ServiceNow Discovery vs Tanium comparison

"ServiceNow Discovery has played a vital role in improving service visibility through automated IT service management processes, including change and problem management."

"Discovery enables us to get an accurate inventory that's updated daily. It eliminates human error and the need for people to update configuration changes manually. We have not implemented them yet but plan to set up alerts on CIs that are being audited to see if there are any changes."

"One of the most valuable features of ServiceNow Discovery is the automated discovery that helps identify dependencies and generates reports."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"The initial setup is pretty straightforward."

"ServiceNow's Discovery feature is quite significant because it allows for service mapping and integrates with VIN management. It involves adding a business context to servers, routers, switches, and data centers. This means understanding not only what's installed on these systems and how they function together but also recognizing their significance in terms of business applications from the business's perspective and how they impact business processes and capabilities. So when we delve into these aspects and connect them to the essential components, it can help you engage in more meaningful discussions to enhance capacity management practices. In essence, it contributes to the overall IT portfolio, almost functioning as a business platform. This platform is accessible to users who leverage the data to initiate incidents, implement changes, and resolve problems. Consequently, consolidating all configuration items or assets into a unified platform makes sense, especially considering you already have Discovery in place. If the cost is reasonable, the other two components might not provide much value, except for their user-friendliness, which is often less important to leaders compared to the desired outcomes."

"It's pretty robust, and it's agentless for the most part. So, you don't need to deploy agents, which makes it a lot easier to stand up."

"It has been stable since deployment."

"I like the fact that you can create patching campaigns depending on the area of your network that you want to address first. I like the ability it has to make several campaigns that work in parallel."

"I would say Tanium is the best tool for vulnerability management."

"I like the tool's incident response and security patching."

"Tanium's most valuable features are patch management, inventory, and distribution software."

"The most valuable features of this solution are the consolidation of all historical data on device endpoints, security drivers, firmware, and Software version gaps."

"I find the inventory and compliance features of Tanium to be the most impressive."

"Tanium’s linear-chain architecture is valuable."

"The security features are very valuable."

"It is one of the most costly applications in terms of subscription costs."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"ServiceNow Discovery should improve its cloud capabilities."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"I would rate technical support for ServiceNow Discovery as four. This rating is because there are features on the tool that never worked and despite calling our support, there were no results."

"The solution should improve the classes of discovery assets to disregard more junk data."

"I believe there is room for improvement in ServiceNow Discovery, particularly in providing more detailed information about network usage and communication between ServiceNow and the infrastructure."

"Application discovery could be improved. And, right now, ServiceNow needs to be coupled with another solution in order to verify information."

"We had some issues with the solution's OS upgrade."

"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."

"The reporting could be improved."

"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."

"The solution lacks mobility."

"The most painful thing is the interface. It's a bit unclear sometimes."

"When working with Tanium, there are some older devices that haven't been patched for a long time, and certain patches are not included in Tanium."

"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"As per a general discussion I had with the stakeholders, I figured out that it is a costly tool. There is a need to make additional payments apart from the licensing fees for better support services from ServiceNow."

"ServiceNow Discovery's licensing is not a very small investment, but it definitely pays off."

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"It is not recommended for smaller companies because of the price."

"This is expensive, but it meets our needs."

"If the product is not deployed properly, it can be very expensive."

"This solution is a paid option within the ServiceNow framework."

"Tanium is a more expensive solution in Latin America than some of the competitors, such as BigFix."

"The solution offers value for money."

"The product's pricing differs from region to region depending on negotiations and the number of endpoints."

"It is higher than some competitors in the market."

"It's an expensive solution. It would be nice if the cost were lower."

"There is an annual license required to use this solution."

"The solution is expensive but it's a good investment."