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Lansweeper vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
3.5
Lansweeper is praised for remote efficiency, cost savings, and reporting, though some doubt its overall financial return.
Sentiment score
6.5
ServiceNow offers long-term ROI through automation, integration, and cost savings, though implementation timelines vary among users.
It ended up being more cost-effective than BMC for the license we obtained.
Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees
Thanks to ServiceNow's end-to-end automation, we save five to ten days of cycle time for each invoice.
Application Development Associate & Manager at a tech vendor with 10,001+ employees
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
General Manager at sPerception IT
ServiceNow offers a great return on investment because it saves us a lot of time and increases the efficiency of team members to complete their tickets and work on the PRBs to solve the root cause.
Product Developer at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
5.1
Lansweeper offers responsive email support with informative resources, despite time zone challenges, earning high user ratings.
Sentiment score
7.0
ServiceNow offers responsive support and technical knowledge, though complex issues may face delays; satisfaction varies by interaction quality.
If they weren't available, I would leave a message, and they would usually return my call within an hour, addressing any issues I had.
IT Analyst at Ivy Rehab Network
We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.
System Administrator at Loma Linda University
Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.
Data Engineering at Kroger Health
The support is exemplary and deserves a perfect rating.
Team Lead at a tech vendor with 10,001+ employees
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
General Manager at sPerception IT
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Vice President Delivery & Operations at Rezilyens
 

Scalability Issues

Sentiment score
6.7
Lansweeper is scalable for businesses, offering ease of setup and centralized management, despite challenges in large distributed environments.
Sentiment score
7.4
ServiceNow effectively scales for various business sizes, handling large user volumes efficiently, but costs and configurations may impact performance.
You can start with just scanning your network and later add all the other features it provides to prepare reports.
CTO at Four Nine Agency
When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.
Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
It is capable of vertical scaling with no issues.
Team Lead at a tech vendor with 10,001+ employees
ServiceNow's scalability is very good as it can be deployed in each environment.
Workload Automation at nab
 

Stability Issues

Sentiment score
7.0
Lansweeper is stable and user-friendly but may experience performance issues with heavy tasks and non-Windows systems.
Sentiment score
7.7
ServiceNow offers reliable stability and scalability, with minimal disruptions or bugs quickly resolved by effective support.
It is cloud-based, so it is highly scalable and performs well.
General Manager at sPerception IT
I haven't faced any issues with stability; I've rarely seen any downtime.
Solution Engineer - Digital Platform | Mobile at British American Tobacco
ServiceNow is stable enough.
Service Now Developer at Bangmetric services pvt ltd
 

Room For Improvement

Lansweeper users want better reporting, deployment, support, asset management, integration, UI, scalability, version tracking, and cost effectiveness.
ServiceNow improvements include cost reduction, intuitive interface, expanded AI, mobile functionality, better integrations, training, and enhanced customization.
For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software.
CTO at Four Nine Agency
It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.
Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust
Reporting needs to be more customized as per customer requirements.
Ict Advisor at SOS Children's Villages
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
Senior Consultant at a consultancy with 10,001+ employees
There is a need for bug or error tracking in ServiceNow.
Team Lead at a tech vendor with 10,001+ employees
 

Setup Cost

Lansweeper provides cost-effective IT asset management with straightforward licensing, though prices are close to competitors without negotiation options.
ServiceNow offers high-value, comprehensive enterprise features, but costs may escalate with extensive use, posing challenges for smaller businesses.
It is quite cheap compared to other solutions, and the installation was very easy.
CTO at Four Nine Agency
They purchased licenses for around 300 to 400 users or devices.
Ict Advisor at SOS Children's Villages
ServiceNow's pricing can be justified if more functionality is required.
Service Now Developer at Bangmetric services pvt ltd
ServiceNow does come with a price.
Associate Vice President at Wissen infotech
ServiceNow is expensive for all regions.
Security Architect at وزارة الثقافة Ministry of Culture
 

Valuable Features

Lansweeper offers robust IT asset management, supports versatile platforms, and enhances decision-making through comprehensive insights and integration options.
ServiceNow offers customizable integration, automation, incident management, and seamless workflows, enhancing productivity, communication, and asset management.
The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.
CTO at Four Nine Agency
The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.
Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust
Lansweeper has made the job easier for us. That's the best benefit.
Lead System Support Specialist at Government of Prince Edward Island
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Service Now Developer at Bangmetric services pvt ltd
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
Security Architect at وزارة الثقافة Ministry of Culture
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
IT infra Admin at synu
 

Categories and Ranking

Lansweeper
Ranking in IT Asset Management
2nd
Average Rating
8.4
Reviews Sentiment
6.3
Number of Reviews
17
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in IT Asset Management
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
228
Ranking in other categories
Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of Lansweeper is 4.8%, down from 13.1% compared to the previous year. The mindshare of ServiceNow is 12.9%, down from 21.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow12.9%
Lansweeper4.8%
Other82.3%
IT Asset Management
 

Featured Reviews

ES
System Administrator at Loma Linda University
Significant asset management capabilities boost IT efficiency and support proactive monitoring
A positive aspect of Lansweeper is that they maintain a 30-minute recurring schedule with us for feedback. I have mentioned to the Lansweeper team that I would appreciate a clear separation between computers joined to our on-premise domain and those joined to the Microsoft Entra directory, as this distinction is currently difficult to make. In terms of reporting and knowledge, Lansweeper completely fulfills our needs. The software installation capability is being phased out as they now have the cloud version app, where this ability and Actions have been removed. My experience is primarily with Windows systems in Lansweeper, but it also supports Mac systems. We are currently adding Macs to scanning, though functionality is somewhat limited compared to Windows. It scans servers too, though this isn't the primary focus. Regarding network scanning, there are some security considerations due to specific service or port requirements on switches. For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product. Building reports is straightforward, and while the database is quite extensive and may require research depending on needs, the information is readily available.
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.
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Top Industries

By visitors reading reviews
Healthcare Company
9%
Manufacturing Company
8%
Government
8%
Construction Company
7%
Financial Services Firm
12%
Manufacturing Company
10%
Government
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise4
Large Enterprise8
By reviewers
Company SizeCount
Small Business55
Midsize Enterprise35
Large Enterprise171
 

Questions from the Community

What is your experience regarding pricing and costs for Lansweeper?
It is quite cheap compared to other solutions, and the installation was very easy.
What needs improvement with Lansweeper?
It is difficult for me to suggest improvements to Lansweeper since I thought it performed effectively for its intended purpose. I did not use the ITSM tools aspect, which connects to a CMDB, becaus...
What is your primary use case for Lansweeper?
My use cases with Lansweeper primarily involve discovery for data center migrations. I did this when I worked for my company, where we used BMC's Discovery for asset discovery. Another customer wan...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Overview

 

Sample Customers

Information Not Available
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Lansweeper vs. ServiceNow and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.