Device42 vs ServiceNow comparison

Device42 and ServiceNow are both solutions in the IT Asset Management category. Device42 is ranked #5 with an average rating of 8.2, while ServiceNow is ranked #1 with an average rating of 8.6. Device42 holds a 4.1% mindshare in IAM, compared to ServiceNow’s 12.9% mindshare. Additionally, 100% of Device42 users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Device42

Read 34 Device42 reviews

4,548 Views
2,047 Comparison Views

100% willing to recommend

ServiceNow

Read 228 ServiceNow reviews

30,705 Views
5,834 Comparison Views

92% willing to recommend

Device42

ServiceNow

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Executive SummaryUpdated on Dec 18, 2024

ServiceNow and Device42 compete in the IT service management and asset management categories. ServiceNow seems to have the upper hand in broad application support and customization capabilities, whereas Device42 excels in automatic IT asset discovery without requiring agents.

Features: ServiceNow offers configurability and customization, incident and change management, and robust community support. Device42 excels in automatic IT asset discovery, application dependency mapping, and ease of use.

Room for Improvement: ServiceNow may result in complexity and cost concerns, and its pricing model can be confusing. Device42 could improve in deeper asset discovery and enhanced reporting capabilities and broaden its specialized functions.

Ease of Deployment and Customer Service: ServiceNow supports public, private, and hybrid cloud models, but support quality varies. Device42 is mainly on-premises, which may pose limitations, and customer service has room for improvement as usage grows.

Pricing and ROI: ServiceNow is known for higher pricing due to its extensive features but can be complex. Device42 offers more affordable, competitive pricing, aligning with its focus on asset management capabilities.

To learn more, read our detailed Device42 vs. ServiceNow Report (Updated: April 2026).

Buyer's Guide

Device42 vs. ServiceNow

April 2026

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Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.6

Device42 enhances ROI by streamlining IT asset management, application mapping, and offering insightful reports for cost-effective operations.

Sentiment score

6.5

ServiceNow offers long-term ROI through automation, integration, and cost savings, though implementation timelines vary among users.

The TCO calculations based on five years and three years have yielded a remarkable ROI compared to on-premise workload, validating the business case submission to the customer.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

I can confidently say at least 30% is the savings which we have seen.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

Device42 is a fully-featured tool that includes everything we need with powerful auto-discovery and intelligent application dependency mapping.

Likod Andrew

Financial Specialist at Wells Fargo

For more quotes and insights, download the Device42 report

Thanks to ServiceNow's end-to-end automation, we save five to ten days of cycle time for each invoice.

reviewer2810895

Application Development Associate & Manager at a tech vendor with 10,001+ employees

They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.

Shafqat Paracha

General Manager at sPerception IT

ServiceNow offers a great return on investment because it saves us a lot of time and increases the efficiency of team members to complete their tickets and work on the PRBs to solve the root cause.

Vanga Sainithinreddy

Product Developer at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow report

Customer Service

Sentiment score

8.1

Device42's customer service is praised for prompt, knowledgeable support, despite occasional delays, frequently earning high satisfaction ratings.

Sentiment score

7.0

ServiceNow offers responsive support and technical knowledge, though complex issues may face delays; satisfaction varies by interaction quality.

Customer support for Device42 is fantastic.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Our internal teams have also leveraged the platform which is available for the customers and the partners to onboard them, have a bit of training on the tool and then ask any specific questions to either the TAM or the customer support team.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

When it comes to resolving technical issues, the support team is responsive and always available to help.

Funmilola Olayiwola

Cloud Presales Engineer at Activedge Technologies Ltd.

For more quotes and insights, download the Device42 report

The support is exemplary and deserves a perfect rating.

Somnath Kand

Team Lead at a tech vendor with 10,001+ employees

Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.

Shafqat Paracha

General Manager at sPerception IT

Whenever we have had issues, they have provided good support, and those issues have never recurred.

Anil Rao

Vice President Delivery & Operations at Rezilyens

For more quotes and insights, download the ServiceNow report

Scalability Issues

Sentiment score

7.2

Device42 effectively scales for organizations, enhancing expansion with API integration and Remote Collectors, despite horizontal scaling limitations.

Sentiment score

7.4

ServiceNow effectively scales for various business sizes, handling large user volumes efficiently, but costs and configurations may impact performance.

It is very much scalable and allows you to design your discovery solution without facing any challenge.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Device42's scalability works well for me; if I want to add more resources, such as a Remote Collector for a new site, I can easily connect it to the main appliance.

reviewer2799393

Senior Consultant at a tech vendor with 10,001+ employees

The scalability is good and with the increase in the size of the environment, it has definitely grown and changed over the last couple of years.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

For more quotes and insights, download the Device42 report

There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.

Shafqat Paracha

General Manager at sPerception IT

It is capable of vertical scaling with no issues.

Somnath Kand

Team Lead at a tech vendor with 10,001+ employees

ServiceNow's scalability is very good as it can be deployed in each environment.

Abhishek Kumar Singh

Workload Automation at nab

For more quotes and insights, download the ServiceNow report

Stability Issues

Sentiment score

8.0

Device42 proves reliable with minimal downtime, easy integration, manageable resources, quick issue resolution, and high user satisfaction.

Sentiment score

7.7

ServiceNow offers reliable stability and scalability, with minimal disruptions or bugs quickly resolved by effective support.

Device42 is stable and has been reliable for my organization.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Device42 has been pretty stable.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

Stability for Device42, in terms of reliability, is generally acceptable.

Hafidz Rusydi

Solutions Architect at KAF Group

For more quotes and insights, download the Device42 report

It is cloud-based, so it is highly scalable and performs well.

Shafqat Paracha

General Manager at sPerception IT

I haven't faced any issues with stability; I've rarely seen any downtime.

Nikhil Gohil

Solution Engineer - Digital Platform | Mobile at British American Tobacco

ServiceNow is stable enough.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

For more quotes and insights, download the ServiceNow report

Room For Improvement

Device42 users seek enhanced interface, integration, pricing, with improved widgets, graphics, navigation, automation, and support efficiency.

ServiceNow improvements include cost reduction, intuitive interface, expanded AI, mobile functionality, better integrations, training, and enhanced customization.

Device42 could benefit from improvements, specifically regarding the deployment of the software, which sometimes can be hectic and become time-consuming.

Likod Andrew

Financial Specialist at Wells Fargo

I foresee areas of improvement for the agent-less solution, which could be very useful for those organizations that might not allow configuring an agent in their source machines for workload discovery.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

From an ITSM and ticketing perspective, I would say if there were integrations available, that would have really been better because a lot of times what we end up seeing or leveraging is ServiceNow because they have that native or out of the box capability, and even Freshservice has that capability out of the box.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

For more quotes and insights, download the Device42 report

It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

There is a need for bug or error tracking in ServiceNow.

Somnath Kand

Team Lead at a tech vendor with 10,001+ employees

For more quotes and insights, download the ServiceNow report

Setup Cost

Device42 offers cost-effective pricing for managing 1,000-2,000 devices, though addon costs and competition may affect perceptions.

ServiceNow offers high-value, comprehensive enterprise features, but costs may escalate with extensive use, posing challenges for smaller businesses.

Compared to other competitors, it does not cost much, and I would recommend it from a cost perspective.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

For example, I felt the BMC Discovery pricing was quite high.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable.

Likod Andrew

Financial Specialist at Wells Fargo

For more quotes and insights, download the Device42 report

ServiceNow's pricing can be justified if more functionality is required.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

ServiceNow does come with a price.

Kalyan Kothali

Associate Vice President at Wissen infotech

ServiceNow is expensive for all regions.

Faraz_Abbasi

Security Architect at وزارة الثقافة Ministry of Culture

For more quotes and insights, download the ServiceNow report

Valuable Features

Device42 excels in asset discovery, dependency mapping, and integrated IT management, enhancing security, cloud readiness, and efficiency.

ServiceNow offers customizable integration, automation, incident management, and seamless workflows, enhancing productivity, communication, and asset management.

Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud.

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

We have leveraged that to discover IT assets such as physical servers, VMs, network devices, containers, storage devices, the applications, cloud resources and their relationships or their dependencies with each other and to the outside.

AbhishekGupta2

Sr PreSales Cloud Architect at a outsourcing company with 10,001+ employees

Device42 has positively impacted our organization by helping us become one of the best companies for asset management and inventory for the enterprise businesses we work with.

Funmilola Olayiwola

Cloud Presales Engineer at Activedge Technologies Ltd.

For more quotes and insights, download the Device42 report

ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.

Abhinay Sharma

Service Now Developer at Bangmetric services pvt ltd

Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.

Faraz_Abbasi

Security Architect at وزارة الثقافة Ministry of Culture

The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.

Sampath Kumar K

IT infra Admin at synu

For more quotes and insights, download the ServiceNow report

Categories and Ranking

Device42

Ranking in IT Asset Management

5th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Configuration Management Databases (2nd), IP Address Management (IPAM) Tools (3rd), Data Center Infrastructure Management (1st)

ServiceNow

Ranking in IT Asset Management

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

228

Ranking in other categories

Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of Device42 is 4.1%, down from 6.1% compared to the previous year. The mindshare of ServiceNow is 12.9%, down from 21.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Mindshare Distribution
Product	Mindshare (%)
ServiceNow	12.9%
Device42	4.1%
Other	83.0%

IT Asset Management

Featured Reviews

Manmohan Rao

Associate Vice President at Hitachi Systems India Private Limited

Granular discovery has ensured confident workload migration and optimized cloud move group planning

Device42 offers the best features for workload assessment, particularly useful for cloud-to-cloud workload or on-premise data center workload, especially when planning for workload migration to the public cloud. For application and infrastructure discovery, Device42 has enabled me to know the number of machines running in the on-premise environment and has managed to capture complete utilization metrics or trends of their utilization. This has benefited me in right-sizing systems for my public cloud total cost of ownership (TCO) planning, providing me granularity to right-size these systems while planning a migration to the public cloud. Device42 has positively impacted my organization by providing granularity toward application discovery compared to other assessment tools, which is a differentiator since none of the other tools provide such granularity, leading to better decision-making for my migration to the public cloud. Device42 has improved my migration projects by providing granularity around system dependencies that gave me confidence knowing which systems communicate with each other parked in a particular move group. My move group planning became so robust that I am not leaving any system behind in the on-premise data center from my planning, which saves a lot of time and effort, leading to cost optimization—a value addition.

Read full review

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	6
Large Enterprise	20

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	171

Questions from the Community

What is your experience regarding pricing and costs for Device42?

The pricing, setup cost, and licensing for Device42 are relatively cost-effective and affordable. I do not know if a small organization would be able to afford it, but I presume it would also be co...

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What needs improvement with Device42?

I think Device42 can be improved by adding more features around the CMDB aspect and lifecycle management. I do not think many people use it for that functionality, but if they were to expand the su...

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What is your primary use case for Device42?

My main use case for Device42 is that we use it as a CMDB and affinity map to check out network topology or determine when we need to decom something in a life cycle. We use it for many different p...

See all answers

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Freshservice vs Device42

Compared 8% of the time

ServiceNow CMDB vs Device42

Compared 8% of the time

NetBox.dev vs Device42

Compared 7% of the time

Faddom vs Device42

Compared 6% of the time

Flexera One vs Device42

Compared 4% of the time

More Device42 Competitors

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

Device42

May 2026

Download Device42 product report

Buyer's Guide

ServiceNow

April 2026

Download ServiceNow product report

Overview

Device42 empowers enterprises with automatic IT asset discovery, application dependency mapping, and agentless discovery, streamlining asset management, improving decision-making, and supporting migration initiatives.

Device42 automates network discovery and provides comprehensive IT data management, making it indispensable for asset and infrastructure management. The platform’s integration capabilities, such as with ServiceNow, allow seamless management of physical and virtual environments. Its application dependency mapping is a critical feature for efficient cloud migration, while advanced search and dashboards enhance operational tasks. Device42's ease of deployment coupled with integration into cloud services offers robust operational insights and simplifies onboarding.

What are Device42's key features?

Automatic IT Asset Discovery: Enables detailed information collection on hardware and software.
Application Dependency Mapping: Facilitates tracking of application dependencies for effective cloud migration.
Agentless Discovery: Assists in uncovering assets without the need for specialized agents.
Network Topology Visualization: Assists in visual representation of network connections.
Cloud Integration: Simplifies the integration with cloud services for enhanced insights.

What benefits should be evaluated in Device42?

Improved Decision-Making: Optimizes resource utilization and boosts strategic initiatives.
Seamless Integration: Enhances connectivity with platforms like ServiceNow.
Efficiency in Auditing: Eases compliance and auditing processes.
Simplified Onboarding: Streamlines initial setups and deployment.
Enhanced Operational Insights: Supports better management through comprehensive data visualization.

Device42 is widely used across sectors for IT asset and infrastructure management, where automation in inventory and documentation aids compliance and resource optimization. It excels in industries requiring integration with existing systems and comprehensive network solutions. Application dependency mapping bolsters cloud migration efficiency in enterprise environments.

Device42

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Computershare, Concur, Doosan, Fitch Ratings Inc., Fujitsu, HomeAway, Jasper Wireless, Mercedes-Benz, Square, Twitch, UCSB, Zayo Group Inc.

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

Device42 vs. ServiceNow

April 2026

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