Compare Exabeam vs One Identity

Exabeam

Based on 227 reviews.

One Identity

Based on 273 reviews.

Latest Research

Buyer's Guide

LogRhythm SIEM vs. syslog-ng

February 2026

syslog-ng vs. LogRhythm SIEM

Updated: February 2026

Buyer's Guide

Exabeam vs. One Identity Safeguard

February 2026

One Identity Safeguard vs. Exabeam

Updated: February 2026

Buyer's Guide

LogRhythm SIEM vs. syslog-ng

February 2026

LogRhythm SIEM vs. syslog-ng

Updated: February 2026

Buyer's Guide

Exabeam vs. One Identity Safeguard

February 2026

Exabeam vs. One Identity Safeguard

Updated: February 2026

Sample Customers

LogRhythm SIEM

Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill

Exabeam

Hulu, ADP, Safeway, BBCN Bank

One Identity Safeguard

Cavium

syslog-ng

Tecnocom, University of Victoria, University of Exeter, Datapath

Popular Solutions

13 reviews

10 reviews

3 reviews

62 reviews

One Identity Safeguard

14 reviews

OneLogin

19 reviews

Top Industries

Financial Services Firm

10%

Marketing Services Firm

Manufacturing Company

Computer Software Company

Financial Services Firm

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at a comms service provider
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
SaiKrishna2
Cyber Security Engineer at a computer software company
I am not directly a partner with LogRhythm SIEM, but I work for a company that offers all kinds of solutions,...
Read full review of LogRhythm SIEM »
Deepanshu Hans
Solution Architect at a computer software company
I usually work with Exabeam for buying the SIEM and the SOAR solution, and I have already sold the solution to one of...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at a tech services company
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Vaibhav Patil
Digital Marketer at a tech services company
My main use case for OneLogin by One Identity is getting quick, secure access to all marketing tools without password...
Read full review of OneLogin »
Grzegorz Kosela
solution architect/ engineer at a tech services company
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Daksh Yamal
Senior Software Engineer at a consultancy
My main use case for OneLogin Customer Identity is that it is a very easy-to-use platform with a great design, making...
Read full review of OneLogin Customer Identity »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Rebecca Wehrle
Server Sup Specialist II at a comms service provider
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
Read full review of One Identity Safeguard Authentication Services »

Review 1 of 5

Customer Service

KuldeepBurra
Co-Founder & Managing Director at a tech services company
Customer support is quick enough. They were very static, but the response was good. The nature of the problem itself...
Read full review of NetMon »
Muluken Mekonene
Network Engineer at a outsourcing company
Exabeam Fusion SIEM's technical support is very good, and I rate Exabeam Fusion SIEM an eight out of ten for...
Read full review of Exabeam »
SumitKumar10
Senior project engineer at a tech vendor
NetMon's technical support is good, and I would give them a rating of ten out of ten.
Read full review of NetMon »
Azhar Iqbal
Sr security information engineer at a tech services company
The technical support for LogRhythm SIEM is good.
Read full review of LogRhythm SIEM »
Monsur Ahmed
Software management at a financial services firm
We have consulted with the technical support team on a couple of things. I would say that they are ok.
Read full review of NetMon »
Vishal Kumar
Information Security Engineer at a tech services company
The technical support for LogRhythm NetworkXDR is fine, and there's nothing that needs to be changed in it.
Read full review of LogRhythm NetworkXDR [EOL] »
Anonymous User
Senior Security Engineer at a healthcare company
We have used LogRhythm technical support. The response is really good.
Read full review of LogRhythm SIEM »
Anonymous User
Operations Team Lead
The Professional Services as well as the general support has been phenomenal. They're very attentive to our needs....
Read full review of LogRhythm SIEM »
Shreenkhala Bhattarai
Cyber Security Researcher at a tech services company
The technical support is great.
Read full review of LogRhythm SIEM »
Anonymous User
Lead Specialist - Information Security at a hospitality company
I love the tech support people. Everyone I have worked with knows their stuff, which is great. I have worked with...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Manager IT Security
I've used tech support. They're very helpful, very knowledgeable people who genuinely care about you and want to see...
Read full review of LogRhythm SIEM »
Anonymous User
Data Security Architect at a comms service provider
Their technical support isn't so great.
Read full review of NetMon »
Anonymous User
Security Operations Center Manager at a financial services firm
Everything experience I have had with them has been awesome. I have had no issues going to them. They are willing to...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Information Systems Specialist at a manufacturing company
Customer Service: Excellent, everyone I have worked with at LogRhythm has been courteous and helpful. Technical...
Read full review of LogRhythm SIEM »
Anonymous User
COO at a computer software company
I have been in contact with technical support and they're really great. There's always an engineer assigned to each...
Read full review of Exabeam »
Anonymous User
Product Technical Manager at a tech company
The technical support is excellent. You can find many pre-built rules, visualization dashboards, or the Kibana...
Read full review of NetMon »
Anonymous User
SOC Analyst at a financial services firm
The product offers excellent service and technical sport. They're very prompt with getting back to our team...
Read full review of LogRhythm SIEM »
Jeremy Alder
Security Lead at a financial services firm
Tech support with LogRhythm has been great. I've only ever had one bad case out of about the 15 or 20 tickets I've...
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Administrator at a financial services firm
Support has been really good.
Read full review of LogRhythm SIEM »
James Whistler
Security Administrator at a non-profit
The times I've used tech support, it's been really efficient. I've gotten responses usually within 24 hours.
Read full review of LogRhythm SIEM »
Anonymous User
Senior IT Security Analyst at a retailer
I've been working a lot with technical support, technical professional services. We just recently did an audit of our...
Read full review of LogRhythm SIEM »
Prince Prince
Technical Analyst 4 at a energy/utilities company
When I escalated issues to technical support, it initially took them fifteen to twenty minutes to respond....
Read full review of Exabeam »
Mike Natale
Information Security Analyst
When it comes to dealing with support, all my interactions have been great. Everyone has known what they're doing and...
Read full review of LogRhythm SIEM »
JimMohr
Principal Security Analyst at a healthcare company
Oh, tech support's good. We generate a lot of tickets. Anything from log, sometimes the vendors will enrich their...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Architect at a energy/utilities company
I haven't had to use them too much. We will find out after we go online with Optiv. I have my sales engineer with...
Read full review of LogRhythm SIEM »
Moshiur Rahman Khan
CEO/Consultant at a tech services company
I rate the customer support a four out of ten.
Read full review of LogRhythm SIEM »
Timothy Sueck
Security Analyst at a financial services firm
Mostly very good. We have had some issues that have taken a long time to resolve, various technical issues that have...
Read full review of LogRhythm SIEM »
Vp9875
Vice President at a financial services firm
We've submitted some tickets with their technical support. My manager has had some poor experiences with them in the...
Read full review of LogRhythm SIEM »
Anonymous User
Chief Security Officer at a financial services firm
The feedback I get from the analysts in the team is the first-line support is your traditional first line support,...
Read full review of LogRhythm SIEM »
Chris Goff
Senior Security Engineer at a healthcare company
It's been very good. I've had a couple instances where it's taken a week or more to figure out the issue. But...
Read full review of LogRhythm SIEM »

Review 1 of 30

Jatin Dhingra
Identity Management Consultant at a energy/utilities company
The technical support response time is lacking. It can take days to hear back from them.
Read full review of One Identity Manager »
Dr. Deepanjan Saha
Principal Cybersecurity Architect at a tech vendor
I have contacted their technical and customer support. I consider their support to be very standard, relying on an...
Read full review of One Identity Manager »
Grzegorz Kosela
solution architect/ engineer at a tech services company
I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main...
Read full review of One Identity Manager »
Pradeep Pola
Senior Manager at a consultancy
I would rate One Identity Manager's technical support at around 9.5 out of ten. Compared to my experiences with other...
Read full review of One Identity Manager »
SameerPalav
Managing Director at a tech services company
Their support is pretty good. I would rate them a nine out of 10.
Read full review of One Identity Password Manager »
Manjir Sen
IAM Technical Domain Manager at a comms service provider
We have premier technical support through the partner. We were not intelligent enough to envision this could be a...
Read full review of One Identity Manager »
JosephChandrasekaram
Active Directory Engineer at a financial services firm
The best thing about their Premier Support is their assistance with customization and resolving issues that arise.
Read full review of One Identity Active Roles »
Hicham Barnoussi
Managing Partner at a tech services company
I rate the technical support a six out of ten. The technical support of One Identity depends on the case. If it is...
Read full review of One Identity Privileged Access Suite for Unix »
Grzegorz Kosela
solution architect/ engineer at a tech services company
It's rate support ten out of ten.
Read full review of One Identity Active Roles »
Tor Nordhagen
Executive Director at a consultancy
We have a specialist who is super-deep in One Identity and has done a couple of the most complex installations of the...
Read full review of One Identity Safeguard »
Kalpesh Pawar
Technical Head - Cloud Services at a media company
The customer support needs to be improved because the response time for complex issues is quite high.
Read full review of One Identity Manager »
Jonas Piliponis
Chief Cyber Security Officer at a retailer
I would rate the customer support for One Identity Safeguard as eight on a scale of one to ten.
Read full review of One Identity Safeguard »
Joshua Fellers
Manager, Application Development at a tech services company
I have contacted customer support or technical support for One Identity Manager, mostly because we are trying to...
Read full review of One Identity Manager »
Tanyanika Lewis
IT Support Technician at a consultancy
I would rate the vendor support that One Identity provides a ten out of ten.
Read full review of OneLogin »
Michael Botek
CEO at a tech services company
With technical support, it is always an issue to get the right person. They do have good technical people in support,...
Read full review of One Identity Manager »
Anonymous User
Senior Manager, Identity & Access Management at a healthcare company
One Identity Manager's customer support could be a bit faster, but otherwise it is acceptable.
Read full review of One Identity Manager »
Anonymous User
Team Lead / Consultant at a computer software company
We use their partner support. It is usually okay. When I have day-to-day incidents and problems, the response is good...
Read full review of One Identity Safeguard »
Anonymous User
IAM Developer at a manufacturing company
There is room for improvement. For each ticket, they require logs or traces from the system, even when the issue...
Read full review of One Identity Manager »
Anonymous User
PreSales Engineer at a tech vendor
Customer Service: absolutely perfect Technical Support: Technical support is 10/10, absolutely.
Read full review of One Identity Safeguard »
Anonymous User
IAM functional analyst at a hospitality company
The technical support could be improved, particularly for architects with advanced knowledge. I have heard that the...
Read full review of One Identity Manager »
Anonymous User
Principal Consultant at a tech services company
Customer Service: Customer Service has been excellent and professional. Technical Support: Technical Support has been...
Read full review of OneLogin »
Nick Turner
Systems Administrator at a university
They are quick to acknowledge a call or case, possibly due to SLA requirements. Overall, it is a hit-and-miss....
Read full review of One Identity Safeguard »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of One Identity Manager »
Anonymous User
Security Business Consultant at a tech services company
There are two different supports: one for SPS and another for SPP. The technical preparation of the support is very...
Read full review of One Identity Safeguard »
Anonymous User
Data Analysis Intern at a university
We have not used customer support much until now, but when a problem arose, we contacted them and they were...
Read full review of OneLogin »
Anonymous User
Director, Global Identity and Access Technologies at a financial services firm
We have really good support. We tend to deal with one support person in particular, so he knows our environment well....
Read full review of One Identity Manager »
Finn Jacobsen
Architectural specialist at a non-profit
I don't think we've ever contacted One Identity support. We might contract with Advania or another company called...
Read full review of One Identity Active Roles »
Anonymous User
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
Read full review of One Identity Active Roles »
Anonymous User
Manager IAM at a computer software company
I have not used the support from the vendor. One Identity has various support sites, such as the support center and...
Read full review of One Identity Manager »
Anonymous User
Directory Service Specialist at a tech company
There is great technical support. No issues there.
Read full review of One Identity Manager »

Review 1 of 30

Technical Support

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