BMC Helix Discovery and Lansweeper compete in IT asset management. BMC Helix Discovery seems to have the upper hand with its comprehensive IT integration capabilities supported by AI-enhanced features.
Features: BMC Helix Discovery boasts an agentless architecture adaptable to both on-premises and cloud environments. It offers automated service mapping and data modeling that provide a complete view of the IT landscape, achieving over 95% accuracy according to user reviews. Lansweeper provides robust IT asset management, supporting agentless deployments preferred for ease of use and maintenance. It excels in delivering detailed inventory reports and has high scalability supporting large device counts.
Room for Improvement: BMC Helix Discovery could improve in integrating with existing tools and educating users on best practices. Expansion into newer cloud platforms and enhanced customization options are also needed. Lansweeper could benefit from integrated security features and expanded cloud capabilities which are currently limited compared to on-premise options. Both could improve by releasing updates more regularly and enhancing support response times.
Ease of Deployment and Customer Service: BMC Helix Discovery offers flexible deployment across on-premises, hybrid, and public cloud environments, but its customer support receives mixed reviews concerning response time. Lansweeper is lauded for its simplicity and user-friendly on-premises deployment and is praised for technical support, though users suggest engagement and response time improvements.
Pricing and ROI: BMC Helix Discovery is seen as expensive yet delivers significant ROI through automation and operational efficiencies, offering both subscription and perpetual licenses. Lansweeper is viewed as cost-effective, especially for setups with fewer than a hundred nodes, appealing to smaller businesses. Despite a recent price increase, it remains competitive and continues to demonstrate valuable ROI for users.
BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.
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