Compare ManageEngine vs Veeam Software

ManageEngine

Based on 364 reviews.

Veeam Software

Based on 599 reviews.

Latest Research

Buyer's Guide

ManageEngine Applications Manager vs. Veeam Data Platform

December 2025

Veeam Data Platform vs. ManageEngine Applications Manager

Updated: December 2025

Buyer's Guide

ManageEngine Applications Manager vs. Veeam Data Platform

December 2025

ManageEngine Applications Manager vs. Veeam Data Platform

Updated: December 2025

Sample Customers

ManageEngine Applications Manager

Certis Europe, Financial Domain, SaaS Office Suite, On Demand TV, Parliament's IT Systems, Sastra Technologies, UniServity

Popular Solutions

ManageEngine ServiceDesk Plus

16 reviews

ManageEngine Endpoint Central

15 reviews

ManageEngine OpManager

11 reviews

Veeam Data Platform

36 reviews

Veeam Data Cloud for Microsoft 365

15 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Computer Software Company

10%

Manufacturing Company

Financial Services Firm

Government

Computer Software Company

12%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Md Abdul Hakim
System Engineer at a tech services company
Overview ManageEngine Log360 serves as a comprehensive log management solution designed to provide organizations with...
Read full review of ManageEngine Log360 »
Mostafiz Miah
Sr. Presales & Technical Lead at a comms service provider
My main use case for ManageEngine ServiceDesk Plus is to record the day-to-day customer requests and incidents or any...
Read full review of ManageEngine ServiceDesk Plus »
Aneesh Mangla
General Consultant at a tech services company
ManageEngine NetFlow Analyzer is an essential piece for anyone who wants to monitor their network because network...
Read full review of ManageEngine NetFlow Analyzer »
Charles A
Deputy Director at a healthcare company
We are using ManageEngine OpManager, password manager, desktops and endpoint management, and the services plus and a...
Read full review of ManageEngine OpManager »
SahilRana
Manager - IT at a financial services firm
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Pranav Telang
Lead Architect at a comms service provider
The environments we work with for Veeam Backup for AWS include almost 1500 EC2 instances, so it was an enterprise...
Read full review of Veeam Backup for AWS »
JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

Charles A
Deputy Director at a healthcare company
The support is there. If any issues arise, we contact them, and the ManageEngine team provides the support.
Read full review of ManageEngine Endpoint Central »
Alaa Abulail
Information Technology Manager at a tech services company
I would rate the tech support a ten out of ten. The support team has impressive response times and provides effective...
Read full review of ManageEngine OpManager »
Oamen Okhilua
CEO at a retailer
I rate the technical support a ten out of ten. We have contacted them and have annual license renewals and...
Read full review of ManageEngine ServiceDesk Plus »
Karthik G
Enterprise Pre-sales Specialist at a manufacturing company
I would give ManageEngine support 10 out of 10 because they've been helpful in terms of integrations. If there is an...
Read full review of ManageEngine ADAudit Plus »
Md Abdul Hakim
System Engineer at a tech services company
Their support is very efficient. We have deployed between thirty and forty products, particularly for enterprise...
Read full review of ManageEngine ADAudit Plus »
Hoa-Nguyen
Head Of Finance - Digital Venture at a transportation company
The technical support for ManageEngine is very good, and I would rate it a seven out of ten.
Read full review of ManageEngine Firewall Analyzer »
Bhavani Prasad Paragi
General Manager at a tech vendor
Recent improvements in customer support are noted, with better responsiveness and support quality experienced in the...
Read full review of ManageEngine Applications Manager »
Prasanthraj PN
Sales Director at a tech company
I am happy with the solution's technical support.
Read full review of ManageEngine PAM360 »
PradeepKumar12
Team Lead at a comms service provider
Technical support is quite good but they are not very quick to respond. It takes time to resolve the ticket.
Read full review of ManageEngine ServiceDesk Plus »
Gabriel Clement
Lead IT Security and Remediation at a financial services firm
The support provided by ManageEngine Log360 is fantastic.
Read full review of ManageEngine Log360 »
Istyak Ahmad
Security specialist at a computer software company
OpManager technical support is good. I would give them a ten out of ten.
Read full review of ManageEngine OpManager »
Istyak Ahmad
Security specialist at a computer software company
The support for the product is very good. They provided us the link for the product, we started the Windows server,...
Read full review of ManageEngine OpManager »
Christian-Torres
Desktop Engineer
The technical support team is good.
Read full review of ManageEngine IT Asset Management »
Anonymous User
CIO at a venture capital & private equity firm
Technical support isn't the best. We're in South Africa, and most of the support team is in the US or the UK.
Read full review of ManageEngine OpManager »
William Cochran
Senior Systems Engineer at a construction company
When we had to reach out to the solution's technical support, they were happy to work with us, and you can have a...
Read full review of ManageEngine ADAudit Plus »
Buddhika Subasinghe
Senior Engineer - Network & Security at a tech consulting company
I would give nine points out of ten for ManageEngine OpManager's technical support.
Read full review of ManageEngine OpManager »
AlexiaChristofi
Customer Success Leader at a manufacturing company
There is good technical support from ManageEngine ServiceDesk Plus. I rate them a ten out of ten.
Read full review of ManageEngine ServiceDesk Plus »
Chandraprakash Velmurugan
Project Leader - Release & Deployment at a tech services company
We opened a technical support ticket we used on the initial setup date and the response was very quick. They have...
Read full review of ManageEngine Applications Manager »
Syed Mohammed Wasi
Technical Consultant at a government
Technical support for this solution is fine. However, it is very hard to reach level one. Level two and three are ok,...
Read full review of ManageEngine OpManager »
QuyVan
Technical Consultant at a tech consulting company
For ManageEngine NetFlow Analyzer, we usually use two channels: chat or email, and the support team responds very...
Read full review of ManageEngine NetFlow Analyzer »
Anonymous User
Technical Support at a computer software company
Technical support is very excellent actually.
Read full review of ManageEngine PAM360 »
Anonymous User
Senior IT Support Analyst at a healthcare company
We have tickets in to get it fixed but we are not having a lot of luck.
Read full review of ManageEngine Log360 »
Kamal-Patel
Software Engineer at a computer software company
The ManageEngine technical support team deserves a rating of ten out of ten because we receive up-to-date support.
Read full review of ManageEngine ServiceDesk Plus »
YassiaSavadogo
Network security architect at a government
The ManageEngine technical support team is very available.
Read full review of ManageEngine OpManager »
Anonymous User
Information Security Manager at a tech services company
Technical support, so far, has been very responsive. We had an issue once related to adding indexes to patch agents...
Read full review of ManageEngine Patch Manager Plus »
Kris S, MIITP CITPNZ
Product Manager at a tech services company
Customer service is very knowledgeable. There is no doubt about it because ManageEngine's workforce has been built...
Read full review of ManageEngine Desktop Central MSP [EOL] »
Mohammed-Samir
Solutions Consultant at a computer software company
I would rate technical support from ManageEngine an eight for the paid version and a five for the free version. The...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Diretor Sistemas de Informação (CIO/CTO)
10 out of 10. They are superb technically, and their development listens to customers.
Read full review of ManageEngine OpManager »
Anonymous User
Senior Manager, Customer Services and Operational Support at a tech services company
Technical support is good. We have received very good support from them.
Read full review of ManageEngine ServiceDesk Plus »
Srijith Chandran
Senior Manager at a consultancy
The support we get from ManageEngine is good.
Read full review of ManageEngine Vulnerability Manager Plus »

Review 1 of 30

Salem Suljic
System Technician at a comms service provider
Veeam has a great tech support team.
Read full review of Veeam Data Cloud for Microsoft 365 »
Yahya Hossam
Network Consulting Engineer at a tech services company
We have faced several issues with Acronis because their support hasn't been as helpful compared to Veeam Data...
Read full review of Veeam Data Platform »
Tasos Skaltsas
IT Systems Engineer at a maritime company
The technical support is very good. The one or two times that we needed something from technical support, they...
Read full review of Veeam Data Platform »
Muhammad Ibtehaj
Senior Technical Pre-Sales Manager at a comms service provider
We have salespeople and technical people we can call or email. If we have a question, usually in the first tier it...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Backup Engineer at a tech services company
We're very satisfied with the technical support.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Senior Infrastructure Engineer at a financial services firm
Technical support is excellent.
Read full review of Veeam Data Platform »
Hairulnizam .
Solutions Consultant at a tech services company
Technical support is okay. They are the same as other technical support systems all over the world where you go to...
Read full review of Veeam Data Cloud for Microsoft 365 »
KimYong Lim
Senior System Administrator at a manufacturing company
I would rate Veeam ONE's technical support a four out of five.
Read full review of Veeam Data Platform »
Anonymous User
Sr. security/system engineer at a media company
Customer Service: It is very good. Technical Support: Technical support is also very good.
Read full review of Veeam Data Platform »
Computescience67
Computer Scientist at a tech services company
I have not had any reason to contact technical support. As far as I know and from what I hear they're really good at...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Network Administrator at a educational organization
Customer Service: We purchased our product threw a third party and the need for customer service interaction has not...
Read full review of Veeam Data Platform »
Anonymous User
IT Admin at a financial services firm
Customer service is awesome.
Read full review of Veeam Data Platform »
Anonymous User
Senior Infrastructure Engineer at a government
Sometimes it can be a bit slow to get assistance as we don't have production support. We just have the normal...
Read full review of Veeam Data Platform »
Joy Opiniano
IT Data Center Infrastructure Technical Team Lead at a healthcare company
We haven't opened a case with Veeam. We are trained, all of us. So, we don't open cases, but if we're going to...
Read full review of Veeam Agent for Linux [EOL] »
Anonymous User
IT Manager at a tech services company
We've been in touch with technical support. We have our own line that we can call if we have any issues. It's very...
Read full review of Veeam Cloud Connect [EOL] »
Barnabas Malárovits
System integration administator at a university
We have contacted Veeam’s support partners regarding technical issues.
Read full review of Veeam Backup for Google Cloud »
David Dotan Sofer
CTO at a tech consulting company
The support team Veeam can be available 24 hours a day seven days a week depending on your license agreement....
Read full review of Veeam Data Platform »
Ola Zaher
Head manager at a real estate/law firm
The solution's technical support is good. They respond within a 20-hour timeframe. The issue that comes up with them...
Read full review of Veeam Data Platform »
Ibrahim Hasan
Sales Manager at a computer software company
The technical support is good.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
Sr.Solutions Architect -IT Infra & Cloud Technologies at a tech services company
I have not contacted the technical support.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Chief Technology Officer at a computer software company
We needed some technical support at the start. It was good. Here in Brazil, they are from Brazil and they have helped...
Read full review of Veeam Data Platform »
Anonymous User
Director of IT Operations and Infrastructure at a insurance company
We have contacted the support and they are very good.
Read full review of Veeam Data Platform »
Anonymous User
Directeur service informatique at a comms service provider
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need...
Read full review of Veeam Data Platform »
Vincent Ho
System Director at a tech services company
We are satisfied with their technical support. I would rate it very highly as we keep using it regularly.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Senior Systems Engineer at a tech vendor
I didn't use the technical support directly, but the guys reporting to me did. I believe they were fairly...
Read full review of Veeam Data Platform »
Likesh Shrestha
System Administrator at a financial services firm
Technical support is good. It's awesome. Still, we can't get the right solution at the right time. If I'm asking...
Read full review of Veeam Data Platform »
PhadimaMaruma
IT Technician at a government
We did have a reason to call the tech support line once and they really helped us out. They did not waste time...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
RetiredITprof67
IT Professional at a tech services company
I am not very impressed by the technical support I received when I had an issue.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
EmanueleGnali
Owner at a tech services company
The technical support is responsive and every time I have contacted them I received a quick and definitive solution...
Read full review of Veeam Data Platform »
Anonymous User
Architect
5/5. Good Pre-sales and sales team. Always available (and fast) when needed.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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