ServiceNow Discovery vs Tanium comparison

Why PeerSpot?

The compared ServiceNow and Tanium solutions aren't in the same category. ServiceNow is ranked #10 in IAM , with an average rating of 7.4, and holds a 2.7% mindshare in the category. Tanium is ranked #13 in EPP , with an average rating of 8.3, and holds a 2.6% mindshare. Additionally, 97% of ServiceNow users are willing to recommend the solution, compared to 82% of Tanium users who would recommend it.

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Executive SummaryUpdated on Jun 3, 2026

Tanium and ServiceNow Discovery are competitors in IT operations management. ServiceNow Discovery appears to have the upper hand due to its comprehensive features and broader integration capabilities that justify its price.

Features: Tanium provides rapid data collection, real-time endpoint management, and offers robust security and asset tracking. ServiceNow Discovery is known for its extensive integration, automation capabilities, and excels in comprehensive network data mapping and service-aware configuration management.

Room for Improvement: Tanium could improve in offering cloud-based options, simplifying its integration processes, and reducing initial setup complexity. ServiceNow Discovery can enhance its troubleshooting tools, expand its automation capabilities, and better support complex customizations for advanced users.

Ease of Deployment and Customer Service: ServiceNow Discovery's cloud-based deployment simplifies setup but may require some learning. Its customer service is supportive and accessible. Tanium's on-premises deployment is more complex yet provides significant control once established, beneficial for security-focused environments.

Pricing and ROI: Tanium's higher initial setup cost brings substantial ROI through efficient IT asset management and threat protection. ServiceNow Discovery offers moderate setup costs with ROI through operational efficiency, reducing manual processes and enhancing integration capabilities.

To learn more, read our detailed IT Asset Management Report (Updated: October 2026).

Buyer's Guide

IT Asset Management

October 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Mindshare comparison

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow Discovery	2.7%
ServiceNow	11.8%
Freshservice	5.1%
Other	80.4%

IT Asset Management

Endpoint Protection Platform (EPP) Mindshare Distribution
Product	Mindshare (%)
Tanium	2.6%
Microsoft Defender for Endpoint	6.4%
CrowdStrike Falcon	5.5%
Other	85.5%

Endpoint Protection Platform (EPP)

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

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Sandeepraj Gatla

Dfir Analyst at a tech services company with 201-500 employees

Endpoint monitoring has strengthened incident response and provides rapid isolation and forensics

Tanium provides an endpoint which is isolated from the network and environment. We can easily search its logs and history and connect remotely directly to that particular device which has been isolated from the network. We can search for the history and logs, including audit logs and event logs. The complete activity of the user or owner of the device is visible to us. We can see the artifacts of particular USB transfers internally for official use. We can not only connect remotely but also see the device status and how many failures have occurred within the network so far. We can see the IP address, how many times it has changed its IP address, and how many times it was connected to VPN or external VPN or internal VPN and what has been searched while on VPN. We can block the IOCs or IP addresses as well. We can block domains, hashes, SHA values, SHA-256, SHA-1, SHA-5 and MD5. Although I am not completely involved in the automation team, we do have that team and I have worked in some CERT recently. Tanium is more useful while we are in the CERT because most of the times when we are on high alert, Tanium does play a main role for that particular incident or any high case. Tanium is a simple tool and we can easily integrate it to many devices and it is a mandatory tool to secure an endpoint. It is mandatory to give any RDP connection and the tool should be present in the particular device. It is completely mandatory and it is in the policy as well.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a great product."

"Other products are more low-code, whereas Automation Anywhere is no-code making it easier to learn and user-friendly."

"We have installed Automation Anywhere on AWS, Azure, and GCP, which works well."

"I like all of the features, especially the MetaBot, REST API, and SAP DLL."

"We automated one process that was running with 109 people and reduced it down to 69 with automation."

"This RPA software has good scalability and stability, is easy to understand and easy to use, even for users who have no experience with automation software."

"I like the OCR feature, where we can capture information from PDFs."

"I like Automation Anywhere's document automation. It can distill or scan documents and convert the information into a structured format."

More Automation Anywhere pros

"ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components."

"ServiceNow Discovery works better than other products I've used."

"The service management and operations management modules are valuable."

"Service Now has a great drag and drop functionality, which makes it easier to use than, say, EMC, and it is dedicated to designing an easy-to-use tool for IT defense, giving users better leverage."

"The most valuable feature of ServiceNow Discovery is its performance."

"It's a single system of record and it captures the relationships."

"The process involving the original setup of the solution is excellent."

"The data is really good, it's reliable and they keep adding to it."

More ServiceNow Discovery pros

"I like the tool's incident response and security patching."

"Tanium is a very good product and I would rate it eight or nine out of ten."

"I'm not so familiar with the tool but I like the interaction of the console to the picture. Patching is the primary model I have been focusing on for the last couple of weeks. So I have created a proof of concept environment and have been checking the available features."

"Tanium is used for endpoint management, specifically patching and configuration management."

"Tanium is highly scalable."

"The interrogation piece was the most valuable feature because it was very detailed."

"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."

"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."

More Tanium pros

Cons

"It would be useful to have some updates for the control room in terms of analytics."

"When I used this tool in the bot, it did not work. I got this issue when using the document automation learning instance."

"We noticed slowness in a few of the commands like Object Cloning, Web Recorders, etc. on which Automation Anywhere can work to make it more robust. There are improvements required in the WLM solution provided by AA, which can make it a more robust queuing system and the system should retry by itself in case of failure due to system error."

"I would like to see a lot around API integration going forward, like the ability for other systems to talk to the AI better by opening it up. I would like to see more chatbots or anything in the journey of making it truly immersive for human workers working with these bots."

"Automation Anywhere Control Room should update to the newer versions with one click, including the newer features. There should be minimum effort required from the IT organization. The major resistance from any organization is from the IT organization because they have a lot of dependencies and will sometimes resist doing changes because they have other activities and applications to manage. Future versions should minimizing their work."

"I would like more integration into the entire Microsoft Suite of products, not just Excel. Companies use all of Microsoft products at the same time, and being good at just one Microsoft tool is a limiting factor. Being able to use Microsoft Excel, Access, and Outlook together and have them integrated (as standard) into the tool would be very useful, especially when you go into attended automation."

"Automation Anywhere could improve its integration with Python and other programming languages."

"Sometimes, the ESX services will stop. We are working with IT to resolve this, as it's not our fault. Automation Anywhere is stopping the service, and during that time, the bot will be stopped. Right now, we are logging into the client machine and restarting/rebooting them, then restarting the services. As some of our processes run at night, we won't know that the service is down since our processes run 24/7. This issue is then escalated to the manager. This is the current challenge that we are facing, and we would like them to improve this."

More Automation Anywhere cons

"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."

"If it's too expensive, there are definitely a lot of alternatives out there that can do discovery just as well, especially if they have published APIs."

"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."

"Without improvement in the patters, applications can't be discovered"

"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."

"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."

"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."

"It does create quite a few duplicate CIs, you need to monitor and clean them up."

More ServiceNow Discovery cons

"They could improve the UI."

"The solution can give a lot of false positives."

"Our biggest issue with the solution is its lack of mobility."

"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium. I have to search outside to download patches, create bundles, and then perform the task."

"The most painful thing is the interface. It's a bit unclear sometimes."

"There are some bugs in the product. The tool needs to improve in the area of reporting."

"In my opinion, sometimes it takes a long time to give solutions or resolve the issue."

More Tanium cons

Pricing and Cost Advice

"We save approximately 10,000 hours per year."

"One of the key features that we chose, the bot as a service or the BotFarm, when they launched version 11.3, they decided not to have the BotFarm anymore. This put us in a situation because we expected to have bots on demand, just like our cloud software. This would have been cost efficient for us to use. We hope to see this again being realized with A2019. I hope the scalability from an on demand basis improves."

"We would like to use Citrix going forward. We use Bot Runners to scale up, and it gets to be expensive. Using Citrix, it can mitigate costs."

"The Community Edition is a good offering from the company."

"The ROI is really good. We have saved time and money."

"On a scale of one to ten with ten being the most expensive, I rate the price of Automation Anywhere an eight out of ten."

"Automation Anywhere University is pretty good. They make it available free for everyone."

"I advise others that even as of right now, the setup cost and licensing cost to automate bots on Automation Anywhere is steep but it is worth the investment!"

More Automation Anywhere pricing and cost advice

"It's on a yearly basis. We renew our contract for three years at a time."

"This solution is a paid option within the ServiceNow framework."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"It's a bit expensive compared to other products in the market, but it's worth the money you pay because it's far advanced in terms of features, automation, and capabilities compared to other products."

"The product pricing is fair and reasonable for the value it provides."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"The pricing is determined based on the CIs."

"The product is not cheap."

More ServiceNow Discovery pricing and cost advice

"The solution offers value for money."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"It's an expensive solution. It would be nice if the cost were lower."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"The solution is expensive but it's a good investment."

"It is higher than some competitors in the market."

"There is an annual license required to use this solution."

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Top Industries

By visitors reading reviews

Outsourcing Company

14%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

11%

Financial Services Firm

15%

Manufacturing Company

10%

Outsourcing Company

10%

Healthcare Company

Financial Services Firm

14%

Manufacturing Company

Government

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	162
Midsize Enterprise	86
Large Enterprise	565

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	12

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot commen...

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What needs improvement with ServiceNow Discovery?

ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities. The system could s...

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What is your primary use case for ServiceNow Discovery?

I mainly use ServiceNow Discovery for asset inventory in the estate. I primarily use it for linking applications vers...

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What needs improvement with Tanium?

While there is always room for improvement, I am pleased with Tanium.

See all answers

What is your primary use case for Tanium?

The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the co...

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What advice do you have for others considering Tanium?

For smaller companies, Tanium is quite a big investment, and one needs to have a considerable setup to make it econom...

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Comparisons

UiPath Platform vs Automation Anywhere

Compared 10% of the time

Blue Prism vs Automation Anywhere

Compared 5% of the time

Microsoft Power Automate vs Automation Anywhere

Compared 4% of the time

AutomationEdge vs Automation Anywhere

Compared 3% of the time

Appian vs Automation Anywhere

Compared 2% of the time

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Microsoft Configuration Manager vs ServiceNow Discovery

Compared 8% of the time

Lansweeper vs ServiceNow Discovery

Compared 7% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 7% of the time

HPE Integrated Lights Out (iLO) vs ServiceNow Discovery

Compared 6% of the time

IFS assyst vs ServiceNow Discovery

Compared 4% of the time

More ServiceNow Discovery Competitors

CrowdStrike Falcon vs Tanium

Compared 5% of the time

Microsoft Defender for Endpoint vs Tanium

Compared 4% of the time

BigFix vs Tanium

Compared 4% of the time

Microsoft Configuration Manager vs Tanium

Compared 3% of the time

Symantec Endpoint Security vs Tanium

Compared 3% of the time

More Tanium Competitors

Product Reports

Buyer's Guide

Automation Anywhere

October 2026

Download Automation Anywhere product report

Buyer's Guide

ServiceNow Discovery

October 2026

Download ServiceNow Discovery product report

Buyer's Guide

Tanium

October 2026

Download Tanium product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

No data available

Tanium Inc Cloud, Tanium XEM

Interactive Demo

Automation Anywhere

Demo not available

ServiceNow

Demo not available

Tanium

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

Tanium offers robust endpoint protection, patching, and inventory management, consolidating the functions of tools like BigFix with capabilities in incident response, network security, and cloud or on-premise deployments.

Known for real-time capabilities, Tanium provides detailed analytics, security features, and device management. Users benefit from quick implementation, real-time updates, and patching campaigns. Despite its strengths, integration and custom plugin expansion remain areas to improve, along with data visualization and network optimization. Reporting enhancements and user training could advance its usability, and some UI elements may require updates for clarity and security.

What are the essential features of Tanium?

Detailed Analytics: Provides actionable insights for better decision-making.
Security Capabilities: Offers strong defense measures against threats.
Real-Time Queries: Facilitates immediate information access.
Patch Management: Streamlines software updates across devices.
Device Management: Efficiently handles comprehensive inventory and monitoring tasks.

What benefits should users expect?

Ease of Use: Simplifies complex IT tasks.
Scalability: Adapts to growing IT infrastructure needs.
Integration Flexibility: Merges with existing systems effortlessly.
Real-Time Updates: Ensures current data availability for informed actions.

Tanium's deployment spans industries focusing on endpoint protection and compliance, ensuring reliable device and server management in settings where safety and quick adaptation are critical. Organizations use it for application deployment, compliance checks, and integrating it as an EDR solution, enhancing overall security and operational efficiencies.

Tanium

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

York, National Grid, DXC Technology, experian, BEACHBODY

JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life

Find out what your peers are saying about ServiceNow, Lansweeper, Device42 and others in IT Asset Management. Updated: October 2026.

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