Try our new research platform with insights from 80,000+ expert users

Automation Anywhere pros and cons

Vendor: Automation Anywhere

4.2 out of 5

620 reviews
96% willing to recommend

Pros & Cons summary

Automation Anywhere excels in automating manual tasks and offers user-friendly scalability, enhancing processes without deep technical skills. Integration with SAP, Excel, and APIs supports data processing. Features like Object Cloning aid non-technical users, while IQ Bot transforms unstructured data. However, users face system stability issues, complex OCR limitations, and pricey licensing. Technical support and integration challenges with solutions like SAP and Oracle are noted drawbacks.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Automation Anywhere is valued for its ability to automate tedious manual tasks, freeing employees to engage in more value-added activities.

The platform's ease of learning and scalability make it accessible to a wide range of users, enhancing business processes without requiring in-depth technical skills.

The integration capabilities of Automation Anywhere are praised, particularly with SAP, Excel, and various APIs, facilitating seamless data processing and system interoperability.

Features like Object Cloning and MetaBot are crucial for simplifying complex automation tasks, allowing even non-technical users to implement efficient solutions.

IQ Bot's capabilities in processing unstructured data and transforming it into structured formats are frequently highlighted as a significant advantage of using Automation Anywhere for document-related tasks.

CONS

Stability issues, including system freezes and high CPU usage, are common problems reported by users of Automation Anywhere.

Connecting Automation Anywhere with other solutions, such as SAP or Oracle, has proven difficult for some users, often requiring external technical assistance.

Users of Automation Anywhere report limitations in the built-in Optical Character Recognition (OCR) capabilities, particularly when dealing with unstructured data and non-standard documents.

The lack of adequate technical support and slow response times has frustrated users, particularly for high-priority issues requiring immediate attention.

The pricing and licensing model of Automation Anywhere is seen as complex and expensive, leading to challenges for smaller businesses looking to adopt the platform.

Automation Anywhere Pros review quotes

KH

GM Business Process Planning Dept at a insurance company with 10,001+ employees

Oct 25, 2018

This solution is valuable because it can automate tasks which would otherwise be left for us to process manually.

Read full review

RM

Finance Head of BSO Senior Group Division at a manufacturing company with 10,001+ employees

Oct 25, 2018

The customer engagement is really deep, and they work with the “gemba”. They work with operations very closely. I also believe they have a good product roadmap.

Read full review

RF

Automation COE Manager at a mining and metals company with 10,001+ employees

Jan 2, 2019

MetaBots are useful when connecting to websites or to forms with objects that need to be captured.

Read full review

Automation Anywhere

Free Report: Automation Anywhere Reviews and More

Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

881,733 professionals have used our research since 2012.

Process Improvement Manager at a comms service provider with 10,001+ employees

Dec 19, 2018

The solution is easy to learn and with it, it's easy to replicate knowledge.

Read full review

W"

William "Sonny" Kocak

Sr. RPA Developer at a financial services firm with 5,001-10,000 employees

Dec 30, 2018

Its integration with source control is very refreshing. There could be a little bit more maturity around how to do some of the features, but not having to go outside the app, not having a separate set of procedures, allows you to check in and check out right from within the app. You can make edits and uploads and undo your checkouts.

Read full review

PK

Global Intelligent Automation & Transformation Leader at a tech company with 5,001-10,000 employees

Jan 6, 2019

MetaBot is the most valuable feature. Other products have robotic functionality but MetaBot is a kind of functionality by which code is created... so business users who do not have coding knowledge can drag and drop.

Read full review

Automation Manager - Nordic at a financial services firm with 1,001-5,000 employees

Jan 13, 2019

One of the features that we have used the most is an action in the Workbench called Object Cloning. We find that very reliable and very useful for implementing different business processes.

Read full review

Delivering Digital Workforce at a retailer with 10,001+ employees

Jan 16, 2019

We have seen more efficient processing and less number of errors due to quality control.

Read full review

Director Of Innovation at Quantum AI

Feb 3, 2019

What I like about Automation Anywhere is the object cloning and the way you can move the mouse and either go to a particular point or go to an element. That's very easy and intuitive in Automation Anywhere... If I need to mimic a human behavior, I will use Automation Anywhere.

Read full review

KG

Digital Expert at a consultancy with 10,001+ employees

Feb 4, 2019

Automation Anywhere was easier to learn for the developers. It has a lot of out of box features when it comes to SAP, Excel, and others.

Read full review

Show 10 more reviews (out of 595)

Automation Anywhere Cons review quotes

KH

GM Business Process Planning Dept at a insurance company with 10,001+ employees

Oct 25, 2018

As far as stability is concerned, there have been some challenges. Sometimes, we experience our computers freezing up for no apparent reason or the network being inaccessible.

Read full review

RM

Finance Head of BSO Senior Group Division at a manufacturing company with 10,001+ employees

Oct 25, 2018

They will need much more support, because it is a new thing and it’ll never fail because of productive partners. It will fail if people on the “gemba” don’t adopt it.

Read full review

RF

Automation COE Manager at a mining and metals company with 10,001+ employees

Jan 2, 2019

The schedule queue needs improvement. When one task fails, everything else gets stuck, requiring manual intervention to clear the problematic schedule and trigger the other tasks.

Read full review

Automation Anywhere

Free Report: Automation Anywhere Reviews and More

Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: February 2026.

881,733 professionals have used our research since 2012.

Process Improvement Manager at a comms service provider with 10,001+ employees

Dec 19, 2018

We had several issues when trying to connect the different components, due to our firewalls. They were eventually solved by our internal IT and the AA technical team.

Read full review

W"

William "Sonny" Kocak

Sr. RPA Developer at a financial services firm with 5,001-10,000 employees

Dec 30, 2018

Regarding the UI, once you're in some of the screens there are fixed dialogues. They are a set size, so there's a lot of horizontal scrolls and vertical scrolls.

Read full review

PK

Global Intelligent Automation & Transformation Leader at a tech company with 5,001-10,000 employees

Jan 6, 2019

There is room for improvement when this application is used in a Citrix-based environment.

Read full review

Automation Manager - Nordic at a financial services firm with 1,001-5,000 employees

Jan 13, 2019

The main things I've found that could be better are small things that can be annoying when you're using them a lot. I would recommend they add a feature where, if you mark the start of an "If" sentence it will highlight the end of the "If" sentence. That would make it easier to get a better overview.

Read full review

Delivering Digital Workforce at a retailer with 10,001+ employees

Jan 16, 2019

We have a few issues which have persisted. These end up restarting the machine. We are hoping in version 11.3 of Automation Anywhere, our compatibility and infrastructure issues will be resolved.

Read full review

Director Of Innovation at Quantum AI

Feb 3, 2019

There's a loss of overhead on the computing resources in Automation Anywhere. If you have an encrypted bot, the Automation Anywhere software has to read it first, decrypt it, and run it. So there is a potential that, if the logic of the bot isn't good enough, a lot of CPU and memory overload will happen. This is something which Automation Anywhere should look at because it takes a lot of computing resources. I have seen CPUs running at 100 percent.

Read full review

KG

Digital Expert at a consultancy with 10,001+ employees

Feb 4, 2019

The biggest issue was that the new license required upgraded hardware infrastructure so we were getting all new tech stuff procured which meant that we were getting updated RAMs and things like that. Getting the licenses was easier but building the infrastructure which was required to support the new version was difficult.

Read full review

Show 10 more reviews (out of 595)

Product Categories

Product Categories

Robotic Process Automation (RPA)

Business Process Management (BPM)

Intelligent Document Processing (IDP)

Agentic Automation

Business Orchestration and Automation Technologies

AI Legal & Compliance

AI Finance & Accounting

AI Procurement & Supply Chain

Popular Comparisons

Popular Comparisons

Informatica Intelligent Data Management Cloud (IDMC) vs Automation Anywhere

UiPath Platform vs Automation Anywhere

Microsoft Power Automate vs Automation Anywhere

Fortra's Automate vs Automation Anywhere

Appian vs Automation Anywhere

Pega Platform vs Automation Anywhere

Bizagi vs Automation Anywhere

IBM BPM vs Automation Anywhere

Blue Prism vs Automation Anywhere

Celonis vs Automation Anywhere

ABBYY Vantage vs Automation Anywhere

Tungsten RPA vs Automation Anywhere

Pega Robotic Process Automation vs Automation Anywhere

WorkFusion vs Automation Anywhere

Tungsten TotalAgility vs Automation Anywhere

See all alternatives

Product Categories

Product Categories

Robotic Process Automation (RPA)

Business Process Management (BPM)

Intelligent Document Processing (IDP)

Agentic Automation

Business Orchestration and Automation Technologies

AI Legal & Compliance

AI Finance & Accounting

AI Procurement & Supply Chain

Popular Comparisons

Popular Comparisons

Informatica Intelligent Data Management Cloud (IDMC) vs Automation Anywhere

UiPath Platform vs Automation Anywhere

Microsoft Power Automate vs Automation Anywhere

Fortra's Automate vs Automation Anywhere

Appian vs Automation Anywhere

Pega Platform vs Automation Anywhere

Bizagi vs Automation Anywhere

IBM BPM vs Automation Anywhere

Blue Prism vs Automation Anywhere

Celonis vs Automation Anywhere

ABBYY Vantage vs Automation Anywhere

Tungsten RPA vs Automation Anywhere

Pega Robotic Process Automation vs Automation Anywhere

WorkFusion vs Automation Anywhere

Tungsten TotalAgility vs Automation Anywhere

See all alternatives

Related questions

44

What Is The Biggest Difference Between UiPath And Automation Anywhere?

128

What are the licensing costs of Automation Anywhere?

24

How good is Automation Anywhere for RPA processes?

63

IBM digital business automation with UiPath vs IBM RPA with Automation Anywhere?

15

What Is The Biggest Difference Between Automation Anywhere And Blue Prism?

42

RPA Governance and Business Continuity requirements for a large multi-national corporate financial services provider

13

What are common issues faced in automation of processes with Automation Anywhere using Legacy Application?

44

How is Automation Anywhere compared to Microsoft Power Automate?

18

How would you compare Celonis vs Automation Anywhere?

27

When evaluating Robotic Process Automation, what aspect do you think is the most important to look for?