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BMC Helix Discovery vs SymphonyAI IT Service Management comparison

BMC and SymphonyAI are both solutions in the IT Asset Management category. BMC is ranked #3 with an average rating of 8.5, while SymphonyAI is ranked #16 with an average rating of 7.0. BMC holds a 7.4% mindshare in IAM, compared to SymphonyAI’s 2.0% mindshare. Additionally, 88% of BMC users are willing to recommend the solution, compared to 100% of SymphonyAI users who would recommend it.

BMC Helix Discovery

Read 28 BMC Helix Discovery reviews

2,291 Views
2,222 Comparison Views

88% willing to recommend

SymphonyAI IT Service Manag...

Read 5 SymphonyAI IT Service Management reviews

989 Views
386 Comparison Views

100% willing to recommend

BMC Helix Discovery

SymphonyAI IT Service Manag...

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

SymphonyAI IT Service Management and BMC Helix Discovery are competing in IT service and asset management. BMC Helix Discovery stands out with superior features despite a higher cost.

Features: SymphonyAI IT Service Management is known for remote access capabilities, AI-driven chat box, and comprehensive asset lifecycle management. BMC Helix Discovery offers agentless discovery, advanced service mapping, and AI-driven insights.

Room for Improvement: SymphonyAI could improve its integration capabilities, incident resolution speed, and user interface design. BMC Helix Discovery might work on simplifying its setup process, enhancing the user interface, and reducing resource consumption.

Ease of Deployment and Customer Service: SymphonyAI provides a straightforward deployment with extensive support, ensuring quick integration. BMC Helix Discovery offers a more complex setup with detailed documentation and strong expert support.

Pricing and ROI: SymphonyAI IT Service Management is competitively priced with low initial costs, offering significant ROI. BMC Helix Discovery's higher pricing is justified by its comprehensive asset visibility and long-term operational insights.

To learn more, read our detailed BMC Helix Discovery vs. SymphonyAI IT Service Management Report (Updated: July 2025).

Buyer's Guide

BMC Helix Discovery vs. SymphonyAI IT Service Management

July 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

SymphonyAI IT Service Manag...

Ranking in IT Asset Management

16th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Help Desk Software (22nd), IT Service Management (ITSM) (22nd)

Mindshare comparison

As of August 2025, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 7.4%, down from 8.4% compared to the previous year. The mindshare of SymphonyAI IT Service Management is 2.0%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management

Featured Reviews

Fairoz Gadad

Project Manager at a computer software company with 1,001-5,000 employees

Effortless network component identification, provides API details, and an easy setup

We need to discover anything in the network and ensure that the discovered data is moved into the CMDB for asset management The best part is that whenever there is an outpost or any particular network, it can identify servers, routers, switches, etc. It immediately understands which component it…

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Abhishek Bhosle

IT Specialist at Tata AIA

Good ticketing tool but limitations with integration

We use ManageEngine, but it's still pretty new and under development. We used SummitAI for about four years before switching to ManageEngine. There are specific features that were missing in SummitAI that we're hoping to find in ManageEngine. We were informed that ManageEngine was a new ticketing tool with modern and advanced analytics, which would be a better fit than SummitAI with its older engine. Firstly, ManageEngine allows detailed asset inventory per user. I, as a user, can store authentication details like which laptop and mobile I use, for all employees. Secondly, ManageEngine can handle patching, Windows updates, and pushing applications from the server to desktops. Finally, ManageEngine lets us do remote access directly through the tool.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool's accuracy of the results we receive looks promising in general. Its values are more than 95 percent accurate compared to other clients or different tools. I would say that Discovery offers a valuable mechanism to discover information."

"The solution is very stable and powerful."

"Accuracy and clarity are vastly improved for the service lines."

"BMC Helix Discovery is very intuitive."

"BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment."

"The solution's most valuable feature is service modeling."

"It immediately understands which component it is, and it provides the exact API details with all the components."

"The most valuable feature of BMC Helix Discovery is it operates well. It is well known and has gained recognition for its software."

More BMC Helix Discovery pros

"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."

"The product has the best features for ITSM."

"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."

"The most valuable feature is remote access. People are working from home, and we can take remote access through it."

Cons

"BMC Helix Discovery is a bit tough to use and administer."

"There is still room for improvement in terms of stability."

"BMC is agentless discovery, followed by hybrid discovery, which performs discovery across clouds, on-premises, and then dynamic service modeling."

"I would like to see the ability to scan some of the newer cloud platforms. I know that BMC has them on the roadmap, and they are coming soon, but they can't come fast enough. Being able to scan more of GCloud, Alibaba Cloud, or whatever the public clouds that our customers are buying, we need to make sure that Discovery can find them as well."

"The support from BMC Helix Discovery can improve, it takes a long time before we receive any feedback. It can take days to months sometimes."

"The product is not fully automated."

"Management of its own application infrastructure and integrations with other BMC tools."

"I would like to see a lower price and better technical support."

More BMC Helix Discovery cons

"There could be flexibility in terms of customization."

"SummitAI IT Management Suite's project management and operational management features could be improved."

"I would like them to add software inventory in the next release. We don't have that right now."

"Integration was a major limitation with SummitAI."

Pricing and Cost Advice

"It's not a cheap product. But the benefits it delivers is that it's a fair price."

"The price was fair compared to competitors. BMC is very affordable. There are optional consulting services to assist with implementation."

"The licenses are very complex and quite costly."

"BMC is available for a reasonable price compared to ServiceNow — it's half the price."

"You need a license to use BMC Helix Discovery. The license is paid yearly, though I have no idea how much it costs."

"I've heard that the solution was expensive earlier but is now much cheaper than its competitors."

"I rate the pricing an eight out of ten. All BMC products are expensive."

"We are on a three-year agreement with BMC Helix Discovery to use the solution. There are not any additional fees other than the standard license."

More BMC Helix Discovery pricing and cost advice

"The product's cost is average."

"SummitAI IT Management Suite's pricing is a bit expensive."

"We have a regular license."

See which vendors are best for you

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865,295 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

15%

Manufacturing Company

Government

Manufacturing Company

16%

Computer Software Company

10%

Financial Services Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

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What is your experience regarding pricing and costs for BMC Helix Discovery?

The price of BMC Helix Discovery is licensed by asset. It is challenging to maintain licenses, as every piece of equipment is considered a license. We pay attention to the growth of assets. The pri...

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What needs improvement with BMC Helix Discovery?

The query language is somewhat challenging to learn. It uses a Berkeley database, and the query language is not easy to master for performing complex queries.

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What do you like most about SummitAI IT Management Suite?

It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners.

See all answers

What needs improvement with SummitAI IT Management Suite?

Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies o...

See all answers

What is your primary use case for SummitAI IT Management Suite?

We mainly used it as a ticketing tool for our IT services. It wasn't bad, but the reporting wasn't great, which is one reason we decided to switch.

See all answers

Comparisons

ServiceNow vs BMC Helix Discovery

Compared 53% of the time

ServiceNow Discovery vs BMC Helix Discovery

Compared 12% of the time

BMC Remedy vs BMC Helix Discovery

Compared 9% of the time

Device42 vs BMC Helix Discovery

Compared 9% of the time

Lansweeper vs BMC Helix Discovery

Compared 6% of the time

More BMC Helix Discovery Competitors

ServiceNow vs SymphonyAI IT Service Management

Compared 58% of the time

Vision Helpdesk vs SymphonyAI IT Service Management

Compared 14% of the time

Scalable Software Asset Vision vs SymphonyAI IT Service Management

Compared 11% of the time

ManageEngine ServiceDesk Plus vs SymphonyAI IT Service Management

Compared 9% of the time

BMC Helix ITSM vs SymphonyAI IT Service Management

Compared 7% of the time

More SymphonyAI IT Service Management Competitors

Product Reports

Buyer's Guide

BMC Helix Discovery

August 2025

Download BMC Helix Discovery product report

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download SymphonyAI IT Service Management product report

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

Summus IT Management Suite

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC

SymphonyAI provides an AI-powered IT Service Management (ITSM) platform aimed at enhancing IT service delivery efficiency and effectiveness. The platform, SymphonyAI ITSM, offers a unified service portal for streamlined user assistance and incorporates reporting and analytics functionalities to furnish insights into IT service performance. By leveraging artificial intelligence, SymphonyAI aims to optimize ITSM processes, aligning IT services with business needs while ensuring cost efficiency.

SymphonyAI

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Magma, Toyota, Evidera, Netik, KPMG, Innodata, ABB, DAIKIN, Toshiba, Emerson, Dell, Pansonic, DBS, PWC, EY, Hexaware Technologies, Deloitte, NEC, Birla Soft, Panasonic, Harman, SBI, Kotak Life Insurance, SREI, Marico, Perfetti, Manipal Hospitals, Maruti Suzuki, Royal Enfield, Toyota, CEAT, ABB, L&T, VIP, Knight Frank, Adithya Birla

Buyer's Guide

BMC Helix Discovery vs. SymphonyAI IT Service Management

July 2025

Free Report: BMC Helix Discovery vs. SymphonyAI IT Service Management

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