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ServiceNow Discovery vs Tanium comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow Discovery
Ranking in Server Monitoring
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
42
Ranking in other categories
IT Asset Management (3rd), Cloud Resource Discovery Services (1st)
Tanium
Ranking in Server Monitoring
5th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
18
Ranking in other categories
Vulnerability Management (21st), Endpoint Protection Platform (EPP) (31st), Endpoint Detection and Response (EDR) (26th)
 

Mindshare comparison

As of July 2025, in the Server Monitoring category, the mindshare of ServiceNow Discovery is 3.8%, down from 6.2% compared to the previous year. The mindshare of Tanium is 5.8%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
Service helps organizations with network discovery and IT infrastructure management but troubleshooting challenges remain
ServiceNow Discovery was adopted by my organization. We use ServiceNow Discovery for discovery and ITSM The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches. The areas of ServiceNow Discovery that have room…
NitinKushwaha - PeerSpot reviewer
Stable product with an ability to build complex roles
We use Tanium as an EDR solution for managing end-user devices and servers The product is granular and can build complex roles compared to other EDR vendors. Tanium's dashboard UI could be similar to CrowdStrike. We have been using Tanium for two and a half years. The product is stable. I rate…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."
"I would rate the stability of ServiceNow Discovery as nine, as we never had downtime."
"The most valuable asset is relationship building because the solution discovers and builds auto relationships in a way that makes cleanup very easy."
"The product provides great scalability features."
"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."
"The initial setup is pretty straightforward."
"The initial setup is pretty easy."
"ServiceNow Discovery works better than other products I've used."
"I find the inventory and compliance features of Tanium to be the most impressive."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"The security features are very valuable."
"When I push a quick update, it's done right away, and I can rescan immediately to confirm completion within minutes."
"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."
"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."
"Tanium is a very good product and I would rate it eight or nine out of ten."
"Tanium has made the process of detecting threats more proactive with its detection. So, the process is easier and more efficient."
 

Cons

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."
"They can expand on the plugins for some of the other tools."
"Improvements could include implementing chatbots to simplify ticket creation."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"The product should improve its customer interface, web interface, and front end. I would like to see the integration of keyboard chat with the solution."
"The product could improve some of the visualization and architecture setups."
"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."
"Without improvement in the patters, applications can't be discovered"
"The solution needs to improve the reporting and tracking capabilities."
"I would like to have more integrations and custom plugins to input. Integration is always a big deal in a lot of different environments."
"Tanium’s scalability could be improved."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."
"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."
"The most painful thing is the interface. It's a bit unclear sometimes."
"Tanium required local admin or root rights on Mac devices, which did not comply with our security policies. This made the solution less suitable for our restrictive environment."
 

Pricing and Cost Advice

"The solution is not inexpensive so pricing is rated a three out of ten."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"If the product is not deployed properly, it can be very expensive."
"You need a subscription to ServiceNow Discovery, so you can use its features. You can also use specific plugins with the tool, and some of the plugins are free. I don't have information on how much my company pays for the subscription to ServiceNow Discovery."
"It is not recommended for smaller companies because of the price."
"It's on a yearly basis. We renew our contract for three years at a time."
"There is a need to make payments every quarter of a year towards the licensing costs of the solution. ServiceNow Discovery is an expensive tool."
"The price could be better. It's a bit on the pricey side."
"It's an expensive solution. It would be nice if the cost were lower."
"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."
"The product's pricing differs from region to region depending on negotiations and the number of endpoints."
"The solution offers value for money."
"There is an annual license required to use this solution."
"The solution is expensive but it's a good investment."
"It is higher than some competitors in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
12%
Healthcare Company
9%
Manufacturing Company
9%
Financial Services Firm
16%
Government
12%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
I think the price of ServiceNow Discovery is cheaper than BMC.
What needs improvement with ServiceNow Discovery?
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
What do you like most about Tanium?
Tanium’s linear-chain architecture is valuable.
What needs improvement with Tanium?
While there is always room for improvement, I am pleased with Tanium.
What is your primary use case for Tanium?
The primary use case for Tanium ( /products/tanium-reviews ) is compliance, patching, and inventory as part of the core functions.
 

Overview

 

Sample Customers

York, National Grid, DXC Technology, experian, BEACHBODY
JPMorgan Chase, eBay, Amazon, US Bank, MetLife, pwc, Cerner, Delphi, MGM Grand, New York Life
Find out what your peers are saying about ServiceNow Discovery vs. Tanium and other solutions. Updated: June 2025.
860,168 professionals have used our research since 2012.