Oracle Enterprise Manager vs ServiceNow Discovery comparison

Oracle Enterprise Manager vs. ServiceNow Discovery

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

Oracle Enterprise Manager streamlines database management, reduces crashes, and improves uptime with enhanced monitoring and time-saving features.

Sentiment score

5.7

ServiceNow Discovery offers scalable value with automation, but ROI varies due to pricing, data challenges, and organizational needs.

No quotes available

For more quotes and insights, download the Oracle Enterprise Manager report

No quotes available

For more quotes and insights, download the ServiceNow Discovery report

Customer Service

Sentiment score

6.4

Oracle Enterprise Manager's service receives mixed reviews for responsiveness and expertise, with some delays and communication issues reported.

Sentiment score

6.1

ServiceNow Discovery's support receives mixed reviews, with inconsistent response times and effectiveness, but training materials are valued.

When contacting My Oracle Support, I encounter first-line support initially, which is inadequate as I require more in-depth support.

reviewer996648

Founder and President at a training & coaching company with 1-10 employees

I would rate Oracle Enterprise Manager's technical support at an eight.

Irman Sulaiman

Technical Director at Olivestouch Technologies Sdn. Bhd.

For more quotes and insights, download the Oracle Enterprise Manager report

The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

This rating is because there are features on the tool that never worked and despite calling our support, there were no results.

For more quotes and insights, download the ServiceNow Discovery report

IT Service Performance Manager at MTN

I would rate the technical support by ServiceNow as good.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Scalability Issues

Sentiment score

7.3

Oracle Enterprise Manager scales well for large deployments, effectively managing diverse environments with robust clustering and load-balancing capabilities.

Sentiment score

7.2

ServiceNow Discovery offers scalability and easy setup, but faces challenges with cloud services, financial concerns, and legacy application complexity.

When trying to connect with non-Oracle products and applications, the connection process is not very straightforward.

Irman Sulaiman

Technical Director at Olivestouch Technologies Sdn. Bhd.

For more quotes and insights, download the Oracle Enterprise Manager report

I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.

Software Consultant at a tech vendor with 10,001+ employees

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

It receives this rating because it can be difficult to troubleshoot when the discovery is failing.

For more quotes and insights, download the ServiceNow Discovery report

IT Service Performance Manager at MTN

Stability Issues

Sentiment score

7.3

Oracle Enterprise Manager offers high availability and efficient performance, with stability enhanced by regular updates and minor connectivity issues.

Sentiment score

8.0

ServiceNow Discovery is highly reliable, scoring 8-10 for dependability, with occasional issues influenced by external factors.

We have not faced any challenges or difficulties with it.

Vijaya Gulhane

Contact Administrator at A.S. Watson Group

For more quotes and insights, download the Oracle Enterprise Manager report

I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.

IT Service Performance Manager at MTN

That is not a mistake of the product. It is due to excessive security on the network.

For more quotes and insights, download the ServiceNow Discovery report

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Room For Improvement

Oracle Enterprise Manager needs improvements in UI, scalability, integration, and support to address challenges in usability and performance.

ServiceNow Discovery requires enhancements in application discovery, integration, pricing, user training, and improved technical support and reporting capabilities.

I want to see additional features in the future that deal with security in relation to Oracle Grid Infrastructure.

Amr Mourad

Senior Oracle Database Administrator at ISFP

Adding AI features for automated replies or helpdesk support would improve Oracle Enterprise Manager.

Vijaya Gulhane

Contact Administrator at A.S. Watson Group

Setting up the Oracle Enterprise Manager is challenging as it requires setting up a separate server.

Eniyavarman Nandhivarman

OCI/AWS Consultant at a government with 11-50 employees

For more quotes and insights, download the Oracle Enterprise Manager report

ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Improvements could include implementing chatbots to simplify ticket creation.

Software Consultant at a tech vendor with 10,001+ employees

The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.

For more quotes and insights, download the ServiceNow Discovery report

IT Service Performance Manager at MTN

Setup Cost

Oracle Enterprise Manager pricing is often high, especially with advanced features, but it integrates with existing Oracle agreements.

ServiceNow Discovery is costly yet valued for its advanced features, with potential cost savings despite high total ownership costs.

I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.

reviewer996648

Founder and President at a training & coaching company with 1-10 employees

In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools.

Irman Sulaiman

Technical Director at Olivestouch Technologies Sdn. Bhd.

The licensing is based on the core.

Eniyavarman Nandhivarman

OCI/AWS Consultant at a government with 11-50 employees

For more quotes and insights, download the Oracle Enterprise Manager report

ServiceNow is considered more expensive compared to other products.

Software Consultant at a tech vendor with 10,001+ employees

I think the price of ServiceNow Discovery is cheaper than BMC.

For more quotes and insights, download the ServiceNow Discovery report

IT Service Performance Manager at MTN

Valuable Features

Oracle Enterprise Manager enhances database administration with real-time monitoring, SQL tuning, automation, and centralized control from a single interface.

ServiceNow Discovery enhances IT operations with automated discovery, dependency mapping, scalability, and efficient management of network devices and cloud infrastructure.

The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states.

Vijaya Gulhane

Contact Administrator at A.S. Watson Group

I am using the monitoring capabilities of Oracle Enterprise Manager for monitoring database performance, bottlenecks, and peaks during the day and rush hours.

Amr Mourad

Senior Oracle Database Administrator at ISFP

It also has features like the AWR report, which helps analyze resource usage during specific times.

Eniyavarman Nandhivarman

OCI/AWS Consultant at a government with 11-50 employees

For more quotes and insights, download the Oracle Enterprise Manager report

The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.

Software Consultant at a tech vendor with 10,001+ employees

ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.

Hemant_Arora

Director, Information Technology at Gen™

ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.

For more quotes and insights, download the ServiceNow Discovery report

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Categories and Ranking

Oracle Enterprise Manager

Ranking in Server Monitoring

6th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

129

Ranking in other categories

Database Development and Management (3rd)

ServiceNow Discovery

Ranking in Server Monitoring

7th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

IT Asset Management (9th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of May 2026, in the Server Monitoring category, the mindshare of Oracle Enterprise Manager is 2.7%, up from 1.8% compared to the previous year. The mindshare of ServiceNow Discovery is 2.8%, down from 3.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Mindshare Distribution
Product	Mindshare (%)
Oracle Enterprise Manager	2.7%
ServiceNow Discovery	2.8%
Other	94.5%

Server Monitoring

Featured Reviews

reviewer996648

Founder and President at a training & coaching company with 1-10 employees

Extensive functionality impresses despite occasional setup complexity

The functions and features of Oracle Enterprise Manager that I have found most valuable are its evolution from being problematic in 10g and 11g versions to becoming better and more stable. Now it has become a significantly improved product. We have integrated identity management, and we are using it for normal database examination, tuning, and performance. We are working with STATSPACK and similar tools that are integrated in Oracle Enterprise Manager. We are currently working with version 13.5, having upgraded from 13.4 last year. Automation is useful for improving operational efficiency, and there are many more opportunities to automate outside the databases. Not many things need to be automated inside the databases. We have jobs running, imports, exports, and similar tasks. To automate these processes, we utilize the Scheduler from Oracle, which is managed in the databases by the vendor. This is not part of our DBA functions in Oracle Enterprise Manager.

Read full review

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Cloud discovery has improved asset visibility and reporting but still needs smarter automation

The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Marketing Services Firm

Construction Company

Manufacturing Company

Financial Services Firm

13%

Manufacturing Company

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	37
Midsize Enterprise	25
Large Enterprise	81

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

What do you like most about Oracle Enterprise Manager?

What I like most about Oracle Enterprise Manager are its features, particularly the active session history. It provides insights into SQL, and I use it regularly to identify potential issues.

What is your experience regarding pricing and costs for Oracle Enterprise Manager?

I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.

What needs improvement with Oracle Enterprise Manager?

The weaknesses I would like to address in Oracle Enterprise Manager involve the dealing of Grid Infrastructure. Oracle Enterprise Manager's handling of Grid Infrastructure needs some improvement. I...

What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

What is your experience regarding pricing and costs for ServiceNow Discovery?

Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...

What needs improvement with ServiceNow Discovery?

Foglight for Databases vs Oracle Enterprise Manager

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Compared 8% of the time

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Compared 6% of the time

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Compared 6% of the time

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Product Reports

Oracle Enterprise Manager

Download Oracle Enterprise Manager product report

ServiceNow Discovery

Download ServiceNow Discovery product report

Overview

Oracle Enterprise Manager offers centralized control over Oracle and non-Oracle environments, featuring robust monitoring, performance tuning, and real-time diagnostics from a unified interface.

With comprehensive database oversight and a user-friendly graphical interface, Oracle Enterprise Manager simplifies backup, patching, and diagnostics. It seamlessly manages databases, applications, and hardware, integrating Cloud services for enhanced efficiency. Though some find the navigation challenging and performance resource-heavy, its automation and customizable metrics improve operational visibility. Users appreciate its capacity to integrate Oracle services into a single, manageable dashboard, supporting both standalone and clustered databases.

What are the key features of Oracle Enterprise Manager?

Comprehensive Database Monitoring: Provides in-depth insights and tracking for optimal database management.
Performance Tuning: Ensures databases run efficiently through real-time adjustments.
Real-time SQL Monitoring: Offers immediate oversight of SQL execution for quick issue resolution.
Centralized Control: Manages Oracle and non-Oracle products from a unified platform.
Automation: Enhances operational processes through customizable metrics and automated tasks.

What benefits should users expect?

Enhanced Efficiency: Streamlines backup, patching, and diagnostics to save time.
Improved Management: Centralizes the control of diverse IT environments for simplicity and effectiveness.
Integrated Cloud Services: Allows seamless interactions with cloud resources for scalability.
Increased Visibility: Provides comprehensive oversight across hardware, applications, and middleware.

Oracle Enterprise Manager is widely deployed in industries requiring robust database management. Suitable for real-time monitoring and performance tuning, it is critical for organizations overseeing Oracle appliances such as ODA and MySQL systems. These industries benefit from streamlined SQL and server monitoring and integrated Oracle service dashboards, ensuring high availability and security.

Oracle

ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.

ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.

What are the key features of ServiceNow Discovery?

Automated Relationship Building: Facilitates seamless integration with CMDB.
Agentless Discovery: Offers accurate mapping without the need for additional agents.
Dependency Mapping: Provides detailed infrastructure insights.
Multi-cloud Support: Ensures operations are streamlined across cloud environments.
Centralized Data Storage: Supports efficient data management.
Comprehensive Impact Analysis: Enhances capacity management.

What benefits and ROI should be considered?

Integration with CMDB: Enhances asset tracking and management.
Secure Operations: Minimizes security risks across IT environments.
Efficient Data Management: Streamlines processing and analysis of data.
Low Maintenance: Reduces operational overhead and downtime.
Robust Performance: Ensures reliability in diverse settings.

Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.

ServiceNow

Sample Customers

7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank

York, National Grid, DXC Technology, experian, BEACHBODY

Oracle Enterprise Manager vs. ServiceNow Discovery