Oracle Enterprise Manager and ServiceNow Discovery are enterprise IT management tools often compared for their capabilities in different areas. Oracle Enterprise Manager has the upper hand in support and cost-effectiveness, whereas ServiceNow Discovery stands out for its superior automation features.
Features: Oracle Enterprise Manager is noted for its comprehensive database management, robust performance monitoring, and extensive management tools. ServiceNow Discovery is valued for its powerful asset detection, automatic categorization of IT assets, and advanced discovery automation.
Room for Improvement: Oracle Enterprise Manager could enhance integration with heterogeneous environments, improve reporting tools, and streamline its interface. ServiceNow Discovery needs better synchronization capabilities, more intuitive configuration settings, and enhanced documentation for users.
Ease of Deployment and Customer Service: Oracle Enterprise Manager has a complex deployment requiring specialized skills and longer setup times, supported by strong customer service. ServiceNow Discovery, while also needing skilled deployment, tends to be quicker and is known for reliable support.
Pricing and ROI: Oracle Enterprise Manager is considered cost-effective with a good ROI due to its extensive features covering broad management needs. ServiceNow Discovery has a higher initial cost justified by unmatched automation benefits, resulting in substantial long-term ROI.
When contacting My Oracle Support, I encounter first-line support initially, which is inadequate as I require more in-depth support.
I would rate Oracle Enterprise Manager's technical support at an eight.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
I would rate the technical support by ServiceNow as good.
When trying to connect with non-Oracle products and applications, the connection process is not very straightforward.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
We have not faced any challenges or difficulties with it.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
I want to see additional features in the future that deal with security in relation to Oracle Grid Infrastructure.
Adding AI features for automated replies or helpdesk support would improve Oracle Enterprise Manager.
Setting up the Oracle Enterprise Manager is challenging as it requires setting up a separate server.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
ServiceNow could improve ServiceNow Discovery by integrating artificial intelligence capabilities.
Improvements could include implementing chatbots to simplify ticket creation.
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools.
The licensing is based on the core.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states.
I am using the monitoring capabilities of Oracle Enterprise Manager for monitoring database performance, bottlenecks, and peaks during the day and rush hours.
It also has features like the AWR report, which helps analyze resource usage during specific times.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
| Product | Mindshare (%) |
|---|---|
| Oracle Enterprise Manager | 2.9% |
| ServiceNow Discovery | 2.5% |
| Other | 94.6% |
| Company Size | Count |
|---|---|
| Small Business | 37 |
| Midsize Enterprise | 25 |
| Large Enterprise | 82 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 25 |
Oracle Enterprise Manager offers centralized control over Oracle and non-Oracle environments, featuring robust monitoring, performance tuning, and real-time diagnostics from a unified interface.
With comprehensive database oversight and a user-friendly graphical interface, Oracle Enterprise Manager simplifies backup, patching, and diagnostics. It seamlessly manages databases, applications, and hardware, integrating Cloud services for enhanced efficiency. Though some find the navigation challenging and performance resource-heavy, its automation and customizable metrics improve operational visibility. Users appreciate its capacity to integrate Oracle services into a single, manageable dashboard, supporting both standalone and clustered databases.
What are the key features of Oracle Enterprise Manager?Oracle Enterprise Manager is widely deployed in industries requiring robust database management. Suitable for real-time monitoring and performance tuning, it is critical for organizations overseeing Oracle appliances such as ODA and MySQL systems. These industries benefit from streamlined SQL and server monitoring and integrated Oracle service dashboards, ensuring high availability and security.
ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.
ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.
What are the key features of ServiceNow Discovery?Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.
We monitor all Server Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
