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Oracle Enterprise Manager vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Oracle Enterprise Manager streamlines database management, reduces crashes, and improves uptime with enhanced monitoring and time-saving features.
Sentiment score
5.7
ServiceNow Discovery offers scalable value with automation, but ROI varies due to pricing, data challenges, and organizational needs.
 

Customer Service

Sentiment score
6.4
Oracle Enterprise Manager's service receives mixed reviews for responsiveness and expertise, with some delays and communication issues reported.
Sentiment score
6.1
ServiceNow Discovery's support receives mixed reviews, with inconsistent response times and effectiveness, but training materials are valued.
When contacting My Oracle Support, I encounter first-line support initially, which is inadequate as I require more in-depth support.
Founder and President at a training & coaching company with 1-10 employees
I would rate Oracle Enterprise Manager's technical support at an eight.
Technical Director at Olivestouch Technologies Sdn. Bhd.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
IT Service Performance Manager at MTN
I would rate the technical support by ServiceNow as good.
Service Now Developer at Bangmetric services pvt ltd
 

Scalability Issues

Sentiment score
7.3
Oracle Enterprise Manager scales well for large deployments, effectively managing diverse environments with robust clustering and load-balancing capabilities.
Sentiment score
7.2
ServiceNow Discovery offers scalability and easy setup, but faces challenges with cloud services, financial concerns, and legacy application complexity.
When trying to connect with non-Oracle products and applications, the connection process is not very straightforward.
Technical Director at Olivestouch Technologies Sdn. Bhd.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Software Consultant at a tech vendor with 10,001+ employees
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
IT Service Performance Manager at MTN
 

Stability Issues

Sentiment score
7.3
Oracle Enterprise Manager offers high availability and efficient performance, with stability enhanced by regular updates and minor connectivity issues.
Sentiment score
8.0
ServiceNow Discovery is highly reliable, scoring 8-10 for dependability, with occasional issues influenced by external factors.
We have not faced any challenges or difficulties with it.
Contact Administrator at A.S. Watson Group
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
IT Service Performance Manager at MTN
That is not a mistake of the product. It is due to excessive security on the network.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Room For Improvement

Oracle Enterprise Manager needs improvements in UI, scalability, integration, and support to address challenges in usability and performance.
ServiceNow Discovery requires enhancements in application discovery, integration, pricing, user training, and improved technical support and reporting capabilities.
I want to see additional features in the future that deal with security in relation to Oracle Grid Infrastructure.
Senior Oracle Database Administrator at ISFP
Adding AI features for automated replies or helpdesk support would improve Oracle Enterprise Manager.
Contact Administrator at A.S. Watson Group
Setting up the Oracle Enterprise Manager is challenging as it requires setting up a separate server.
OCI/AWS Consultant at a government with 11-50 employees
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Improvements could include implementing chatbots to simplify ticket creation.
Software Consultant at a tech vendor with 10,001+ employees
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
IT Service Performance Manager at MTN
 

Setup Cost

Oracle Enterprise Manager pricing is often high, especially with advanced features, but it integrates with existing Oracle agreements.
ServiceNow Discovery is costly yet valued for its advanced features, with potential cost savings despite high total ownership costs.
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
Founder and President at a training & coaching company with 1-10 employees
In terms of pricing, Oracle Enterprise Manager is on the premium side compared to other monitoring tools.
Technical Director at Olivestouch Technologies Sdn. Bhd.
The licensing is based on the core.
OCI/AWS Consultant at a government with 11-50 employees
ServiceNow is considered more expensive compared to other products.
Software Consultant at a tech vendor with 10,001+ employees
I think the price of ServiceNow Discovery is cheaper than BMC.
IT Service Performance Manager at MTN
 

Valuable Features

Oracle Enterprise Manager enhances database administration with real-time monitoring, SQL tuning, automation, and centralized control from a single interface.
ServiceNow Discovery enhances IT operations with automated discovery, dependency mapping, scalability, and efficient management of network devices and cloud infrastructure.
The tool allows us to monitor 24/7, configure dashboards, and quickly check the status of databases that are in critical states.
Contact Administrator at A.S. Watson Group
I am using the monitoring capabilities of Oracle Enterprise Manager for monitoring database performance, bottlenecks, and peaks during the day and rush hours.
Senior Oracle Database Administrator at ISFP
It also has features like the AWR report, which helps analyze resource usage during specific times.
OCI/AWS Consultant at a government with 11-50 employees
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
Software Consultant at a tech vendor with 10,001+ employees
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
Director, Information Technology at Gen™
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Categories and Ranking

Oracle Enterprise Manager
Ranking in Server Monitoring
7th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
129
Ranking in other categories
Database Development and Management (3rd)
ServiceNow Discovery
Ranking in Server Monitoring
4th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
IT Asset Management (7th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of March 2026, in the Server Monitoring category, the mindshare of Oracle Enterprise Manager is 2.2%, down from 2.2% compared to the previous year. The mindshare of ServiceNow Discovery is 3.1%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Mindshare Distribution
ProductMindshare (%)
ServiceNow Discovery3.1%
Oracle Enterprise Manager2.2%
Other94.7%
Server Monitoring
 

Featured Reviews

reviewer996648 - PeerSpot reviewer
Founder and President at a training & coaching company with 1-10 employees
Extensive functionality impresses despite occasional setup complexity
The functions and features of Oracle Enterprise Manager that I have found most valuable are its evolution from being problematic in 10g and 11g versions to becoming better and more stable. Now it has become a significantly improved product. We have integrated identity management, and we are using it for normal database examination, tuning, and performance. We are working with STATSPACK and similar tools that are integrated in Oracle Enterprise Manager. We are currently working with version 13.5, having upgraded from 13.4 last year. Automation is useful for improving operational efficiency, and there are many more opportunities to automate outside the databases. Not many things need to be automated inside the databases. We have jobs running, imports, exports, and similar tasks. To automate these processes, we utilize the Scheduler from Oracle, which is managed in the databases by the vendor. This is not part of our DBA functions in Oracle Enterprise Manager.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
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Top Industries

By visitors reading reviews
Financial Services Firm
9%
Marketing Services Firm
9%
Manufacturing Company
8%
Performing Arts
7%
Financial Services Firm
12%
Manufacturing Company
9%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise25
Large Enterprise81
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise23
 

Questions from the Community

What do you like most about Oracle Enterprise Manager?
What I like most about Oracle Enterprise Manager are its features, particularly the active session history. It provides insights into SQL, and I use it regularly to identify potential issues.
What is your experience regarding pricing and costs for Oracle Enterprise Manager?
I would rate the pricing of Oracle Enterprise Manager as very expensive, definitely deserving a 10 out of 10.
What needs improvement with Oracle Enterprise Manager?
The weaknesses I would like to address in Oracle Enterprise Manager involve the dealing of Grid Infrastructure. Oracle Enterprise Manager's handling of Grid Infrastructure needs some improvement. I...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if w...
 

Overview

 

Sample Customers

7-Eleven, Halliburton, Cisco, Garmin, Nationwide, Korea Telecom, Allied Irish Bank
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Oracle Enterprise Manager vs. ServiceNow Discovery and other solutions. Updated: March 2026.
884,933 professionals have used our research since 2012.