ManageEngine SupportCenter Plus vs Spiceworks comparison

ManageEngine SupportCenter ...

Read 47 Spiceworks reviews

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1,141 Comparison Views

86% willing to recommend

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Spiceworks and ManageEngine SupportCenter Plus are two products in the IT support management tools category. ManageEngine SupportCenter Plus appears to have the upper hand due to its more robust feature set.

Features: Spiceworks offers free network monitoring, a simple ticketing system, and a community-based support network. ManageEngine SupportCenter Plus provides advanced ticketing, detailed reporting capabilities, and mobile applications for comprehensive IT service management.

Room for Improvement: Spiceworks could improve its asset inventory accuracy, enhance its customization options, and expand its reporting features. ManageEngine SupportCenter Plus might benefit from simplifying its deployment process, incorporating more intuitive UI features, and enhancing its integration options.

Ease of Deployment and Customer Service: Spiceworks is easy to deploy with minimal setup and enjoys a strong community-based support network. ManageEngine SupportCenter Plus, providing extensive features, requires a more complex deployment process but offers structured support resources.

Pricing and ROI: Spiceworks operates under a free model, making it an attractive option for SMBs, while ManageEngine SupportCenter Plus requires a higher initial investment but offers substantial ROI potential due to its advanced functionalities and scalability.

To learn more, read our detailed ManageEngine SupportCenter Plus vs. Spiceworks Report (Updated: March 2026).

ManageEngine SupportCenter Plus vs. Spiceworks

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ManageEngine SupportCenter ...

Ranking in Help Desk Software

24th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Spiceworks

Ranking in Help Desk Software

15th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (10th), IT Infrastructure Monitoring (42nd)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of ManageEngine SupportCenter Plus is 1.1%, up from 0.7% compared to the previous year. The mindshare of Spiceworks is 1.3%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Spiceworks	1.3%
ManageEngine SupportCenter Plus	1.1%
Other	97.6%

Help Desk Software

Featured Reviews

reviewer2650164

VP of IT at a aerospace/defense firm with 51-200 employees

Manual ticketing features hinder workflow, but cost-effective ticket management is ensured

We just use it because it's more trouble to rip it out than to replace it with a more expensive tool. I would not recommend this product to others. If budget is a concern, it might be suitable but it doesn’t excite. Hence, I would rate it a four out of ten.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is very scalable and stable when used as a help desk once it is built out."

"ManageEngine SupportCenter Plus works fine as a help desk software and is relatively inexpensive."

"The most valuable features are the ITIL compliance and billing."

"Their tech support has been talking to us about expanding features like integrations with Microsoft Teams."

"We have found the reporting in this product to be very useful."

"The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like."

"It's easy to understand."

"The software is cloud-based, so I do not need to store any data locally."

"The solution is easy to use and easy to manage."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"The nice thing about Spiceworks is always it's free. Monitoring of printers for low toner. Finding machines that have low memory or low hard disk space."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"The most valuable features are the inventory and personalization."

"Tickets by e-mail, with actions by hastag."

More Spiceworks pros

Cons

"ManageEngine SupportCenter Plus could improve on workflow automation features."

"There is no cloud-based version and it would be helpful if it were available."

"The product is very difficult to use and configure and requires specialists."

"The business model for the company is to sell low and charge for customization, education or expertise."

"The tech support is terrible and that seems to be a part of their business plan."

"They're pretty good but there's always room for improvement. There should be more templates that users can utilize immediately."

"I would like to see some kind of project management or portfolio management in a future version."

"I would like to see more information when drilling down into access permissions, assignments management, or tagging. When I click a note or a device, I should be able to see more details about the router and modem. For example, I want to see the version, downtime, availability, latency, etc. I should have easy access to everything about our assets at a glance."

"Having an integrated asset management tool, where I can plug in things that are offline, would be good."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"The GUI must be improved."

"The SNMP sniffer requires a lot of work to get right."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"Sometimes, it can be difficult to integrate what you need."

More Spiceworks cons

Pricing and Cost Advice

"The licensing fees depend on different criteria, including options and sizing."

"ManageEngine products will always be the lowest cost in category as that is part of their business model."

"The tool is cheap."

"The product is free! Get it now."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"It's free."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

11%

University

11%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

What is your experience regarding pricing and costs for ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is cheap, around two or three on a scale where ten is the most expensive.

What needs improvement with ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus could improve on workflow automation features. Currently, everything is very manual, and there's no automated resolution of tickets. The emails ingested to create ti...

What is your primary use case for ManageEngine SupportCenter Plus?

We use ManageEngine SupportCenter Plus primarily as a ticketing tool within our company.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.

What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially with Channel Partners. Whenever we are posting any query or reply on a ticket, i...

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Product Reports

Download ManageEngine SupportCenter Plus product report

Help Desk Software

March 2026

Download Spiceworks product report

February 2026

Overview

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

ManageEngine

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

Brickman Group, SVP Worldwide, Chicago Tribune, Sodexo, Constellation, Lowcost Holidays, Telesur, PayEx, Quintiq, Moblize, Oman Air, Intelligent Hospital Systems

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino