Freshservice and Lansweeper compete in the IT service management and asset management domain. Freshservice seems to have the upper hand due to its comprehensive service management capabilities and user-friendliness.
Features: Freshservice offers strong incident management, change management, and asset tracking. It emphasizes ease of use and mobile access with robust automation capabilities and seamless integration. Lansweeper excels in IT asset management and inventory capabilities, tracking updates and devices efficiently, providing extensive reporting scripts despite under-utilized help desk features.
Room for Improvement: Freshservice could enhance its reporting features and workflow customization. There is a need for more integration options and support for diverse infrastructure. Lansweeper needs improved security functions and more direct support interactions. It struggles with dynamic response and cloud support, affecting real-time decision-making.
Ease of Deployment and Customer Service: Freshservice offers versatile deployment in public and private clouds, ensuring ease of access and continuous updates. User feedback reports generally satisfactory support, with occasional communication hiccups. Lansweeper operates primarily on-premises, requiring more technical setup but offering solid control over infrastructure. Although its technical support is reliable, it is less accessible compared to Freshservice.
Pricing and ROI: Freshservice offers various pricing plans, providing flexibility but some users find higher tiers costly. Its licensing is transparent and provides decent ROI, especially in asset management. Lansweeper's device-based pricing is economical up to a limit but can escalate quickly. It offers substantial value for IT management despite a recent price increase and ensures ROI through efficient asset tracking.
| Product | Market Share (%) |
|---|---|
| Lansweeper | 9.9% |
| Freshservice | 4.6% |
| Other | 85.5% |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 3 |
| Large Enterprise | 12 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
