Regarding the price of ServiceNow, I am not certain because our management team takes care of all pricing details, but I know it is quite high in the market.
The pricing depends on the complexity. If only using modules like in Jira, ServiceNow can be more expensive, but it offers more functionality. ServiceNow's pricing can be justified if more functionality is required.
Consultant at a tech services company with 1,001-5,000 employees
Reseller
Jan 10, 2024
The product cost is higher than that of other vendors. It depends on the specific requirements. It is suitable for large enterprises. I rate the pricing a two out of ten.
ServiceNow is intended to be a premium solution for larger companies, however, I'm wondering how many in the ServiceNow community know about getting on a managed instance - a ServiceNow instance where you don't actually own the platform, you kind of "rent space" on a Service Provider's platform. That service exists to open up the platform to mid and small-sized companies.
The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices. You cam purchase ServiceNow for approximately $60 along with one additional day environment, one pro and one day. The ITSM license will be calculated based on the end user and is free of charge. It depends if you are purchasing the enterprise ITSM or standard ITMS. Once you connect with the ServiceNow account manager, they can explain exactly how this will work for your business.
For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher. I worked with large organizations and they never had a problem with the cost, so it depends on how large the company is.
The pricing is reasonable. In terms of extra costs, likely if a company was going to do integrations, they might have to buy the different modules, however, I'm not involved in that.
Global Chief Information Officer/ Chief Technology Officer at Kidzania
Real User
Nov 7, 2021
For us, it's better to pay the licenses monthly, and I mean when we move ahead with the cloud deployment. I understand that the service includes hosting and licensing as a service as well as some downgoing costs probably. That will be all on the implementation side. It depends if we need some customization. We will need to consider that part as a consultancy.
The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors. Small businesses would have a hard to justify the price, it would not be cost-effective for them.
Product Owner and People Lead at a wholesaler/distributor with 10,001+ employees
Real User
Apr 9, 2021
The solution is a bit expensive. We have bundled it into our three licenses. It's difficult to actually say if they are more expensive than, for example, PowerApps, since everything is bundled together.
The pricing is fair. We get good value for how much we pay. It's not overly expensive. That said, I don't know the exact pricing of the solution. It's not an aspect of the product that I handle.
Head of Digital Services & Technologies at a manufacturing company with 10,001+ employees
Real User
Nov 11, 2020
I'm not responsible for licensing and therefore don't have any information in terms of pricing or cost structure. It's not something that I need to worry about in my day to day.
Software Development Manager & UX / UI enthusiast at Accelya World SLU
Real User
Jun 15, 2020
I believe the cost is around $1200 per user for year and which is quite expensive. If Servicenow comes up with the appropriate cost then definitely it will be the best product in the category of cost wise as well.
Practice Manager, Automation & Orchestration at a tech services company with 5,001-10,000 employees
Real User
Jun 15, 2020
The mandatory minimum is US$ 20,000 for licensing. They have a three-year cycle. I am not sure if it works out to be $60,000 for three years or if it's $20,000 for the three years. It's mainly for licensing. The more that you use it and the more it goes to other areas in your organization, the more licensing you will have to pay. There may be some who look at this and use it for the HR service delivery or they could use another HR application that looks cheaper, but they will be missing the point of having all of the information on a single platform.
Project Manager, Manager of ITSM Consulting Team at a computer software company with 10,001+ employees
Real User
Nov 28, 2018
Speaking in light of my previous experience with HPE, at that time, around 2012 or so, if ServiceNow was a bit cheaper it would have had a good chance of our company choosing it at that time. Now, ServiceNow is a leader and its pricing is quite good, quite competitive. If it were cheaper it would probably be better in this market niche. Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.
Technology Strategy & Architecture at a consultancy with 1,001-5,000 employees
Real User
Nov 27, 2018
ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.
Associate Director at a consultancy with 10,001+ employees
Real User
Nov 25, 2018
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers. The licensing is changing drastically. Especially for the Orchestration piece and the HR piece, the pricing is pretty high. Initially, when ServiceNow started, the licensing was very nominal and that's why customers adopted the tool. But now, in terms of replacing other tools with ServiceNow, they could probably work on the licensing part. Doing so will obviously increase the ServiceNow market and customers will start using it for that.
IT Coordinator at a financial services firm with 1,001-5,000 employees
Real User
Nov 18, 2018
We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less. ServiceNow is a little bit expensive for us, here in Brazil, due to taxes, etc.
Managing Director at a tech services company with 51-200 employees
Consultant
Jul 25, 2017
The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management...
Regarding the price of ServiceNow, I am not certain because our management team takes care of all pricing details, but I know it is quite high in the market.
ServiceNow is expensive for all regions. The licensing cost per year per user is not precisely known but is considered high.
The pricing depends on the complexity. If only using modules like in Jira, ServiceNow can be more expensive, but it offers more functionality. ServiceNow's pricing can be justified if more functionality is required.
The solution is expensive.
The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale.
I would rate the pricing a six out of ten, with ten being expensive.
The product cost is higher than that of other vendors. It depends on the specific requirements. It is suitable for large enterprises. I rate the pricing a two out of ten.
The cost is quite high. I would rate it ten out of ten in terms of pricing.
It is fairly expensive.
ServiceNow is intended to be a premium solution for larger companies, however, I'm wondering how many in the ServiceNow community know about getting on a managed instance - a ServiceNow instance where you don't actually own the platform, you kind of "rent space" on a Service Provider's platform. That service exists to open up the platform to mid and small-sized companies.
I rate ServiceNow eight out of 10. It's too expensive.
The solution is expensive. I rate its pricing a seven.
The licensing cost is based on your partnership with ServiceNow and what you have selected for implementation. There is an annual license cost which is calculated based on your number of devices. You cam purchase ServiceNow for approximately $60 along with one additional day environment, one pro and one day. The ITSM license will be calculated based on the end user and is free of charge. It depends if you are purchasing the enterprise ITSM or standard ITMS. Once you connect with the ServiceNow account manager, they can explain exactly how this will work for your business.
The CapEx version is great.
@DiegoSilva Peukert Hey, can you elaborate on the capex version for me?
For large-scale companies, the cost of ServiceNow is not expensive, but for small and mid-scale companies, it is higher. I worked with large organizations and they never had a problem with the cost, so it depends on how large the company is.
The pricing is reasonable. In terms of extra costs, likely if a company was going to do integrations, they might have to buy the different modules, however, I'm not involved in that.
The price is high. However, I don't pay for it. I'm just an employee. I can't speak to the exact costs. That said, I know it's an expensive product.
It's very expensive, and if care is not taken, competitions can quickly come and take over the space by offering better pricing.
For us, it's better to pay the licenses monthly, and I mean when we move ahead with the cloud deployment. I understand that the service includes hosting and licensing as a service as well as some downgoing costs probably. That will be all on the implementation side. It depends if we need some customization. We will need to consider that part as a consultancy.
For the modules we use, we found it competitive. I can't think of any costs in addition to the licensing fees.
Their pricing is relatively high. They are expensive.
I don't handle any aspect of the payments or licensing process. I can't speak to it from personal experience.
The license is on the basis of an annual subscription. We are happy with the pricing.
Our licensing is on a yearly basis. We normally end up doing a true-up payment because we tend to acquire more people and use more licenses.
The solution is priced for medium to enterprises sized businesses. However, it is expensive compared to competitors. Small businesses would have a hard to justify the price, it would not be cost-effective for them.
The solution is a bit expensive. We have bundled it into our three licenses. It's difficult to actually say if they are more expensive than, for example, PowerApps, since everything is bundled together.
The licensing needs to offer a variety of levels to meet what an organization actually needs. Right now, it's all or nothing, and that can get costly.
We have to purchase a license. The price is okay for us. It's reasonable.
This is a pretty expensive product, so the licensing could be better.
The price of the solution is comparable to industry standards. For the features that we received, it is reasonable.
ServiceNow tends to be a little bit more expensive as compared to BMC Helix ITSM.
There are licensing fees.
The pricing is fair. We get good value for how much we pay. It's not overly expensive. That said, I don't know the exact pricing of the solution. It's not an aspect of the product that I handle.
It is very expensive because it is a big organization. You have to pay for additional things.
I am from Brazil. For Latin American markets, ServiceNow is very expensive as compared to other vendors, such as VMware.
I'm not responsible for licensing and therefore don't have any information in terms of pricing or cost structure. It's not something that I need to worry about in my day to day.
The setup cost is high compared to others, especially when the scope is not fixed.
The licenses are expensive. They pay a license fee per user. Jira is much cheaper than ServiceNow.
Licensing model ServiceNow is expensive, so monitor actual use.
I believe the cost is around $1200 per user for year and which is quite expensive. If Servicenow comes up with the appropriate cost then definitely it will be the best product in the category of cost wise as well.
The mandatory minimum is US$ 20,000 for licensing. They have a three-year cycle. I am not sure if it works out to be $60,000 for three years or if it's $20,000 for the three years. It's mainly for licensing. The more that you use it and the more it goes to other areas in your organization, the more licensing you will have to pay. There may be some who look at this and use it for the HR service delivery or they could use another HR application that looks cheaper, but they will be missing the point of having all of the information on a single platform.
Speaking in light of my previous experience with HPE, at that time, around 2012 or so, if ServiceNow was a bit cheaper it would have had a good chance of our company choosing it at that time. Now, ServiceNow is a leader and its pricing is quite good, quite competitive. If it were cheaper it would probably be better in this market niche. Sometimes some plugins are not priced reasonably but, generally, the platform itself, its modules, are priced reasonably.
ServiceNow pricing is an art, not a science. The deal depends on how commercially savvy you are, which does make it something that is quite difficult to get right. It is most definitely an opportunity area for ServiceNow to improve and have more visibility around pricing of the different products within the platform.
Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers. The licensing is changing drastically. Especially for the Orchestration piece and the HR piece, the pricing is pretty high. Initially, when ServiceNow started, the licensing was very nominal and that's why customers adopted the tool. But now, in terms of replacing other tools with ServiceNow, they could probably work on the licensing part. Doing so will obviously increase the ServiceNow market and customers will start using it for that.
Isn't pricing always too much? We really do chafe at the ITIL licensing. ITOM is also pretty expensive.
It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.
We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less. ServiceNow is a little bit expensive for us, here in Brazil, due to taxes, etc.
The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs.