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ManageEngine IT Asset Management Reviews

Vendor: ManageEngine
4.4 out of 5
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What is ManageEngine IT Asset Management?

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

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ManageEngine IT Asset Management is the #3 ranked solution in top License Management solutions and #8 ranked solution in top IT Asset Management solutions. PeerSpot users give ManageEngine IT Asset Management an average rating of 8.8 out of 10. ManageEngine IT Asset Management is most commonly compared to ServiceNow: ManageEngine IT Asset Management vs ServiceNow. ManageEngine IT Asset Management is popular among the large enterprise segment, accounting for 46% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 10% of all views.
Buyer's Guide
ManageEngine IT Asset Management
August 2025
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Helped 866,218 peers since 2012

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ManageEngine IT Asset Management mindshare

Product category:
IT Asset Management
As of August 2025, the mindshare of ManageEngine IT Asset Management in the IT Asset Management category stands at 6.5%, up from 4.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
ManageEngine IT Asset Management6.5%
ServiceNow20.4%
Lansweeper11.5%
Other61.6%
IT Asset Management

PeerResearch reports based on ManageEngine IT Asset Management reviews

TypeTitleDate
CategoryIT Asset ManagementAug 29, 2025Download
ProductReviews, tips, and advice from real usersAug 29, 2025Download
ComparisonManageEngine IT Asset Management vs ServiceNowAug 29, 2025Download
ComparisonManageEngine IT Asset Management vs LansweeperAug 29, 2025Download
ComparisonManageEngine IT Asset Management vs BMC Helix DiscoveryAug 29, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.220.4%91%223 interviewsAdd to research
Qualys VMDR4.13.2%94%94 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

ManageEngine IT Asset Management's notable features include auto-discovery MDM patch management warranty and contract management license expiration tracking and seamless integration with financial systems. Custom templates enhance tracking of assets budgets and warranties. The help desk efficiently organizes tickets across departments. Users value robust inventory features and reporting on asset changes proactive IT asset planning and simplified asset visibility. Each module is user-friendly and customizable to align with organizational needs ensuring streamlined operations.
  • "As far as IT Asset Management is concerned, I would rate it at ten out of ten."
  • "The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
  • "The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."

Room for Improvement

ManageEngine IT Asset Management users highlight the need for improved management of non-discoverable assets, especially in bulk allocations. They express a desire for better responses from ManageEngine, automated asset lifecycle management, and features like barcode scanning and QR code functionality. They also note challenges with the change management tool's user-friendliness, wish for a comprehensive technician license, and point out version discrepancies in the online knowledge base.
  • "I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
  • "I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
  • "I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."

Pricing

Many users find ManageEngine IT Asset Management's pricing reasonable and competitive, especially for enterprises utilizing multiple products within its suite. With costs approximately ten to eleven thousand annually for 5,000 licenses, the pricing is transparent, affordable, and often includes support. The licensing model, based on the number of nodes, is well-received, with opportunities for discounts available upon request. Companies appreciate the solution's value, with no hidden charges reported.
  • "Its price is reasonable, but I wish it was lower."

Popular Use Cases

Companies use ManageEngine IT Asset Management for advanced asset tracking, ensuring asset visibility and integration with service desk platforms. Primary applications include managing warranty periods, license expirations, enterprise OS patching, and network device monitoring. The tool provides a unified console for continuous performance metrics and enables users to track IT certifications. Many also prefer the cloud version for maintenance and patching benefits.

Service and Support

ManageEngine IT Asset Management's customer service is generally rated positively. Feedback indicates satisfactory, good, and occasionally great support with a rating between seven and eight out of ten. Users mention technical assistance is decent but suggest speed improvements. Some note that the response time varies, typically within a few hours. Online support is preferred over partner assistance. While requirements for support are described as complex, users largely find the service effective and helpful.

Deployment

Many users found ManageEngine IT Asset Management's initial setup to be easy and straightforward, comparing favorably to other platforms like Service Desk Plus. They highlighted the simplicity of the installation process, which involves executing the installation file and following on-screen instructions. Some noted a slight complexity within the console due to numerous options but emphasized that this is more of a user issue. The process generally took about a week to complete.

Scalability

For scalability, opinions on ManageEngine IT Asset Management indicate both positive views and potential challenges. Some anticipate issues as databases grow on-prem, prompting consideration of cloud migration. Many affirm excellent scalability, with the capability to handle significant volumes efficiently. Testing phases show promising user experiences with plans for expansion. Redundancy features and rating scores highlight the robust scaling abilities, managing high ticket volumes effectively, and adapting efficiently across various environments.

Stability

ManageEngine IT Asset Management is described as highly stable by users. While some operational challenges like agent reporting and service issues during upgrades are noted, users rate stability highly, often nine out of ten. The system's capability to integrate feedback and resolve issues is appreciated. Despite minor difficulties such as fraud blocking, many consider the ITSM tool the most stable offering from ManageEngine.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our ManageEngine IT Asset Management Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
By reviewers
By visitors reading reviews
Company SizeCount
Small Business61
Midsize Enterprise65
Large Enterprise107
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
10%
Healthcare Company
10%
Government
10%
Computer Software Company
8%
Retailer
6%
Energy/Utilities Company
4%
Comms Service Provider
4%
Insurance Company
4%
Pharma/Biotech Company
3%
Media Company
3%
Manufacturing Company
3%
Real Estate/Law Firm
3%
University
3%
Construction Company
3%
Legal Firm
3%
Outsourcing Company
3%
Wholesaler/Distributor
2%
Educational Organization
2%
Agriculture
2%
Non Profit
2%
Recreational Facilities/Services Company
2%
Performing Arts
1%
Marketing Services Firm
1%
Consumer Goods Company
1%
Hospitality Company
1%
Maritime Company
1%
Transportation Company
1%

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ManageEngine IT Asset Management customers

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Product Categories

Product Categories
IT Asset Management
License Management

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ManageEngine IT Asset Management Reviews Summary
Author infoRatingReview Summary
System Engineer at Corporate Projukti Limited4.0I've been using ManageEngine IT Asset Management for managing tasks alongside Microsoft Azure. It's a smart and stable automation system that's user-friendly and requires minimal adjustments. However, it would benefit from adding barcode features for better usability.
Technical Consultant at alnafitha IT4.0I use ManageEngine OpManager mainly for network monitoring, benefiting from its unified console access and help desk feature. It's affordable, intuitive, and offers substantial ROI, though a user guide for first-timers and translation capabilities would enhance it.
IT infra Admin at synu4.5I've used ManageEngine IT Asset Management on-premises for six months; it's feature-rich and customizable, though some documentation is outdated. Setup was easy but complex to navigate, and support requires multiple details. Overall, I rate it 9 out of 10.
Technology Manager at a computer software company with 201-500 employees5.0I recommend ManageEngine IT Asset Management for various industries needing asset management due to its inventory and reporting features. Although no improvements are currently necessary, potential enhancements like QR code functionality could add value. Local support and cost are crucial considerations.
Technology Lead at GMG4.0My primary use of ManageEngine IT Asset Management is for comprehensive asset visibility, integrating with the service desk for seamless ticket management. Features like custom templates aid asset management, although improvements are needed in licensing and reporting for remote users.
Vice President Delivery & Operations at Rezilyens4.5We use ManageEngine IT Asset Management for multitenant operations to manage warranty periods, license tracking, and os patches. It's valuable for financial integration but needs faster response times and enhanced automation, including AI integration and automated location updates.
Head of IT at a computer software company with 11-50 employees4.0No summary available
Desktop Engineer at Arcade TI5.0I find ManageEngine IT Asset Management valuable for its MDM, patch management, and deployment features. However, there is room for improvement in the engineering area. Overall, I have not used or considered any other solutions, nor have I utilized a cloud provider.