BMC Helix Discovery vs Lansweeper comparison

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BMC Helix Discovery

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Executive SummaryUpdated on Dec 18, 2024

BMC Helix Discovery and Lansweeper compete in IT asset management. BMC Helix Discovery seems to have the upper hand with its comprehensive IT integration capabilities supported by AI-enhanced features.

Features: BMC Helix Discovery boasts an agentless architecture adaptable to both on-premises and cloud environments. It offers automated service mapping and data modeling that provide a complete view of the IT landscape, achieving over 95% accuracy according to user reviews. Lansweeper provides robust IT asset management, supporting agentless deployments preferred for ease of use and maintenance. It excels in delivering detailed inventory reports and has high scalability supporting large device counts.

Room for Improvement: BMC Helix Discovery could improve in integrating with existing tools and educating users on best practices. Expansion into newer cloud platforms and enhanced customization options are also needed. Lansweeper could benefit from integrated security features and expanded cloud capabilities which are currently limited compared to on-premise options. Both could improve by releasing updates more regularly and enhancing support response times.

Ease of Deployment and Customer Service: BMC Helix Discovery offers flexible deployment across on-premises, hybrid, and public cloud environments, but its customer support receives mixed reviews concerning response time. Lansweeper is lauded for its simplicity and user-friendly on-premises deployment and is praised for technical support, though users suggest engagement and response time improvements.

Pricing and ROI: BMC Helix Discovery is seen as expensive yet delivers significant ROI through automation and operational efficiencies, offering both subscription and perpetual licenses. Lansweeper is viewed as cost-effective, especially for setups with fewer than a hundred nodes, appealing to smaller businesses. Despite a recent price increase, it remains competitive and continues to demonstrate valuable ROI for users.

To learn more, read our detailed BMC Helix Discovery vs. Lansweeper Report (Updated: January 2026).

BMC Helix Discovery vs. Lansweeper

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

BMC Helix Discovery delivers 314% ROI through automation, operational efficiencies, and significant cost savings despite its higher cost.

Sentiment score

3.5

Lansweeper is praised for remote efficiency, cost savings, and reporting, though some doubt its overall financial return.

You should expect at least one year and a half for ROI.

Presales Manager at HCLSoftware

BMC Helix Discovery has delivered a very good return, and we cannot stop using it at this moment.

For more quotes and insights, download the BMC Helix Discovery report

System Administrator at Porto Editora

It ended up being more cost-effective than BMC for the license we obtained.

For more quotes and insights, download the Lansweeper report

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

Customer Service

Sentiment score

6.0

BMC Helix Discovery support is praised for professionalism but criticized for slow response times, with mixed user ratings from 2-10.

Sentiment score

5.1

Lansweeper offers responsive email support with informative resources, despite time zone challenges, earning high user ratings.

When opening a severity one ticket, they respond within four to six hours, which is commendable.

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

Sometimes it is quite responsive, particularly when you go higher up in the organization.

Presales Manager at HCLSoftware

The response has been satisfactory, though improvements could be made in response time and overall competence.

For more quotes and insights, download the BMC Helix Discovery report

System Administrator at Porto Editora

Customers with premium or enterprise-level licenses often reported fast and knowledgeable responses.

Akram Syed

Data Engineering at Kroger Health

We have regular 30-minute meetings, and when we have technical support questions, they either connect us to support or provide immediate answers.

EdSantos

System Administrator at Loma Linda University

The only aspect that would enhance my rating would be an immediate response to my call, but considering they manage multiple clients, I find their service to be very close to a perfect ten.

MarcosCastro

IT Analyst at Ivy Rehab Network

For more quotes and insights, download the Lansweeper report

Scalability Issues

Sentiment score

7.1

BMC Helix Discovery provides scalable, flexible solutions for diverse environments, supporting easy integration and expansion for medium to enterprise use.

Sentiment score

6.7

Lansweeper is scalable for businesses, offering ease of setup and centralized management, despite challenges in large distributed environments.

No quotes available

For more quotes and insights, download the BMC Helix Discovery report

You can start with just scanning your network and later add all the other features it provides to prepare reports.

CTO at Four Nine Agency

When it comes to scalability, it is difficult to remember specifics since my lab environment is small, but I believe Lansweeper can scan quite a few devices.

For more quotes and insights, download the Lansweeper report

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

Stability Issues

Sentiment score

7.2

BMC Helix Discovery is stable, highly rated, with robust Linux architecture, resolving issues promptly, and performs well in complex environments.

Sentiment score

7.0

Lansweeper is stable and user-friendly but may experience performance issues with heavy tasks and non-Windows systems.

In the past four to six years, I cannot recall encountering any bugs.

For more quotes and insights, download the BMC Helix Discovery report

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

No quotes available

For more quotes and insights, download the Lansweeper report

Room For Improvement

BMC Helix Discovery requires enhancements in cloud handling, customization, usability, scalability, integrations, and competitive pricing for improved user experience.

Lansweeper users want better reporting, deployment, support, asset management, integration, UI, scalability, version tracking, and cost effectiveness.

It uses a Berkeley database, and the query language is not easy to master for performing complex queries.

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

I would like to see a lower price and better technical support.

For more quotes and insights, download the BMC Helix Discovery report

System Administrator at Porto Editora

There is no analytics from Lansweeper to understand that it is the same software but with a different version.

For more quotes and insights, download the Lansweeper report

CTO at Four Nine Agency

It would be advantageous if AD audit functionality could be integrated, showing users' actions and latest activities.

Sandip Bhogal

Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust

Reporting needs to be more customized as per customer requirements.

Ganesh Karki

Ict Advisor at SOS Children's Villages

Setup Cost

BMC Helix Discovery pricing is mixed, with reports of lower costs than competitors but concerns over high setup and licensing.

Lansweeper provides cost-effective IT asset management with straightforward licensing, though prices are close to competitors without negotiation options.

The price is about twelve per license per year, and the support is included.

System Administrator at Porto Editora

The setup cost is on the expensive side.

For more quotes and insights, download the BMC Helix Discovery report

Presales Manager at HCLSoftware

It is quite cheap compared to other solutions, and the installation was very easy.

For more quotes and insights, download the Lansweeper report

CTO at Four Nine Agency

They purchased licenses for around 300 to 400 users or devices.

Ganesh Karki

Ict Advisor at SOS Children's Villages

Valuable Features

BMC Helix Discovery offers intuitive, agentless application modeling with strong security, AI insights, and scalability for efficient IT operations.

Lansweeper offers robust IT asset management, supports versatile platforms, and enhances decision-making through comprehensive insights and integration options.

This is very useful for compliance as it helps in audits by providing a comprehensive view of all assets and software.

System Administrator at Porto Editora

BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans.

Presales Manager at HCLSoftware

The best aspect of BMC Helix Discovery is its flexibility. You can perform scanning at any time, and it provides substantial data for extraction.

For more quotes and insights, download the BMC Helix Discovery report

Systems Integration Specialist Advisor at a insurance company with 1,001-5,000 employees

The most valuable feature in the dashboard is the search functionality, which enables users to find all relevant data efficiently.

Sandip Bhogal

Service Desk Analyst - Endpoint Management and Support at The Tavistock and Portman NHS Foundation Trust

Lansweeper has made the job easier for us. That's the best benefit.

Hardik-Patel

Lead System Support Specialist at Government of Prince Edward Island

The best feature of Lansweeper is that it works on a local network without any agents installed on the equipment; it uses embedded Microsoft tools for communication and collecting information.

For more quotes and insights, download the Lansweeper report

CTO at Four Nine Agency

Categories and Ranking

BMC Helix Discovery

Ranking in IT Asset Management

5th

Average Rating

8.4

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Lansweeper

Ranking in IT Asset Management

2nd

Average Rating

8.4

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2026, in the IT Asset Management category, the mindshare of BMC Helix Discovery is 4.9%, down from 8.9% compared to the previous year. The mindshare of Lansweeper is 6.6%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Asset Management Market Share Distribution
Product	Market Share (%)
Lansweeper	6.6%
BMC Helix Discovery	4.9%
Other	88.5%

IT Asset Management

Featured Reviews

Comprehensive discovery has populated our CMDB and provides deep insight into asset relationships

Presales Manager at HCLSoftware

The applicability depends on the customer environment. Usually it is straightforward to apply the policies. BMC Helix Discovery is seamless and has many plugins available. It is a good feature that they offer. I have heard about it, but I am not currently using it, though I know that they have that feature available. BMC Helix Discovery provides a lot of information that can be obtained from discovery, including the relationship between the CIs and how many CIs are orphans. The analytics capabilities are strong.

Read full review

EdSantos

System Administrator at Loma Linda University

Significant asset management capabilities boost IT efficiency and support proactive monitoring

A positive aspect of Lansweeper is that they maintain a 30-minute recurring schedule with us for feedback. I have mentioned to the Lansweeper team that I would appreciate a clear separation between computers joined to our on-premise domain and those joined to the Microsoft Entra directory, as this distinction is currently difficult to make. In terms of reporting and knowledge, Lansweeper completely fulfills our needs. The software installation capability is being phased out as they now have the cloud version app, where this ability and Actions have been removed. My experience is primarily with Windows systems in Lansweeper, but it also supports Mac systems. We are currently adding Macs to scanning, though functionality is somewhat limited compared to Windows. It scans servers too, though this isn't the primary focus. Regarding network scanning, there are some security considerations due to specific service or port requirements on switches. For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product. Building reports is straightforward, and while the database is quite extensive and may require research depending on needs, the information is readily available.

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

10%

Manufacturing Company

10%

Government

Healthcare Company

Manufacturing Company

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	11
Midsize Enterprise	5
Large Enterprise	14

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	8

Questions from the Community

What do you like most about BMC Helix Discovery?

I like the artificial intelligence and machine learning that it uses in the solution. Because once the solution discovers all the assets, all the infrastructure, and all the dependencies between se...

What is your experience regarding pricing and costs for BMC Helix Discovery?

That's always a million dollar question regarding whether the solution is affordable or quite expensive; if you talk to the vendor, the pricing's great, but end users are always looking for a bette...

What needs improvement with BMC Helix Discovery?

Technical support from BMC is generally good. Resolutiion time is what's bothering me, as it's not always easy to get to the correct person or the right technical level needed to resolve the issue.

What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

What needs improvement with Lansweeper?

It is difficult for me to suggest improvements to Lansweeper since I thought it performed effectively for its intended purpose. I did not use the ITSM tools aspect, which connects to a CMDB, becaus...

What is your primary use case for Lansweeper?

My use cases with Lansweeper primarily involve discovery for data center migrations. I did this when I worked for my company, where we used BMC's Discovery for asset discovery. Another customer wan...

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Product Reports

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BMC Helix Discovery

February 2026

Download Lansweeper product report

January 2026

Also Known As

Discovery, ADDM, Atrium Discovery & Dependency Mapping

No data available

Overview

BMC Discovery, formerly ADDM, is a digital enterprise management solution that automates asset discovery and application dependency mapping to build a holistic view of all your data center assets and the relationships between them.

BMC Helix

Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.

MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.

Sample Customers

Windstream Communications, News UK, Mercator Group, Wageningen University and Research Centre (WUR)

Information Not Available