Compare Lucid Software vs Quest Software

Lucid Software

Based on 99 reviews.

Quest Software

Based on 322 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Lucidchart

13 reviews

Lucidspark

0 reviews

erwin Data Modeler

12 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Toad for Oracle

10 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

Outsourcing Company

Comms Service Provider

Financial Services Firm

12%

Construction Company

10%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
I am currently using Foglight for Databases with real-time monitoring only. We use this tool for monitoring purposes...
Read full review of Foglight for Databases »
AdityaJain
Security Administrator at EbixCash
I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and...
Read full review of KACE Systems Management Appliance (SMA) »

Review 1 of 5

Customer Service

Harshal Jethwa
Cloud Engineer at a educational organization
Customer support is good. I would rate the customer support an eight on a scale from one to ten.
Read full review of Lucidchart »
Tarandeep Kaur
DevOps Manager at Flash.co
The customer support for Lucidchart is really good. We had an interaction with the team about six months back...
Read full review of Lucidchart »
Anonymous User
Talent Acquisition Specialist at eDreams ODIGEO
I haven't contacted technical support, however, I'd tell them it's great. I would tell them how useful it was for me....
Read full review of Lucidchart »
Kumud Naugai
Business Support Analyst at a financial services firm
I haven't used tech support because it is fairly simple to use.
Read full review of Lucidchart »
Jill Villigan
Principal Solution Engineer at a computer software company
I've had no need to use their technical support. We have an internal layer of support within our company, so I've...
Read full review of Lucidchart »
Anonymous User
Student at Universidad Galileo
Tech support is pretty good.
Read full review of Lucidchart »
Anonymous User
Sales Representative at a consumer goods company
Technical support has been really straightforward and super available to us at all times, but we haven't had any...
Read full review of Lucidchart »
Anonymous User
Sr. Eng Program Manager at a healthcare company
I have not actually had to call up support yet, which is a good sign. I haven't really had any calls with them.
Read full review of Lucidchart »
Anonymous User
Founder at a training & coaching company
I have never interacted with their technical support.
Read full review of Lucidspark »
Anonymous User
Executive Assistant
I did not contact their technical support.
Read full review of Lucidspark »
Scott Rogers
Director of Strategic Accounts at a marketing services firm
I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I...
Read full review of Lucidchart »
Anonymous User
Director Product Management at a tech services company
I did not interact with technical support.
Read full review of Lucidspark »
Anonymous User
Change Analyst at a leisure / travel company
Lucidchart is easy to use so I haven't needed to contact technical support yet.
Read full review of Lucidchart »
Anonymous User
Senior UX Designer at Concentric Sky
I haven't yet needed to contact technical support.
Read full review of Lucidspark »
Ted
Solution Consultant at a computer software company
We haven't had to contact their technical support.
Read full review of Lucidchart »
Anonymous User
Chief Operating Officers at Work Pillars
The product is so straightforward that I didn't need to contact technical support.
Read full review of Lucidchart »
Ravi Teja Guduguntla
Student at a university
I have not used their tech support yet.
Read full review of Lucidspark »
Kevin Heires
Product and Materials Manager at Case Systems, Inc.
The technical support was good, but I haven't used it for a long time.
Read full review of Lucidchart »
SaifKhan2
Product Manager at Technogise
I haven't used their technical support.
Read full review of Lucidchart »
Anonymous User
Engineering Student at a educational organization
I have not been in contact with technical support.
Read full review of Lucidchart »
Rishabh Singh
Lead Engineer Senior Forntend Developer at Adobe
I have not personally connected with Lucidchart's technical support because there was no need. The documentation is...
Read full review of Lucidchart »
David Deutsch
Creative Director at Deutsch Creative
They are very responsive. That is really the most important thing to a software user - if you have a problem with the...
Read full review of Lucidspark »
Jordan Rich
Product Manager at Foundry Payments
We have not used their technical support.
Read full review of Lucidchart »
Anonymous User
Solution Architect at a tech services company
I had a weird experience at first with technical support. Meaning, that at the beginning when I asked their support...
Read full review of Lucidspark »
Yun Oh
Game Designer at a computer software company
I have not used the technical support.
Read full review of Lucidchart »
Anonymous User
Software Developer Engineer at a transportation company
I have not been in contact with technical support.
Read full review of Lucidchart »
Anonymous User
Software Consultant at a tech services company
I have not been in contact with technical support.
Read full review of Lucidchart »
Rafi Chowdhury
Solutions Architect at St. Jude Children's Research Hospital
I have not had too much interaction with customer support, but it seems as though it is reasonable.
Read full review of Lucidchart »
Sankalp Nigam
Software Engineer at a tech services company
I have not had to use their technical support yet.
Read full review of Lucidchart »
Tarunpreet Singh
Product Manager at a manufacturing company
We haven't used the support.
Read full review of Lucidspark »

Review 1 of 30

Philipp Neumann
Manager Of Sales at a tech consulting company
I would rate Quest technical support as an eight out of ten. I am not sure if those in our team had any complaints or...
Read full review of Toad for Oracle »
Phil Haslam
Project Manager at LAWYERS ON DEMAND LIMITED
We had some calls with Quest's sales and solutions teams prior to the deployment, where we are asked questions about...
Read full review of On Demand Migration »
Jarle Vestrheim
Billing Consultant at Hoberg & Vestrheim
I would rate technical support a 5 out of 5.
Read full review of Toad for Oracle »
Seha R
Group Product Manager at Uop Ipl
The tool offers good technical support.
Read full review of Spotlight »
AhmadAl-Khuffsh
IT Infrastructure Assistant Manager-Senior Systems Administrator at a financial services firm
We have never contacted customer support for Toad for Oracle.
Read full review of Toad for Oracle »
Diane Blaum
Data Architect at a performing arts
The solution’s technical support is good.
Read full review of erwin Data Modeler »
Abhirup Sarkar
Director, Middle East, East India & SAARC at DMX Technologies
We have a support team here in India that has been helpful. We have not reached out to the global support for Quest...
Read full review of KACE Asset Management Appliance »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of KACE Systems Management Appliance (SMA) »
Krishna Majhi
Data Warehouse Analyst at Qatar Airways
I did not ever use technical support. If I need to, I do search for the errors in the blogs and forums on the net. I...
Read full review of Toad for Oracle »
Anonymous User
Mensor De Base De Datos Externo at a manufacturing company
I generally have not had to contact the technical support team of Foglight for Databases, as they have given us good...
Read full review of Foglight for Databases »
Damian Niedzielski
Data Modeler at a logistics company
When it is bug related, we get a bug fix or are told to upgrade to the latest version. This has worked out in the...
Read full review of erwin Data Modeler »
Anthony Woods
Data Architect at a energy/utilities company
Now that they are with Quest, they are quick to handle issues. Quest is committed to keeping the product robust. I...
Read full review of erwin Data Modeler »
Muhammad Waseem
Works at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
System Administrator at a tech services company
Technical support has been good. When we log a case, we'll get a call within 24-48 hours. They help get issues...
Read full review of NetVault Plus »
Anonymous User
Manager of Database Services at a energy/utilities company
About a year or so in, we engaged professional services to integrate our Foglight with ServiceNow. So, we have...
Read full review of Foglight for Databases »
Pam Rivera
Independent Consultant at a tech consulting company
The technical support was always very responsive. It was just the tool itself that we just found too difficult to...
Read full review of erwin Evolve »
Anonymous User
Director of IT at a non-profit
Their technical support is good. Every time I've called them, they've been responsive and knowledgeable.
Read full review of QoreStor »
Rajat Wadhwani
Process Data Engineer (Subsurface and Wells) at Shell
Has great support for any technical hiccups.
Read full review of Toad Data Modeler »
Anonymous User
Data Program Manager at a non-tech company
Their support is very good. They have very good technical expertise of the product.
Read full review of Quest Data Intelligence »
Anonymous User
CEO at a tech services company
We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on...
Read full review of Quest Rapid Recovery [EOL] »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger [EOL] »
Anonymous User
DBA at a consultancy
We have never contacted technical support.
Read full review of Spotlight »
Anonymous User
Enterprise Architect at a university
Customer Service: Excellent customer service. Technical Support: Excellent, responsive and informed technical support.
Read full review of Corso Agile Enterprise Architecture [EOL] »
Anonymous User
Help Desk Technician at a hospitality company
The technical support people are awesome. In the beginning, I dealt with a few of them that seemed like they just...
Read full review of KACE Systems Management Appliance (SMA) »
Jim Marr
Analytics Delivery Manager at DXC
Erwin support is pretty good. We've had our struggles there and I've gone through a lot of tickets. I'd rate them an...
Read full review of Quest Data Intelligence »
Osvaldo Gaete Cabezas
IT engineer at a government
I would give them a 9 out of 10. Sometimes they take a little while, but they respond.
Read full review of Foglight for Databases »
Chris Lomas
Deputy Lead Volunteer at West Lancashire Scouts
Technical support is excellent. We just used the regular support services.
Read full review of On Demand Migration »
Pam Rivera
Independent Consultant at a tech consulting company
Over a period of five or 10 years, the few times I've had to go all the way through to erwin, I talked to the same...
Read full review of erwin Data Modeler »
Anonymous User
Assistant Unit Head, IT Systems Support at a security firm
We have Quest support. I assume we buy the highest level. Here's the thing about their support: It is good and bad....
Read full review of KACE Systems Management Appliance (SMA) »
Krisarlex Foronda
Senior Operations Manager at Procter & Gamble
The customer service and support could improve their approach to questioning issues. They tend to ask questions one...
Read full review of Recovery Manager for Active Directory »

Review 1 of 30

Technical Support

No Data Available

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