Compare Lucid Software vs Quest Software

Lucid Software

Based on 99 reviews.

Quest Software

Based on 355 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Lucidchart

13 reviews

Lucidspark

0 reviews

erwin Data Modeler

30 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Foglight for Databases

19 reviews

Top Industries

Financial Services Firm

10%

Outsourcing Company

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Outsourcing Company

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
AkshayChaudhari
Data Specialist at TCS
On a day-to-day basis, my main use case for Foglight for Databases is a centralized database for performance...
Read full review of Foglight for Databases »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
SachinSharma4
Senior Engineer at a manufacturing company
Quest Identity Defense's main use case in our previous organization has been to improve identity security and protect...
Read full review of Quest Identity Defense »
Sainath Revankar
Director, Analytics at a consultancy
My main use case for erwin Data Modeler involves using AI agents to assist with implementing these models within the...
Read full review of erwin Data Modeler »

Review 1 of 5

Customer Service

Harshal Jethwa
Cloud Engineer at a educational organization
Customer support is good. I would rate the customer support an eight on a scale from one to ten.
Read full review of Lucidchart »
Anonymous User
Devops Engineer at a tech vendor
Lucidchart's customer support is good. On a scale of one to ten, I would rate the customer support a five.
Read full review of Lucidchart »
Anonymous User
Executive Assistant
I did not contact their technical support.
Read full review of Lucidspark »
Rishabh Singh
Lead Engineer Senior Forntend Developer at Adobe
I have not personally connected with Lucidchart's technical support because there was no need. The documentation is...
Read full review of Lucidchart »
Anonymous User
Solution Architect at a tech services company
I had a weird experience at first with technical support. Meaning, that at the beginning when I asked their support...
Read full review of Lucidspark »
Ajay Mori
IT Technology Operations Manager at a tech services company
I have not used technical support.
Read full review of Lucidspark »
Maryam S Waris
Customer Success Manager at a media company
I have not been in contact with technical support.
Read full review of Lucidspark »
Anonymous User
BI Developer at a financial services firm
I haven't interacted with their support.
Read full review of Lucidchart »
Anonymous User
Software Engineering Intern at a computer software company
I have not contacted their technical support.
Read full review of Lucidspark »
Anonymous User
Director of Technology at Spoke AIOT
Technical support has been great to chat with. I would give them an A+ rating.
Read full review of Lucidspark »
Anonymous User
Sr. Program Manager, Cloud Engineering and Operations at a tech vendor
This tool is so easy and intuitive that I’ve not had the need to contact technical support.
Read full review of Lucidchart »
SaifKhan2
Product Manager at Technogise
I haven't used their technical support.
Read full review of Lucidchart »
Anonymous User
Student at a university
We have not made use of the solution's technical support.
Read full review of Lucidspark »
Anonymous User
Research Associate at a real estate/law firm
I have not used their technical support.
Read full review of Lucidspark »
MichaelSmith2
Director of Management Systems at Brindlee Mountain Fire Apparatus
We have not used their technical support.
Read full review of Lucidspark »
Scott Rogers
Director of Strategic Accounts at a marketing services firm
I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I...
Read full review of Lucidchart »
Kumud Naugai
Business Support Analyst at a financial services firm
I haven't used tech support because it is fairly simple to use.
Read full review of Lucidchart »
Anonymous User
Director Product Management at a tech services company
I did not interact with technical support.
Read full review of Lucidspark »
Anonymous User
Assistant Director Outpatient Rehab at UC San Diego Health
I have not interacted with their technical support.
Read full review of Lucidspark »
Sivaprakasam Gnanam
Product Designer at a tech services company
I have not been in contact with technical support.
Read full review of Lucidchart »
Rafi Chowdhury
Solutions Architect at St. Jude Children's Research Hospital
I have not had too much interaction with customer support, but it seems as though it is reasonable.
Read full review of Lucidchart »
Visahl Samson David Selvam
IT Manager at a security firm
I have never contacted their technical support. There was no need to contact them because it is very straightforward...
Read full review of Lucidchart »
Anonymous User
Operations Management Intern at a educational organization
Customer support for Lucidchart is quite appreciable, and my experience with customer support has been decent. The...
Read full review of Lucidchart »
Anonymous User
Software Consultant at a tech services company
I have not been in contact with technical support.
Read full review of Lucidchart »
Anonymous User
Informatics Data Scientist at Abbott
I never used technical support.
Read full review of Lucidchart »
Anonymous User
Sales Representative at a consumer goods company
Technical support has been really straightforward and super available to us at all times, but we haven't had any...
Read full review of Lucidchart »
Zachariah
Continuous Improvement Manager at a consumer goods company
I have not needed to use the technical support yet. I've not had any major issues.
Read full review of Lucidchart »
Carissa Tjia
Business Development Representative at a tech vendor
I have never interacted with their technical support.
Read full review of Lucidchart »
Anonymous User
People Performance & Culture - Generalist at a computer software company
It is pretty good. They were videos available for any questions that I had while I was using the solution. I'm more...
Read full review of Lucidchart »
Anonymous User
Senior Business Analyst at a tech services company
I haven't needed to reach out to technical support. I only had a call from the account manager, and that was really...
Read full review of Lucidchart »

Review 1 of 30

Timpa D Angaye
IT Manager at a energy/utilities company
We have technical support. The time difference affects their response time but we do get support when we need it. I...
Read full review of Quest Rapid Recovery [EOL] »
AdityaTiwari
Business Analyst at a financial services firm
Toad Data Point customer support does not have any AI agents or real-time debugging options or help available;...
Read full review of Toad Data Point »
Jarle Vestrheim
Billing Consultant at Hoberg & Vestrheim
I would rate technical support a 5 out of 5.
Read full review of Toad for Oracle »
Stuart Dairiki
Senior IT Manager at a wholesaler/distributor
We use support when we come across issues, and they are very responsive. I am pretty happy with the quality of...
Read full review of Foglight for Databases »
AkshayChaudhari
Data Specialist at TCS
I have had a positive experience with customer support; whenever we reach out to them, they are very responsive and...
Read full review of erwin Data Modeler »
Mark Stocks
Vice President, Director Enterprise Architecture at JE Dunn Construction
I have never had to call customer support for Toad for Oracle, so I cannot speak to that experience.
Read full review of Toad for Oracle »
Keith J Matthews
Associate Director at a tech vendor
They are very responsive. Whether I open a case through support@quest.com or click on Generate Case in the tool, I...
Read full review of On Demand Migration »
Kristi Meraj
Technical Analyst at a financial services firm
Regarding erwin Data Modeler technical support and customer service teams, the experience could have been better....
Read full review of erwin Data Modeler »
Arunesh Trivedi
SQL SERVER DBA at a energy/utilities company
Customer support is awesome, and we have always received timely support. On a scale of 1 to 10, I would rate customer...
Read full review of Foglight for Databases »
Alakamjyothi Prakash
Product suppt tech advisor at a tech vendor
The customer support for erwin Data Modeler is very good. I have experienced quick responses to queries. I would rate...
Read full review of erwin Data Modeler »
Anonymous User
Senior Data Modeler at a tech vendor
Customer support for erwin Data Modeler is excellent, providing easy access and quick issue resolution via calls. I...
Read full review of erwin Data Modeler »
RicardoGarcia1
Avocat at Star Boxes India Pvt Ltd
The customer service is very good, providing quick customer support in Spanish.
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Business Intelligence BA at a insurance company
The technical support is good. When erwin took over this product from the previous company, the support improved. The...
Read full review of Quest Data Intelligence »
Anonymous User
Works
I have never experienced any issues with customer service. Everything went smoothly.
Read full review of Toad Data Point »
Anonymous User
IT Department at Garber Automotive Group
Chat support is awesome, and if needed to elevate to full support, they usually get with you quickly. Although it...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Summer Engineering Intern at a healthcare company
No issues encountered.
Read full review of Toad Data Modeler »
Yang Jiao
Senior Data Scientist at a consultancy
I have contacted their technical support several times. The quality and speed of their support are excellent;...
Read full review of erwin Data Modeler »
Muhammad Waseem
Works at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Systems Engineer at a retailer
Foglight Support is great most of the time, support and help with what ever level your issue is.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Data Program Manager at a non-tech company
Their support is very good. They have very good technical expertise of the product.
Read full review of Quest Data Intelligence »
SunilSingh2
Sr. system engineer at SDGC
The initial setup process was good, and Quest support was helpful during the first tenant integration. I faced a...
Read full review of On Demand Migration »
Anonymous User
System Administrator at a computer software company
We do not subscribe to Quest Premier Support, where they are onsite with you. When we need to contact them, we either...
Read full review of NetVault Plus »
RickDe Avila
Data Architect at NAMM California
Their helpdesk ticket itself is pretty great. The team of people, whether it's Tammy or Susan or a few others that my...
Read full review of Quest Data Intelligence »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
We have Premier Support. As a result, any type of support case we submit is looked into almost instantaneously. We...
Read full review of SharePlex »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of NetVault Plus »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of Quest Data Intelligence »
Anonymous User
Sr Manager Business Intelligence & Data Governance at a retailer
They have excellent support and appreciate constructive feedback on the tool and any opportunities to improve.
Read full review of Toad Data Point »
Anonymous User
IT Administrator at a construction company
We have a support contract with them. If there is a critical issue, I can call them and talk to somebody. The...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of KACE Systems Management Appliance (SMA) »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.