In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible rootcause, not helping to restore functionality. Setup once, reuse as little as possible, however guarantee a predictable outcome.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management...
In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible rootcause, not helping to restore functionality. Setup once, reuse as little as possible, however guarantee a predictable outcome.
Major Incident Mangament
There is several interpretations of the MIM acronym, could you elaborate?