

Spiceworks and Lansweeper compete in the IT helpdesk and inventory management category. Lansweeper seems to have the upper hand due to its advanced asset management and scalability features.
Features: Spiceworks provides a free tool for IT helpdesk and inventory management, including ticketing and reporting, with a supportive online community. Lansweeper offers extensive asset management and detailed reporting, compatible with multiple platforms and scalable to manage up to 1,000,000 devices.
Room for Improvement: Spiceworks can improve scalability and performance, as well as enhance its reporting and network mapping. Users desire more robust reporting capabilities and improved network discovery accuracy. Lansweeper could advance its technical support and consider adding more comprehensive security features, along with cloud solution enhancements.
Ease of Deployment and Customer Service: Spiceworks offers both cloud and on-premises deployment, relying on an active community for customer service, although users wish for formal support options. Lansweeper primarily focuses on on-premises deployment and is praised for its responsive customer service and effective technical support.
Pricing and ROI: Spiceworks is completely free, offering high ROI for small to medium businesses with its lack of licensing costs and community-driven support. Lansweeper involves higher costs but is valued for its scalability and advanced features, making it suitable for larger organizations. Pricing is competitive and based on the number of devices managed.
It ended up being more cost-effective than BMC for the license we obtained.
Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.
We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.
The only aspect that would enhance my rating would be an immediate response to my call, but considering they manage multiple clients, I find their service to be very close to a perfect ten.
You can start with just scanning your network and later add all the other features it provides to prepare reports.
When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.
There is no analytics from Lansweeper to understand that it is the same software but with a different version.
It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.
Reporting needs to be more customized as per customer requirements.
It is quite cheap compared to other solutions, and the installation was very easy.
They purchased licenses for around 300 to 400 users or devices.
The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.
Lansweeper has made the job easier for us. That's the best benefit.
The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.
Additionally, it is free software.
| Product | Mindshare (%) |
|---|---|
| Lansweeper | 4.8% |
| Spiceworks | 1.9% |
| Other | 93.3% |

| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 14 |
| Large Enterprise | 10 |
Lansweeper provides efficient IT asset management, automating scanning, discovery, and reporting while offering robust cloud capabilities. It's designed for IT, security, and executive teams to enhance insights and strategic planning.
Lansweeper is known for its comprehensive IT asset management features, including automated scanning, detailed reporting options, and extensive hardware and software tracking. Its agentless deployment and support for various platforms boost performance and usability, facilitating real-time data management with cloud capabilities. While many value Lansweeper's robust functionality, users point to areas for improvement, such as customer support, enhanced cloud features, and report customization. Scalability in large networks and better integration of security functions like vulnerability management are noted as areas for growth.
What are Lansweeper's key features?Lansweeper is widely implemented in industries to manage IT and OT assets, offering detailed endpoint monitoring, automated task scheduling, and desktop inventory management. Companies utilize it for license counting, software deployment, and enhancing security by tracking device status and software updates.
Spiceworks is a freeware IT management tool offering efficient ticketing systems and inventory management with Active Directory integration, making it user-friendly and effective for network monitoring.
Spiceworks supports IT teams with device management and network visibility through strong community backing, ease of use, and comprehensive features like reporting and asset tracking. Its cost-effectiveness is attractive, though users seek improvements such as more customization, better ticketing, enhanced stability, and improved integration capabilities. Security, performance, and scalability are key focuses for enhancement.
What are the key features of Spiceworks?In many industries, Spiceworks is utilized for managing infrastructure, facilitating network oversight, and documenting IT services. Teams efficiently manage networks globally, monitor devices like routers and switches, and provide IT support without reliance on managed service vendors, making integration straightforward.
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