Compare LogicMonitor vs Rapid7

LogicMonitor

Based on 34 reviews.

Rapid7

Based on 190 reviews.

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightCloudSec

Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery

Rapid7 InsightAppSec

CenterPoint Energy, CPA Australia, Hypertherm, First American Financial Corporation, Rackspace

Popular Solutions

10 reviews

1 reviews

16 reviews

7 reviews

7 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

10%

Healthcare Company

Computer Software Company

11%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Henry-Steinhauer
Systems Engineer at a tech services company
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
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John Knopick
Observability Engineer at a music company
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at a retailer
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at a tech services company
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at a comms service provider
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
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VinilVijayan
Senior Architect at a computer software company
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Jason Fant
Solutions Engineer at a comms service provider
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at a educational organization
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
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Valentine Christofis
Technical Service Delivery Manager at a tech services company
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
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Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at a tech vendor
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
ManishArora
Vice President at a comms service provider
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at a computer software company
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at a tech services company
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
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Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good, but escalations within customer support are not so good.
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at a tech services company
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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Daniel Gavin
Network Architect at a tech services company
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
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Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »

Review 1 of 30

Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
SonNguyen3
Technical Manager at a computer software company
The technical support from Rapid7 is not bad, but the response time can be quite slow sometimes. I would rate it a...
Read full review of Rapid7 InsightAppSec »
Karthick Selvam
Senior Software Engineer at a tech vendor
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at a tech services company
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at a tech vendor
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
JoChaiyut
Product Manager
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Kjell Morkeng
Head of Cyber security analysis at a tech company
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at a comms service provider
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Chiko Phiri
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Anonymous User
0 at a tech vendor
I haven't interacted with Rapid7's technical support.It is crucial for tech support to resolve issues as quickly as...
Read full review of Rapid7 InsightVM »
Ascast
Security Analyst at a tech services company
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Technical Consultant at a tech consulting company
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »

Review 1 of 30

Technical Support

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