

Flexera One and ServiceNow Discovery are competing products in the IT asset management space. Flexera One shows stronger results in pricing and support, while ServiceNow Discovery is considered superior due to its feature set and perceived value.
Features: Flexera One provides detailed license optimization, compliance tracking, and efficient asset management. ServiceNow Discovery stands out with its automated discovery capabilities, integration with IT operations management, and comprehensive IT visibility.
Room for Improvement: Flexera One could enhance its integration capabilities and expand its automated processes for greater efficiency. Better handling of complex environments and improved data analytics could also benefit Flexera One. On the other hand, ServiceNow Discovery could improve its deployment simplicity and reduce initial setup time. Enhancing user-friendliness and simplifying complex configurations would also be advantageous for large enterprises.
Ease of Deployment and Customer Service: Flexera One offers a flexible deployment model and strong support, making implementation straightforward. ServiceNow Discovery, while more complex in deployment, benefits from an established support infrastructure capable of managing large-scale integrations effectively.
Pricing and ROI: Flexera One is attractive for budget-conscious organizations due to competitive setup costs and a clear ROI from efficient asset tracking. ServiceNow Discovery, although having higher initial costs, offers significant ROI through its broad capabilities and integration potential, making the investment worthwhile for complex environments requiring extensive scalability.
Thirty percent over six months is a pretty good return on investment.
I have seen a return on investment with Flexera One, as we need fewer employees.
I will give it a 10 for the technical support of Flexera One on a scale from one to ten.
They were prompt in getting back to us.
I always get very positive marks from a customer support perspective regarding Flexera One, with no issues.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
I would rate the technical support by ServiceNow as good.
Flexera One operates as a SaaS platform across large global enterprises with multiple business units, regions, and vendors.
I can assign a lot of user roles and send it out to many different places.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
We can see all inventory, all the applications, and how many installations we have.
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
Flexera One is stable and runs reliably, but I think sometimes when it is not reporting properly, that can become an issue for customer data that is not being processed properly.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.
I would suggest stopping accepting default tool mappings, actively building custom normalization rules, and having a common convention for naming those tools.
One feature I would like to see in the tool is the ability to handle everything in one place.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
They've restructured how it's licensed, making it more fair.
My experience with pricing, setup cost, and licensing was that it was very fair for the value that was received.
My experience with pricing, setup cost, and licensing is good overall, but the costs are relatively high.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
Sometimes I see cost savings in excess of 40 to 60 percent, with resources also in the same percentage area, depending on what the use case is and how much work and preparation was put into actually designing it appropriately for the use of the tool.
We use the dashboard to quickly identify unused licenses and usage trends, which help us reclaim licenses and reduce costs.
The documentation is very helpful, and the single pane of glass feature is invaluable because everything is accessible from one place.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
| Product | Mindshare (%) |
|---|---|
| Flexera One | 4.1% |
| ServiceNow Discovery | 3.5% |
| Other | 92.4% |

| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
Flexera One provides a centralized platform for managing IT assets, enhancing compliance, optimizing costs, and offering governance through advanced analytics and real-time visibility, all from a single pane of glass.
Flexera One offers comprehensive IT asset management, emphasizing compliance, cost control, and governance. It integrates with cloud, SaaS, on-premises, and hardware systems, enabling businesses to track unused licenses, improve software compliance, and manage IT assets efficiently. Users gain insights into their entire IT estate, supporting data-driven decision-making and improved vendor management. Although powerful, it requires enhancements in asset discovery, UI, reporting, and ITSM integration.
What are the key features of Flexera One?Flexera One supports businesses in sectors like finance, healthcare, and technology by providing tools for managing complex IT environments. These industries benefit from cost control, improved compliance, and streamlined operations, facilitated by Flexera One's integration with cloud and on-premises setups.
ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.
ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.
What are the key features of ServiceNow Discovery?Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.
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