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Flexera One vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Flexera One enables significant cost savings and efficiency, reducing software spending and time, improving governance and FinOps decisions.
Sentiment score
5.7
ServiceNow Discovery offers scalable value with automation, but ROI varies due to pricing, data challenges, and organizational needs.
Thirty percent over six months is a pretty good return on investment.
Technical Admin at a tech services company with 51-200 employees
I have seen a return on investment with Flexera One, as we need fewer employees.
Item Analyst at a tech vendor with 5,001-10,000 employees
 

Customer Service

Sentiment score
6.3
Flexera One's customer service is praised for being responsive and helpful, though service quality varies by representative.
Sentiment score
6.1
ServiceNow Discovery's support receives mixed reviews, with inconsistent response times and effectiveness, but training materials are valued.
I will give it a 10 for the technical support of Flexera One on a scale from one to ten.
Software Asset Management Engineer at a manufacturing company with 10,001+ employees
They were prompt in getting back to us.
Senior Infrastructure Engineer at a healthcare company with 1,001-5,000 employees
I always get very positive marks from a customer support perspective regarding Flexera One, with no issues.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
IT Service Performance Manager at MTN
I would rate the technical support by ServiceNow as good.
Service Now Developer at Bangmetric services pvt ltd
 

Scalability Issues

Sentiment score
7.6
Flexera One excels in adaptability and scalability, supporting enterprises with efficient operations despite some on-premise license constraints.
Sentiment score
7.2
ServiceNow Discovery offers scalability and easy setup, but faces challenges with cloud services, financial concerns, and legacy application complexity.
Flexera One operates as a SaaS platform across large global enterprises with multiple business units, regions, and vendors.
Software Asset Management Engineer at a manufacturing company with 10,001+ employees
I can assign a lot of user roles and send it out to many different places.
Technical Admin at a tech services company with 51-200 employees
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Software Consultant at a tech vendor with 10,001+ employees
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
IT Service Performance Manager at MTN
 

Stability Issues

Sentiment score
8.4
Flexera One is stable and reliable, though users face slow loading and data issues, with strong ratings for stability.
Sentiment score
8.0
ServiceNow Discovery is highly reliable, scoring 8-10 for dependability, with occasional issues influenced by external factors.
We can see all inventory, all the applications, and how many installations we have.
Software Asset Management Engineer at a manufacturing company with 10,001+ employees
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
Senior Infrastructure Engineer at a healthcare company with 1,001-5,000 employees
Flexera One is stable and runs reliably, but I think sometimes when it is not reporting properly, that can become an issue for customer data that is not being processed properly.
Item Analyst at a tech vendor with 5,001-10,000 employees
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
IT Service Performance Manager at MTN
That is not a mistake of the product. It is due to excessive security on the network.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Room For Improvement

Flexera One users desire improved data processing, advanced reporting, better integration, and enhanced mainframe support for a more efficient experience.
ServiceNow Discovery requires enhancements in application discovery, integration, pricing, user training, and improved technical support and reporting capabilities.
For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.
Consultant at KPMG
I would suggest stopping accepting default tool mappings, actively building custom normalization rules, and having a common convention for naming those tools.
Technical Admin at a tech services company with 51-200 employees
One feature I would like to see in the tool is the ability to handle everything in one place.
Senior Infrastructure Engineer at a healthcare company with 1,001-5,000 employees
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Improvements could include implementing chatbots to simplify ticket creation.
Software Consultant at a tech vendor with 10,001+ employees
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
IT Service Performance Manager at MTN
 

Setup Cost

Flexera One provides competitive pricing and value, though some users find it costly; alternatives like ServiceNow exist for large enterprises.
ServiceNow Discovery is costly yet valued for its advanced features, with potential cost savings despite high total ownership costs.
They've restructured how it's licensed, making it more fair.
Senior Infrastructure Engineer at a healthcare company with 1,001-5,000 employees
My experience with pricing, setup cost, and licensing was that it was very fair for the value that was received.
My experience with pricing, setup cost, and licensing is good overall, but the costs are relatively high.
Enterprise Cloud Cost Over And Visibility Parts at a manufacturing company with 10,001+ employees
ServiceNow is considered more expensive compared to other products.
Software Consultant at a tech vendor with 10,001+ employees
I think the price of ServiceNow Discovery is cheaper than BMC.
IT Service Performance Manager at MTN
 

Valuable Features

Flexera One enhances compliance and financial oversight through asset discovery, reporting, cost optimization, and user-friendly, multi-cloud visibility features.
ServiceNow Discovery enhances IT operations with automated discovery, dependency mapping, scalability, and efficient management of network devices and cloud infrastructure.
Sometimes I see cost savings in excess of 40 to 60 percent, with resources also in the same percentage area, depending on what the use case is and how much work and preparation was put into actually designing it appropriately for the use of the tool.
We use the dashboard to quickly identify unused licenses and usage trends, which help us reclaim licenses and reduce costs.
Enterprise Cloud Cost Over And Visibility Parts at a manufacturing company with 10,001+ employees
The documentation is very helpful, and the single pane of glass feature is invaluable because everything is accessible from one place.
Technical Admin at a tech services company with 51-200 employees
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
Software Consultant at a tech vendor with 10,001+ employees
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
Director, Information Technology at Gen™
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Categories and Ranking

Flexera One
Ranking in IT Asset Management
8th
Average Rating
8.4
Reviews Sentiment
6.5
Number of Reviews
12
Ranking in other categories
SaaS Management Platforms (2nd)
ServiceNow Discovery
Ranking in IT Asset Management
9th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
Server Monitoring (7th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of Flexera One is 4.1%, up from 2.7% compared to the previous year. The mindshare of ServiceNow Discovery is 3.5%, down from 5.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
Flexera One4.1%
ServiceNow Discovery3.5%
Other92.4%
IT Asset Management
 

Featured Reviews

reviewer2836311 - PeerSpot reviewer
Software Asset Management Engineer at a manufacturing company with 10,001+ employees
Clear license visibility has reduced waste and guides current software spending decisions
We often communicate with the technical support of Flexera One, and they are providing a good service to us. We are raising cases for the SKU-based library of Flexera One. Suppose there are SKUs which are not recognized. We raise a case with them asking if they could please recognize this SKU or add this SKU to the SKU library. We are in touch with them. Suppose we are not understanding any feature of Flexera One, then we are asking them for a one-to-one call. They interact with us and easily tell us things which we can understand. I will give it a 10 for the technical support of Flexera One on a scale from one to ten.
Abhinay Sharma - PeerSpot reviewer
Service Now Developer at Bangmetric services pvt ltd
Cloud discovery has improved asset visibility and reporting but still needs smarter automation
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if we explain why ServiceNow might be better, because they have been using them for a long time. Some customers are dynamic, so we need to have some kind of proposition that comes with ServiceNow. Sometimes, we need to talk with ServiceNow people themselves to give them a bundle offer in which we can have Discovery and ITSM at a much more affordable price than the competitors, so that is our main goal. Currently, I would say there might be a possibility if we can use some AI discovery features that could be helpful for our organization. If we can get discovery jobs running based on AI schedules, that would be beneficial. I believe in the coming future that I want to see myself working more with ServiceNow in this capacity.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
13%
Retailer
9%
Computer Software Company
8%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise1
Large Enterprise13
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise5
Large Enterprise23
 

Questions from the Community

What is your experience regarding pricing and costs for FlexNet Manager?
My experience with pricing, setup cost, and licensing is good overall, but the costs are relatively high. Simplifying the pricing model and reducing the implementation timeline would help.
What needs improvement with FlexNet Manager?
Flexera One can be improved through UI simplicity, faster implementation, and better performance with large data.
What is your primary use case for FlexNet Manager?
My main use case for Flexera One is to save costs, as this is the most valuable aspect to me. My primary use case for Flexera One is software asset management and compliance monitoring. I use it to...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
Regarding pricing, I have not dealt much with it. I am more focused on the feature side of things, so I cannot comment on the latest pricing because it is dynamic as well. Sometimes it is cheaper f...
What needs improvement with ServiceNow Discovery?
The impact of ServiceNow Discovery on my organization's strategic planning depends on various factors. Some customers have their own discovery tools which they do not want to switch from, even if w...
 

Also Known As

FlexNet Manager Suite, FlexNet Manager Suite for Enterprises, Flexera SaaS Manager
No data available
 

Overview

 

Sample Customers

Foray Technologies, BMC
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Flexera One vs. ServiceNow Discovery and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.