ServiceNow Discovery vs Tanium comparison

"It has been stable since deployment."

"I like ServiceNow Discovery's overall structure and the way data comes in without creating a different dashboard or interface."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"ServiceNow Discovery works better than other products I've used."

"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."

"The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding."

"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

"ServiceNow Discovery is useful for discovering the servers, like the servers of Windows and Linux, from the client network."

"The product is granular and can build complex roles compared to other EDR vendors."

"I find the inventory and compliance features of Tanium to be the most impressive."

"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."

"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."

"Tanium's most valuable feature is its instant discovery aspect."

"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."

"Tanium is a very good product and I would rate it eight or nine out of ten."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"Improvements are required with the scripts used to collect the information from servers."

"The initial setup could be made easier. We hired professionals to implement it, and they trained our employees for ongoing processes."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."

"What needs improvement in ServiceNow Discovery is the reporting UI because I didn't find it as friendly compared to other tools. Other tools have better reporting UI than what's currently in ServiceNow Discovery. What I'd like to see in the next release of ServiceNow Discovery is more user-friendly out-of-the-box reporting that would be helpful for non-technical users. Some users such as managers would want to just do a few clicks to access the reports and shouldn't be required to do search queries, but right now, reporting in the tool isn't very user-friendly."

"Technical support has not been helpful when we have come across problems."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."

"Tanium’s scalability could be improved."

"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."

"We had some issues with the solution's OS upgrade."

"The most painful thing is the interface. It's a bit unclear sometimes."

"The solution lacks mobility."

"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."

"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."

"The pricing is determined based on the CIs."

"The product pricing is fair and reasonable for the value it provides."

"There is a subscription for ServiceNow Discovery. It's expensive, but I think it's one of the best solutions on the market, so it's worth it."

"It is not recommended for smaller companies because of the price."

"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."

"ServiceNow Discovery is expensive, but the company has a monopoly and we need to use the solution. We use it because we do not have a choice."

"There is an annual license required to use this solution."

"The solution is expensive but it's a good investment."

"It's an expensive solution. It would be nice if the cost were lower."

"The solution offers value for money."

"It is higher than some competitors in the market."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."