


Flexera One and ServiceNow Discovery are competing products in the IT asset management space. Flexera One shows stronger results in pricing and support, while ServiceNow Discovery is considered superior due to its feature set and perceived value.
Features: Flexera One provides detailed license optimization, compliance tracking, and efficient asset management. ServiceNow Discovery stands out with its automated discovery capabilities, integration with IT operations management, and comprehensive IT visibility.
Room for Improvement: Flexera One could enhance its integration capabilities and expand its automated processes for greater efficiency. Better handling of complex environments and improved data analytics could also benefit Flexera One. On the other hand, ServiceNow Discovery could improve its deployment simplicity and reduce initial setup time. Enhancing user-friendliness and simplifying complex configurations would also be advantageous for large enterprises.
Ease of Deployment and Customer Service: Flexera One offers a flexible deployment model and strong support, making implementation straightforward. ServiceNow Discovery, while more complex in deployment, benefits from an established support infrastructure capable of managing large-scale integrations effectively.
Pricing and ROI: Flexera One is attractive for budget-conscious organizations due to competitive setup costs and a clear ROI from efficient asset tracking. ServiceNow Discovery, although having higher initial costs, offers significant ROI through its broad capabilities and integration potential, making the investment worthwhile for complex environments requiring extensive scalability.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
Thirty percent over six months is a pretty good return on investment.
I have seen a return on investment with Flexera One, as we need fewer employees.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
I will give it a 10 for the technical support of Flexera One on a scale from one to ten.
They were prompt in getting back to us.
I always get very positive marks from a customer support perspective regarding Flexera One, with no issues.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
I would rate the technical support by ServiceNow as good.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
Flexera One operates as a SaaS platform across large global enterprises with multiple business units, regions, and vendors.
I can assign a lot of user roles and send it out to many different places.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
We can see all inventory, all the applications, and how many installations we have.
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
Flexera One is stable and runs reliably, but I think sometimes when it is not reporting properly, that can become an issue for customer data that is not being processed properly.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.
I would suggest stopping accepting default tool mappings, actively building custom normalization rules, and having a common convention for naming those tools.
However, it is possible that Flexera One provides some sort of reconciliation rules or optimization strategies on the basis of the information that is already there in the tool, the entitlement and the installation, then that would really make it a perfect one.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
They've restructured how it's licensed, making it more fair.
My experience with pricing, setup cost, and licensing was that it was very fair for the value that was received.
Regarding the price, I feel the price is a bit high.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
Sometimes I see cost savings in excess of 40 to 60 percent, with resources also in the same percentage area, depending on what the use case is and how much work and preparation was put into actually designing it appropriately for the use of the tool.
The documentation is very helpful, and the single pane of glass feature is invaluable because everything is accessible from one place.
Flexera One supports IT asset management, trend compliance tracking, and showcases active users, licensing models, and accurate spending predictions.
The workflows are beneficial as they allow tasks to be assigned to respective teams without the need for coding.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.


| Company Size | Count |
|---|---|
| Small Business | 154 |
| Midsize Enterprise | 82 |
| Large Enterprise | 536 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 1 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 5 |
| Large Enterprise | 24 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Flexera One provides a centralized platform for managing IT assets, enhancing compliance, optimizing costs, and offering governance through advanced analytics and real-time visibility, all from a single pane of glass.
Flexera One offers comprehensive IT asset management, emphasizing compliance, cost control, and governance. It integrates with cloud, SaaS, on-premises, and hardware systems, enabling businesses to track unused licenses, improve software compliance, and manage IT assets efficiently. Users gain insights into their entire IT estate, supporting data-driven decision-making and improved vendor management. Although powerful, it requires enhancements in asset discovery, UI, reporting, and ITSM integration.
What are the key features of Flexera One?Flexera One supports businesses in sectors like finance, healthcare, and technology by providing tools for managing complex IT environments. These industries benefit from cost control, improved compliance, and streamlined operations, facilitated by Flexera One's integration with cloud and on-premises setups.
ServiceNow Discovery automates relationship building with agentless discovery and accurate dependency mapping. It seamlessly integrates with CMDB, offering secure operations and efficient data management, suitable for multi-cloud operations.
ServiceNow Discovery transforms IT infrastructure management by automating the mapping of hardware and software components, enhancing application visibility, and supporting predictive monitoring. It boasts expansive plugin options, low maintenance, and centralized data storage, all while operating effectively across cloud and on-premises environments. Users benefit from robust performance, comprehensive impact analysis, and easy setup. However, improving unnecessary data elimination, simplifying debugging, and enhancing global deployment could make it more effective. It requires more intuitive interfaces and code-free customization for better reconciliation and discovery of remote devices. Improved reporting, competitive pricing, and seamless integration with legacy and newer applications are valued enhancements.
What are the key features of ServiceNow Discovery?Companies in diverse sectors use ServiceNow Discovery for asset tracking, CMDB population, and identifying Configuration Items. This enables IT teams to map hardware and software components, enhance visibility, and facilitate predictive monitoring and auto-remediation processes. Integrating with other systems, ServiceNow Discovery provides valuable insights from IT environments, supporting both cloud and on-premises operations.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.