Dec 01, 2021
I prefer ManageEngine
Microsoft Configuration Manager (SCCM) and ManageEngine Endpoint Central are competitors in the endpoint management category. ManageEngine Endpoint Central seems to have an upper hand due to its affordability and ease of use, with a strong feature set suitable for small and medium-sized businesses.
Features: Microsoft Configuration Manager offers robust software deployment, patch management, and inventory management. It ensures compliance and configuration integrity. ManageEngine Endpoint Central provides versatile OS deployment, comprehensive patch administration, and remote device management, integrating various tools within a single platform.
Room for Improvement: SCCM requires high CPU and memory, involves a complex setup process, and could enhance PowerShell integration and agentless functionality. Its reporting features are sometimes inaccurate. ManageEngine Endpoint Central could benefit from improved proactive maintenance, better integration with non-Microsoft platforms, and enhanced overall stability. It also needs improved support for larger enterprises with a focus on detailed reporting.
Ease of Deployment and Customer Service: Both Microsoft Configuration Manager and ManageEngine Endpoint Central mainly offer on-premises deployment, with ManageEngine additionally integrating public cloud features. Microsoft is appreciated for its extensive documentation and support infrastructure but is sometimes criticized for slow customer service. ManageEngine Endpoint Central's support receives mixed reviews, with good online tools but occasional delays in response times.
Pricing and ROI: Microsoft Configuration Manager is considered expensive but offers good value with significant returns on automation and device management. ManageEngine Endpoint Central, being more affordable, especially appeals to SMBs, praised for its cost-effective licensing structure, offering strong ROI with competitive features.
With Microsoft Configuration Manager, these processes are automated and managed, reducing the time required by roughly 40 to 50 percent.
The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.
While they are generally good, there could be improvements in their response times to align with our SLAs.
The technical support is good because we are in direct contact with the development team technician in India.
Their response time and first-level support quality need improvement.
For technical support from Microsoft, I would rate them a nine.
I would rate scalability as eight as well; the ability to scale is a good point.
In our organization, which has grown by adding more endpoints, remote users, and hybrid devices, Microsoft Configuration Manager has managed to handle the increased workload without requiring major changes on our side.
The product is suitable for our size, handling 800 devices.
ManageEngine prefers not to display any information if it cannot be properly gathered.
The product is very stable, especially with the cloud version.
We haven't encountered issues very frequently.
There were misconfigurations by our team rather than issues with the product itself.
It would be great if there was a smarter solution to address this issue.
Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands.
A better monitoring tool to analyze network traffic related to patch management would be something good to see inside the product.
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
Overall, Microsoft Configuration Manager is a powerful and reliable platform.
ManageEngine products offer reasonable prices for their product quality.
The pricing is cheaper compared to other MDM products.
I would rate the pricing as seven; it is quite expensive from my point of view for ManageEngine Endpoint Central.
The cost is reasonable considering the enterprise-level features, but it scales depending on the number of managed devices and the inclusion of Intune for co-management.
The setup cost is considered sufficient.
The pricing for Microsoft Configuration Manager is okay for me.
ManageEngine Endpoint Central is straightforward to use and implement.
ManageEngine Endpoint Central has significantly simplified my device management practices.
The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users.
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management.
| Product | Mindshare (%) |
|---|---|
| ManageEngine Endpoint Central | 19.1% |
| KACE Systems Management Appliance (SMA) | 12.5% |
| Symantec Client Management Suite | 11.9% |
| Other | 56.5% |
| Product | Mindshare (%) |
|---|---|
| Microsoft Configuration Manager | 4.0% |
| Zabbix | 13.4% |
| Checkmk | 6.6% |
| Other | 76.0% |
| Company Size | Count |
|---|---|
| Small Business | 25 |
| Midsize Enterprise | 15 |
| Large Enterprise | 35 |
| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 13 |
| Large Enterprise | 66 |
ManageEngine Endpoint Central is a unified endpoint management (UEM) solution offered by ManageEngine, a division of Zoho Corporation. It is designed to help organizations efficiently manage and secure their endpoints from a centralized platform. Endpoint Central provides a comprehensive set of features and capabilities to streamline endpoint management and enhance security across diverse devices and operating systems.
ManageEngine Endpoint Central Features:
ManageEngine Endpoint Central Benefits:
Reviews from Real Users
PeerSpot user, Sr Engineer Administrator at a university, says that "Its cross-platform capabilities and the ability to do both OS-level patching and third-party patching are valuable. It is difficult to find a software product that will do all that for you out of the box, and you don't have to do any configuration other than your initial setup. Once you do that, there is a very minimalistic approach to getting it operational. You can have it up and running within a 20-minute time span."
Park Armstrong, Chief Technical and Solution Architect at Vertigo Inc., writes that ManageEngine Endpoint Central is “Helpful for identifying and filling the gaps and meeting compliance needs, but each of their product works as an independent product and lacks integration”.
Microsoft Configuration Manager streamlines IT management with features such as software deployment, patch management, and automation, centralizing operations for Windows environments. Integration with Microsoft products allows efficient oversight of workstations and servers.
Microsoft Configuration Manager provides comprehensive IT management, offering software deployment, patch management, and application pushing. Automation reduces manual tasks, ensuring consistency across systems. Centralized management enables standardized OS deployments, application updates, and configuration integrity. Integration with Microsoft products facilitates seamless operations, while hardware and software inventory, compliance reporting, and remote control functions enhance IT management. Users seek improvements in application deployment for those without deep scripting knowledge and desire better WSUS control, PowerShell and Intune integration, Linux compatibility, and user interface enhancements. Performance improvements are requested for remote user management and third-party application support.
What features enhance Microsoft Configuration Manager?Microsoft Configuration Manager is widely implemented in organizations to manage Windows workstations and servers. It is essential for deploying operating systems and applications, managing software updates, and conducting hardware and software inventories. The tool is crucial for endpoint and configuration management, ensuring compliance, and automating processes like patching and vulnerability management. Industries such as finance, healthcare, and education rely on Microsoft Configuration Manager to keep systems secure and operational, adapting it to address their specific needs and challenges in maintaining diversified IT environments.
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