Compare ManageEngine vs Veeam Software

Business & Legal Resources Inc., Ohio Department of Developmental Disabilities, Alliance Healthcare, Poulin Grain Inc., Linear Technology, Northwestern University, ARKEMA, Sogegross, City of Lynchburg

Popular Solutions

ManageEngine ServiceDesk Plus

17 reviews

ManageEngine Endpoint Central

18 reviews

ManageEngine OpManager

15 reviews

Veeam Data Platform

66 reviews

Veeam Data Cloud for Microsoft 365

17 reviews

Veeam Agent for Microsoft Windows [EOL]

1 reviews

Top Industries

Educational Organization

32%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

16%

Manufacturing Company

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anil Rao
Vice President Delivery & Operations at Rezilyens
We primarily use ManageEngine ServiceDesk Plus to define and manage use cases. Compared to ServiceNow, it serves as a...
Read full review of ManageEngine ServiceDesk Plus »
Tanveer Khalid
Technical Consultant at Kidan
I use this tool for monitoring and managing our network infrastructure. It helps us keep track of our entire setup...
Read full review of ManageEngine Site24x7 »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
We started using Microsoft Azure a couple of years ago, and now we're trying to use some management task manager...
Read full review of ManageEngine IT Asset Management »
Abrar Hussain Khan
Technology Lead at GMG
I use the solution to validate systems that are not patched and ensure security compliance. I conduct regular checks...
Read full review of ManageEngine Patch Manager Plus »
SahilRana
Manager - IT at Milliman
We primarily use ManageEngine Endpoint Central for patch management. We still have around 300 servers, all of them...
Read full review of ManageEngine Endpoint Central »

Review 1 of 5

Edward Hore
L3 Infrastructure Engineer at Specsavers
We use Veeam Data to back up our VMware infrastructure.
Read full review of Veeam Data Platform »
Thushara Bandara
Software Engineer at JKIT
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
The solution is an agent. It can be used to back up almost from Windows Servers 2008 up to Service Pack 1, up until...
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect [EOL] »
Juan Paredes
President at Megasetec
My primary use case for Veeam Backup for AWS ( /products/veeam-backup-for-aws-reviews ) is to provide backup...
Read full review of Veeam Backup for AWS »

Review 1 of 5

Customer Service

ArunKumar1
IT Administrator at a healthcare company
I have not used the support from ManageEngine ServiceDesk Plus. Whenever there is any problem then I search online....
Read full review of ManageEngine ServiceDesk Plus »
VENKATESHREDDY
Associate IT Director at Diligent Global
I found the support for ManageEngine OpManager fantastic. I've called the support team several times, and the team...
Read full review of ManageEngine OpManager »
Abbasi Poonawala
Chief Enterprise Architect at a financial services firm
I am quite satisfied with the customer support. They have bigger support teams available and the routing to the...
Read full review of ManageEngine Endpoint Central »
Rakhul K
System Admin-Network Engineer at Macrosoft
We haven't needed any support but I think everything is available on YouTube.
Read full review of ManageEngine Endpoint Central »
Alaa Abulail
Information Technology Manager at Crif Jordan
I would rate the tech support a ten out of ten. The support team has impressive response times and provides effective...
Read full review of ManageEngine OpManager »
Stephen Naval
Sr Manager IT Infrastructure & Tech Development at a non-tech company
Support has been okay so far. It really depends on the staff person and whether they are proactive with regard to...
Read full review of ManageEngine ADManager Plus »
Donathon Ong
Head of Infrastructure at a financial services firm
Customer service is excellent, rated at ten out of ten. Technical support includes first-call resolution, meaning...
Read full review of ManageEngine ServiceDesk Plus »
Bhavani Prasad Paragi
General Manager at Qwikcilver
Recent improvements in customer support are noted, with better responsiveness and support quality experienced in the...
Read full review of ManageEngine Applications Manager »
Md Abdul Hakim
System Engineer at Corporate Projukti Limited
The support system is very good. We don't encounter any horrible issues, and it is well handled.
Read full review of ManageEngine EventLog Analyzer »
Charles A
Deputy Director at Access Healthcare Services Pvt Ltd
The support is there. If any issues arise, we contact them, and the ManageEngine team provides the support.
Read full review of ManageEngine Endpoint Central »
Waleed Omar
Information Security Specialist at Arab Open University
Technical support quality should be increased. Their response time could be quicker. Overall, I would rate them a seven.
Read full review of ManageEngine ServiceDesk Plus »
Elgin Smith
CTO
The solution's technical support is excellent. The technical support has been able to assist if needed, simply with...
Read full review of ManageEngine ADManager Plus »
Edgar Serrano
Director of Information Technology at ST ANNES MATERNITY HOME
Technical support is poor. Sometimes I needed to look for my own solution on my own time as support was not able to...
Read full review of ManageEngine Endpoint Central »
Anonymous User
CIO at ECGC LTD.
Our experience with the technical support for ManageEngine EventLog Analyzer was very good. They understood our...
Read full review of ManageEngine EventLog Analyzer »
Bill Lamon
Information Technology Manager at B&I Contractors
The technical support is hit-or-miss. Sometimes you get somebody who really knows what they are doing and can solve...
Read full review of ManageEngine ADSelfService Plus »
MohammedShaheer
IT Administrator at Qatar Diyar
We have had the opportunity to evaluate the company's customer support. They are very good and approach the concepts...
Read full review of ManageEngine ADAudit Plus »
AmerSyed
Infrastructure Lead at Dar Global
I require support from time to time and usually write to them for assistance. While they are generally good, there...
Read full review of ManageEngine Endpoint Central »
QuyVan
Technical Consultant at FPT Telecom
The technical support is good and helpful.
Read full review of ManageEngine ServiceDesk Plus »
Esmahan Mohamed Ramadan
Engineer at a financial services firm

Read full review of ManageEngine PAM360 »
Abrar Hussain Khan
Technology Lead at GMG
Online technical support is far better than partner support. Overall, I would rate the support as an eight out of ten.
Read full review of ManageEngine IT Asset Management »
Anonymous User
Senior Presales/Business Developement at a tech vendor
The technical support for ManageEngine is average. I rate the technical support a five or six out of ten. The support...
Read full review of ManageEngine Applications Manager »
Anonymous User
National IT Support Head at a construction company
We did not need much support, except on a few occasions. I would give technical support a rating of 9/10.
Read full review of ManageEngine ServiceDesk Plus »
Varun R
IT specialist at Groww
The support isn't as good as it could be. We need it to be better. When we send requests, we find it takes too much...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Network Administrator at a financial services firm
3/10 - They have messed up our licensing the last three times we needed to purchase additional licenses. Also, they...
Read full review of ManageEngine Endpoint Central »
Anonymous User
Technical Support at a computer software company
Technical support is very excellent actually.
Read full review of ManageEngine PAM360 »
Anonymous User
Senior System Specialist at a tech services company
We used the technical support a couple of times and were very pleased. It worked well.
Read full review of ManageEngine Password Manager Pro »
Anonymous User
Product Manager at a tech services company
We use technical support at times, especially when there is a new release. Sometimes we need remote support from the...
Read full review of ManageEngine OpManager »
Rio Satriyo
Solution Consultant at a tech services company
I have never contacted the support.
Read full review of ManageEngine Applications Manager »
Anonymous User
Sr Engineer Administrator at a university
They should have a more global support channel.
Read full review of ManageEngine Endpoint Central »
William Cochran
Senior Systems Engineer at Accurate Corrosion Control, Inc.
ManageEngine's tech support is really good. I didn't call them. I just emailed them, and they responded within an hour.
Read full review of ManageEngine ADSelfService Plus »

Review 1 of 30

Paola Haro
Pre-Sales Engineer at COMGSP S.A
I have had a great experience with their support team. They are highly professional, knowledgeable, and always...
Read full review of Veeam Data Platform »
Mishal Manzoor
System Engineer at Global Business Solutions
The technical support team is fast, knowledgeable and customer -friendly.
Read full review of Veeam Data Platform »
DJIBRINE AGADJI
Ingénieur systèmes et réseaux at e-services
The support is good.
Read full review of Veeam Data Platform »
WilmerRodriguez
Account Manager at BGH
The technical support is so helpful because the team is in the USA and the people are fast. We get answers fast and...
Read full review of Veeam Data Platform »
Humberto Tahara
Senior Solution Architect Pre-Sales at Invent Cloud Soluções em Tecnologias Ltda
We have a support team in Brazil, and I know the people there. They provide excellent support in Portuguese, which is...
Read full review of Veeam Backup for Google Cloud »
Ratnodeep Roy
Lead Consultant at Stratogent
I would rate its technical support services ten out of ten.
Read full review of Veeam Data Platform »
Syed Abid
Snr. Infrastructure Architect at LogicEra
Veeam's technical support is very good. I also like that we have public learning resources such as live session...
Read full review of Veeam Data Platform »
Mark Torpy
Data Protection Specialist at Tech Mahindra Limited
Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and...
Read full review of Veeam Data Platform »
Anonymous User
Assistant Manager at a comms service provider
We are satisfied with the technical support.
Read full review of Veeam Data Platform »
Serhii-Arkhipov
Solution Sales Specialist at Promise Group
Customer service and support are responsive, careful, and attentive. Though not necessarily always helpful, they do...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
IT Director at a manufacturing company
If we need support, we call the Veeam branch office in our country.
Read full review of Veeam Data Platform »
Anonymous User
Systems Engineer at a financial services firm
I need to give them 10/10. All the cases are resolved in the time they give.
Read full review of Veeam Data Platform »
Anonymous User
Senior Systems Support Analyst at a government
Customer Service: Support has been phenomenal when I have needed it and I have always been able to resolve my issue...
Read full review of Veeam Data Platform »
Anonymous User
System Engineer at a healthcare company
Customer Service: It's excellent. Technical Support: It's just below excellent.
Read full review of Veeam Data Platform »
Anonymous User
IT manager at a wholesaler/distributor
Customer Service: 5/5 Technical Support: 5/5
Read full review of Veeam Data Platform »
Anonymous User
Works at a comms service provider
Customer Service: Good Technical Support: Good
Read full review of Veeam Data Platform »
Anonymous User
Pre Sales Manager at a tech services company
I would rate the technical support a a seven out of 10.
Read full review of Veeam Data Platform »
Anonymous User
Software Technology Specialist at a tech services company
The technical support from Veeam is very good.
Read full review of Veeam Data Platform »
Shay Hyams
Pre-sales Engineer at Dorcom
Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Network Manager at a logistics company
Veeam customer service and technical support have been fantastic. They’ve been very responsive, very professional,...
Read full review of Veeam Data Platform »
Anonymous User
Solutions Architect at a comms service provider
The customer service and support are very good. It's one of Veeam's key distinguishing points. So long as you...
Read full review of Veeam Data Platform »
Enayat Galsulkar
Senior Information Security Consultant at Future Telecom
Customer support should be improved.
Read full review of Veeam Data Platform »
JoseRamirez1
Solution Architect at LODES Consultores
The support of Veeam ONE is good.
Read full review of Veeam Data Platform »
Anonymous User
System and network administrator at a government
Customer Service: I have, 99 % of time, found an answer to my questions or issues through customer services or via...
Read full review of Veeam Data Platform »
Anonymous User
Principal Technology Manager at a financial services firm
Customer Service: I've not really had to deal with Customer service. Technical Support: Again not really had to deal...
Read full review of Veeam Data Platform »
Anonymous User
Network & Communication Engineer
In my case, there is no technical support needed.
Read full review of Veeam Data Platform »
Atul Dond
Sr. Executive Admin at a tech consulting company
We've been satisfied with the level of support we get from technical support. They are helpful and responsive....
Read full review of Veeam Data Platform »
Anonymous User
Solution Architect / Delivery Manager - Salesforce CRM - Tech Mahindra at Tech Mahindra (formerly Mahindra Satyam)
The technical support is quite responsive, and very good. Tickets are within their SLA, and the response time is...
Read full review of Veeam Data Platform »
Anonymous User
Lead Presales at a tech services company
Technical support is good, but I wouldn't rate it more than seven out of ten. Support could be better, but it depends...
Read full review of Veeam Data Platform »
Anonymous User
Technical asst. at a educational organization
We receive very good support from Nutanix.
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.