ServiceNow Discovery and Lansweeper are prominent competitors in the IT operations and asset management space. ServiceNow Discovery offers a broader range of advanced IT operations capabilities, making it superior for enterprises with complex IT needs.
Features: ServiceNow Discovery includes integration with CMDB, dependency mapping, and robust cloud discovery, centralizing and automating IT operations. Lansweeper focuses on IT asset management with strong inventory management and offers both agentless and agent-based solutions, particularly excelling in Windows environments.
Room for Improvement: ServiceNow Discovery needs enhancements in its cloud capabilities and a more transparent pricing model. The descriptive quality of error messages and AI features also require improvement. Lansweeper should improve security features, develop its cloud solution further, and offer better support communication options.
Ease of Deployment and Customer Service: ServiceNow Discovery is versatile for deployment across various cloud environments but can be complex in initial setup. Its customer service is inconsistent, with some reports of delayed response times. Lansweeper is easier to deploy due to its straightforward on-premises setup and generally offers reliable support for less complex environments.
Pricing and ROI: ServiceNow Discovery is expensive with licensing based on configuration items, but many users find the ROI worth the cost due to enhanced efficiency and reduced IT overhead. Lansweeper is more cost-effective with a simpler pricing structure, appealing to smaller companies, though recent price hikes reflect its growing functionality.
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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