Compare Lucid Software vs Quest Software

Lucid Software

Based on 99 reviews.

Quest Software

Based on 314 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Lucidchart

13 reviews

Lucidspark

1 reviews

erwin Data Modeler

13 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Quest Foglight for APM [EOL]

0 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Government

Comms Service Provider

Financial Services Firm

13%

Construction Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
My use case is mostly architectural design for our end-to-end deployment.
Read full review of erwin Data Modeler »
Vijay Ram
Technical Engineer at Hitachi Systems, Ltd.
I am currently using Foglight for Databases with real-time monitoring only. We use this tool for monitoring purposes...
Read full review of Foglight for Databases »
AdityaJain
Security Administrator at EbixCash
I have deployed KACE Systems Management Appliance (SMA) around 230 plus PCs, and I use it to push Windows updates and...
Read full review of KACE Systems Management Appliance (SMA) »
Jog Raj
Senior Consultant at a computer software company
erwin Data Intelligence serves two primary use cases: one is where people use it as a data catalog, which is one of...
Read full review of erwin Data Intelligence »

Review 1 of 5

Customer Service

MichaelChirinian
Data Engineer at Mindmap
I have never called their technical support team.
Read full review of Lucidchart »
Harshal Jethwa
Cloud Engineer at a educational organization
Customer support is good. I would rate the customer support an eight on a scale from one to ten.
Read full review of Lucidchart »
Anonymous User
Student at Universidad Galileo
Tech support is pretty good.
Read full review of Lucidchart »
Anonymous User
Student at a university
We have not made use of the solution's technical support.
Read full review of Lucidspark »
Anonymous User
Professional Services Consultant at a energy/utilities company
I didn't have a need for it.
Read full review of Lucidchart »
Jill Villigan
Principal Solution Engineer at a computer software company
I've had no need to use their technical support. We have an internal layer of support within our company, so I've...
Read full review of Lucidchart »
Anonymous User
Executive Assistant
I did not contact their technical support.
Read full review of Lucidspark »
Anonymous User
Assistant Director Outpatient Rehab at UC San Diego Health
I have not interacted with their technical support.
Read full review of Lucidspark »
Anonymous User
Sr. Eng Program Manager at a healthcare company
I have not actually had to call up support yet, which is a good sign. I haven't really had any calls with them.
Read full review of Lucidchart »
Scott Rogers
Director of Strategic Accounts at a marketing services firm
I don't know that I have ever really used the formal technical support. I have used the documentation on it, where I...
Read full review of Lucidchart »
David Deutsch
Creative Director at Deutsch Creative
They are very responsive. That is really the most important thing to a software user - if you have a problem with the...
Read full review of Lucidspark »
Sankalp Nigam
Software Engineer at a tech services company
I have not had to use their technical support yet.
Read full review of Lucidchart »
Anonymous User
Chief Operating Officers at Work Pillars
The product is so straightforward that I didn't need to contact technical support.
Read full review of Lucidchart »
Anonymous User
Change Analyst at a leisure / travel company
Lucidchart is easy to use so I haven't needed to contact technical support yet.
Read full review of Lucidchart »
Sivaprakasam Gnanam
Product Designer at a tech services company
I have not been in contact with technical support.
Read full review of Lucidchart »
Anonymous User
Business Analyst at a real estate/law firm
I have never used their technical support.
Read full review of Lucidchart »
Jordan Rich
Product Manager at Foundry Payments
We have not used their technical support.
Read full review of Lucidchart »
Frederic Pascalon
Enterprise Architect at a computer software company
I have not had to use their technical support.
Read full review of Lucidchart »
Anonymous User
Software Tester at a tech vendor
The voice of the community has been heard and taken into account, while improving Lucidchart.
Read full review of Lucidchart »
Anonymous User
CEO at a consultancy
The communication with sales has been pretty poor. They have been spotty in terms of response. So far, that has been...
Read full review of Lucidchart »
Maryam S Waris
Customer Success Manager at a media company
I have not been in contact with technical support.
Read full review of Lucidspark »
Anonymous User
Sr. Database Engineer at a insurance company
I haven't contacted them because I haven't seen any issues. If I need to find something online, there is a huge...
Read full review of Lucidspark »
Anonymous User
Senior Business Analyst at a tech services company
I haven't needed to reach out to technical support. I only had a call from the account manager, and that was really...
Read full review of Lucidchart »
Anonymous User
Devops Engineer at a tech vendor
Lucidchart's customer support is good. On a scale of one to ten, I would rate the customer support a five.
Read full review of Lucidchart »
Anonymous User
Consultant at a financial services firm
I have not had a need to contact technical support.
Read full review of Lucidspark »
Zachariah
Continuous Improvement Manager at a consumer goods company
I have not needed to use the technical support yet. I've not had any major issues.
Read full review of Lucidchart »
Yun Oh
Game Designer at a computer software company
I have not used the technical support.
Read full review of Lucidchart »
Anonymous User
People Performance & Culture - Generalist at a computer software company
It is pretty good. They were videos available for any questions that I had while I was using the solution. I'm more...
Read full review of Lucidchart »
Carissa Tjia
Business Development Representative at a tech vendor
I have never interacted with their technical support.
Read full review of Lucidchart »
Anonymous User
Product Designer at a financial services firm
I've never had to engage with their tech support but there seems to be a lot of resources.
Read full review of Lucidspark »

Review 1 of 30

Alton Thibodeaux
Data Warehouse Architect at a healthcare company
I've emailed support and they've always been responsive to me.
Read full review of erwin Data Modeler »
Wesam Qashou
Senior Systems Engineer at Ministry of Awqaf & Islamic Affairs
There is a good support team, and they will support you in finding the time to fix the problem and get the solution....
Read full review of NetVault Plus »
Vadim Kulikov
Senior Engineer at a computer software company
I had some issues with support. It's possible that they were because I wasn't able to respond to some of their requests.
Read full review of Foglight for Databases »
Jalagam Krishnan
Senior Database Administrator at SMC Squared India
From one to ten, I would rate the technical support of Foglight for Databases a ten because they respond effectively,...
Read full review of Foglight for Databases »
Muhammad Waseem
Works at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of KACE Systems Management Appliance (SMA) »
RicardoGarcia1
Avocat at Star Boxes India Pvt Ltd
The customer service is very good, providing quick customer support in Spanish.
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Security Systems Integrator at a tech services company
They have very good customer support and technical solutions. When I have a little issue, I call them and they fix it...
Read full review of KACE Systems Management Appliance (SMA) »
Maria Durichek
Senior Technical Consultant at a tech services company
The support provided is excellent. Response times are typically within the hour, and the support team is highly...
Read full review of On Demand Migration »
AlexOltean
Technical architect at a manufacturing company
We have contacted technical support and they've been very good.
Read full review of NetVault Plus »
Christian Städtler
IT Manager at a educational organization
The technical support has these pages, subpages, etc. If we can't find it on the Internet, then we go through...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Architecture Portfolio Manager at a financial services firm
Technical support is good.
Read full review of erwin Evolve »
Anonymous User
Sr. Data Engineer at a healthcare company
The problem is that our issues are related to interfacing erwin Data Modeler with the Hadoop Hive environments. The...
Read full review of erwin Data Modeler »
Chris Lomas
Deputy Lead Volunteer at West Lancashire Scouts
Technical support is excellent. We just used the regular support services.
Read full review of On Demand Migration »
Anonymous User
Works
I can call them anytime, and they also have online support with a good user community that helps support you and...
Read full review of Toad Data Point »
VIJAY VERMA
IT Manager at Akums Drugs & Pharmaceuticals Ltd.
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of NetVault Plus »
Anonymous User
IT Administrator at a construction company
We have a support contract with them. If there is a critical issue, I can call them and talk to somebody. The...
Read full review of KACE Systems Management Appliance (SMA) »
Ujwal Sawant
Technical Manager at Optimistic Technology Solutions Pvt Ltd
The technical support team takes a lot of time to resolve issues. One of our cases has been pending for three months....
Read full review of NetVault Plus »
Anonymous User
Solution Architect at a pharma/biotech company
We have used the technical support several times. It's really different based on the complexity of the task. Usually,...
Read full review of erwin Data Intelligence »
Jose Luis Leon
Data Management & Automation Manager at a consultancy
The technical support is good. They are highly skilled.
Read full review of erwin Data Modeler »
Bobby Wood
Sr. Network Server Administrator at Southern Farm Bureau Casualty Insurance Company of Arkansas
When it comes to opening a service ticket or a support ticket through KACE with Quest, it's one of those that I don't...
Read full review of KACE Systems Management Appliance (SMA) »
Calvin Hilgenstock
System Administrator at a wholesaler/distributor
The support team consists of three or five people, with three very good people and two people who are not helpful. I...
Read full review of QoreStor »
Anonymous User
PeopleSoft Administrator at a educational organization
Customer Service: The level of customer service has been great to date. Response time and the ability understand the...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Problem Analyst
Support is always available and we received good onsite training from a Dell representative, but with business this...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Senior Solution Architect at a tech services company
I used them in the past. It was about 10 years ago, and it was very good back then. I haven't had to contact them. It...
Read full review of Spotlight »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Sales & Operations Planning Manager at a retailer
Their technical support is one of the excellent points of the company. Technical support has been A-plus-plus, five...
Read full review of Foglight for Databases »
Pam Rivera
Independent Consultant at a tech consulting company
The technical support was always very responsive. It was just the tool itself that we just found too difficult to...
Read full review of erwin Evolve »
Anonymous User
Consultant at a healthcare company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of Toad Data Modeler »
Anonymous User
IT Analyst at a financial services firm
I've never had to open a case with support.
Read full review of Quest Foglight for APM [EOL] »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.