Device42 vs Freshservice comparison

Device42 is a powerful asset management tool for inventory, asset discovery, and CMDB purposes. It can be deployed on-premises or on the cloud and is praised for its ease of use, coordination, and reasonable pricing. 

The tool's most valuable features include agentless discovery, service discovery, business application mapping, import/export for bulk operations, reporting, insights+, REST API abilities, auto-discovery, topology layout, and data center infrastructure management. Device42 has helped organizations provide visibility into on-premises infrastructure, aiding in asset management, automating IT problem-solving, and aiding in decision-making about resources.

Say Hello! to Automated Data Center Management

Say goodbye to spreadsheets and manual drawings which are, at best, inefficient and quickly outdated. Device42 auto-generates accurate infrastructure and inter-dependency diagrams making data center management faster, easier, and more accurate.

• Gain – Gain accurate infrastructure visibility — know what you have, where it’s located, how it’s connected, and who owns it.
• Beyond – Go beyond just the physical — gain visibility into blades, virtual machines, cloud instances, and the applications running on them.
• Support – Support and document the entire lifecycle from purchase order to retirement.
• Infrastructure – Device42’s comprehensive infrastructure management enables more informed decision making.

Know Exactly What is Running, and Where, with Deep Application Mapping

• Mapping – Powerful application mapping tools relate data from various sources.
• Related – Auto-discovered data is related with imported and input data.
• Components – Dependency flow diagrams relating application components are automatically generated.
• Visualize – IT managers can visualize the application’s different parts and interdependencies.
• Charts – Automatically-generated impact charts show the relationships between applications, hardware components, and facilities.

Transform IT Anarchy into IT Organization

Access real-time configuration data to understand where resources are and how those resources are being consumed. Support future capacity and growth planning.

• IP Address – Get the next available IP address (eliminate ping and pray).
• Capacity – Locate racks with enough space and power capacity to house new servers.
• Affected – Determine which users are affected by scheduled and unscheduled outages.
• Supported – Know if a server/OS is still supported, and where to find it.
• Accurate – Maintain accurate server-switch port connections.
• Manage – Accurately manage rack power and cooling capacities.
• Device – Know device interdependencies and their service relationships.

Efficiently Manage Growth and Consolidation with Powerful Capacity Planning Tools

• Rack – Find available rack capacity with heat maps colored by available units.
• Power – Ensure power availability at a glance with overlaid color bars.
• Find – Quickly find space, outlets, and power capacity for new equipment with “What-If” scenarios.
• Connections – Visually ensure all your machines are redundantly connected.
• Hardware – Easily identify any hardware without redundancy.
• View – View power consumption, temperature, and humidity over time.
• Data Center – Locate data center hot spots and eliminate problem areas.
• Reports – Comprehensive reporting includes abundant pre-configured reports or easily create your own.
• Change – Instantly report change history, contracts, rack space availability, and much more.
• Consolidate – Remove the guesswork — know if you have room to grow, or power and cooling capacity to consolidate.

Dramatically Reduce Data Entry

Increase data center staff productivity. By minimizing or eliminating redundant and low-value data entry, IT staff can spend more time on high-value business initiatives.

• Automatic – Device42's autodiscovery, import tools, and 3rd-party integrations do a vast majority of the hard work for you.
• API – All the documentation you could ever want on our open API is available at http://api.device42.com.
• Powerful – Device42’s open and powerful REST API is thoroughly documented, easy to use, and extremely powerful —enabling input and output of data to and from external sources with features like .XLS API imports.
• Better Place – Freedom from excessive data entry means you can focus on building the next cool thing and making the world a better place!

Enhance IT Service Management

Device42 integrates with many popular 3rd-party tools and imports from almost anywhere!

• Input – No need to input the same data into multiple systems!
• Information – Enhance the information in your ticketing system with data from Device42.
• ITSM App – Out-of-the-box integrations with popular ITSM applications such as JIRA, Confluence, ServiceNow, and Zendesk.
• Automation – Out-of-the-box integrations with automation platforms like Rundeck, Puppet, and Chef.
• CMDB Providers – Import data from other CMDB providers like Aperature, Microsoft SCCM, Solarwinds, OpenDCIM, Racktables, Rackmonkey
• Anywhere – Import from spreadsheets, Visio docs, and anywhere else you can get a .csv file.

Effectively Manage Asset Life Cycles

Make the most out of your budget. Track software and support entitlements, and full hardware asset lifecycles.

• Purchases – Record purchases.
• Lifecycle – Asset lifecycle tracking from the day of purchase to the day it’s retired.
• Contract – Associate a service contract with the actual asset it applies to.
• QR Code – Automatically generate a smartphone-readable QR code for physical inventory.
• Planning – Improve planning with accurate financial data for budgeting and auditing.
• Proactive – Proactively manage contracts and maintenance renewals with powerful reporting and renewal notices.
• Track Well – Track software licensing and ensure compliance.
• Eliminate – Eliminate waste and save money.

Resolve Technical Issues Faster

• Services – Improve your IT service delivery with accurate and actionable data.
• Flexible – Device42 will discover and correlate relationships between physical, logical, and virtual environments – providing a powerful tool for problem solving.
• Ticket Makes – Attaching the actual device to a ticket makes confusion about which device is being referenced a thing of the past.
• Locate Device – Locating the device has never been easier when it’s attached to a ticket; click the device and get all the relevant details from Device42.
• Emergency – The next time a data center emergency arises, save the day in style!

Centrally Manage Shared Accounts and Passwords

• Find – Take control of who has access to what systems
• Ensure – Ensure that data center teams have the information they need, when they need it
• Very Fast – Quickly map service accounts and secrets to devices and applications
• Powerful Control – Protect account and password information with granular access controls
• Locate – Track password views, expiration dates, and password changes
• Happiness – And yes…keep the auditors happy, happy, happy!

Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.

Freshservice Features

Freshservice has many valuable key features. Some of the most useful ones include:

• ITIL-aligned processes
• Intelligent AI/ML capabilities
• Advanced CSAT
• Extensible platform
• Self-service portal
• Smart automations
• Service catalog
• Effective monitoring and alerting
• Out-of-box analytics
• Mobile app
• Marketplace apps
  

Freshservice Benefits

There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:

• Intelligent service management and customized workflows: Freshservice offers powered bots, automation, and orchestration to help you make management more efficient and gives you the ability to customize all workflows.

• Fast time-to-value: Freshservice’s out-of-the-box features help you quickly deploy it and enable easier adoption, at scale.

• Minimizes downtime: Freshservice prevents critical issues by identifying the right alerts, collaborating with context, and delivering an enhanced end-user experience.

• Extensible: The solution is extensible and allows organizations to access enterprise-scale tools to customize, integrate, and automate business workflows.

• Support: Freshservice has 24/7 support so your issues can be addressed around-the-clock.

• Boosts productivity: The Freshservice solution helps improve employee productivity. It helps you prioritize work better with real-time custom dashboards.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.

A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”

PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”

A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."