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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Automation Anywhere simplifies complex tasks with features like IQ Bot, enabling organizations to automate document processing efficiently.
Users appreciate its flexibility and scalability, allowing it to adapt to various business needs and environments.
Automation Anywhere is known for its ability to significantly reduce operational costs, enhancing productivity and profitability.
The platform enhances business operations by automating repetitive manual tasks, freeing up resources for higher-value activities.
Its robust integration capabilities with existing systems streamline workflows and ensure seamless data processing.

CONS

Automation Anywhere is expensive, which can be prohibitive for small and medium-sized businesses.
Licensing costs are high, and version upgrades are frequent, adding complexity and operational overhead.
Technical support often has slow response times, impacting troubleshooting efficiency for users.
Stability and performance issues, particularly with integrations and updates, can interrupt operations.
Challenges with Excel and other integrations lead to less effective automation performance.
 

Automation Anywhere Pros review quotes

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Oct 24, 2025
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation, with modern features to train documents ensuring high accuracy and repeatability over time.
Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Feb 1, 2026
The bottom line is that it is extremely simple and developer-friendly.
Nikhil Jethwa - PeerSpot reviewer
Technical Consultant at ProTechmanize Solutions (P) Ltd.
Dec 5, 2025
Since it is AI-powered, it automates our work; initially, we had many manual interventions, but now with the AI-powered capabilities, we are saving time and our productivity has increased.
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
reviewer2591694 - PeerSpot reviewer
Associate Leadership Team at a financial services firm with 10,001+ employees
Aug 27, 2025
The return on investment from Automation Anywhere at our organization has been both tangible and intangible, delivering value far beyond the initial financial calculation.
Sankar Lakshmanan - PeerSpot reviewer
Engineering Architect Head at a financial services firm with 10,001+ employees
Sep 24, 2025
The features of Automation Anywhere are quite impressive; one aspect I particularly appreciate is the integration of AI, which has reached a mature level in its capability for agentic processes, greatly enhancing product usability and enabling adaptation to complex use cases.
reviewer1070778 - PeerSpot reviewer
Infrastructure Manager at a financial services firm with 10,001+ employees
May 14, 2025
Automation Anywhere's support has been great since we signed up for gold support last year.
Douglas Long - PeerSpot reviewer
Innovation & Automation Solutions Director, Healthcare at a tech consulting company with 5,001-10,000 employees
May 14, 2025
Some of the really impactful features of working with Automation Anywhere are the ability to design and partner with their experts to come up with our solutions.
RamKumar11 - PeerSpot reviewer
Vice President at GEA
May 14, 2025
What I appreciate most about Automation Anywhere is the high degree of interoperability, and they have both on-premises and cloud versions, which allows us to ensure that we are properly following the protocols and ensuring seamless integration with our native systems.
Murali Perumalraj - PeerSpot reviewer
Senior Manager, Automation & Integration Platforms at a manufacturing company with 1,001-5,000 employees
May 13, 2025
Document automation has indeed been beneficial in handling large volumes of documents in our organization, where we process product-related data sheets that range from 80 to 120 pages, efficiently extracting data that would take a human several hours to read manually.
Srikanth Haridoss - PeerSpot reviewer
Director of Platform and Hyperautomation Services at a media company with 10,001+ employees
Jun 24, 2025
The process to add licenses has been very straightforward and seamless.
 

Automation Anywhere Cons review quotes

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Oct 24, 2025
The current accuracy rate of 60% for document-based automations requires human intervention.
Nadeem K. - PeerSpot reviewer
Rpa Developer at a consultancy with 11-50 employees
Feb 1, 2026
In the current organization, we had trouble initially because I think the documentation and support could be better than what it is now.
Nikhil Jethwa - PeerSpot reviewer
Technical Consultant at ProTechmanize Solutions (P) Ltd.
Dec 5, 2025
Additionally, the user interface is quite outdated and could be more user-friendly. The licensing cost is also too high, which means many small-scale industries may not choose this product.
Learn what your peers think about Automation Anywhere. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,244 professionals have used our research since 2012.
reviewer2591694 - PeerSpot reviewer
Associate Leadership Team at a financial services firm with 10,001+ employees
Aug 27, 2025
In a cost-sensitive industry like banking, where automation needs to prove clear ROI, a more flexible pricing structure would assist organizations in expanding automation more aggressively without feeling constrained by budget considerations.
Sankar Lakshmanan - PeerSpot reviewer
Engineering Architect Head at a financial services firm with 10,001+ employees
Sep 24, 2025
They continue to release new features, but end users struggle to adapt to them.
reviewer1070778 - PeerSpot reviewer
Infrastructure Manager at a financial services firm with 10,001+ employees
May 14, 2025
Automation Anywhere could improve by better integrating with DevOps.
Douglas Long - PeerSpot reviewer
Innovation & Automation Solutions Director, Healthcare at a tech consulting company with 5,001-10,000 employees
May 14, 2025
There's potential for Automation Anywhere to integrate conversational types of tools and AI into their tool set, which would be really valuable.
RamKumar11 - PeerSpot reviewer
Vice President at GEA
May 14, 2025
The key area where improvement can happen is understanding the different perspectives and different industries that they're serving in terms of industry-wise use cases.
Murali Perumalraj - PeerSpot reviewer
Senior Manager, Automation & Integration Platforms at a manufacturing company with 1,001-5,000 employees
May 13, 2025
Automation Anywhere can be improved by integrating self-correction capabilities into the bots, particularly as we develop RPA, where changes in environment paths require additional redeveloping efforts.
Srikanth Haridoss - PeerSpot reviewer
Director of Platform and Hyperautomation Services at a media company with 10,001+ employees
Jun 24, 2025
In terms of improvements for Automation Anywhere, I would prefer to see more options in packages and pricing, including a breakdown of different features and products, which would allow us to select certain products while potentially skipping others as needed.