IBM Maximo Application Suite vs ServiceNow comparison

IBM Maximo Application Suite

Read 231 ServiceNow reviews

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92% willing to recommend

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between IBM Maximo Application Suite and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about IBM, Hexagon AB, Infor and others in Enterprise Asset Management (EAM).

To learn more, read our detailed Enterprise Asset Management (EAM) Report (Updated: July 2026).

Enterprise Asset Management (EAM)

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Helped 906,852 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Maximo Application Suite

Average Rating

8.2

Number of Reviews

Ranking in other categories

Enterprise Asset Management (EAM) (1st), Billing Software (5th)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

231

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

IBM Maximo Application Suite and ServiceNow aren’t in the same category and serve different purposes. IBM Maximo Application Suite is designed for Enterprise Asset Management (EAM) and holds a mindshare of 12.1%, down 26.2% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 13.7% mindshare, down 21.8% since last year.

Enterprise Asset Management (EAM) Mindshare Distribution
Product	Mindshare (%)
IBM Maximo	12.1%
Oracle Enterprise Asset Management	6.7%
Infor CloudSuite	6.6%
Other	74.6%

Enterprise Asset Management (EAM)

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	13.7%
JIRA Service Management	6.8%
BMC Helix ITSM	5.4%
Other	74.1%

IT Service Management (ITSM)

Featured Reviews

Antony Mishra

Java Software Engineer at GPA

Asset management has become streamlined and decision-making is now driven by lifecycle data

The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

Read full review

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Preventive maintenance management."

"The incident management feature is good because it allows you to keep track of and classify issues."

"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."

"IBM Maximo has positively impacted my organization because it reduced a lot of time and has saved a lot of cost."

"IBM Maximo is a very strong and powerful tool in the market…Scalability-wise, I rate the solution a ten out of ten."

"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."

"Has a powerful audit combination that helps achieve high accuracy."

"Maximo is very stable. We really do not have problem with stability."

More IBM Maximo Application Suite pros

"Year after year they have implemented more functionalities and come out with more enhancements, as well as new modules."

"ServiceNow can be used for service requests and change management."

"There are lots of modules around IT service management such as IT business management and human resource management (HRC)."

"I have used other products and switched because of the ease of use of ServiceNow, and the functionality of it."

"It's more about the ease of use of ServiceNow, plus everything is there in a single platform, and if you need any additional functionality, you just need to enable the plugins without even installing anything on the servers."

"Overall it's a great product."

"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."

"The most valuable features of ServiceNow for me are its ticketing and reporting capabilities."

More ServiceNow pros

Cons

"There are always ways to improve and make things better."

"IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application."

"The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing."

"Vendor management needs enhancement."

"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."

"Many improvements are needed in the customer support service department because of delays in response, which are very costly."

"Licensing costs for IBM Maximo are now more expensive relative to some of the cloud-based platforms that offer cheaper solutions and are more flexible in terms of fees."

"Initial setup is a longer process because Maximo is bigger and has more processes."

More IBM Maximo Application Suite cons

"There are a few things that it needs to improve, like automation of most things out-of-the-box."

"I don't think it's very secure, and it's web-based, and Remedy is really the standard that it's judged against."

"ServiceNow can be improved primarily in terms of licensing."

"Its setup is tough. It takes a lot of knowledge and a lot of experience."

"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds. There is less delay using the desktop computers connected to the WiFi or to the network directly."

"The initial setup was incredibly complex."

"It should include information on navigating various user interfaces for creating diverse requests directed to different teams."

"There's always a room for improvement in terms of the ServiceNow UI. For customers, the UI is something that is a continuous improvement."

More ServiceNow cons

Pricing and Cost Advice

"Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing."

"The price of IBM Maximo could reduce, it is expensive."

"IBM Maximo offers a licensing application, and you have to comply with the license."

"I do not know about the price of the solution. However, this has been an expensive project overall."

"You pay for what you get. There are lots of options depending on how you would like to implement Maximo."

"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."

"The concurrent user license is much more effective in management and cost-wise, as it is more suitable for maintenance management."

"Where available, concurrent licenses can be more cost efficient and provide more flexibility."

More IBM Maximo Application Suite pricing and cost advice

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"The product cost is higher than that of other vendors."

"The licenses are expensive."

"I would say it is moderately expensive, ranging from six to seven on a scale of ten."

"I'm not aware of any additional costs. I'm pretty sure that the current client is paying just the licensing fee per user. I do know that they've got some support agreement with ServiceNow, but I don't think that is broken out or specific to Project Management. It is just inclusive."

"ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform."

"The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors."

"It is fairly expensive."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Asset Management (EAM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Manufacturing Company

10%

Government

Outsourcing Company

Energy/Utilities Company

Financial Services Firm

11%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

What needs improvement with IBM Maximo?

The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the compani...

What is your primary use case for IBM Maximo?

There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, any...

What advice do you have for others considering IBM Maximo?

AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...

IFS Cloud Platform vs IBM Maximo Application Suite

Comparisons

Compared 6% of the time

Infor CloudSuite vs IBM Maximo Application Suite

Compared 6% of the time

Hexagon EAM vs IBM Maximo Application Suite

Compared 6% of the time

Oracle Enterprise Asset Management vs IBM Maximo Application Suite

Compared 5% of the time

SAP Asset Performance Management vs IBM Maximo Application Suite

Compared 4% of the time

More IBM Maximo Application Suite Competitors

BMC Helix ITSM vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

TeamDynamix vs ServiceNow

Compared 2% of the time

More ServiceNow Competitors

Product Reports

IBM Maximo Application Suite

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Also Known As

Maximo

No data available

Overview

IBM Maximo offers advanced asset management with preventive maintenance, asset tracking, and integration capabilities. Its flexibility boosts efficiency and reduces downtime.

Known for its robust asset lifecycle management, IBM Maximo integrates with financial platforms and IoT data sources. It supports maintenance management, process digitization, and inventory purchasing, proving ideal for industries like manufacturing and energy. Users find its predictive maintenance and central asset management key to cost reduction and efficiency.

What are the most important features of IBM Maximo?

Preventive Maintenance: Optimize asset uptime through scheduled tasks and checks.
Asset Tracking: Monitor and manage assets across locations and systems.
Integration Capabilities: Seamlessly connect with financial platforms and IoT sources.
Predictive Maintenance: Anticipate potential failures to minimize downtime.
Comprehensive Reporting: Gain insights through detailed analytics and reports.

What benefits should users look for in reviews?

Reduced Downtime: Efficient maintenance and asset tracking reduce productivity losses.
Enhanced Operational Efficiency: Configurability and integration streamline processes.
Cost Savings: Preventive strategies and predictive analytics cut operational expenses.
Agnostic Integration: Easily adapts to existing systems for smooth operations.
Ease of Use: Intuitive interface supports quick adoption and implementation.

IBM Maximo is widely adopted in manufacturing, telecommunications, and energy sectors, excelling in asset lifecycle management and maintenance processes. Industries enhance efficiency with its centralized management, predictive maintenance, and improved information sharing, aligning operations with comprehensive asset strategies.

IBM

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Enterprise Asset Management (EAM)