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Pros & Cons summary

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Prominent pros & cons

PROS

Automation Anywhere significantly enhances productivity by automating repetitive tasks, reducing manual efforts, and increasing operational efficiency.
It provides exceptional flexibility and scalability, allowing businesses to easily integrate with various systems and scale their automations as needed.
The platform offers powerful features like document automation with AI capabilities, improving accuracy and processing speed for large volumes of data.
Automation Anywhere delivers remarkable time and cost savings, freeing employees to focus on higher-value tasks and reducing the need for additional resources.
Automation Anywhere's seamless integration and interoperability with native systems contribute to improved process standardization and efficiency across organizations.

CONS

Automation Anywhere faces challenges with integration, particularly with non-Microsoft tools like Citrix and Oracle, impacting seamless operations and compatibility.
Licensing and pricing for Automation Anywhere can be complex and costly, posing barriers for small businesses and requiring better clarity and flexibility.
Automation Anywhere's technical support can be slow to respond and resolve issues, leading to extended downtimes and unresolved tickets.
Stability and scalability are frequent concerns, with Automation Anywhere experiencing crashes, freezes, and difficulties in handling large-scale operations or multiple environments.
Improvement is needed in IQ Bot's accuracy and efficiency in processing unstructured and semi-structured data, which often requires manual intervention and enhancement in its learning algorithms.
 

Automation Anywhere Pros review quotes

it_user178536 - PeerSpot reviewer
System Test Engineer at a manufacturing company with 51-200 employees
Jan 6, 2015
If you are looking for a fast solution using minimal resources not requiring an advanced programming skill set this is your product.
AM
Senior Software Engineer at Tech Mahindra
Dec 24, 2015
TestingAnywhere is a scriptless automation tool which is easy to learn and implement, with many effective features such as creating test cases using web recording, object recording, image recognition, Smart recording, or an editor.
KH
GM Business Process Planning Dept at a insurance company with 10,001+ employees
Oct 25, 2018
This solution is valuable because it can automate tasks which would otherwise be left for us to process manually.
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
RM
Finance Head of BSO Senior Group Division at a manufacturing company with 10,001+ employees
Oct 25, 2018
The customer engagement is really deep, and they work with the “gemba”. They work with operations very closely. I also believe they have a good product roadmap.
it_user949512 - PeerSpot reviewer
Assistant to GM, IT & Business Transformation Division at a manufacturing company with 10,001+ employees
Oct 25, 2018
In our efforts to efficiently manage the master data at our factories, the biggest benefit is the fact that we have been able to rein in what was an increasing number of engineers who were needed, on the order of some 100 people, so that’s a major result.
SeniorMa8f54 - PeerSpot reviewer
Senior Manager IT Department / Corporate IT Planning at a tech vendor with 201-500 employees
Oct 25, 2018
The most valuable feature is that a job by RPA can be done three or four times faster than a human without human error.
reviewer949524 - PeerSpot reviewer
Program Manager at a manufacturing company with 10,001+ employees
Oct 29, 2018
We are trying to do about 100 automated processes this year, and I have confidence that the solution is able to cater our needs.
ManagerA8e80 - PeerSpot reviewer
Manager, Administrator of Strategy Team at a computer software company with 51-200 employees
Oct 25, 2018
For an organization who is looking to do some business renovation, the solution can work well depending on its purpose and usage.
RF
Automation COE Manager at a mining and metals company with 10,001+ employees
Jan 2, 2019
MetaBots are useful when connecting to websites or to forms with objects that need to be captured.
ProcessI4690 - PeerSpot reviewer
Process Improvement Manager at a comms service provider with 10,001+ employees
Dec 19, 2018
The solution is easy to learn and with it, it's easy to replicate knowledge.
 

Automation Anywhere Cons review quotes

it_user178536 - PeerSpot reviewer
System Test Engineer at a manufacturing company with 51-200 employees
Jan 6, 2015
The EXE license is such that I can create executable files from the developer machine and deploy it; however, the file that you created can only be deployed to one system, so if you wanted to deploy this test file to, say, 10 test systems you would need 10 licenses.
AM
Senior Software Engineer at Tech Mahindra
Dec 24, 2015
I haven't gone deep in the tool, but so far it looks good.
KH
GM Business Process Planning Dept at a insurance company with 10,001+ employees
Oct 25, 2018
As far as stability is concerned, there have been some challenges. Sometimes, we experience our computers freezing up for no apparent reason or the network being inaccessible.
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
RM
Finance Head of BSO Senior Group Division at a manufacturing company with 10,001+ employees
Oct 25, 2018
They will need much more support, because it is a new thing and it’ll never fail because of productive partners. It will fail if people on the “gemba” don’t adopt it.
it_user949512 - PeerSpot reviewer
Assistant to GM, IT & Business Transformation Division at a manufacturing company with 10,001+ employees
Oct 25, 2018
Since Automation Anywhere's Japan office was only recently opened, it seems the support has not been as good as support for other package applications.
SeniorMa8f54 - PeerSpot reviewer
Senior Manager IT Department / Corporate IT Planning at a tech vendor with 201-500 employees
Oct 25, 2018
As far as the stability is concerned, some unknown errors do occur. While I am sure the Automation Anywhere is working to improve this, there is room for improvement.
reviewer949524 - PeerSpot reviewer
Program Manager at a manufacturing company with 10,001+ employees
Oct 29, 2018
It is negative right now. What we are expecting, for one bot creation, is a six-month turnaround for getting ROI, but that is only the developer man-hour versus actual time saved.
ManagerA8e80 - PeerSpot reviewer
Manager, Administrator of Strategy Team at a computer software company with 51-200 employees
Oct 25, 2018
Investment effect is almost none, unfortunately.
RF
Automation COE Manager at a mining and metals company with 10,001+ employees
Jan 2, 2019
The schedule queue needs improvement. When one task fails, everything else gets stuck, requiring manual intervention to clear the problematic schedule and trigger the other tasks.
ProcessI4690 - PeerSpot reviewer
Process Improvement Manager at a comms service provider with 10,001+ employees
Dec 19, 2018
We had several issues when trying to connect the different components, due to our firewalls. They were eventually solved by our internal IT and the AA technical team.