Compare LogicMonitor vs Rapid7

LogicMonitor

Based on 47 reviews.

Rapid7

Based on 199 reviews.

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightCloudSec

Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery

Rapid7 InsightAppSec

CenterPoint Energy, CPA Australia, Hypertherm, First American Financial Corporation, Rackspace

Popular Solutions

20 reviews

1 reviews

11 reviews

2 reviews

4 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

10%

Construction Company

Financial Services Firm

10%

Manufacturing Company

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
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Anonymous User
Consulting Head at a tech services company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
SohailHyder
Head Of Cyber Security at Super Secure
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Amit Kolapkar
Senior Project Manager at Infosys
I am specifically providing feedback on Rapid7 Exposure Command. We are using Rapid7 Exposure Command mostly for...
Read full review of Rapid7 Exposure Command »

Review 1 of 5

Customer Service

Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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Shlok Ganguly
Technical Support Lead at a tech vendor
I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners...
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Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
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Mayank Animesh
Senior Associate Consultant at a tech vendor
Customer support is good and they respond on time, though they could improve their services further.
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Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
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Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
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Sanchit Makkar
Soc For Ddi at a tech consulting company
There have been no issues so far to report to customer support. However, based on what has been heard, the support...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
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John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
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Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
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Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
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reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
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Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
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Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
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Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
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Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
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Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
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Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
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Anonymous User
Director at a tech services company
Technical support is good.
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Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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Anonymous User
Cloud Administrator at a tech vendor
The customer support is very good.
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Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
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Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
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AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
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Anonymous User
Sr. Compliance Analyst at a computer software company
LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think...
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Vinay Machave
IT Analyst at a tech vendor
The customer support for LogicMonitor depends on the plans that you have.
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Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good if I get hold of a premier support agent first. I would rate the customer support a seven on...
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Review 1 of 30

AbhijeetSharma
Senior Project Engineer at CDACINDIA
If we talk about different vendors, there is competition, but the user interface of Rapid7 MDR is quite useful for...
Read full review of Rapid7 MDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
JensWolf
Systems Administrator at a consultancy
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The technical support team is good and helpful.
Read full review of Rapid7 Metasploit »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
SohailHyder
Head Of Cyber Security at Super Secure
Regarding the pricing of Rapid7 InsightAppSec, I think it is reasonable because if a product is performing well,...
Read full review of Rapid7 InsightAppSec »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Shrikrishna Kashid
Senior Technical Service Engineer Expert at a tech vendor
Getting responses from any service industry is challenging. We have an SLA, especially those SLAs from which we...
Read full review of Rapid7 MDR »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
I'm not impressed with their support right now. Their support model is not really good. They have a portal or forum,...
Read full review of Rapid7 InsightCloudSec »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
I cannot comment specifically regarding the support part because I have never needed Rapid7 support for the InsightVM...
Read full review of Rapid7 InsightVM »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
We have premium support and Rapid7 gives us a dedicated team and phone number so we can reach out whenever there is...
Read full review of Rapid7 InsightConnect »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Anonymous User
Manager at a financial services firm
For the technical support by Rapid7, I would give a six out of ten because our web-related systems are very important...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Engineer at a retailer
When ten is the best, I would rate their technical support at a ten.
Read full review of Rapid7 MDR »

Review 1 of 30

Technical Support

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