Compare Lucid Software vs Quest Software

Lucid Software

Based on 99 reviews.

Quest Software

Based on 345 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Lucidchart

13 reviews

Lucidspark

0 reviews

erwin Data Modeler

24 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Foglight for Databases

17 reviews

Top Industries

Financial Services Firm

10%

Outsourcing Company

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Outsourcing Company

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
AkshayChaudhari
Data Specialist at TCS
On a day-to-day basis, my main use case for Foglight for Databases is a centralized database for performance...
Read full review of Foglight for Databases »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
SachinSharma4
Senior Engineer at a manufacturing company
Quest Identity Defense's main use case in our previous organization has been to improve identity security and protect...
Read full review of Quest Identity Defense »

Review 1 of 5

Customer Service

Tarandeep Kaur
Devops Manager at Flash
The customer support for Lucidchart is really good. We had an interaction with the team about six months back...
Read full review of Lucidchart »
Anonymous User
Data Scientist at a computer software company
I have not contacted the technical support.
Read full review of Lucidspark »
Emilia Maria D'Anzica
CEO at growthmolecules
I have been in contact with technical support and it was fine. I'm paying the lowest tier and I don't expect them to...
Read full review of Lucidchart »
David Deutsch
Creative Director at Deutsch Creative
They are very responsive. That is really the most important thing to a software user - if you have a problem with the...
Read full review of Lucidspark »
Anonymous User
BI Developer at a financial services firm
I haven't interacted with their support.
Read full review of Lucidchart »
Sridhar Poornachandran
Head of IT Infrastructure & Operations at Aliaxis
A gentleman from customer support has reached out to me but unfortunately, my calendar has been booked and I haven't...
Read full review of Lucidchart »
Anonymous User
Software Developer Engineer at a transportation company
I have not been in contact with technical support.
Read full review of Lucidchart »
Rishabh Singh
Lead Engineer Senior Forntend Developer at Adobe
I have not personally connected with Lucidchart's technical support because there was no need. The documentation is...
Read full review of Lucidchart »
Anonymous User
Consultant at a financial services firm
I have not had a need to contact technical support.
Read full review of Lucidspark »
Seye Kuyinu
Agile Coach at Beeline
We have not had to call Lucidspark's tech support.
Read full review of Lucidspark »
Yun Oh
Game Designer at a computer software company
I have not used the technical support.
Read full review of Lucidchart »
Scott Rogers
Director of Strategic Accounts at a marketing services firm
I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I...
Read full review of Lucidchart »
Anonymous User
Director Product Management at a tech services company
I did not interact with technical support.
Read full review of Lucidspark »
MichaelSmith2
Director of Management Systems at Brindlee Mountain Fire Apparatus
We have not used their technical support.
Read full review of Lucidspark »
Anonymous User
Business Analyst at a real estate/law firm
I have never used their technical support.
Read full review of Lucidchart »
Anonymous User
Solution Architect at a tech services company
I had a weird experience at first with technical support. Meaning, that at the beginning when I asked their support...
Read full review of Lucidspark »
Arthur G
Director, People Systems and Data at a wellness & fitness company
I have not been in contact with technical support.
Read full review of Lucidchart »
Tarunpreet Singh
Product Manager at a manufacturing company
We haven't used the support.
Read full review of Lucidspark »
Anonymous User
People Performance & Culture - Generalist at a computer software company
It is pretty good. They were videos available for any questions that I had while I was using the solution. I'm more...
Read full review of Lucidchart »
Anonymous User
Director of Technology at Spoke AIOT
Technical support has been great to chat with. I would give them an A+ rating.
Read full review of Lucidspark »
Visahl Samson David Selvam
IT Manager at a security firm
I have never contacted their technical support. There was no need to contact them because it is very straightforward...
Read full review of Lucidchart »
Jordan Rich
Product Manager at Foundry Payments
We have not used their technical support.
Read full review of Lucidchart »
Anonymous User
CEO at a renewables & environment company
I have never had any issues where I have needed to use it.
Read full review of Lucidspark »
Anonymous User
Web Developer at a tech services company
I did not contact technical support for issues regarding functionality. Rather, I contacted them one time because I...
Read full review of Lucidchart »
Kevin Replinger
Client Success Manager at ThankView
I have not used technical support for Lucidspark.
Read full review of Lucidspark »
Ravi Teja Guduguntla
Student at a university
I have not used their tech support yet.
Read full review of Lucidspark »
Ajay Mori
IT Technology Operations Manager at a tech services company
I have not used technical support.
Read full review of Lucidspark »
Sankalp Nigam
Software Engineer at a tech services company
I have not had to use their technical support yet.
Read full review of Lucidchart »
Anonymous User
Product Designer at a financial services firm
I've never had to engage with their tech support but there seems to be a lot of resources.
Read full review of Lucidspark »
Anonymous User
Lead Business Analytics at a financial services firm
We have not needed to contact technical support beyond the assistance with our initial setup. We have not faced...
Read full review of Lucidchart »

Review 1 of 30

Idayathullah St
Application Server Support Engineer at Microlabs
The support is good.
Read full review of NetVault Plus »
Arno Wolthers
System Administrator at DIANA FEA BV
Regarding the support of Quest NetVault, I would rate their help a seven. They are really helpful, but as I...
Read full review of NetVault Plus »
Vishnu Yannam
County Carlow, Ireland · Hybrid Technical Officer at a university
I rate Quest support nine out of ten. They always respond in less than 24 hours. We contacted them about an issue...
Read full review of On Demand Migration »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
Technical support is very good and very helpful. They know exactly what the problem is when you call.
Read full review of Quest Rapid Recovery [EOL] »
Wabotlhe Tau
Senior Manager Application Support at SASSA
The solution's technical support is very responsive. I rate the technical support an eight out of ten.
Read full review of Stat for Oracle E-Business Suite »
Srinivasan Devadas
Senior Data Scientist at a tech vendor
I have not contacted the technical support or customer support of Toad Data Point or Quest yet; hopefully, that has...
Read full review of Toad Data Point »
Mark Stocks
Vice President, Director Enterprise Architecture at JE Dunn Construction
I have never had to call customer support for Toad for Oracle, so I cannot speak to that experience.
Read full review of Toad for Oracle »
Joseph Jolly
Manager Enterprise Architecture & Integrations at URA
The customer service and support team is good. They have a responsive support team when you reach out. We mostly...
Read full review of Toad for Oracle »
Nawaf S
Team Lead at a tech services company
I haven't contacted Quest technical support, but I could rate technical support as seven or eight.
Read full review of Toad for Oracle »
Balamurugan Ramalingam
Senior Quality Assurance Consultant at Public and Business Service Delivery
Since I did not face any issues with the solution, I had no reason to contact the technical support team.
Read full review of Toad for Oracle »
Anonymous User
Infrastructure Analyst at Ituran Brasil
We use Quest Premier Support and contact them a lot. They have a Brazilian analyst who is very good to work with. He...
Read full review of KACE Systems Management Appliance (SMA) »
MohanKumar4
Manager at Fractalio Data Pvt Ltd
Our customers have not faced any challenges with Quest NetVault Plus.
Read full review of NetVault Plus »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
I like their technical support. They try very hard to solve the problem. They are not supporting old versions of some...
Read full review of erwin Data Modeler »
Anonymous User
Works at University of Hawaii
Support was always provided a fast and accurate response to our questions, issues, or even helping us implementing...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler »
Anonymous User
Works at a insurance company
erwin's technical support was great. They got right back to us when we had any questions.
Read full review of Quest Data Intelligence »
Anonymous User
Data Warehouse Developer at a comms service provider
Technical support is excellent, very responsive. They have a great online and built-in technical help, and manuals as...
Read full review of Toad Data Modeler »
Anonymous User
Software Developer at a tech services company
The one time I used the customer service, it was excellent. Everyone I spoke with was very knowledgeable and...
Read full review of Toad for Oracle »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Computer Support Specialist at Truckee Meadows Community College
Their technical support has been good so far. If there's an emergency, something that we need fixed right away, they...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of KACE Systems Management Appliance (SMA) »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Network & System Aministrator at a university
We are going to contact the vendor (Dataserv) if a problem occurs. So far they have found the solution to all our...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Foglight Specialist
To be honest, we have stopped using customer support and technical support because of the slow pace in which our SR's...
Read full review of Quest Foglight for APM [EOL] »
Anthony Nicoletti
Database Administrator, Information Technology at a healthcare company
Their technical support is great. They are super-fabulous. You open up a ticket and someone always gets back to you...
Read full review of Foglight for Databases »
BlakeCheatham
Sr. Database Administrator at Comcast Business
Spotlight customer service is usually quite good. They are responsive and provide explanations when there is an issue...
Read full review of Spotlight »
Anonymous User
Technical Consultant at a insurance company
I haven't used their support in quite a while, so I'll say neutral.
Read full review of erwin Data Modeler »
Anonymous User
Systems Administrator at a performing arts
The technical support is excellent. They have been responsive and have always resolved the issue. They are easy to...
Read full review of Quest Rapid Recovery [EOL] »
AlexOltean
Technical architect at a manufacturing company
We have contacted technical support and they've been very good.
Read full review of NetVault Plus »

Review 1 of 30

Technical Support

No Data Available

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