Flexera One and ServiceNow Discovery are competing products in the IT asset management space. Flexera One shows stronger results in pricing and support, while ServiceNow Discovery is considered superior due to its feature set and perceived value.
Features: Flexera One provides detailed license optimization, compliance tracking, and efficient asset management. ServiceNow Discovery stands out with its automated discovery capabilities, integration with IT operations management, and comprehensive IT visibility.
Room for Improvement: Flexera One could enhance its integration capabilities and expand its automated processes for greater efficiency. Better handling of complex environments and improved data analytics could also benefit Flexera One. On the other hand, ServiceNow Discovery could improve its deployment simplicity and reduce initial setup time. Enhancing user-friendliness and simplifying complex configurations would also be advantageous for large enterprises.
Ease of Deployment and Customer Service: Flexera One offers a flexible deployment model and strong support, making implementation straightforward. ServiceNow Discovery, while more complex in deployment, benefits from an established support infrastructure capable of managing large-scale integrations effectively.
Pricing and ROI: Flexera One is attractive for budget-conscious organizations due to competitive setup costs and a clear ROI from efficient asset tracking. ServiceNow Discovery, although having higher initial costs, offers significant ROI through its broad capabilities and integration potential, making the investment worthwhile for complex environments requiring extensive scalability.
They were prompt in getting back to us.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
That is not a mistake of the product. It is due to excessive security on the network.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.
One feature I would like to see in the tool is the ability to handle everything in one place.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
They've restructured how it's licensed, making it more fair.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
Flexera includes what I call canned reports, straight out of the box, but they also offer flexibility in creating custom reports.
The feature that I find most valuable in Flexera One is the discovery, which is crucial from an ITAM point of view to capture the entire environment and all the software installed in my customer's environment.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 4.7% |
| Flexera One | 4.9% |
| Other | 90.4% |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 1 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
Flexera manages and optimizes enterprise software regardless of location, from the desktop to the datacenter to the cloud. We give mid-size enterprises a growth path and a roadmap for success.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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