Compare LogicMonitor vs Splunk

1. General Electric 2. Siemens 3. Honeywell 4. Schneider Electric 5. ABB 6. Emerson Electric 7. Rockwell Automation 8. Johnson Controls 9. Mitsubishi Electric 10. Eaton Corporation 11. Danfoss 12. Yokogawa Electric 13. Toshiba Corporation 14. Hitachi 15. Fuji Electric 16. WEG Industries 17. Parker Hannifin 18. SKF 19. Bosch Rexroth 20. Festo 21. Omron Corporation 22. Endress+Hauser 23. Pepperl+Fuchs 24. Yokohama Rubber Company 25. Weidmüller 26. Phoenix Contact 27. Belden Inc. 28. Advantech 29. Beckhoff Automation 30. National Instruments 31. Teledyne Technologies 32. Yaskawa Electric Corporation

Unomaly

ESL VasakronanTurtle Entertainment

Splunk AppDynamics

Cisco, Sony, Nasdaq, Reserve Bank of New Zealand, Edmunds.com, Puma, Fox News, DirecTV, Pizza Hut, T-Systems, Cornell University, OpenTable, BITMARCK, Green Mountain Power, Care.com, Overstock, Paddy Power, eHarmony, Kraft, The Motley Fool, The Container Store, and more See more customers

Splunk ITSI (IT Service Intelligence)

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Splunk Observability Cloud

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Popular Solutions

LogicMonitor

11 reviews

Unomaly

1 reviews

Splunk Enterprise Security

159 reviews

Splunk AppDynamics

34 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Healthcare Company

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at a retailer
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at a tech services company
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at a computer software company
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at a tech services company
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at a comms service provider
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good, but escalations within customer support are not so good.
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at a tech services company
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at a tech vendor
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at a tech services company
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at a tech services company
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at a educational organization
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
ManishArora
Vice President at a comms service provider
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at a comms service provider
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at a computer software company
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »

Review 1 of 30

Alparslan Özdemir
Cyber Security Engineer at a tech vendor
I would give support a seven out of ten as Splunk Enterprise Security's advanced support is very skillful, however,...
Read full review of Splunk Enterprise Security »
Lakshman Kanuru
Module Lead at a tech vendor
It takes a lot of time for the support team to resolve issues. In short, it takes a lot of time for Splunk's support...
Read full review of Splunk Cloud Platform »
Yosef Tavin
DevOps Engineer at a computer software company
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk Enterprise Security »
RajKumar27
Information Security Analyst at a hospitality company
Customer service and technical support for Splunk Enterprise Security are great; they respond quickly and handle our...
Read full review of Splunk Enterprise Security »
PRAKAS RAJA
Associate at a computer software company
Their support is good, but they can have a customization team to help us with any customizations. I would rate them...
Read full review of Splunk Enterprise Security »
SAURABHYADAV4
Consultant at a tech vendor
I've been using Splunk products for a long time. Overall, I am pretty satisfied with the quality of service of the...
Read full review of Splunk SOAR »
Praveen-Kadali
Senior Consultant at a consultancy
Splunk technical support is good.
Read full review of Splunk Enterprise Security »
RijoMundassery
Splunk Consultant at a financial services firm
They are good. They respond based on the SLAs. The quality of service depends on how informative you are when you...
Read full review of Splunk ITSI (IT Service Intelligence) »
Siddharth_Jain
AIOPS Consultant at a tech services company
I've contacted technical support. They were good in terms of experience. The cloud support is excellent.
Read full review of Splunk ITSI (IT Service Intelligence) »
Ankit_Mittal
Data Engineering Senior Analyst at a consultancy
I rate Splunk's technical support 9 out of 10.
Read full review of Splunk Cloud Platform »
Anonymous User
DB Admin at a leisure / travel company
I haven’t had to use technical support.
Read full review of Splunk AppDynamics »
Alexandru Adamovici.
Head of Cloud at a consultancy
I got great support from them every time. I would rate them a ten out of ten.
Read full review of Splunk Cloud Platform »
Anonymous User
Splunk Engineer at a logistics company
I have never used their support. We solve our problems by ourselves.
Read full review of Splunk ITSI (IT Service Intelligence) »
Ali Tamimi
Managing Director at a tech services company
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Anonymous User
IT System Developer/Admin at a manufacturing company
The customer service/technical support was helpful and they answered my questions as best they could.
Read full review of Splunk Enterprise Security »
Madhu Gurindapalli
Security Consultant at a logistics company
When we require support from the Splunk Enterprise Security team, if we raise a request, they respond based on...
Read full review of Splunk Enterprise Security »
Surya Teja
Information Security Analyst
I rate Splunk support nine out of 10. Their support team is excellent. We schedule calls with them when we have...
Read full review of Splunk Enterprise Security »
Blas M.
Information Security Architect at a healthcare company
The customer service is good and pretty intuitive.
Read full review of Splunk SOAR »
RajKumar25
Splunk Enginer at a healthcare company
I rate Splunk technical support 8 out of 10.
Read full review of Splunk Enterprise Security »
Gaute Holmin
Solutions Architect and Community Leader at a tech vendor
AppDynamics has hands-down the best technical support I've experienced, and I've worked with all the major APM vendors.
Read full review of Splunk AppDynamics »
Anonymous User
Security Architect at a comms service provider
Other teams have told me that the technical support is pretty good.
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Engineer at a non-profit
Their support has been lacking a little bit. We have several outstanding bugs that have not been fixed yet, and we...
Read full review of Splunk Cloud Platform »
Anonymous User
Works at a computer software company
We provide in-house technical support for our clients. We have found that AppDynamics is pretty selective when it...
Read full review of Splunk AppDynamics »
Akshay Mundik
IT Specialist at a computer software company
The customer service and support are quite useful. Whenever we faced an issue on our Splunk ITSI server, or if alerts...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Sr. IT Manager at a pharma/biotech company
Technical support for Splunk is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Director of Technology at a insurance company
The support's been good from what I've heard. If it weren't, it would've been escalated to me.
Read full review of Splunk User Behavior Analytics »
Steven Bochniewicz
Security Architect at a university
Overall, it has been great. We have not had any major bugs or incidents that have required anything more than...
Read full review of Splunk SOAR »
Chaitanya Moturi
IT specialist and splunk admin at a computer software company
Technical support is very good. I'm satisfied with the level of knowledge the techs have and the response time.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Sr. Manager, SOC, NOC, and Corporate Security at a computer software company
When it comes to the solution's technical support, I would say it all depends on what the request is or who is...
Read full review of Splunk Cloud Platform »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Observability Cloud »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.