IBM Maximo Application Suite vs ServiceNow comparison

IBM Maximo Application Suite

Read 231 ServiceNow reviews

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92% willing to recommend

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Executive Summary

We performed a comparison between IBM Maximo Application Suite and ServiceNow based on real PeerSpot user reviews.

Find out what your peers are saying about IBM, Hexagon AB, Infor and others in Enterprise Asset Management (EAM).

To learn more, read our detailed Enterprise Asset Management (EAM) Report (Updated: August 2026).

Enterprise Asset Management (EAM)

August 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Maximo Application Suite

Average Rating

8.2

Number of Reviews

Ranking in other categories

Enterprise Asset Management (EAM) (1st), Billing Software (4th)

ServiceNow

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

231

Ranking in other categories

Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

IBM Maximo Application Suite and ServiceNow aren’t in the same category and serve different purposes. IBM Maximo Application Suite is designed for Enterprise Asset Management (EAM) and holds a mindshare of 11.9%, down 23.8% compared to last year.
ServiceNow, on the other hand, focuses on IT Service Management (ITSM), holds 13.1% mindshare, down 21.4% since last year.

Enterprise Asset Management (EAM) Mindshare Distribution
Product	Mindshare (%)
IBM Maximo Application Suite	11.9%
Infor CloudSuite	6.7%
IFS Cloud Platform	6.5%
Other	74.9%

Enterprise Asset Management (EAM)

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	13.1%
JIRA Service Management	6.6%
BMC Helix ITSM	5.1%
Other	75.2%

IT Service Management (ITSM)

Featured Reviews

Antony Mishra

Java Software Engineer at GPA

Asset management has become streamlined and decision-making is now driven by lifecycle data

The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless. In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems. IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance. IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.

Read full review

Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With Maximo, we can manage, organize, and track incidents, claims, jobs, tasks, preventive and corrective maintenance, locations, and assets."

"There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has."

"Preventive maintenance management."

"When we integrated the Maximo DB with the BI tool, we were able to track and manage the inventory levels in a much more controllable way, and reduced the inventory levels significantly within one year."

"The most valuable feature is asset management maintenance as well as asset management overall."

"Provides great flexibility."

"Even if we do not look at the full software and we look at smaller use cases within the software, the ROI is often quite substantial."

"We were able to scale perfectly."

More IBM Maximo Application Suite pros

"Being able to have the required information for project management is valuable. I've got multiple people accessing it, and I'm tracking tasks with percentages done. It allows me to have detailed notes and provides the ability to attach documents. I have used a lot of project management solutions, and there were gaps in terms of what was available. ServiceNow has got all the features and functionalities. It is a solid solution. It is also easy to get into and use. It is certainly highly scalable."

"What I like the most is the functionality, it's features are rich, and there is a high degree of compliance with IT standards."

"For me, the most valuable feature is the flexibility it allows in customization."

"The main features of ServiceNow that I use are incident approval management and the ability to link all the information we receive from the finance bureau service."

"I would tell you that ServiceNow is a great product to use because just from what we have, what we use, it's highly customizable and there are a lot of features that we like."

"The most valuable aspect of the solution is the possibility of the application development cap so that we can digitize workflows."

"ServiceNow helped us, plus added value of workflow."

"We consider the integration capabilities of the solution with other tools to be a valuable feature."

More ServiceNow pros

Cons

"You can get lost using the application"

"There are always ways to improve and make things better."

"It's not user-friendly. It could use shortcuts for frequently requested services."

"IBM Maximo is expensive, and it is not a very well-known product in India."

"On a scale of one to ten, where ten is easy and one is difficult, I rate the setup process a two since it is very complicated."

"The pricing model of the solution has room for improvement as well as the after-sales support."

"The solution is expensive and is quite difficult within this space."

"It's quite reliable, but new versions often are not too stable. They bring in enhancements but they break other stuff."

More IBM Maximo Application Suite cons

"if I consider from the IT operations management side, ServiceNow is pretty premature on some things, especially the discovery, while the other tools like Micro Focus and BMC Remedy, those that have been in the market for quite some time. ServiceNow is evolving itself in the discovery piece of the future."

"ServiceNow can improve by being customizable based on the different needs of companies, such as infrastructure and security requirements."

"One area of improvement is the user interface."

"The customer service of the product right now isn't very good. It's an aspect they really need to improve."

"The Software Asset Management feature can be improved. We would like to see more features for the Software Asset Management functionality. Its price can also be better. It is currently more expensive than other solutions."

"Its setup is tough. It takes a lot of knowledge and a lot of experience."

"Probably the backlog organization could be a little bit easier in terms of transversality between different squads."

"The Express edition does not allow the option for scripting."

More ServiceNow cons

Pricing and Cost Advice

"Explore the possibility of using DB2. You will avoid the cost of SQL Server or Oracle licenses."

"Explore internal processes in order to evaluate the correct number of users in each Maximo module, then evaluate the different offers of pricing and licensing."

"IBM Maximo offers a licensing application, and you have to comply with the license."

"$USD700 per agent user."

"I do not know about the price of the solution. However, this has been an expensive project overall."

"On a scale from one to ten, where one is low and ten is high, I rate the pricing a nine. The price is very high."

"Where available, concurrent licenses can be more cost efficient and provide more flexibility."

"IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."

More IBM Maximo Application Suite pricing and cost advice

"The CapEx version is great."

"The solution is expensive."

"They could be more competitive with their licensing."

"Certainly, from a product-platform perspective, the price is not too bad."

"While the option exists to pay for a monthly license, we are dealing with large enterprises and these typically involve multi-year licenses of ten or five years, at a minimum."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

"ServiceNow's pricing is comparatively higher than Helix's."

"The licenses are expensive."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Asset Management (EAM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Outsourcing Company

12%

Manufacturing Company

10%

Government

Construction Company

Financial Services Firm

10%

Manufacturing Company

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	18
Midsize Enterprise	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	57
Midsize Enterprise	35
Large Enterprise	179

Questions from the Community

What needs improvement with IBM Maximo?

There are a couple of places, but I cannot name one at this moment because I still need to go through more of the things because there is a lot which I need to learn. Something related to the custo...

What is your primary use case for IBM Maximo?

I generally develop IBM Maximo reports and then some automation scripts, and the major thing which I have customized is an application called Archival solution that we created from scratch. For the...

What advice do you have for others considering IBM Maximo?

AI Watson, I have not used it so far. I was trying to use it, but there are some challenges for me to use it. I will definitely try to give a review once I use it. I have not used it so far. I will...

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

What is your experience regarding pricing and costs for ServiceNow?

ServiceNow operates on a subscription-based pricing model with custom pricing based on modules, users, and business requirements. Pricing varies depending on modules such as ITSM and ITOM, and lice...

IFS Cloud Platform vs IBM Maximo Application Suite

Comparisons

Compared 6% of the time

Infor CloudSuite vs IBM Maximo Application Suite

Compared 6% of the time

Oracle Enterprise Asset Management vs IBM Maximo Application Suite

Compared 5% of the time

Hexagon EAM vs IBM Maximo Application Suite

Compared 5% of the time

SAP Asset Performance Management vs IBM Maximo Application Suite

Compared 3% of the time

More IBM Maximo Application Suite Competitors

BMC Helix ITSM vs ServiceNow

Compared 4% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 3% of the time

Freshservice vs ServiceNow

Compared 3% of the time

TeamDynamix vs ServiceNow

Compared 2% of the time

More ServiceNow Competitors

Product Reports

IBM Maximo Application Suite

September 2026

Download IBM Maximo Application Suite product report

Download ServiceNow product report

August 2026

Also Known As

Maximo

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Overview

IBM Maximo offers advanced asset management with preventive maintenance, asset tracking, and integration capabilities. Its flexibility boosts efficiency and reduces downtime.

Known for its robust asset lifecycle management, IBM Maximo integrates with financial platforms and IoT data sources. It supports maintenance management, process digitization, and inventory purchasing, proving ideal for industries like manufacturing and energy. Users find its predictive maintenance and central asset management key to cost reduction and efficiency.

What are the most important features of IBM Maximo?

Preventive Maintenance: Optimize asset uptime through scheduled tasks and checks.
Asset Tracking: Monitor and manage assets across locations and systems.
Integration Capabilities: Seamlessly connect with financial platforms and IoT sources.
Predictive Maintenance: Anticipate potential failures to minimize downtime.
Comprehensive Reporting: Gain insights through detailed analytics and reports.

What benefits should users look for in reviews?

Reduced Downtime: Efficient maintenance and asset tracking reduce productivity losses.
Enhanced Operational Efficiency: Configurability and integration streamline processes.
Cost Savings: Preventive strategies and predictive analytics cut operational expenses.
Agnostic Integration: Easily adapts to existing systems for smooth operations.
Ease of Use: Intuitive interface supports quick adoption and implementation.

IBM Maximo is widely adopted in manufacturing, telecommunications, and energy sectors, excelling in asset lifecycle management and maintenance processes. Industries enhance efficiency with its centralized management, predictive maintenance, and improved information sharing, aligning operations with comprehensive asset strategies.

IBM

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

Sample Customers

Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow