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BMC Helix Discovery vs ManageEngine IT Asset Management comparison

BMC Helix and ManageEngine are both solutions in the IT Asset Management category. BMC Helix is ranked #5 with an average rating of 8.4, while ManageEngine is ranked #8 with an average rating of 8.6. BMC Helix holds a 4.9% mindshare in IAM, compared to ManageEngine’s 4.3% mindshare. Additionally, 88% of BMC Helix users are willing to recommend the solution, compared to 100% of ManageEngine users who would recommend it.
BMC Helix Discovery
Read 29 BMC Helix Discovery reviews
  • 2,209 Views
  • 2,165 Comparison Views
88% willing to recommend
ManageEngine IT Asset Manag...
Read 9 ManageEngine IT Asset Management reviews
  • 1,527 Views
  • 1,298 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

ManageEngine IT Asset Management and BMC Helix Discovery are competing in the IT asset and discovery solutions category. BMC Helix Discovery seems to have the upper hand, with its advanced discovery capabilities making it highly valued for large organizations.

Features: ManageEngine IT Asset Management offers comprehensive asset tracking, integrated ticketing, and compliance management. It also provides device patches, license expiration tracking, and integration with finance systems for depreciation. BMC Helix Discovery stands out with automated service mapping, dynamic service modeling, and extensive application mapping. It is agentless, ensuring non-intrusive discovery of IT infrastructure.

Room for Improvement: ManageEngine IT Asset Management could enhance its deployment flexibility by offering more cloud-native solutions and expand its discovery automation capabilities. Additionally, improving the UI for easier asset management will be beneficial. BMC Helix Discovery can improve its pricing model to make it more accessible for smaller enterprises, enhance support personalization, and increase integration capabilities beyond current platforms.

Ease of Deployment and Customer Service: BMC Helix Discovery employs a cloud-native deployment model, allowing quick implementations without extensive infrastructure. In contrast, ManageEngine IT Asset Management is deployed on-premises, requiring more setup time but providing personalized customer service support. BMC relies on self-service resources and community forums.

Pricing and ROI: ManageEngine IT Asset Management is known for its lower setup costs, making it an affordable choice for small to medium enterprises, offering good ROI in affordability. BMC Helix Discovery's higher cost comes with significant ROI for larger organizations due to its detailed and automated infrastructure insights, justifying the investment with its comprehensive discovery capabilities.

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To learn more, read our detailed BMC Helix Discovery vs. ManageEngine IT Asset Management Report (Updated: January 2026).
Buyer's Guide
BMC Helix Discovery vs. ManageEngine IT Asset Management
January 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Discovery
Ranking in IT Asset Management
5th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
29
Ranking in other categories
No ranking in other categories
ManageEngine IT Asset Manag...
Ranking in IT Asset Management
8th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
9
Ranking in other categories
License Management (1st)
 

Mindshare comparison

As of February 2026, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 4.9%, down from 8.9% compared to the previous year. The mindshare of ManageEngine IT Asset Management is 4.3%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Market Share Distribution
ProductMarket Share (%)
BMC Helix Discovery4.9%
ManageEngine IT Asset Management4.3%
Other90.8%
IT Asset Management
 

Featured Reviews

JP
JonathanPic
Presales Manager at HCLSoftware
Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships
The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.
Read full review
CP
Chandra Pogaru
Technical Consultant at alnafitha IT
Tickets are managed efficiently across departments, ensuring continuous network monitoring
I predominantly use ManageEngine OpManager for network monitoring. Starting from my switches, firewalls, routers, and so on, the main use case is to ensure continuous monitoring of network devices. It provides unified console access, offering live performance metrics and granular details, including…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."
"A valuable feature concerns the ability to integrate with different solutions."
"Weekly reports to management really make our life simple."
"Start anywhere application modelling brings a fantastic opportunity for users to see what is where."
"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."
"The most valuable feature of the solution is its application dependency mapping."
"It now comes with a very flexible deployment solution, whether you want to keep it inside your data center or want to have the cloud, depending on if you're cloud forward or not."
"BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans."
More BMC Helix Discovery pros
"We are satisfied with the product because each module is user-friendly, and we can customize it based on our organization's requirements."
"The most valuable component of the ITSM tool is the help desk due to its organized way of raising tickets."
"As far as IT Asset Management is concerned, I would rate it at ten out of ten."
"It's very smart. I use it with minimal adjustments needed."
"The technical support is great."
"The ability to define custom templates for asset management helps track assets, budgets, warranties, and expiries effectively."
"ManageEngine IT Asset Management helps with guarantee and warranty period management, license expiration tracking, device patches, and integration with our finance system for depreciation and invoicing."
"In my opinion, it is the MDM; patch management and deployment are the valuable features."
More ManageEngine IT Asset Management pros
 

Cons

"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."
"There is still room for improvement in terms of stability."
"It would be nice to see more updates to the solution."
"We would like updates more often."
"There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate."
"An area that can be improved is the IoT."
"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."
"The CMDB could be improved. Getting data from the CMDB is the greatest challenge."
More BMC Helix Discovery cons
"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
"It would be helpful if there were a premium technician license that includes all the suites, eliminating the need to buy separate licenses for each feature."
"The engineering area needs improvement."
"The asset management tool is costly."
"It requires some development to be better, more comfortable, and usable, enhancing customer satisfaction."
"Responses from ManageEngine should be faster."
"I hope it includes barcode features, as barcode scanning and MacAdes cannot currently be mapped with this field."
"I would love to see a digital adoption feature or guide that navigates first-time users through the application, as it is quite complex with many relevant and irrelevant elements."
More ManageEngine IT Asset Management cons
 

Pricing and Cost Advice

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."
"It's not a cheap product. But the benefits it delivers is that it's a fair price."
"The licenses are very complex and quite costly."
"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."
"We have a perpetual license for the solution."
"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."
"The licensing fee is very low."
"The solution offers yearly licenses."
More BMC Helix Discovery pricing and cost advice
"Its price is reasonable, but I wish it was lower."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
10%
Manufacturing Company
10%
Government
9%
Financial Services Firm
11%
Government
10%
Computer Software Company
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise2
Large Enterprise2
 

Questions from the Community

What do you like most about BMC Helix Discovery?
I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...
See all answers
What is your experience regarding pricing and costs for BMC Helix Discovery?
That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...
See all answers
What needs improvement with BMC Helix Discovery?
Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.
See all answers
What is your experience regarding pricing and costs for ManageEngine IT Asset Management?
The pricing of ManageEngine IT Asset Management is publicly available, so customers can verify its fairness. Some companies may request discounts, which ManageEngine can provide. The licensing mode...
See all answers
What needs improvement with ManageEngine IT Asset Management?
When we encounter issues with ManageEngine IT Asset Management, we check the online portal or ChatGPT, and they provide numerous knowledge bases on YouTube and Google. However, the issue is that th...
See all answers
What advice do you have for others considering ManageEngine IT Asset Management?
The pricing of ManageEngine IT Asset Management is handled by the management team, so I am not involved with that aspect. I consider it a stable solution. My overall rating for ManageEngine IT Asse...
See all answers
 

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Product Reports

Buyer's Guide
BMC Helix Discovery
February 2026
BMC Helix Discovery reportDownload BMC Helix Discovery product report
Buyer's Guide
ManageEngine IT Asset Management
January 2026
ManageEngine IT Asset Management reportDownload ManageEngine IT Asset Management product report
 

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping
No data available
 

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them. 

BMC Helix

ManageEngine AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase. AssetExplorer provides you with a number of ways to ensure discovery of all the assets in your network. You can manage software & hardware assets, ensure software license compliance and track purchase orders & contracts - the whole nine yards! AssetExplorer is very easy to install and works right out of the box.

ManageEngine
 

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)
TRA
Buyer's Guide
BMC Helix Discovery vs. ManageEngine IT Asset Management
January 2026
Free Report: BMC Helix Discovery vs. ManageEngine IT Asset Management
Find out what your peers are saying about BMC Helix Discovery vs. ManageEngine IT Asset Management and other solutions. Updated: January 2026.
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