BMC Helix Discovery vs BMC Track-It! comparison

Why PeerSpot?

BMC Helix Discovery and BMC Track-It! are both solutions in the IT Asset Management category. BMC Helix Discovery is ranked #10 with an average rating of 8.3, while BMC Track-It! is ranked #18. Additionally, 88% of BMC Helix Discovery users are willing to recommend the solution, compared to 66% of BMC Track-It! users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and BMC Helix Discovery compete in the IT management category. BMC Helix Discovery has the upper hand with its advanced asset discovery capabilities offering a comprehensive IT asset and dependency mapping solution.

Features: BMC Track-It! includes capabilities like help desk management, ticketing, and asset tracking, providing control over IT service management. BMC Helix Discovery offers automated discovery of physical, virtual, and cloud environments, insights into asset interdependencies, and the ability to integrate with BMC Helix ITSM and ServiceNow ITSM.

Room for Improvement: BMC Track-It! could improve in areas like simplifying setup, enhancing scalability, and refining user interface design. BMC Helix Discovery might focus on enriching reporting features, increasing integration options beyond current ecosystems, and enhancing cost-effectiveness to better compete with other solutions.

Ease of Deployment and Customer Service: BMC Helix Discovery’s deployment is cloud-based, promoting quick deployment and scalability. Its customer service supports integration and assistance. BMC Track-It! being on-premise might require more deployment time and is appreciated for its support in routine help desk operations.

Pricing and ROI: BMC Track-It! offers lower initial setup costs, making it appealing for smaller businesses focusing on budget. BMC Helix Discovery, despite higher setup costs, provides a greater ROI by improving asset management efficiencies and reducing downtime, making it suitable for businesses seeking extensive IT infrastructure insights.

To learn more, read our detailed BMC Helix Discovery vs. BMC Track-It! Report (Updated: September 2026).

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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JonathanPic

Presales Manager at HCLSoftware

Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships

The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"No review content was provided."

"The ease of access and deployment are the most valuable features."

"We mostly used the Database commands in order to make the process faster and more secure, rather than using Excel or a CSV for reading the input files."

"Automate Anywhere can just mimic what a human does."

"It is easy to use and developer-friendly. The development time is very short. If any system needs to be changed or any functionality needs to be incorporated to any of the technology, it usually will be a long process, like months. With this innovative tool's automation, it is very dynamic, easy to develop, and deliver results quickly. With some of our use cases, we were able to deliver within the time frame of two to three weeks, which is the biggest plus with this tool."

"What I appreciate the most about Automation Anywhere is that the end-user experience is superior to any of the other tools on the market that we've looked at."

"Automation Co-Pilot helped increase productivity."

"They can build an end-to-end solution with Automation Anywhere."

More Automation Anywhere pros

"It is a stable solution. The stability is okay."

"The solution's most valuable feature is service modeling."

"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."

"The initial setup was quite easy."

"It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover."

"I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution."

"The most valuable feature is the automated service mapping."

"The solution is definitely useful."

More BMC Helix Discovery pros

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"We can manually capture the assets available within the location."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

"Using their problem management process, we can use parent/child tickets and set up public views for our problem work orders."

"The initial setup is pretty easy."

"As a department, we have been able to identify problems and resolve them faster because of the centralized database."

More BMC Track-It! pros

Cons

"While exporting a package, an option to de-select all the depending/referenced files should be available. Currently, it only allows for selecting all the files. Also, the views should be re-sizable as they are currently a fixed width. This would enable to view long file names easily eliminating any chances of exporting the wrong file."

"I would like to see a lot around API integration going forward, like the ability for other systems to talk to the AI better by opening it up. I would like to see more chatbots or anything in the journey of making it truly immersive for human workers working with these bots."

"Automation Anywhere says that you can use this tool for any type of application, but there are some for which it is not compatible."

"We have used the technical support. I am quite unhappy with the support part. The higher priority tickets are not getting resolved within the SLA. Higher priority tickets for production issues should be looked into immediately. However, until they get escalated, tickets are not receiving higher priority. I would like to see this improve."

"The initial setup was quite complex. We have faced an issue. During the initial implementation stages, it took longer than we expected. It affected our timelines to a certain extent."

"One area where I can see room for improvement is the training material that is available."

"Especially while using v11, I often experience freezes with OCR extraction from PDF files."

"We face issues with Excel file creation. I’m trying to create a file in Excel .xls, it is getting corrupted."

More Automation Anywhere cons

"An area that can be improved is the IoT."

"BMC Helix Discovery needs more customization options."

"BMC Helix Discovery is a bit tough to use and administer."

"A review of end of life data would be nice."

"If the dependency maps can go live and we can work through the process with a click, we're reaching the stage where issues are identified and mitigated. It would be ideal if we could utilize it to reduce vulnerabilities or address any other feedback."

"The improvement which we require is to delete the Internet service. Till some of the features are coming, like, internally side. If you are taking one server to model, there are a lot of usages like three structures per diagram is coming, and we have to do the man lot of manual work. Instead of that, whatever our requirement, we should be able to provide the servers and get the structure. So this is what we want to implement with such data."

"What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side."

"We would like updates more often."

More BMC Helix Discovery cons

"Their self-service is not user friendly."

"The area where we would like to see improvement is in the asset management module."

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

"The solution is cumbersome to use."

Pricing and Cost Advice

"The cost is at the highest end of the spectrum."

"The setup cost for this is onetime and licensing is based on your choice of product."

"It's justified because we have saved quite a bit of money at the company and many manual hours. Overall, it justifies the cost."

"We would like to use Citrix going forward. We use Bot Runners to scale up, and it gets to be expensive. Using Citrix, it can mitigate costs."

"They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes."

"We are currently negotiating a contract. Depending upon that, we will definitely look at increasing usage."

"Automation Anywhere is expensive, making it more suitable for enterprise organizations."

"I believe it is $10,000 for Bot Creator."

More Automation Anywhere pricing and cost advice

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"We have a perpetual license for the solution."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

More BMC Helix Discovery pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

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Top Industries

By visitors reading reviews

Outsourcing Company

15%

Financial Services Firm

12%

Manufacturing Company

11%

Comms Service Provider

11%

Financial Services Firm

16%

Outsourcing Company

10%

Manufacturing Company

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	161
Midsize Enterprise	85
Large Enterprise	561

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

No data available

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

See all answers

How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for BMC Helix Discovery?

The setup cost is on the expensive side.

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What needs improvement with BMC Helix Discovery?

The interface is quite old and can be outdated.

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What is your primary use case for BMC Helix Discovery?

BMC Helix Discovery is used for discovery of the assets and configuration items so that you can populate the CMDB.

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Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

BMC Helix Discovery

October 2026

Download BMC Helix Discovery product report

Buyer's Guide

IT Asset Management

September 2026

Download BMC Track-It! product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

Discovery, ADDM, Atrium Discovery & Dependency Mapping

BMC Numara Track-It!, Numara Track-It!, Numara

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

BMC Helix

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Helix Discovery offers a unique blend of data modeling, ITSM integration, AI-driven mapping, and robust security, providing effective visibility and management over IT assets, both in cloud and on-premises environments.

BMC Helix Discovery is renowned for its ability to enhance IT asset visibility by utilizing dynamic service models and providing comprehensive infrastructure insights. It simplifies deployment through its agentless setup and integrates effortlessly with ITSM solutions. The AI-driven capabilities help predict and quickly resolve IT issues, promoting efficient asset management. Despite its advantages, there is room for improvement in terms of customization, especially for non-Windows environments, and improving stability and integration with other solutions.

What are the most important features of BMC Helix Discovery?

Data Modeling: Provides detailed and dynamic representations of infrastructure components.
ITSM Integration: Seamlessly integrates with IT service management solutions.
AI-driven Service Mapping: Predictive insights to identify and resolve potential issues swiftly.
Security Protocols: Implements strong security measures to protect IT assets.
Scalability: Supports growing infrastructure demands efficiently.

What benefits should users look for in reviews?

Fast Deployment: Quick and easy setup due to its agentless nature.
Improved Visibility: Enhancements in IT asset management and insight.
Efficient Asset Management: Comprehensive monitoring and compliance support.
Scalable Solutions: Accommodates both small and large organizations.

In industries such as finance, healthcare, and technology, BMC Helix Discovery is utilized to automate event management and security processes, integrate with CMDBs, and discover network-connected devices. Organizations benefit from generating reports on system versions and patches, integrating cloud and on-premises data into their management databases for a holistic view of IT resources.

BMC Helix

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Florida Hospital, Mitchell International

Buyer's Guide

BMC Helix Discovery vs. BMC Track-It!

September 2026

Free Report: BMC Helix Discovery vs. BMC Track-It!

Find out what your peers are saying about BMC Helix Discovery vs. BMC Track-It! and other solutions. Updated: September 2026.

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