Compare LevelBlue vs Trellix

Abel & Cole, Bank of Ireland, Bluegrass Cellular, CareerBuilder, Claire's, Hays Medical Center, Hope International, McCurrach, McKinsey & Company, Party Delights, Pepco Holdings, Richland School District, Ricoh, SaveMart, Shake Shack, Steelcase, TaxAct, Taylor Morrison, Vonage and Zoom

Cybereason Endpoint Detection & Response

Lockheed Martin, Spark Capital, DocuSign, Softbank Capital

Cybereason Managed Detection & Response

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

LevelBlue Managed Threat Detection and Response

Telenav, Foster Farms, Crosskey

Trustwave Managed Detection and Response

Inmarsat Maritime

Cybereason Next-Generation Antivirus

CONNECTICUT WATER, BEAM SUNTORY, CADWALADER, WICKERSHAM & TAFT, RTI Surgical, HOSPITAL REVENUE CYCLE MANAGEMENT COMPANY, MCBEE ASSOCIATES, FORTUNE 500 BANK

Cybereason XDR

MOTOROLA MOBILITY

Trellix Endpoint Security Platform

inHouseIT, Seagate Technology

Trellix Active Response

Liquor Control Board of Ontario

Trellix Endpoint Detection and Response (EDR)

Sutherland Global Services

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Trellix MOVE AntiVirus

Kleberg Bank, Sicredi, Seagate, Loop Technology, Vidant Health, Xcel Energy, Cook County, Berkshire Health Systems, Mauser, China Pacific Insurance, Cologne-Bonn Airport, Bank Central Asia, Boston Medical Center, Boston Scientific

Trellix Collaboration Security

Northshore Utility District, Luz Technologies, Air Academy Federal Credit Union, Bank Gutmann, Bank of Thailand, Penn State Health Milton S. Hershey Medical Center, State of Missouri, City and County of San Francisco, Denver Public Schools, Vodafone, Go Auto, Stater Bros. Market

Popular Solutions

USM Anywhere

2 reviews

Cybereason Endpoint Detection & Response

3 reviews

Alert Logic MDR

1 reviews

Trellix Endpoint Security Platform

20 reviews

Trellix MOVE AntiVirus

5 reviews

Trellix Network Detection and Response

5 reviews

Top Industries

Comms Service Provider

10%

Performing Arts

10%

Financial Services Firm

Manufacturing Company

11%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ivan Burke
Head of Research Development and Innovation at CSIR
My main use case for Cybereason Endpoint Detection & Response is mostly for incident response.
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
I am part of a reseller with two roles. We are a Managed Service Provider ourselves, and in a way, we compete with...
Read full review of Cybereason Managed Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of USM Anywhere »

Review 1 of 5

Ronald Paz
Consulting Systems Engineer at Boomslang Tech
The primary use case for Trellix Email Security has been advanced phishing and malware prevention at the mail gateway...
Read full review of Trellix Email Security »
Felipe Antoniazzi
Cybersecurity Engineer Lead at Johnson & Johnson
In my field, I have been in the information security area for 17 years, and I am currently working in my position for...
Read full review of Trellix Collaboration Security »
Ronald Paz
Consulting Systems Engineer at Boomslang Tech
My main use case for Trellix Helix Connect is centralized correlation automation response for Trellix tools. Instead...
Read full review of Trellix Helix Connect »
Ronald Paz
Consulting Systems Engineer at Boomslang Tech
My main use case for Trellix Endpoint Detection and Response (EDR) will be at JPFV Corporation, where I led...
Read full review of Trellix Endpoint Detection and Response (EDR) »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have been distributing Trellix DLP solutions for around 5 to 6 years because we have our DLP customers. When going...
Read full review of Trellix DLP »

Review 1 of 5

Customer Service

AtulChaurasia
Operational Technical Security at Metro Bank
The technical support services are good.
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
A colleague informed me that he opened a ticket, and they probably responded within the time limit. Support asked for...
Read full review of Cybereason Next-Generation Antivirus »
Anonymous User
Team Lead & Principal Software Engineer at a tech services company
ATT AlienVault USM support is very good, they respond quickly to our needs.
Read full review of USM Anywhere »
Anonymous User
Cyber Security Engineer at a tech services company
We did not interact much with the technical support but they were helpful when needed.
Read full review of Trustwave DbProtect »
Anonymous User
IT Security Analyst at a financial services firm
Customer Service: Customer service is 8/10. Technical Support: Technical support is 9/10. Engineers are very...
Read full review of USM Anywhere »
Anonymous User
IT Assistant at a financial services firm
Customer Service: 10, they have great customer Service Technical Support: 10
Read full review of USM Anywhere »
Jayasiri Amarasena
Director Technical Services at Eguardian lanka
The technical support is really good. The only problem that we do face is the time difference. Say we are...
Read full review of LevelBlue »
Brett Carson
Director Of Information Technology at a tech services company
Customer Service: I would rate customer service an 8/10. I've received calls from customer service a few times a...
Read full review of USM Anywhere »
Anonymous User
AVP & Information Security Officer at a financial services firm
Customer Service: Customer service is excellent, very responsive, and they know their product. Technical Support:...
Read full review of USM Anywhere »
Karl Hart, Acse, Ceh, Chfi, Cissp
Information Security Manager at a tech services company
Customer Service: I give customer service five stars, they are always available and very helpful. Technical Support:...
Read full review of USM Anywhere »
Anonymous User
Security Architecture and Operations Lead at a university
Customer Service: Customer service is excellent! Always very responsive. Technical Support: Technical support is...
Read full review of USM Anywhere »
Rashid Alsalmi
Consultant at a tech services company
We rarely have problems with this solution, but when we do then the technical support is great.
Read full review of Trustwave DbProtect »
Seyed Afzouni
DevOps Engineer at a tech services company
We have not used the technical support but we have clear documentation that we use.
Read full review of USM Anywhere »
Anonymous User
IT User
Customer Service: Seven out of 10. Technical Support: Seven out of 10. First level of support is hit and miss, but...
Read full review of USM Anywhere »
Anonymous User
Consultant at a tech services company
Their support has been good. I've always had good interactions with them.
Read full review of USM Anywhere »
Anonymous User
SOC Lead / Sr. SOC Analyst at a tech services company
5 Stars
Read full review of USM Anywhere »
Subramaniam L.
Senior Talent Sourcer, Digital at Digitaltrack
We have an account manager located in the UK who helps in getting the right technical person for emergencies. There...
Read full review of USM Anywhere »
Anonymous User
Solutions Engineer at a computer software company
It is pretty good. I usually don't contact their support. I usually contact their sales team. I work with their...
Read full review of USM Anywhere »
Anonymous User
System Administrator at a financial services firm
Customer Service: Customer service is very good. Technical Support: Technical support is very good. They have always...
Read full review of USM Anywhere »
Corey Bussard
Manager, Security Operation Center at Ideal Integrations
Eh. Our experiences have been very mixed. If you get someone who is motivated to help, expect to be good to go....
Read full review of USM Anywhere »
Anonymous User
Security Program Manager at a tech company
Had good technical support, as far I could remember.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
SOC Intrusion Analyst at a tech services company
10/10 - the AlienVault team is great, and the community is very active.
Read full review of USM Anywhere »
Anonymous User
Systems Engineer at a tech services company
I have not been in contact with technical support.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Information Security Analyst at a insurance company
Customer Service: Their support is good and their response time is prompt. Technical Support: I would rate them as...
Read full review of USM Anywhere »
Lorenzo Ciolfi
VP IT Operations at a financial services firm
Tech support is very good. They usually respond very quickly.
Read full review of USM Anywhere »
Mark Summers
DevOps Engineer at Upland Software
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of Alert Logic MDR »
Sergey Kornienko
Director of Department at BAKOTECH LLC
Technical support has always been quite good. With the product itself, we haven't personally had any issues. However,...
Read full review of USM Anywhere »
Anonymous User
IT Security Analyst at a tech services company
Customer Service: The service was excellent and always showing excellent treatment and availability. Technical...
Read full review of USM Anywhere »

Review 1 of 30

Venugopal Potumudi
Senior Consultant at Tata Consultancy
For desktop support, they are pretty good.
Read full review of Trellix Endpoint Security Platform »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
I rate the solution's technical support team a nine and a half or ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Naresh Rayakwar
Lead architect at Tech Mahindra Limited
I have never directly contacted McAfee's technical support.
Read full review of Trellix MOVE AntiVirus »
Ahmet Burak Aydin
Security Engineer at Intertech Information Technology and Marketing Inc.
I am satisfied with the technical support that we have.
Read full review of Trellix Collaboration Security »
Raunaq Rakesh
Senior Consultant at Aranca
The technical support is not good. I tried logging in from a different account with my laptop and re-changed the ID....
Read full review of Trellix MOVE AntiVirus »
Murali Krishnan L
Technical Manager (SOC Operations) at Novac Technology Solutions
My experience was 50/50. Sometimes, it was good. Sometimes, they took some time.
Read full review of Trellix Endpoint Security Platform »
Martha Rodah
Program Specialist at GE
The customer support is very professional, responsive, and proactive.
Read full review of Trellix Email Security »
Pankaj Marathe
Technical Lead at ESDS Software Solution Pvt Ltd.
The technical support has been good.
Read full review of Trellix MOVE AntiVirus »
Abanoub Alfy
Information Technology Security Analyst at EBC
Trellix Helix's technical support is great.
Read full review of Trellix Helix Connect »
Archie Scorgie
Information Security Senior Advisor at Eskom Ltd
We do get quick responses from support. However, it sometimes takes a bit longer to reach the final solution,...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Director Of Information Technology at a financial services firm
We don't have very good local technical support. The company really needs to build out its ability to support clients...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Junior Product Consultant at a tech services company
The technical support is very good.
Read full review of Trellix Intrusion Prevention System »
Laeeq Ahmed
IT Security Lead at a tech services company
Tech support is not good. They don't respond to issues in a timely manner. We need to call up the account managers,...
Read full review of Trellix ESM »
Anonymous User
System Security Engineer at a tech services company
I would rate McAfee's technical support at seven on a scale from one to ten. There were some issues that we experienced.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
‎Infrastructure Analyst at a energy/utilities company
The technical support from McAfee is good, and also the account manager that we have is very supportive and...
Read full review of Trellix MOVE AntiVirus »
Bernard Lugalia
Cyber Security Engineer at Protec
My experience with the customer service and technical support of Trellix ESM is that since I've stayed with the...
Read full review of Trellix ESM »
AwaisAbbasi
Operations Manager at a aerospace/defense firm
We've had some issues in the past and have had their Pakistani representative here. We've also communicated with...
Read full review of Trellix ESM »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support is great. I didn't have to interact with them that much, but they provided good support at the...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Director
I would rate their technical support an eight out of ten. It's not a ten because I would like to see them resolve a...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
IT Infrastructure Specialist at a government
Customer Service: Customer service is excellent. Technical Support: In my experience with them, technical support is...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
CEO at a tech services company
The technical support personnel for the FireEye platform has been very responsive, which is a critical factor when...
Read full review of Trellix Network Detection and Response »
Prashant_Pawar
Project Manager at LTIMINDTREE
I rate McAfee support four out of 10.
Read full review of Trellix MOVE AntiVirus »
LeonWessels
IT Security Manager at Telecommunications Services of Trinidad & Tobago Limited (TSTT)
I rate McAfee support seven out of 10. We haven't opened a ticket with McAfee for the new product, but I would say...
Read full review of Trellix Active Response »
Madhav Vishwakarma
Software Engineer at a computer software company
We haven't required any help from technical support so far. I've never actually been in contact with them.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant Manager - Technology, Media and Telecom Research at a tech services company
I have not contacted technical support. My dealer is in contact with them for me.
Read full review of Trellix MOVE AntiVirus »
Miguel Vergel Adajar
Systems Engineer at First Datacorp
I have tried to contact the solution's technical support team. Whenever I tried to ask for partner support, the...
Read full review of Trellix Endpoint Security Platform »
Aggry Motlhwa
IT Security Specialist at Commercial Bank of Ethiopia
I've contacted the technical support for McAfee MVISION Endpoint Detection and Response many times. It takes time for...
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
CIO & Information manager at a leisure / travel company
Technical support is good.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Task Leader at a government
9/10. I've found technical support to be very good and responsive.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Technical Lead Specialist at a computer software company
I have contacted technical support and they are good.
Read full review of Trellix Endpoint Security Platform »

Review 1 of 30

Technical Support

No Data Available

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