Microsoft Configuration Manager and ServiceNow Discovery are both popular IT management tools, each with unique strengths. Microsoft Configuration Manager seems to have the upper hand in software and system management for Windows devices due to its robust integration with the Microsoft ecosystem.
Features: Microsoft Configuration Manager offers software deployment, system management, and patch management, making it ideal for managing Windows environments. Its integration with the Microsoft ecosystem streamlines inventory tracking and reporting. ServiceNow Discovery automates IT asset inventory and mapping, integrates with CMDB, and provides rich data insights, making it valuable for comprehensive IT operations and service management.
Room for Improvement: Microsoft Configuration Manager could improve in application deployment, CPU/memory usage, and integration with non-Microsoft products. Users desire appliance-based deployment and enhanced reporting accuracy. ServiceNow Discovery could enhance service mapping, offer a more affordable pricing model, and improve discovery for non-network devices. There is also a need for better support for legacy systems and a simpler interface.
Ease of Deployment and Customer Service: Microsoft Configuration Manager is heavily deployed on-premises, a choice for organizations with extensive internal infrastructure. Support is variable, with some noting slow responses. ServiceNow Discovery supports on-premises, hybrid, and cloud deployments, often within broader ServiceNow implementations. Its support is generally rated favorably, aided by comprehensive documentation.
Pricing and ROI: Microsoft Configuration Manager is considered expensive due to licensing and SQL Server requirements but provides strong ROI through automation and efficiency. ServiceNow Discovery is viewed as even more costly, especially for standalone use, but delivers significant value with advanced features and automation. Users of both products are generally satisfied with the ROI, citing productivity gains and improved compliance.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
The product is suitable for our size, handling 800 devices.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
There were misconfigurations by our team rather than issues with the product itself.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
Improvements could include implementing chatbots to simplify ticket creation.
The areas of ServiceNow Discovery that have room for improvement are getting custom reports on the relationship between CIs that are not on the same table.
The setup cost is considered sufficient.
ServiceNow is considered more expensive compared to other products.
I think the price of ServiceNow Discovery is cheaper than BMC.
The product valuable for deployment recovery.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
The most beneficial features of ServiceNow Discovery for maintaining my IT infrastructure are the CMDB top and discovery of network switches.
Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.
Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.
What features enhance Microsoft Configuration Manager?Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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