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Lansweeper pros and cons

Vendor: Lansweeper
4.3 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Lansweeper supports multiple platforms and is agentless, simplifying deployment and maintenance for small and medium businesses.
It provides flexible and powerful reporting scripts, allowing non-power users to easily create and run reports, access updates, and perform necessary tasks.
IT asset management in Lansweeper offers critical network insights and the capability to track devices outside the network, beneficial for remote work.
Lansweeper enables monitoring of log-on times and CPU, memory, and network usage on workstations, helping to verify user claims about resource consumption.
Providing comprehensive inventory information, Lansweeper helps save time in report preparation and delivers significant cost savings.

CONS

Lacks an end-to-end asset management tool.
The feature to deploy software on endpoints needs to be improved.
Support could be more knowledgeable, and establishing direct communication with support is challenging.
In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license.
Reporting has some glitches and needs to be more customized as per customer requirements.
 

Lansweeper Pros review quotes

DA
Dec 19, 2023
One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools.
Bo Kennedy - PeerSpot reviewer
Mar 21, 2022
A great value is the fact that it supports multiple platforms, and it is agentless. Obviously, it still requires credentials, but being agentless makes it much easier to deploy, especially for a small business. It leaves fewer things to maintain. Especially for a small or medium business, it is a tremendous product.
IK
Jun 18, 2025
We have seen a return on investment with Lansweeper, as we save time preparing reports for Microsoft, and it has been very useful in terms of cost savings.
Learn what your peers think about Lansweeper. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
reviewer1330542 - PeerSpot reviewer
Feb 2, 2023
The most valuable feature of Lansweeper is IT asset management. In the realm of cybersecurity, having knowledge of what is on the network is critical. We are able to conduct reports and see the assets we have. Initially, the solution required a machine on the local network to scan everything, but it has evolved to include agents that can report to a device, and more recently, an agent that can send data to the cloud even if the device is outside of the network. This has proven to be especially useful during the pandemic, as it has allowed us to keep track of devices that have been sent home with employees.
reviewer1330542 - PeerSpot reviewer
Nov 3, 2021
We've found the most value right now in the inventory of the equipment.
SB
Jun 23, 2025
The solution has an excellent health status feature and a user-friendly interface that contains all necessary information.
GK
May 15, 2025
The most valuable feature of Lansweeper is that it can gather all the devices online and offline and generate proper IT assets.
Anil  Rao - PeerSpot reviewer
May 19, 2022
Provides good reports from every asset.
Victor Vu - PeerSpot reviewer
Nov 12, 2024
The use of Teams for EdgeScript agent and agentless scanning of devices within our network proves valuable.
SofiaPatsea - PeerSpot reviewer
Oct 20, 2023
Lansweeper is very easy to use, and its technical support is very good.
 

Lansweeper Cons review quotes

DA
Dec 19, 2023
The support experience hasn't been satisfactory. Establishing a direct connection with someone is challenging, as communication is limited to chat or forums through a web link. There's a lack of direct interaction with support personnel, making it difficult to have real-time conversations or seek immediate assistance, which is not ideal.
Bo Kennedy - PeerSpot reviewer
Mar 21, 2022
I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool.
IK
Jun 18, 2025
For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software, requiring us to manually add this software to the whitelist or change it in reports; it should be counted as the previous version.
Learn what your peers think about Lansweeper. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
reviewer1330542 - PeerSpot reviewer
Feb 2, 2023
The support is an area that could improve. The support staff could be more knowledgeable.
reviewer1330542 - PeerSpot reviewer
Nov 3, 2021
The help desk is not exactly its strong suit.
SB
Jun 23, 2025
It would be beneficial if the solution could show more account-related information, beyond just the main Active Directory user account, and include management capabilities for other account types.
GK
May 15, 2025
In Lansweeper, reporting has some glitches. Reporting needs to be more customized as per customer requirements.
Anil  Rao - PeerSpot reviewer
May 19, 2022
Lacks an end-to-end asset management tool.
Victor Vu - PeerSpot reviewer
Nov 12, 2024
In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license.
SofiaPatsea - PeerSpot reviewer
Oct 20, 2023
It would be great if Lansweeper could combine security functions like vulnerability management.