BMC Track-It! vs Lansweeper comparison

BMC Helix and Lansweeper are both solutions in the IT Asset Management category. BMC Helix is ranked #16, while Lansweeper is ranked #2 with an average rating of 8.2. Additionally, 66% of BMC Helix users are willing to recommend the solution, compared to 100% of Lansweeper users who would recommend it.

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Executive SummaryUpdated on Dec 18, 2024

BMC Track-It! and Lansweeper are competitive products in IT asset management and help desk solutions. Lansweeper has an edge due to its comprehensive asset discovery capabilities, while Track-It! is notable for its integrated help desk solutions.

Features: Track-It! emphasizes help desk functions such as ticketing and workflow automation, along with purchase tracking and auditing features. It also supports parent-child ticketing for better organization. Lansweeper offers advanced asset tracking and network discovery, detailed log-on monitoring, and CPU, memory, and network usage tracking. It supports both agent and agentless scanning, providing flexibility in deployment.

Room for Improvement: Track-It! could enhance customization options and improve its reporting capabilities for better management insights. It also needs advancements in compatibility with ideal processes and overall stability. Lansweeper could expand its help desk functionalities and improve its agent-based deployment. Additionally, simplifying its reporting options for non-power users could make it more accessible.

Ease of Deployment and Customer Service: BMC Track-It! offers a straightforward deployment process with robust implementation support, ensuring ease of use. Customers commend its superior customer support. Lansweeper focuses on seamless network integration with an easy setup process. It has good technical support, aiding quick adaptation to network environments.

Pricing and ROI: BMC Track-It! features a moderate setup cost that promises good ROI through enhanced service management efficiency. Lansweeper, while potentially more costly, justifies its pricing with extensive asset tracking and network monitoring capabilities, offering substantial ROI. Track-It! is valued for its cost-effectiveness with service desks, while Lansweeper furnishes a notable return through comprehensive network insights.

To learn more, read our detailed BMC Track-It! vs. Lansweeper Report (Updated: June 2026).

Buyer's Guide

BMC Track-It! vs. Lansweeper

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automation Anywhere

Featured Reviews

Venkat Sivaprakash

Management Consultant at Accenture

Has significantly improved document-driven workflows and reduced processing time across finance and HR functions

Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.

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reviewer2287086

ICT Manager at a legal firm with 11-50 employees

Provides good stability, but it could be intuitive and easier to use

The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version. Its asset management feature has been significantly affected since the upgrade. Earlier, it was able to perform skill-based routing automatically. We could set up parameters within the system and view the details of the incident or a ticket. The same functionality needs to be fine-tuned in the new system.

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EdSantos

System Administrator at Loma Linda University

Significant asset management capabilities boost IT efficiency and support proactive monitoring

A positive aspect of Lansweeper is that they maintain a 30-minute recurring schedule with us for feedback. I have mentioned to the Lansweeper team that I would appreciate a clear separation between computers joined to our on-premise domain and those joined to the Microsoft Entra directory, as this distinction is currently difficult to make. In terms of reporting and knowledge, Lansweeper completely fulfills our needs. The software installation capability is being phased out as they now have the cloud version app, where this ability and Actions have been removed. My experience is primarily with Windows systems in Lansweeper, but it also supports Mac systems. We are currently adding Macs to scanning, though functionality is somewhat limited compared to Windows. It scans servers too, though this isn't the primary focus. Regarding network scanning, there are some security considerations due to specific service or port requirements on switches. For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product. Building reports is straightforward, and while the database is quite extensive and may require research depending on needs, the information is readily available.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature is the Capture action. If we want to capture the whole process, we can do it in a single shot."

"Because of the presence of Automation, it helped my company deal with banks in this field and to know many important processes in banks and private companies."

"We have seen AA bringing immense value to the clients once operational."

"The tool feature I found the most valuable is Metabot, as we can include the DLLs that are proprietary written code in .NET or other technologies."

"The solution has helped us increase productivity."

"We have automated every finance-based operation, from collections to invoice processing, and it has streamlined many manual processes, eliminating errors and inefficiencies while allowing us to introduce metrics so we can generate operational reports and improve our overall business."

"The technical support is very good. We are very happy with them."

"Automation Anywhere helped me achieve my automation goals as it reduced turnaround time, cost, human intervention, and increased overall satisfaction levels for our customers."

More Automation Anywhere pros

"The solution is quite stable, and we've found it to be reliable and free from bugs and glitches that affect its usability."

"The initial setup is pretty easy."

"Our efficiency has improved drastically due to a massive reduction in phone calls."

"Track-It! has many features that help make us more efficient and cost effective as a department."

"Our users have come to expect availability and quick responses, and we are able to provide this thanks to the Track-IT! solution."

"We can manually capture the assets available within the location."

"We use it to create and manage our work orders."

"Using the Help Desk and Purchasing modules, they let us keep track of all the issues in our organization and analyze them for trends."

More BMC Track-It! pros

"For a small business that has an administrator or a couple of administrators that need tons of information in a central location, and that has some compliance people that have to run reports and are not necessarily power users, it is a great product."

"Lansweeper is very easy to use, and its technical support is very good."

"The solution is easy to deploy, easy to use, and scalable, whether for 1,000 devices or 1,000,000 devices."

"One valuable feature is the ability to monitor log-on times, providing insights into whether users are rebooting their machines as claimed. This is useful in scenarios where users may not be aware of the need to reboot for system optimization. Lansweeper helps verify such information by collecting log data. Another noteworthy feature is the capability to track CPU, memory, and network usage on workstations at intervals, say every thirty minutes. This allows me to assess the user's experience and validate their claims about resource consumption. For instance, if a user complains about high memory usage, Lansweeper enables me to verify the actual usage and address the issue accurately. This level of monitoring granularity is something I find particularly useful and haven't seen in many other tools."

"The best feature of Lansweeper is the discovery; it is really automatic and straightforward to install and use."

"Lansweeper is performing exceptionally; as soon as it detects something on the network, it immediately adds it to Lansweeper, and the connection between the endpoint and the server is doing a really good job."

"For Windows needs in terms of asset management, report creation, and detailed information visibility, it is an excellent product."

"We've found the most value right now in the inventory of the equipment."

More Lansweeper pros

Cons

"It is not easy to integrate APIs with Automation Anywhere without a good knowledge of APIs."

"Sometimes, while recording, the screen hangs and we are not able to perform any actions during that time."

"My biggest suggestion would be to allow us to set up test and development licenses or environments that don't use unattended licenses needed for production."

"If we are going through the high availability in the IQ Bot setup, it's a bit complex."

"The integration in UiPath is much better. Automation Anywhere's latest version has improved. It's fine but not as good as UiPath."

"More structured and unstructured data collection will be a challenge. While we have the IQ Bot tool, the success rate at the beginning will be lower. It will be around 20 to 30 percent at the start because you need to train the bot at regular intervals. Of course, this depends on the data. This area could use be improvement."

"The GUI can be improved by making it more user-friendly."

"I need high value products to be created, so I need integration with other solutions. Machine learning and AI need to be integrated with Automation Anywhere. While IQ Bot is a good beginning, our company does not work with manual paperwork since we are already digital. We would like to see more integration with cognitive tools going forward."

More Automation Anywhere cons

"Track-It! works great for a mid-size company, but anything over 700 employees, and trying to use Track-It! for any other areas of the business is difficult."

"The product’s current version could be easier and straightforward to work with small IT organizations, similar to the older version."

"Their self-service is not user friendly."

"The area where we would like to see improvement is in the asset management module."

"There are a few items that I would like changed or extra features that could be added to our current version of this software, but those are all going to be addressed in a future software update."

"Currently, if you go and check the reports in the packet, the reports are useless; reporting is really bad."

"The solution is cumbersome to use."

"I think they should come up with an end-to-end asset management tool."

"I did not use the ITSM tools aspect, which connects to a CMDB, because that was not how I utilized the BMC tool, so I do not have an opinion on how it could be improved."

"In Vietnam, there's no Lansweeper office, making it difficult to find the right vendor to get the license."

"The support is an area that could improve. The support staff could be more knowledgeable."

"I don't have any complaints about it, and I've never really had any issues. It isn't wizard-driven or anything like that, but it doesn't need to be. For someone who is not familiar with system administration, it would be daunting. There would be a lot of info there. They wouldn't necessarily know what to do, but that's not its target audience. For its target audience, in particular, it doesn't need to change. It is really a good tool."

"It would be great if Lansweeper could combine security functions like vulnerability management."

"We're trying to use it for the help desk, but that's not exactly its strong suit."

"It would be beneficial if the solution could show more account-related information, beyond just the main Active Directory user account, and include management capabilities for other account types."

More Lansweeper cons

Pricing and Cost Advice

"They sell it by license, but if they could charge by case or by interaction, that might be better. Right now, it's expensive when you want to scale or use them for simple processes."

"Including the AWS setup and everything per license, it costs us around $10,000 on an annual basis. I believe that is pretty reasonable considering the teams that we have."

"The pricing and licensing of Automation Anywhere plays an important rule in the Indian market because in the Indian market $10,000 USD is too much. Hence, the pricing tends to go down depending on the customer relationship with the partner: A starter pack is $10,000 and an enterprise pack is $100,000. If you go through an implementation partner, you can get good deals. They can save some money."

"Whatever investment, licensing, and resource costs together are put in for development and delivery, we are still at an ROI of 250 percent."

"The price of Automation Anywhere is a little higher than some of the competition, such as UiPath. However, depending on the use case and other factors we are able to receive some discounts."

"We have seen about a 10 percent monetary savings."

"The major reason that we selected Automation Anywhere was the licensing model."

"Our pricing a year ago was $600 per license."

More Automation Anywhere pricing and cost advice

"BMC Track-It!’s price is reasonable compared to other products."

"On a scale from one to ten, where one is cheap, and ten is expensive, I rate Lansweeper's pricing a seven out of ten."

"The Lansweeper's price has increased and is now on par with or even higher than competitors, it still offers significant value in the area of IT asset management."

"It is not high and it is fair according to the worth it offers."

"It actually costs some money in the long run because of the licensing model."

"Its cost is terrific. It has a great price and is cost-effective, and the license is free under a hundred nodes. I like the fact that it gets regular updates. Of course, it notifies you of the product and you can patch it and all that, but I like the fact that it is very affordable for the number of nodes. A company with three or four computers doesn't need it, but a company that has dozens or hundreds has to have some kind of governance. It can do everything such as Windows, Linux, and network devices, and the discovery is really intelligent. For example, you'd find smart devices, IOTs, and things like that. I'm very happy with it."

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Top Industries

By visitors reading reviews

Financial Services Firm

17%

Manufacturing Company

12%

Construction Company

11%

Computer Software Company

No data available

Manufacturing Company

Healthcare Company

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	154
Midsize Enterprise	82
Large Enterprise	536

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	4
Large Enterprise	8

Questions from the Community

How good is Automation Anywhere for RPA processes?

It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...

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How good is Automation Anywhere for RPA processes?

From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...

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How good is Automation Anywhere for RPA processes?

It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.

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What is your experience regarding pricing and costs for Lansweeper?

It is quite cheap compared to other solutions, and the installation was very easy.

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What needs improvement with Lansweeper?

It is difficult for me to suggest improvements to Lansweeper since I thought it performed effectively for its intende...

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What is your primary use case for Lansweeper?

My use cases with Lansweeper primarily involve discovery for data center migrations. I did this when I worked for my ...

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Product Reports

Buyer's Guide

Automation Anywhere

June 2026

Download Automation Anywhere product report

Buyer's Guide

IT Asset Management

June 2026

Download BMC Track-It! product report

Buyer's Guide

Lansweeper

June 2026

Download Lansweeper product report

Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)

BMC Numara Track-It!, Numara Track-It!, Numara

No data available

Interactive Demo

Automation Anywhere

Demo not available

BMC Helix

Demo not available

Lansweeper

Overview

Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.

Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.

What are the important features of Automation Anywhere?

Ease of Use: Simplifies automation tasks with a user-centric interface.
Robust Connectivity: Provides seamless integration with multiple systems.
GenAI-Driven Document Automation: Leverages AI to automate document management.
Process Automation & Co-Pilot: Enhances workflow automation with advanced AI.
Cloud-Native Platform: Enables rapid deployment and integration.

What benefits should be evaluated in reviews?

Time Savings: Automation drastically reduces manual processing time.
Cost Efficiency: Decreases overall operational costs by automating tasks.
Productivity Enhancement: Streamlines workflows with AI-driven tools.
Improved Integration: Enhances ability to work with multiple systems.
Scalability: Supports growth with a flexible cloud-native architecture.

In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.

Automation Anywhere

BMC Track-It! offers robust customization and reporting, allowing effective IT management through essential data provision, ease of setup, and maintaining stability.

Organizations employ BMC Track-It! primarily for help desk management, effectively managing incidents, service requests, and IT assets. It facilitates logging and resolving calls, improving proactive responses and accommodating growing IT service demands. Users highlight its capabilities in change and problem management, ensuring availability and prompt response even under increased workloads.

What are the key features of BMC Track-It!?

Customization and Reporting: Allows tailored solutions and essential data provision for validating IT needs.
Parent/Child Ticket Feature: Enhances tracking by linking related tickets together.
Audit Trail and User Surveys: Keeps detailed records of changes and obtains user feedback for improvements.
Help Desk and Purchasing Modules: Offers comprehensive issue tracking, trend analysis, and manages stock and work orders.
Flexible Setup Process: Ensures ease of implementation without enforcing strict processes on technicians.

What benefits or ROI should users look for?

Enhanced Efficiency: By efficiently managing calls and incidents, users can focus on more strategic tasks.
Improved Response Times: Fast resolution of tickets ensures high availability of IT services.
Flexible Implementation: The straightforward setup allows quick adaptation to organizational workflows.
Reduced Service Desk Calls: Proactive management reduces overall demand for service desk support.

BMC Track-It! is widely implemented across industries to support IT management needs, providing effective help desk solutions that balance user demands and technology capabilities. Its integration is particularly noticeable in sectors with complex IT infrastructures requiring reliable service management and asset tracking.

BMC Helix

Lansweeper provides efficient IT asset management, automating scanning, discovery, and reporting while offering robust cloud capabilities. It's designed for IT, security, and executive teams to enhance insights and strategic planning.

Lansweeper is known for its comprehensive IT asset management features, including automated scanning, detailed reporting options, and extensive hardware and software tracking. Its agentless deployment and support for various platforms boost performance and usability, facilitating real-time data management with cloud capabilities. While many value Lansweeper's robust functionality, users point to areas for improvement, such as customer support, enhanced cloud features, and report customization. Scalability in large networks and better integration of security functions like vulnerability management are noted as areas for growth.

What are Lansweeper's key features?

Automated Scanning: Efficiently discovers and tracks hardware and software assets without manual intervention.
Centralized Dashboards: Offers a unified view of asset data across multiple platforms.
Cloud Capabilities: Ensures real-time data access and management anytime, anywhere.
Vast Reporting Options: Provides customizable and detailed reports for in-depth analysis.
Agentless Deployment: Simplifies implementation across devices without needing software agents.

What benefits should users look for in reviews?

Cost Control: Manages IT budgets effectively with comprehensive asset tracking.
Compliance Tracking: Ensures adherence to industry regulations through detailed reporting.
Strategic Planning: Offers insights that aid long-term IT and security planning.
Enhanced Security: Monitors device and software status to identify potential vulnerabilities.
Improved Efficiency: Automates many tasks, freeing teams to focus on strategic initiatives.

Lansweeper is widely implemented in industries to manage IT and OT assets, offering detailed endpoint monitoring, automated task scheduling, and desktop inventory management. Companies utilize it for license counting, software deployment, and enhancing security by tracking device status and software updates.

Lansweeper

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

Florida Hospital, Mitchell International

Information Not Available

Buyer's Guide

BMC Track-It! vs. Lansweeper

June 2026

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