Compare LogicMonitor vs Viavi Solutions

LogicMonitor

Based on 35 reviews.

Viavi Solutions

Based on 11 reviews.

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Network Instruments Observer

Brno University of Technology

Observer GigaStor

Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange

Observer Apex

Capita

ObserverLIVE

Exmark Manufacturing, Foskor, US Deptartment of Veteran Affairs

Popular Solutions

LogicMonitor

11 reviews

Unomaly

1 reviews

Observer GigaStor

1 reviews

Network Instruments Observer

0 reviews

Observer Apex

1 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

Healthcare Company

Financial Services Firm

16%

Manufacturing Company

Government

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
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Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Jeroen-Dubbelman
Director at Bitrate

Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
Our clients use the solution for visibility. They use it to understand the traffic and store years' worth of traffic...
Read full review of Viavi Observer Platform »
Jeroen-Dubbelman
Director at Bitrate
The primary use case is for monitoring and troubleshooting. We also use it for security.
Read full review of Observer Apex »
MOHAMEDABDELAZIM
IT manager at Mannai
We have experience with the VIAVI solutions, specifically the ObserverLIVE platform, which we use for network...
Read full review of ObserverLIVE »
Anonymous User
Engineer at a comms service provider

Read full review of Network Instruments Observer »

Review 1 of 5

Customer Service

Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
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Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
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VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
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Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
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Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
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Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
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Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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Anonymous User
Director at a tech services company
Technical support is good.
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Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
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William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
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Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
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Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
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RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
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reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
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Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
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Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
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Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
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Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
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Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
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Anonymous User
Consulting Head at a outsourcing company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
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Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good, but escalations within customer support are not so good.
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ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
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Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
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Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
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Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
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Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
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Review 1 of 30

Jeroen-Dubbelman
Director at Bitrate
If things get complicated, they can get complicated. But then again, what you lose in support, you gain in getting...
Read full review of Observer GigaStor »
JeroenDubbelman
Director at Bitrate
The support is very good.
Read full review of Viavi Observer Platform »
Anonymous User
IT Network Professional at a insurance company
Customer Service: I would give customer service a rating of 9/10. Technical Support: I would give technical support a...
Read full review of Observer GigaStor »
Anonymous User
Engineer at a comms service provider
Customer Service: Customer service was below average. Technical Support: The local value added reseller did not know...
Read full review of Network Instruments Observer »
Anonymous User
Network Engineer at Talentys SA
It's a little expensive.
Read full review of Observer GigaStor »
Anonymous User
Network Engineer Sr at a healthcare company
The technical support is very responsive and knowledgeable.
Read full review of Observer GigaStor »
MOHAMEDABDELAZIM
IT manager at Mannai
Technical support is good. I would give their tech support an eight out of ten rating.
Read full review of ObserverLIVE »
Anonymous User
MFG Diagnostic Integrator at a tech services company
Technical support is very knowledgeable and very helpful. They typically go out of their way to help and get whatever...
Read full review of Observer GigaStor »
Anonymous User
Support Engineer at Talentys SA
Technical support is pretty responsive. I remember that I had an issue getting information from the documentation...
Read full review of Observer GigaStor »

Review 1 of 9

Technical Support

No Data Available

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