Oracle Enterprise Manager and ServiceNow Discovery are enterprise IT management tools often compared for their capabilities in different areas. Oracle Enterprise Manager has the upper hand in support and cost-effectiveness, whereas ServiceNow Discovery stands out for its superior automation features.
Features: Oracle Enterprise Manager is noted for its comprehensive database management, robust performance monitoring, and extensive management tools. ServiceNow Discovery is valued for its powerful asset detection, automatic categorization of IT assets, and advanced discovery automation.
Room for Improvement: Oracle Enterprise Manager could enhance integration with heterogeneous environments, improve reporting tools, and streamline its interface. ServiceNow Discovery needs better synchronization capabilities, more intuitive configuration settings, and enhanced documentation for users.
Ease of Deployment and Customer Service: Oracle Enterprise Manager has a complex deployment requiring specialized skills and longer setup times, supported by strong customer service. ServiceNow Discovery, while also needing skilled deployment, tends to be quicker and is known for reliable support.
Pricing and ROI: Oracle Enterprise Manager is considered cost-effective with a good ROI due to its extensive features covering broad management needs. ServiceNow Discovery has a higher initial cost justified by unmatched automation benefits, resulting in substantial long-term ROI.
When contacting My Oracle Support, I encounter first-line support initially, which is inadequate as I require more in-depth support.
I would rate Oracle Enterprise Manager's technical support at an eight.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
When trying to connect with non-Oracle products and applications, the connection process is not very straightforward.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
We have not faced any challenges or difficulties with it.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
Adding AI features for automated replies or helpdesk support would improve Oracle Enterprise Manager.
Setting up the Oracle Enterprise Manager is challenging as it requires setting up a separate server.
The areas where Oracle Enterprise Manager could improve include the dashboarding, which could be made more intuitive.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools.
The licensing is based on the core.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states.
The functions and features of Oracle Enterprise Manager that I have found most valuable are its evolution from being problematic in 10g and 11g versions to becoming better and more stable.
It also has features like the AWR report, which helps analyze resource usage during specific times.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
Oracle Enterprise Manager is an on-premises management platform that provides a comprehensive integrated solution for managing and automating your various Oracle products, including applications, databases, middleware, hardware, and engineered systems located either in your Oracle data center or in the cloud.
With the Oracle Enterprise Manager's console, you can administer multiple databases and servers, distribute software to multiple servers and clients, monitor objects and events throughout the network, and integrate with other tools.
Key Oracle Enterprise Manager Features and Products
Reviews from Real Users
Oracle Enterprise Manager stands out among its competitors for a number of reasons. Several major ones are its central management and monitoring and its reporting capabilities
Robin C., head of Oracle Exadata Centre of Excellence at Tata Consultancy Services, writes, "The database performance monitoring features are very useful and allow us to quickly zero in on DB-related issues. Exadata storage server and Infiniband switches can be viewed from the GUI in OEM which cannot be done in other tools. The ability to deploy metric extensions makes this tool extensible for our custom monitoring also."
PeerSpot users note the effectiveness of these features. A database manager at a tech services company notes, “The solution's most valuable aspect is the fact that it is embedded with the Oracle database and Oracle's engineering system, its extra data, and analytics. They have plug-ins that are very helpful. Due to the infrastructure's size, the introduction they offer is very, very useful. It helps with an overall understanding of the product. They have a very nice graphical user interface. The monitoring is good. We can capture the SQL tune from us. With Oracle Enterprise Managers, we can see the rich performance tuning.”
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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