BMC Helix Discovery and ServiceNow Discovery compete in the IT asset management category. Based on user reviews, BMC Helix Discovery has an edge in user-friendliness and cost-effectiveness, while ServiceNow Discovery offers superior integration capabilities.
Features: BMC Helix Discovery is recognized for its application modeling capabilities, agentless operations, and flexible deployment solutions. Users highlight its seamless integration with ITSM solutions and robust security features. ServiceNow Discovery stands out for its integration within the ServiceNow suite, automated service mapping, and comprehensive IT asset visibility, providing valuable insights into application dependencies and relationships.
Room for Improvement: Users suggest BMC Helix Discovery could enhance integration with newer cloud platforms and improve asset management educational resources. Attention to client-side features such as printer and desktop discovery is also recommended. For ServiceNow Discovery, users suggest better integration with legacy systems, greater automation flexibility, and improved user-friendliness in reporting features and managing licensing costs.
Ease of Deployment and Customer Service: Both BMC Helix Discovery and ServiceNow Discovery offer flexible deployment across cloud and on-premises environments. BMC Helix is noted for its intuitive deployment process, though its customer service receives mixed reviews regarding response times. ServiceNow Discovery also supports robust deployment options, with its technical support viewed as responsive and helpful by users.
Pricing and ROI: BMC Helix Discovery is considered competitively priced, often cited as being half the cost of ServiceNow Discovery, offering good value for investment through operational efficiency. Despite the higher cost, ServiceNow Discovery's extensive features and automation are seen as justifying its price. However, its complex licensing model and cost are concerns for users, with suggestions for more flexible pricing to enhance ROI. Both solutions are recognized for delivering value, with BMC’s lower price offering an attractive choice.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
The response has been satisfactory, though improvements could be made in response time and overall competence.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
In the past four to six years, I cannot recall encountering any bugs.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
I would like to see a lower price and better technical support.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
The price is about twelve per license per year, and the support is included.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
What we're looking for and trying to move towards is autonomous operations so that AI is implemented to suggest resolutions and to quickly identify faults or repeated patterns with no human intervention.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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