BMC Track-It! and Lansweeper are competitive products in IT asset management and help desk solutions. Lansweeper has an edge due to its comprehensive asset discovery capabilities, while Track-It! is notable for its integrated help desk solutions.
Features: Track-It! emphasizes help desk functions such as ticketing and workflow automation, along with purchase tracking and auditing features. It also supports parent-child ticketing for better organization. Lansweeper offers advanced asset tracking and network discovery, detailed log-on monitoring, and CPU, memory, and network usage tracking. It supports both agent and agentless scanning, providing flexibility in deployment.
Room for Improvement: Track-It! could enhance customization options and improve its reporting capabilities for better management insights. It also needs advancements in compatibility with ideal processes and overall stability. Lansweeper could expand its help desk functionalities and improve its agent-based deployment. Additionally, simplifying its reporting options for non-power users could make it more accessible.
Ease of Deployment and Customer Service: BMC Track-It! offers a straightforward deployment process with robust implementation support, ensuring ease of use. Customers commend its superior customer support. Lansweeper focuses on seamless network integration with an easy setup process. It has good technical support, aiding quick adaptation to network environments.
Pricing and ROI: BMC Track-It! features a moderate setup cost that promises good ROI through enhanced service management efficiency. Lansweeper, while potentially more costly, justifies its pricing with extensive asset tracking and network monitoring capabilities, offering substantial ROI. Track-It! is valued for its cost-effectiveness with service desks, while Lansweeper furnishes a notable return through comprehensive network insights.
Help Desk Automation
Eliminate the manual triage of issues that leads to stacks of sticky notes and emails, problems falling through the cracks, and overworked IT technicians with no way to track or prioritize work.
Knowledge Base
Centralize the documentation of known issues and use keyword search to find solutions. Technicians no longer waste time searching the web and troubleshooting issues that have already been solved by others.
Improved Efficiency
Keep track of how productive the help desk is, identify who needs more training, get feedback on the work technicians perform and justify resource needs to management.
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what?’ This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
MISSION
At Lansweeper we develop and support our software which builds and leverages a system of record in any IT environment.
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