Compare LogicMonitor vs Rapid7

LogicMonitor

Based on 35 reviews.

Rapid7

Based on 191 reviews.

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightCloudSec

Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery

Rapid7 InsightAppSec

CenterPoint Energy, CPA Australia, Hypertherm, First American Financial Corporation, Rackspace

Popular Solutions

11 reviews

1 reviews

15 reviews

7 reviews

7 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Healthcare Company

Computer Software Company

10%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
SohailHyder
Head Of Cyber Security at a government
I am working with Rapid7 InsightOps and Rapid7 InsightIDR because the requirement is as such from the customer side,...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at a tech services company
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at a comms service provider
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

VinilVijayan
Senior Architect at a computer software company
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Henry-Steinhauer
Systems Engineer at a tech services company
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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Maxwell Miya
IT Infrastructure Engineer at a retailer
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at a tech services company
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
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John Knopick
Observability Engineer at a music company
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
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Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
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Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
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Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
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Yashodhan Atre
Account Architect at a comms service provider
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
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Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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William Guertin
Senior Systems Engineer at a tech vendor
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
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Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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RobertVergeer
Network Administrator at a computer software company
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
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Jason Fant
Solutions Engineer at a comms service provider
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at a tech services company
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at a tech services company
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good, but escalations within customer support are not so good.
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
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Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
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reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
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ManishArora
Vice President at a comms service provider
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Anonymous User
Information Security Senior Compliance Analyst at a computer software company
LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think...
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Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
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Valentine Christofis
Technical Service Delivery Manager at a tech services company
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »

Review 1 of 30

Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at a tech services company
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
They have excellent support with internal Slack channels and are directly reachable through Teams. Their assistance...
Read full review of Rapid7 InsightCloudSec »
Karthick Selvam
Senior Software Engineer at a tech vendor
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Shritam Bhowmick
Vulnerability Management Lead at a manufacturing company
I have a very good impression of Rapid7's technical support. They have provided excellent technical support, and they...
Read full review of Rapid7 InsightAppSec »
Asim Naeem
Principal IT Security & Compliance at a outsourcing company
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Md. Shahriar Hussain
Information Security Analyst at a comms service provider
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Arun Babu
SOC analyst at a media company
The customer support provided by Rapid7 InsightCloudSec is pretty good. We receive enough support on time. In more...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Layth Mansour
Information Security Officer at a comms service provider
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Midhun Kumar
Head of Infrastructure at a tech vendor
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Midhun Kumar
Head of Infrastructure at a tech vendor
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Pongtosaporn Junlobol
Vice President at a tech services company
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Architect/Staff Engineer at a consultancy
The Rapid7 team has sync-up calls to help users understand the solution. When you have any issues, you can contact...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Girish Kikkeri
Cyber Security Consultant at a tech services company
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Roy Jones
Cloud Architect at a tech services company
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

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