

ServiceNow Discovery and Lansweeper are prominent competitors in the IT operations and asset management space. ServiceNow Discovery offers a broader range of advanced IT operations capabilities, making it superior for enterprises with complex IT needs.
Features: ServiceNow Discovery includes integration with CMDB, dependency mapping, and robust cloud discovery, centralizing and automating IT operations. Lansweeper focuses on IT asset management with strong inventory management and offers both agentless and agent-based solutions, particularly excelling in Windows environments.
Room for Improvement: ServiceNow Discovery needs enhancements in its cloud capabilities and a more transparent pricing model. The descriptive quality of error messages and AI features also require improvement. Lansweeper should improve security features, develop its cloud solution further, and offer better support communication options.
Ease of Deployment and Customer Service: ServiceNow Discovery is versatile for deployment across various cloud environments but can be complex in initial setup. Its customer service is inconsistent, with some reports of delayed response times. Lansweeper is easier to deploy due to its straightforward on-premises setup and generally offers reliable support for less complex environments.
Pricing and ROI: ServiceNow Discovery is expensive with licensing based on configuration items, but many users find the ROI worth the cost due to enhanced efficiency and reduced IT overhead. Lansweeper is more cost-effective with a simpler pricing structure, appealing to smaller companies, though recent price hikes reflect its growing functionality.
It ended up being more cost-effective than BMC for the license we obtained.
If they weren't available, I would leave a message, and they would usually return my call within an hour, addressing any issues I had.
We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.
Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
I would rate the technical support by ServiceNow as good.
You can start with just scanning your network and later add all the other features it provides to prepare reports.
When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software.
It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.
Reporting needs to be more customized as per customer requirements.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
It is quite cheap compared to other solutions, and the installation was very easy.
They purchased licenses for around 300 to 400 users or devices.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.
The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.
Lansweeper has made the job easier for us. That's the best benefit.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
| Product | Mindshare (%) |
|---|---|
| Lansweeper | 4.8% |
| ServiceNow Discovery | 3.5% |
| Other | 91.7% |

| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
Lansweeper provides efficient IT asset management, automating scanning, discovery, and reporting while offering robust cloud capabilities. It's designed for IT, security, and executive teams to enhance insights and strategic planning.
Lansweeper is known for its comprehensive IT asset management features, including automated scanning, detailed reporting options, and extensive hardware and software tracking. Its agentless deployment and support for various platforms boost performance and usability, facilitating real-time data management with cloud capabilities. While many value Lansweeper's robust functionality, users point to areas for improvement, such as customer support, enhanced cloud features, and report customization. Scalability in large networks and better integration of security functions like vulnerability management are noted as areas for growth.
What are Lansweeper's key features?Lansweeper is widely implemented in industries to manage IT and OT assets, offering detailed endpoint monitoring, automated task scheduling, and desktop inventory management. Companies utilize it for license counting, software deployment, and enhancing security by tracking device status and software updates.
ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.
ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.
What are the key features of ServiceNow Discovery?Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.
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