ServiceNow Discovery's most valuable features include CMDB integration, automated relationship discovery, dynamic inventory, and schedule jobs. Users appreciate the simplified architecture, agentless operation, and security features. It effectively maps services and identifies dependencies. Automated data collection, cloud discovery, and integration with third-party plugins enhance utility. The ability to manage CIs, perform accurate data imports, and utilize service accounts are highlighted benefits. Users value its user-friendly interface and minimal manual maintenance requirements.
- "It's pretty robust, and it's agentless for the most part, so you don't need to deploy agents, which makes it a lot easier to stand up."
- "When my team starting any project or learning a new environment, we always implement ServiceNow Discovery which can be used along with other products."
- "The data is really good, it's reliable and they keep adding to it."
ServiceNow Discovery needs improvements in areas such as integration with legacy apps, customization of reports and dashboards, and better support for global deployments. Customers find its pricing high, reporting user interface less user-friendly, and setup complex. Enhancements are desired in the application's AI capabilities, network discovery effectiveness, and licensing flexibility. It is also lacking in network and cloud discovery, device compatibility, and offers limited customization without coding skills.
- "If it's too expensive, there are definitely a lot of alternatives out there that can do discovery just as well, especially if they have published APIs."
- "Application discovery could be improved. Right now, ServiceNow needs to be coupled with another solution in order to verify the information."
- "When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
