


BMC Helix Discovery and Lansweeper compete in IT asset management. BMC Helix Discovery seems to have the upper hand with its comprehensive IT integration capabilities supported by AI-enhanced features.
Features: BMC Helix Discovery boasts an agentless architecture adaptable to both on-premises and cloud environments. It offers automated service mapping and data modeling that provide a complete view of the IT landscape, achieving over 95% accuracy according to user reviews. Lansweeper provides robust IT asset management, supporting agentless deployments preferred for ease of use and maintenance. It excels in delivering detailed inventory reports and has high scalability supporting large device counts.
Room for Improvement: BMC Helix Discovery could improve in integrating with existing tools and educating users on best practices. Expansion into newer cloud platforms and enhanced customization options are also needed. Lansweeper could benefit from integrated security features and expanded cloud capabilities which are currently limited compared to on-premise options. Both could improve by releasing updates more regularly and enhancing support response times.
Ease of Deployment and Customer Service: BMC Helix Discovery offers flexible deployment across on-premises, hybrid, and public cloud environments, but its customer support receives mixed reviews concerning response time. Lansweeper is lauded for its simplicity and user-friendly on-premises deployment and is praised for technical support, though users suggest engagement and response time improvements.
Pricing and ROI: BMC Helix Discovery is seen as expensive yet delivers significant ROI through automation and operational efficiencies, offering both subscription and perpetual licenses. Lansweeper is viewed as cost-effective, especially for setups with fewer than a hundred nodes, appealing to smaller businesses. Despite a recent price increase, it remains competitive and continues to demonstrate valuable ROI for users.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
You should expect at least one year and a half for ROI.
BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.
It ended up being more cost-effective than BMC for the license we obtained.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
When opening a severity one ticket, they respond within four to six hours, which is commendable.
Sometimes it is quite responsive, particularly when you go higher up in the organization.
The response has been satisfactory, though improvements could be made in response time and overall competence.
If they weren't available, I would leave a message, and they would usually return my call within an hour, addressing any issues I had.
We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.
Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
You can start with just scanning your network and later add all the other features it provides to prepare reports.
When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
In the past four to six years, I cannot recall encountering any bugs.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
I would like to see a lower price and better technical support.
It uses a Berkeley database, and the query language is not easy to master for performing complex queries.
For example, Lansweeper can scan 7-Zip version 7.2, but when a new version 7.3 comes out, Lansweeper shows it as new software.
It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.
Reporting needs to be more customized as per customer requirements.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
The price is about twelve per license per year, and the support is included.
The setup cost is on the expensive side.
It is quite cheap compared to other solutions, and the installation was very easy.
They purchased licenses for around 300 to 400 users or devices.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.
BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans.
The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.
The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.
The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.
Lansweeper has made the job easier for us. That's the best benefit.

| Company Size | Count |
|---|---|
| Small Business | 154 |
| Midsize Enterprise | 82 |
| Large Enterprise | 536 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 4 |
| Large Enterprise | 8 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
BMC Helix Discovery offers a unique blend of data modeling, ITSM integration, AI-driven mapping, and robust security, providing effective visibility and management over IT assets, both in cloud and on-premises environments.
BMC Helix Discovery is renowned for its ability to enhance IT asset visibility by utilizing dynamic service models and providing comprehensive infrastructure insights. It simplifies deployment through its agentless setup and integrates effortlessly with ITSM solutions. The AI-driven capabilities help predict and quickly resolve IT issues, promoting efficient asset management. Despite its advantages, there is room for improvement in terms of customization, especially for non-Windows environments, and improving stability and integration with other solutions.
What are the most important features of BMC Helix Discovery?In industries such as finance, healthcare, and technology, BMC Helix Discovery is utilized to automate event management and security processes, integrate with CMDBs, and discover network-connected devices. Organizations benefit from generating reports on system versions and patches, integrating cloud and on-premises data into their management databases for a holistic view of IT resources.
Lansweeper provides efficient IT asset management, automating scanning, discovery, and reporting while offering robust cloud capabilities. It's designed for IT, security, and executive teams to enhance insights and strategic planning.
Lansweeper is known for its comprehensive IT asset management features, including automated scanning, detailed reporting options, and extensive hardware and software tracking. Its agentless deployment and support for various platforms boost performance and usability, facilitating real-time data management with cloud capabilities. While many value Lansweeper's robust functionality, users point to areas for improvement, such as customer support, enhanced cloud features, and report customization. Scalability in large networks and better integration of security functions like vulnerability management are noted as areas for growth.
What are Lansweeper's key features?Lansweeper is widely implemented in industries to manage IT and OT assets, offering detailed endpoint monitoring, automated task scheduling, and desktop inventory management. Companies utilize it for license counting, software deployment, and enhancing security by tracking device status and software updates.
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