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BMC Helix Discovery pros and cons

Vendor: BMC Helix
4.2 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

BMC Helix Discovery offers start anywhere application modeling, enhancing visibility and clarity for users.
The agentless setup and flexible deployment options cater to various user environments, including data centers and cloud.
Automated service mapping and comprehensive dependency mapping reduce time and aid in efficient problem-solving.
The tool's predictive capabilities, using artificial intelligence and machine learning, help foresee potential issues.
BMC Helix Discovery provides excellent support, with valuable integration abilities and strong management reports.

CONS

BMC Helix Discovery lacks seamless integration with newer cloud platforms like GCloud and Alibaba Cloud.
Monitoring tools within BMC Helix Discovery could offer more stability.
BMC Helix Discovery requires more frequent updates and improvements in client-side features, including desktop and printer discovery.
BMC Helix Discovery needs enhanced customization options and more flexible pricing models.
BMC Helix Discovery faces shortcomings in scalability and database configuration, needing improvements in storage virtualization and IoT support.
 

BMC Helix Discovery Pros review quotes

it_user790899 - PeerSpot reviewer
Technical Consultant - Service Assurance & Automation at a tech services company with 10,001+ employees
Dec 18, 2017
Start anywhere application modelling brings a fantastic opportunity for users to see what is where.
DH
Manager, Solutions Engineering at Fusion
Jun 12, 2019
It is agentless, which means you don't have to install anything on all the different pieces of hardware that you are looking to discover.
Arben Klaiqi - PeerSpot reviewer
IT OM at IKEA
Apr 1, 2021
The data models are the most useful aspect of the solution.
Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
Arben Klaiqi - PeerSpot reviewer
IT OM at IKEA
May 21, 2021
BMC provides great support. As managed service support, they are gold.
reviewer1194051 - PeerSpot reviewer
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees
Aug 19, 2021
A valuable feature concerns the ability to integrate with different solutions.
CG
Project Manager & Managing Director at Geo Consulting (Aust) Pty Ltd
May 3, 2022
The most valuable feature is the automated service mapping.
reviewer1575636 - PeerSpot reviewer
Configuration Manager at a comms service provider with 5,001-10,000 employees
Aug 24, 2022
The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software.
Madhurima  Singh - PeerSpot reviewer
Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd
Sep 21, 2022
I've used other discovery tools, but I found BMC Helix Discovery to be more UI-friendly, and that's the most valuable feature of the solution.
reviewer1978608 - PeerSpot reviewer
Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees
Nov 28, 2022
The solution is definitely useful.
Shahriyar Atayev - PeerSpot reviewer
Senior System Administrator at a financial services firm with 501-1,000 employees
Jan 10, 2023
Weekly reports to management really make our life simple.
 

BMC Helix Discovery Cons review quotes

it_user790899 - PeerSpot reviewer
Technical Consultant - Service Assurance & Automation at a tech services company with 10,001+ employees
Dec 18, 2017
A review of end of life data would be nice.
DH
Manager, Solutions Engineering at Fusion
Jun 12, 2019
I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well.
Arben Klaiqi - PeerSpot reviewer
IT OM at IKEA
Apr 1, 2021
The monitoring tools could be more stable.
Learn what your peers think about BMC Helix Discovery. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.
881,733 professionals have used our research since 2012.
Arben Klaiqi - PeerSpot reviewer
IT OM at IKEA
May 21, 2021
The CMDB could be improved. Getting data from the CMDB is the greatest challenge.
reviewer1194051 - PeerSpot reviewer
RPA-WLA BU DIRECTOR at a tech services company with 51-200 employees
Aug 19, 2021
It would be nice to see more updates to the solution.
CG
Project Manager & Managing Director at Geo Consulting (Aust) Pty Ltd
May 3, 2022
There isn't much that could be improved. The solution is pretty thorough, very easy to implement, and very easy to operate.
reviewer1575636 - PeerSpot reviewer
Configuration Manager at a comms service provider with 5,001-10,000 employees
Aug 24, 2022
The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes.
Madhurima  Singh - PeerSpot reviewer
Lead Consultant | Service Assurance & Automation at Column Software Solutions Pvt. Ltd
Sep 21, 2022
What would make BMC Helix Discovery better is if it had more client-side discovery features, for example, printers and desktops. Right now, it's focused more on data center discovery, so if it had additional features focused on the client-side discovery, that would be great. In the next release of BMC Helix Discovery, I'd like more client-side discovery features such as desktop discovery, printer discovery, and other IP-based client-side discovery features. The solution can discover desktops and printers, but there's still room for improvement on the client side.
reviewer1978608 - PeerSpot reviewer
Manager IT Systems - Change and Configuration Management at a financial services firm with 5,001-10,000 employees
Nov 28, 2022
The solution is definitely useful.
Shahriyar Atayev - PeerSpot reviewer
Senior System Administrator at a financial services firm with 501-1,000 employees
Jan 10, 2023
We would like updates more often.