Oct 27, 2014
I can help you with FNMP. Unfortunately no experience with ServiceNow.
ServiceNow and Flexera One are direct competitors in the IT services and software asset management industry. ServiceNow is preferred for its pricing and support, while Flexera One is reputed for its strong features, often leading to higher user satisfaction.
Features: ServiceNow provides a dynamic IT service management platform with extensive automation and customization capabilities, ideal for large firms. Flexera One is renowned for its advanced software asset management, delivering powerful automation and integration features for optimizing software expenses. This makes Flexera One a specialized solution for businesses focused on software asset efficiencies.
Room for Improvement: ServiceNow could enhance its user experience by simplifying certain complex customization and integration processes. Flexera One could broaden its capabilities beyond software management, integrating more comprehensive IT service management tools. Additionally, Flexera could improve its interface for more intuitive navigation.
Ease of Deployment and Customer Service: ServiceNow offers a highly customizable deployment model along with a wide range of support options. Flexera One supports seamless integration specifically for software assets, and provides dedicated customer service, yet ServiceNow's flexibility in customization grants it an edge for diverse businesses.
Pricing and ROI: ServiceNow's initial setup can involve higher costs but provides broad functionality that ensures a robust ROI for IT management. Flexera One offers a cost-effective entry with targeted benefits aimed at software cost management, potentially offering a higher ROI for organizations focused specifically on optimizing their software assets.
Thirty percent over six months is a pretty good return on investment.
I have seen a return on investment with Flexera One, as we need fewer employees.
Thanks to ServiceNow's end-to-end automation, we save five to ten days of cycle time for each invoice.
They have removed the costs associated with on-prem infrastructure, including data center costs, power costs, and physical server costs.
ServiceNow offers a great return on investment because it saves us a lot of time and increases the efficiency of team members to complete their tickets and work on the PRBs to solve the root cause.
I will give it a 10 for the technical support of Flexera One on a scale from one to ten.
They were prompt in getting back to us.
I always get very positive marks from a customer support perspective regarding Flexera One, with no issues.
The support is exemplary and deserves a perfect rating.
Obtaining support for maintenance is the current challenge because they don't have a presence in the local market.
Whenever we have had issues, they have provided good support, and those issues have never recurred.
Flexera One operates as a SaaS platform across large global enterprises with multiple business units, regions, and vendors.
I can assign a lot of user roles and send it out to many different places.
There are no limitations or performance issues with ServiceNow; it is cloud-based, so it is highly scalable and performs well.
It is capable of vertical scaling with no issues.
ServiceNow's scalability is very good as it can be deployed in each environment.
We can see all inventory, all the applications, and how many installations we have.
The stability of the cloud version, which is what I'm currently using, is almost always reliable.
Flexera One is stable and runs reliably, but I think sometimes when it is not reporting properly, that can become an issue for customer data that is not being processed properly.
It is cloud-based, so it is highly scalable and performs well.
I haven't faced any issues with stability; I've rarely seen any downtime.
ServiceNow is stable enough.
For one of my customers, the monitoring aspect has been tricky due to the need for live database information, which could be enhanced using AI technology.
I would suggest stopping accepting default tool mappings, actively building custom normalization rules, and having a common convention for naming those tools.
One feature I would like to see in the tool is the ability to handle everything in one place.
It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.
My priority points for improvement are the UI glitches and modern AI technology integrations for faster incident management.
There is a need for bug or error tracking in ServiceNow.
They've restructured how it's licensed, making it more fair.
My experience with pricing, setup cost, and licensing was that it was very fair for the value that was received.
My experience with pricing, setup cost, and licensing is good overall, but the costs are relatively high.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow does come with a price.
ServiceNow is expensive for all regions.
Sometimes I see cost savings in excess of 40 to 60 percent, with resources also in the same percentage area, depending on what the use case is and how much work and preparation was put into actually designing it appropriately for the use of the tool.
We use the dashboard to quickly identify unused licenses and usage trends, which help us reclaim licenses and reduce costs.
The documentation is very helpful, and the single pane of glass feature is invaluable because everything is accessible from one place.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The features of ServiceNow that I find most valuable include its ability to easily access ticket details if you know the ticket number, monitor the timeline of when the ticket was created, and see the current status.
| Product | Mindshare (%) |
|---|---|
| ServiceNow | 12.9% |
| Flexera One | 4.1% |
| Other | 83.0% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 13 |
| Company Size | Count |
|---|---|
| Small Business | 55 |
| Midsize Enterprise | 35 |
| Large Enterprise | 171 |
Flexera One provides a centralized platform for managing IT assets, enhancing compliance, optimizing costs, and offering governance through advanced analytics and real-time visibility, all from a single pane of glass.
Flexera One offers comprehensive IT asset management, emphasizing compliance, cost control, and governance. It integrates with cloud, SaaS, on-premises, and hardware systems, enabling businesses to track unused licenses, improve software compliance, and manage IT assets efficiently. Users gain insights into their entire IT estate, supporting data-driven decision-making and improved vendor management. Although powerful, it requires enhancements in asset discovery, UI, reporting, and ITSM integration.
What are the key features of Flexera One?Flexera One supports businesses in sectors like finance, healthcare, and technology by providing tools for managing complex IT environments. These industries benefit from cost control, improved compliance, and streamlined operations, facilitated by Flexera One's integration with cloud and on-premises setups.
ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.
ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.
What are the key features of ServiceNow?ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.
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