Microsoft Configuration Manager and ServiceNow Discovery operate in the domain of IT infrastructure and management solutions. While both are strong contenders, ServiceNow Discovery offers superior cloud integration and automated discovery, making it particularly appealing for organizations focused on IT asset management efficiency.
Features: Microsoft Configuration Manager enhances IT efficiency with robust software and application deployment and PXE-powered OS deployment. Its seamless WSUS integration excels in patch management, while its comprehensive inventory management streamlines hardware and software oversight. ServiceNow Discovery, on the other hand, stands out with cloud integration ease, automated discovery capabilities, and efficient IT service management deployment. Its ability to capture dependencies in IT infrastructures aids organizations seeking consolidated IT asset management.
Room for Improvement: Microsoft Configuration Manager could improve its high CPU and memory demand, better PowerShell integration, and expand support for non-Windows systems. Enhanced reporting accuracy and agentless operation would also benefit users. ServiceNow Discovery needs to refine service mapping capabilities and broaden plugin support. Improving its pricing flexibility and agentless login management would enhance its user experience, along with better legacy app integration and reporting features.
Ease of Deployment and Customer Service: Though largely operating on-premises, Microsoft Configuration Manager offers some cloud capabilities for hybrid deployment. Its technical support varies, often needing escalation, but online resources supplement support effectively. ServiceNow Discovery excels with deployment options across private, public, and hybrid clouds, ensuring flexible installation. Its customer service is consistently well-regarded, with ample internet documentation aiding its usage.
Pricing and ROI: Microsoft Configuration Manager, priced in tiers, suits SMBs but may become costly for larger enterprises, especially when factoring in SQL licensing costs. Despite this, its operational efficiencies offer a satisfying ROI. ServiceNow Discovery, known for a high total cost of ownership, brings advanced features and automation that justify its expense, delivering excellent ROI, especially in sizable IT environments equipped to leverage its full capabilities.
Microsoft Configuration Manager helps IT manage PCs and servers, keeping software up-to-date, setting configuration and security policies, and monitoring system status while giving employees access to corporate applications on the devices that they choose. When Configuration Manager is integrated with Microsoft Intune, you can manage corporate-connected PCs and Macs along with cloud-based mobile devices running Windows, iOS, and Android, all from a single management console.
New features of Configuration Manager, such as the support of Windows 10 in-place upgrade, co-management with Microsoft Intune, Windows 10 and Microsoft 365 Apps for enterprise Servicing Dashboard, integration with Windows Update for Business, and more make deploying and managing Windows easier than ever before.
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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