Senior Practitioner at a outsourcing company with 1,001-5,000 employees
Real User
Top 20
Mar 27, 2026
I have not worked on their AI-driven analytics, so I am not sure about that capability. I do not know if it would be true for now, because when I left, I just had a demo about their AI capabilities, but that was not up to mark. The system was not too friendly for customization. I would appreciate their ability to customize and better support.
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or architecture restricted us from utilizing SummitAI's full capacity, which wouldn't be an issue with ManageEngine.
Practitioner - Service Management at Peristent Systems
Real User
Top 5
Jul 26, 2023
SummitAI IT Management Suite's support services could be better. Additionally, there could be flexibility in terms of customization. There are limitations to adding or removing out-of-the-box features as per different requirements.
Help Desk Software facilitates efficient customer support by streamlining communication and task management processes for businesses. It enhances client satisfaction and supports team collaboration through ticketing systems, automation, and detailed reporting.By automating repetitive tasks and providing a structured approach to customer interactions, Help Desk Software enables support teams to perform more effectively. Teams can resolve queries quickly, leading to improved customer loyalty....
I have not worked on their AI-driven analytics, so I am not sure about that capability. I do not know if it would be true for now, because when I left, I just had a demo about their AI capabilities, but that was not up to mark. The system was not too friendly for customization. I would appreciate their ability to customize and better support.
Integration was a major limitation with SummitAI. Features we need are available in ManageEngine, making it a better fit. Secondly, the cost of SummitAI was a challenge. Finally, company policies or architecture restricted us from utilizing SummitAI's full capacity, which wouldn't be an issue with ManageEngine.
SummitAI IT Management Suite's support services could be better. Additionally, there could be flexibility in terms of customization. There are limitations to adding or removing out-of-the-box features as per different requirements.
SummitAI IT Management Suite's project management and operational management features could be improved.
I would like them to add software inventory in the next release. We don't have that right now.
@Abhishek Bhosle I believe that is included with SummitAI Asset Management module.