. Their response time and knowledge of issues is good.
Read full review of SEEBURGER Business Integration Suite »
Hovik Abrahamyan
IT Director, Business Applications Technical Services and Integration at a consumer goods company
We are happy with the support. They have different levels of support. However, we use their standard support, which...
Read full review of SEEBURGER Business Integration Suite »
Ravikumar Tanvee
Seeburger Lead EDI Developer/Analyst at a tech vendor
The support provided by SEEBURGER is excellent. They assist us in resolving any difficulties, thanks to the already...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Corporate Director of IT at Flexfab Horizons International, Inc.
We use their consultant services and they're excellent.
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
VP Digital Services at a tech services company
Tech support is pretty good. We have a Premium Support package, so they respond pretty quickly to us. They have...
Read full review of SEEBURGER Business Integration Suite »
Shaik Saifuddin
Senior Software Engineer at HCLTech
I would rate my experience with the technical support of SEEBURGER Business Integration Suite as 10 out of 10. I...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
EDI Competency Manager North America at a retailer
Technical support is good. The person who answers your ticket is the person who is going to solve it. They don't...
Read full review of SEEBURGER Business Integration Suite »
Oliver Rupprecht
IT Business Integration at ams OSRAM
We have a 24/7 maintenance and support contract with SEEBURGER, which includes software updates as well as technical...
Read full review of SEEBURGER Business Integration Suite »
Naresh Shetty
Integration Specialist at a logistics company
One thing we need is more support. Sometimes we get stuck on the support because they've not got not many experienced...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Integration Analyst at a tech services company
I would give technical support a rating of 7/10.
Read full review of SEEBURGER Business Integration Suite »
Martino Marcil
Senior Manager at a manufacturing company
The few times that I have had a problem with employees, I escalated the situation and we tried to improve it. When it...
Read full review of SEEBURGER Business Integration Suite »
Reviewer98345
Analyst at a retailer
Once you get someone assigned, they're reasonably good. It varies. Sometimes you get someone who seems quite junior...
Read full review of SEEBURGER Business Integration Suite »
Lori Knox
IT Business Analyst at a manufacturing company
With respect to support, it's best-of-breed for me. I still get to work with my American counterparts at SEEBURGER,...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Application Manager - EDI at a transportation company
Technical support is located in Germany and there are different levels of support you can pay for. Regardless of your...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
EDI Manager at a transportation company
I would rate their support an eight out of ten. Sometimes they are very fast to respond to things that aren't...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
Director, Application Development at a retailer
Technical support has always been great.
Read full review of SEEBURGER Business Integration Suite »
Michael Osiecki
Partner For Experience & E-Business at a retailer
If I just look at the consultant we have who is dedicated to our company, he's awesome; great. There are some...
Read full review of SEEBURGER Business Integration Suite »
Anonymous User
EDI Consultant at a transportation company
Depending on who is helping you, the level of technical expertise will vary. As far as the Seeburger consultants that...
Read full review of SEEBURGER Business Integration Suite »
Reviewer972354
Software Engineer at a financial services firm
Since the very beginning of the relationship between my organization and SEEBURGER, they have been solid for...
Read full review of SEEBURGER Business Integration Suite »

Review 1 of 30

Technical Support

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