

IBM BPM and Automation Anywhere are competitive products in the business process automation category. Automation Anywhere appears to have the upper hand with its innovative features and perceived overall value despite IBM BPM's strong integration capabilities and customer satisfaction.
Features: IBM BPM offers robust integration options, comprehensive process modeling tools, and effective process management capabilities. Automation Anywhere provides cutting-edge robotic process automation, advanced artificial intelligence functionalities, and adaptable automation solutions.
Room for Improvement: IBM BPM could enhance its user interface to remain competitive in design trends and expand its AI functionalities. It also needs better documentation to reduce the learning curve for new users. On the other hand, Automation Anywhere could further refine its initial setup process, optimize its integration with legacy systems, and improve its customer support framework, especially for enterprise clients.
Ease of Deployment and Customer Service: IBM BPM provides smoother deployment and solid customer service, reducing implementation complexity. Meanwhile, Automation Anywhere offers a user-friendly deployment experience and responsive support, but some challenges are present during the initial setup.
Pricing and ROI: IBM BPM involves a higher initial setup cost, yet it delivers significant ROI due to its efficient process management. Automation Anywhere merges a reasonably priced setup with an attractive ROI, appealing for businesses seeking efficiency and adaptability in various operations.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
The customer service is outstanding.
We had a contract that provided on-site support, which was very satisfactory.
On a scale from 1 to 10, support deserves a rating of 7 to 8.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
The architecture of the solution offers scalability; we can scale both vertically and horizontally.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
Technologies evolve day by day, especially with the emergence of artificial intelligence and generative AI models.
There are negative aspects, such as IBM BPM being quite heavy and not lightweight, and the licensing cost is higher, which has caused some companies to shift away.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
SAP is more expensive, but IBM BPM is very expensive.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
The integration capabilities of IBM BPM are excellent.
Coordination across data silos is effective, and IBM BPM can be used for that purpose.
| Product | Market Share (%) |
|---|---|
| Automation Anywhere | 0.5% |
| IBM BPM | 4.1% |
| Other | 95.4% |


| Company Size | Count |
|---|---|
| Small Business | 146 |
| Midsize Enterprise | 80 |
| Large Enterprise | 519 |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 19 |
| Large Enterprise | 72 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
IBM BPM is a business process management tool that provides a robust set of tools to author, test, and deploy business processes, as well as full visibility and insight to managing those business processes. The solution provides tooling and run time for process design, execution, monitoring, and optimization, along with basic system integration support. To support various levels of complexity and involvement with business process management, there are two different editions of the product: IBM BPM and IBM BPM Express.
IBM BPM Features
IBM BPM has many valuable key features. Some of the most useful ones include:
IBM BPM Benefits
There are many benefits to implementing IBM BPM. Some of the biggest advantages the solution offers include:
Reviews from Real Users
IBM BPM is a solution that stands out when compared to many of its competitors. Some of its major advantages are that it’s good for developing complex apps, is robust, and has helpful team management and process performance features.
Zoran C., Owner/CEO at IT SPHERE, says, “It is perfect if you have to develop complex apps without much coding (only java script). It is also good if you don't have much IT resources in your company and would like to involve business analysts in the process of developing apps. My opinion is that it can do about 50% of all developers' work.”
Suhas V., BPM Architect at GBM, mentions, “Overall the solution is robust and has the ability to integrate with any product for complex workflows."
A BPM Consultant at a financial services firm comments, "Some of the features that I like the most are team management and process performance. They are both very useful and very powerful with regard to the workflow."
A Digital Banking & Innovation Director at a financial services firm expresses, “The processing functionality makes it easy to change processes and workflows easily.”
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